More Than Car Insurance Reviews

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★☆☆☆☆
1.2 / 5
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  • Customer Service

  • Value For Money

Summary

Read and write More Than car insurance reviews. Buying car insurance can be a complex process and it's good to get information on not only prices but what happens when you need to make a claim.

Read the reviews below to see what other visitors have thought of More Than car insurance and add your own experiences. We also prvide reviews of other Insurance products and services offered by More Than.


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Latest Reviews

★☆☆☆☆

“Avoid Avoid Avoid”

Written on: 02/09/2020 by ccccccccccccccc (1 review written)

Renewed my car insurance without my consent and then said i had opted for this to be done when i hadn't and then demanded a £50 cancellation fee , i am still trying to fight this when i shouldn't have to , please , please avoid morethan insurance like the plague… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 25/08/2020 by Gradyln95 (1 review written)

Avoid this company, this company have tried to charge £349 for change of address rather than the normal £25 admin fee stated , also trippled the charge for requiring extra miles to just over £2000 as my usage changed during covid , how are young drivers expected to afford these extortionate prices, my car is now parked up and unable to drive as i can not afford the above quotes… Read Full Review

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★☆☆☆☆

“Profiteers and poor customer service ”

Written on: 16/04/2020 by Justinea251 (1 review written)

Got renewal been with few years. No claims. Price went up substantially.sent several emails no replies. Called eventually got through said someone call you 72 hrs no reply. Called got through after 30 mins didn’t even try and discuss renewal price. Seems not interested in keeping loyal customers. Got excuses about Coronavirus. I work with key workers. My time is limited than trying to contact more than. I don’t think Coronavirus can be blamed for price hiking or bad service. Avoid this… Read Full Review

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★☆☆☆☆

“total waste of time”

Written on: 07/03/2019 by Marilyn1966 (1 review written)

8am-8pm with live chat what a load of tripe that statement is I am currently on hold for over 30 minutes with a voice message saying someone will answer shortly or I can go to the live chat on the web page but lol it says chat closed! I have been waiting 4 months for my no claims bonus confirmation - utterly useless company renewed my quote for hundreds of pounds more than the previous year that's why I moved must be paying that dude too much money on their adverts. Sort the customer service… Read Full Review

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★☆☆☆☆

“THE WORST INSURANCE COMPANY”

Written on: 06/02/2019 by JaydaGreene (1 review written)

Absolutely appalling customer service! I was involved in an incident, ha to constantly chase the company for any kind of update for over 9 months!!! Also when trying to ring the all centre, was left on hold for 26 minutes, finally got through and they hung uo! DO NOT GIVE YOUR MONEY TO THIS COMPANY !!!… Read Full Review

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★☆☆☆☆

“Keep Away”

Written on: 05/10/2018

Worst insurance company I have ever encountered and I have been insurancing my car for over 40 years. Keep well away. Pay at little extra and get yourself a good reliable trustworthy company. Read their terms and conditions carefully or you will be out of money like me within months and then having to find another insurance. Within a month of having the box fitted it was faulty and if your vehicle has not been driven for a while they send someone to check box saying its not working. The box… Read Full Review

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★☆☆☆☆

“sort smart wheel box getting bad name ”

Written on: 02/06/2018 by 437Kearns (1 review written)

it about time more than sort the black box getting bad name from customers now getting to which soon they are money making company and they also made so many mistakes thinking they made mistakes trading standards look in and investigate will be the best to sort out this company… Read Full Review

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★☆☆☆☆

“Look at all the review sites.... 1 out of 10 everywhere.”

Written on: 08/03/2018 by Kugaman1 (1 review written)

Took a car insurance policy with them. After a week, needed to put private plate in car. Used their online service to notify them of the change. They then sent me an email telling me they didn’t recognise my original car no plate..... the one I’m insured with them using? Tried 4 times to call them, waiting on the phone for over an hour. Eventually got through the next day and cancelled the policy due to their appalling service. Now waiting for my £250 refund. It been 10 days. They are… Read Full Review

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★☆☆☆☆

“Please do not use this insurance Company - More than!!...”

Written on: 01/03/2018 by 434Lawrence (1 review written)

Please do not use this insurance Company - More than!! they prey on young drivers who have just passed their test. I am so angry!! they take a deposit of £1000 then begin to send you warnings that your child is speeding or their driving is poor then an email saying they are cancelling your insurance!!! No real warning or oppotunitys to fix and on a number of drive my son never even went faster that 20 miles an hour when we were in the car and it gave him a - 10 on the APP!! Absolute… Read Full Review

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★☆☆☆☆

“never answer phone waited over an hour still no answer”

Written on: 04/01/2018 by 195Dalrymple (1 review written)

never answer phone waited over an hour still no answer… Read Full Review

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★☆☆☆☆

“rude staff expensive insurance”

Written on: 13/12/2017 by flDavidson64 (1 review written)

they charge per mile for your insurance and what seems like a good deal initially (£1400 a year) ended up costing £2600 for a years insurance based on 11000 miles. black box is very random and the customer service is unhelpful and rude. i feel that the whole smart wheels system has been set up to extort money from new drivers… Read Full Review

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Sidkhan's Comment

Written on: 14/11/2018

Had insurance taken out for my son paid £1800 in full got my confirmation email after 6 weeks son was pulled by the police for no insurance car was taken so called insurance company up they said sorry we forgot to tell you your not insured and will now be refunding payment after 6 weeks

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★☆☆☆☆

“Contempt for customers”

Written on: 13/11/2017 by hrBryant321 (1 review written)

I have my house insurance with them. They, unsurprisingly, have been reminding me that they would give me a good car insurance deal. So, when it became due, I rang them, went through about half an hour's worth of information-giving and then their system refused me because I live in south-east London! That must be a million or two people who can't get insurance with More Than. What bunch of idiots came up with such a blanket ban with no recognition of the huge differences between areas? Why… Read Full Review

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★☆☆☆☆

“Absolute joke ”

Written on: 09/11/2017 by EmeryFowler (1 review written)

Absolute joke Scores make no sense pot holes will cost you points they say no curfew but give you minus points for using at night ! you may get -8 points for usage but then 10mins later you manage to get +10 points usage Bizarre . They tell you you were speeding on a certain road that you've never actually been on! Dont bother try and phone them they never answer and also never had any replies to any emails either ... Got to be the worst Insurance company ever… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“AVOID AT ALL COSTS!!!!!!!!!!!!!!”

Written on: 03/11/2017

Disgusting car insurance company. Took out car insurance with black box in July. I paid over £400 deposit. They cancelled it in October because apparently I had been speeding. They said they had sent me a warning about the speeding but I did not received an email. On the app where I checked my driving it was all good, no speeding or bad driving. Now I will not get back any of my deposit and I have to pay an extra £20 to settle the accounts. Please avoid at all costs. Really bad customer… Read Full Review

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★☆☆☆☆

“JOKE JOKE JOKE AVOID!!!!! ”

Written on: 23/10/2017 by FrancesCompton32 (1 review written)

I would give this a no star if i could. Company cancelled my policy without phoning, emailing or sending a letter. They were still taking the payments for the 2 months i was cancelled so as far as i was aware, i was still insured. They are the worst company on the planet. Totally ruined my first year driving. I called them y/day and they said it's not their job to tell me its cancelled and the reason was exceeding my milage which i should've been notified. Avoid avoid avoid!!!!!!!!! Could've… Read Full Review

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★☆☆☆☆

“Please avoid !!!”

Written on: 06/10/2017 by charliemary99 (1 review written)

Bought SMART WHEELS insurance for my daughter 6 months ago they are now claiming she has drove her 4000 mile and want £389.39 PER 1000 MILES .It's an absolute joke when other other companies charge £100 PER 1000 MILES (MY POLICY). I will be cancelling and starting all over with a proper insurer as these are a joke and should not be aloud to treat young 17 year old drivers like this. They also give her terrible scores when driving great and good scores when not.  PLEASE PLEASE PLEASE… Read Full Review

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★☆☆☆☆

“DO NOT USE IF YOUNG DRIVER FOR CAR INSURANCE”

Written on: 19/09/2017

I would like to warn people against using this company.I am a young driver and recently increased my mileage due to change in work commitments. I was forced to cancel my policy as the quote was through the ceiling. On cancelling this I received a letter requesting a huge amount to pay due to increased mileage I'd done.The period was just 4 weeks ! I was told I had to pay this money before the end of the month which is impossible.Other companies would agree an arrangement but not this… Read Full Review

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★☆☆☆☆

“dreadful money hungry insurance company”

Written on: 28/08/2017 by Smithmo23 (1 review written)

Really is a dreadful money hungry insurance company. Regret insuring my car with them, had a blackbox fitted in my vehicle was the worst thing ever! They have constantly given me low driving scores so when I exceed my miles for the year they can charge me a substantial amount when I want to top up my miles. Never using this insurance company!!! … Read Full Review

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★☆☆☆☆

“complete rubbish do not use for young drivers ”

Written on: 19/08/2017 by Graham3382 (1 review written)

I cant believe they get away with legalised robbery. The insurance is for my daughter and in her name. Already paid £1300 now need another £810 so she can go to University because of her milage. She did a 60 mile journey on the 12 August that is not even on the website list of journeys. When her car has been parked she is shown to be driving. We cannot make any sense of the readings that they show despite their resoning for the scores. A licence to print money I am going to The insurance… Read Full Review

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★☆☆☆☆

“rubbish do not use!”

Written on: 03/08/2017 by Clayton384 (1 review written)

ive been on hold for 20 minutes now. each time I try and call I'm on hold for almost an hour each time. there not helpful at all for a new driver there insurance company is rubbish. do not use!!… Read Full Review

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