written by Cowanou489 on 13/06/2015
Tesco broadband is the biggest waste of time and wouldn't even recommend it to someone I really dislike... Ha! Constantly slow speeds and disconnections, constant red light on router and phoning up is a waste of time! Very bad customer service and blame you end, by suggesting you've set it up incorrectly or a fault within your house! However theyre probably sick of being moaned at about the terrible connection all day, may have some sympathy for them. Would not recommend to anyone whom plays games consoles online, such as xbox and playstation constant disconnections, and throughout this week I've had a stable connection for a ground breaking...30 minutes maximum!
written by davebryan on 27/04/2015
Very slow bad customers care, I bought my own router to speed things up,no better always really really slow on Sundays constantly dropping out,at best I get 4 mps they said there is 10 mps coming to my house, Yeh what ever.
written by on 20/01/2015
i recommended Tesco broadband to a family member the router was sent and connected but they still have not had internet since, this was months and months ago, save yourself the embarrassment and go elsewhere.
written by baGibson330 on 07/07/2014
I have had persistent issues with broadband from tesco. for thr past 2 years it has always been poor ish, and I sort of got used to it. In the past 2 months it slowly ground to a halt - I had to reset the router every 1.5 hours several times a day just to get ANY internet. when i complained they just gave me a new router. When I said that did not resolve the problem they eventually sent an engineer out who did nothing to help the problem - i actually found it was worse than before. I have kept complaining in the hope that tesco will do something to sort it out, but NO-ONE took ownership of the issue, I escalated to manager and was told they would call me back, no-one did, so I have no choice but to cancel my contract - I am so frustrated I could scream - in this day and age to have such poor level of brandband is RIDICULOUS - I feel like I am in the 1980's with Tesco. Time to switch to Plusnet who have much better reviews!
written by 258McNally on 26/04/2014
I have had Tesco broadband for 1 month,in the evening it's impossible to use , during the day sometimes, I have spoke to the tech support team every day,they just fob me off,so I'll review Tesco broadband on every site there is so I hope other people choose someone else, I have never known this bad of customer support.
written by on 15/01/2014
Dreadful in every way.Avoid Tesco ! Slow speeds, disconnections frequent,inaccurate bills,rude unhelpful customer services
written by Filemakers on 24/12/2013
Tesco broadband were supposed to provision me on the 17th December, they started but didn't finish, not only that , I lost the use of my phone on that day due to their failed upgrade , which is still to return, their staff don't know how to take ownership of a problem, and no one seems to know how to pick up the phone to the business provisioning team or their account manager at BT openreach. Avoid Tesco phone and broadband like the plague. Staff are worse than trained monkeys, just. Reading from a screen, unable to use initiative , and most unhelpful staff I have ever encountered apart from THREE mobile.
written by on 09/11/2013
It's af if it is their mission. Terrible speed and intermittent service. I thought Virgin was bad but Tesco must be winning all the wrong awards with this product. Am in process of moving away, not been with them for a year but wont be with them for another. If anyone from Tesco is reading. We have stopped using the supermarkets now as well. A BAD BRAND! Morrisons is great. Switching to them was easy quick and pain free. thought speed and regular breaks were teething problems but no. Cannot stream as you know it will end up crashing or stuck constantly buffering.
written by on 28/10/2013
I am 92 years of age and have been with Tesco phone since 2006. Their customer service is dreadful. Second time in 12 months that I have been without a phone line. Both occasions when I have managed to contact them to ask for assistance they promise to send an engineer but it takes weeks. I rely on the phone line for my SOS emergency system and also to contact my family. It is dreadful to be unable to make contact particularly at night. I have had a replacement hip and knee in past two years and fell at home last year, breaking my wrist, on that occasion I dragged myself over to the phone to call for help. What am I suppose to do now without a phone? As soon as they fix my line I will be asking for compensation and will be definitely switching supplier and recommending my friends and family do too.
written by cicero49 on 15/10/2013
terrible customer service problems with both there services. had no phone for 4 days! they don't even communicate with you
written by on 22/09/2013
TESCO BB is worst and request you to not go for same, customer service Terrible, dont understand the issue properly. NOOOOOOOOOOOOOOOOOOOOOOOOOOO TESCO BB
written by stygis on 01/09/2013
speed OK most of the time, but the service is intermittent and the latency is wildly variable. Wish I'd gone with BT :( The customer support is also very poor both online and via the telephone
written by on 17/08/2013
Switching from BT to Sky to Tesco over the past 3 years has been a necessity to save money to spend on extra heating and lighting bills. BT to Sky was a good move, I got more for less. Not so with the Tesco move. Over the past 2 weeks I have had 6 or 7 outages of more that 30 mins. When I contacted them via my account, they told me "for security reasons" that I should provide my name, address telephone number and date of birth so 'they could access my account'. What tosh and another delaying tactic, no doubt. Of course, providing such details in this manner IS a security hazard in itself but why else would they require those details, after I had already accessed my account to send the message? I informed them that I could not send those details 'for security reasons' and as I had messaged them direct, they would not be necessary. I have heard nothing back and that was 3 days ago. Since then I have had another around 4 hours downtime (probably more, as it was off a midnight and still down this morning at 8:30). DO NOT TAKE UP TESCO Broadband under any circumstances! They are a disaster, totally incompetent and should be banned from this business. Learn from my own mistakes and save yourselves a lot of trouble. The savings are just not worth it and as been mention previously, there are these hidden extras that are available on both BT and on Sky, for free.
written by on 01/08/2013
My father left Tesco Home Phone and Broadband. They were not provided a good helpful service. After beaning disconnect every day for a 2 month. Customer service is were shocking. You call up to get to a problem sorted. They tell you we will call you back within in 48 hours. THEY DON'T CALL BACK. The phone was a joke £200 calls when we didn't even make calls to 09 numbers. We decided to go back to BT. Tesco offered a 3 month gap to where you could cancel, if you didn't like the service. After we left they still kept debiting money out of his account, which came to £53. Its taking me 1 year to get the money back but they are asking debt collector to come and size £53 worth of good. We left Tesco on the 21/06/2012. We receiving money card for £52.17 on the 28/06/2013. I am not happy that i had to spend time and money on the phone calling Tesco. Now having the debt collector coming over is not right. *****Don't Join Tesco********
written by Monic14 on 08/05/2013
18 months down the line and tesco broadband hotdog bad that I connect via hotspot on my mobile to use Internet at home. There is hardly any speed whatsoever. Would not recommend to anybody...
written by on 07/05/2013
Was with tesco but moved to BT due to faster speeds and better price, needed a MAC code so got in touch with tesco. After 2 MONTHS i got one of a guy who worked there who even said himself nobody who works there knows what they are doing. So sorted got the code thats it i can leave......... NOPE even tho i have letters (E-mails) from tesco saying i have switched they ONE YEAR ON AND COUNTING are still SENDING ME BILLS for a service i dont even have and have proof i left !!! you can never talk to the call center staff for a cure and E-mails just get you a dull no help reply. My advise is if you want to feel like jumping off a bridge join ! if not I would run to the hills, they ARE the worst company in the world
written by Nedrabsel on 03/05/2013
After really slow download speeds for months. Tescos are just not interested. It's like banging your head on the wall . They show no interest at all. I would not reccomend Tesco broadband to my worst enemy. I left Talk Talk because I couldn't get satisfaction but Tesco is worse.they just want your money but not interested in keeping its custemers happy
written by on 06/04/2013
I would not recommend Tesco BB to anyone, they have quite simply put me through hell and back. Its now been over 7 weeks since I switched from a flawless Sky connection (my reason was cost issues - I have now learnt the hard way if it aint broke don't fix it!!) A series of useless calls to the tesco helpline, more like plastic monkeys reading off a display screen. I've had a red light on my internet box since day one that has never gone out. 3 engineer visits, over 50 phone calls, over 10 emails to the customer support manager and the chairman later (no response as of yet by the way!) I still have NO CONNECTION WHATSOEVER, I have no method of contacting the senior people in Tesco than through email which is taking days to just get a response from. And now I am looking at a different provider - Tesco are refusing to give me my MAC code. Absolutely appalling and despicable. AVOID AT ALL COSTS.
written by on 05/04/2013
Tesco landline and broadband might be the cheapest - that's what attracted me - but it's true that you get what you pay for. It was installed and both phone and broadband worked fine (with the odd hiccup on broadband) for 3 whole days. Then it went down and there followed a month of no phone or broadband, many many phonecalls to Tesco, a different response each time, 'The line will be fixed within 48 hours' (and it wasn't), 'Someone will call you back' (and no one did) until finally someone told me there is a major fault at the exchange. A month later, I'm STILL without phone or broadband and am waiting for an engineer to maybe contact me or not - they couldn't say for sure when/if the engineer would contact me. So I've had to go out and buy a dongle for temporary broadband but still no landline. Disappointing and frustrating. In hindsight, I shouldn't have gone for the cheapest deal but who would ever have thought good old every-little-helps Tesco would provide such an appalling service?
written by on 15/03/2013
I have recently left working for Tesco Broadband as it is a shambles of an operation. I won't go into why working there was so bad as that's another story that you're not interested in. I thought I'd enlighten some of you wy you have the issues you have. If you have a fault this is then checked out by a 'First Line Tech Agent' and if still not solved this is passed to a smaller division called 'Second Line' - these people are incredible poor. when I first started working there the time between First Line handing over a fault to Second Line and the customer then being called to arrange the next steps - engineer visit etc was one hour. By the time I left it was 48-72 hours!! This means if you have a fault it won't even be passed over to the engineers (if required) for three days. It may then take engineers 3-5 days to come out to rectify the fault so instead of the resolution time being that of OpenREACH (3-5 days) you now have to add three more days to this time. I left because the amount of stress this caused, having to inform the customers that there is a delay or the fault hasn't been looked at yet etc etc was overwhelming and unnecessary. This all stems from poor management as the management are more depressed working there than the lower staff (not all however). But basically the management of this call centre, generally do not care enough for things to run smoothly and the poor staff there aren't treated so well so next time you call with an issue please bear in mind that the person on the phone is as frustrated as you as they too would honestly prefer things to run smoother. they also don't employ that many staff as they will do a recruitment drive and for a week or two have lots of staff but then half will leave as working conditions are poor with unhelpful management, lack of support, constant shift changes with no notice etc etc so when you're stuck in one of the lengthy call queues, yes this is frustrating but the person on the call has been dealing with unnecessary issues all day not just yours. In summary, poor management whose lack of care for the job leads to unhappy staff and poor service for their customers.
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As rated by our community of reviewers
Gordonbing's Comment
Written on: 06/12/2013
I am a customer of Tesco, (something that this person cannot claim) and I have had nothing but good dealings with them. Granted I have only been with them for a short time, but I found the customer service team to be very helpful and cheerful. Personally I would like to know why this person got sacked as if what he says is true, it must have been pretty bad for a company that does not care to get rid of an obviously dedicated member of staff.