Bought Nasa telescope and t-shirt bundle in late November for £29.99 After the t-shirt turns up without telescope. I contact them, after bouncing silly messages around and then a ridiculously dumb form to fill out. 3-4 weeks later. Today 22nd of December 2021 they tell me it’s out of stock and they will refund me. We hope? However, checking their website they are still selling the same bundle but for £63.99. Please be aware my little boy has 1 gift missing this Christmas. I’m hoping you won’t risk it.

I ordered a pug dog mask for an xmas pressie on the next day delivery service. The delivery address was full and clear and it is a shop so is open 8am to 5pm. The item was signed for by some unknown person at whatever address the courier decided to deliver it to, at 10.23am so certainly not the shop. On 19th Dec I emailed IWOOT to say it had not been delivered/signed for by me/the shop assistant. They came back to me the next day with questions to confirm a few things to which I responded straight away...still enough time to replace before xmas, I thought. No.....a further email to my reply asked me to then complete by hand, sign and scan back a form; my printer ink is running low but I sent them as good a copy as possible with all the parts fully completed. Back came an email saying that the scan copy was not good enough and they could send me one.....by this time I'm getting the feeling of being given the 'run around'. I've now got my husband to print off the form at work and have re-scanned it. I'm sure there will be other 'issues' before/if they replace my item. I will not be using IWOOT again as there are far easier sites to deal with that have better customer service....such as live chat. Maybe I'll get it sorted by March for the persons birthday......maybe!!

The products were okay. It was ruined because once I had made one order they have bombarded me with emails. These emails do not contain an unsubscribe button, and they have made it ridiculously difficult to find out how to unsubscribe. I still do not know if it has worked. Result. I will never buy anything from them again.

Bought an experience day for a child's school leaving present. Was advertised as being valid for 10 months from day of purchase but upon receipt of voucher discovered it was only valid for five months. No e mail address or telephone contact available. Spoke to source of voucher for whom IWOOT are agents who informed me that such vouchers are issued in November for sale following January and therefore IWOOT should amend their web site accordingly. Luckily source - Experience More - kindly extended voucher at no extra cost (after three calls to the firm though) but BEWARE. On the positive side it arrived very promptly.

I used to use IWOOT regularly as they do have a great range of unusual gifts. Last Christmas my package hadn’t arrived 10 days after ordering, and IWOOT were unable to tell me when the order would arrive, but were unable to cancel it as it was on its way, so I had to go out and buy replacement presents for the family on Christmas Eve. Of course, it arrived while I was at the shops so the kids all did very well out if it, even if my wallet didn’t! After a few expensive calls, I did manage to cancel one particularly late item. IWOOT recently sent me a discount code. Although the expiry date on the code was BEFORE the date they emailed me, I decided to try it and had a look on the site. I didn’t need anything specific, but as the big banner on every page stated ‘free delivery, no minimum order’ I bought a couple of small stocking fillers to put away for Christmas. When the confirmation email came through I was surprised to see 4.95 shipping charges (on a £9 order). I contacted IWOOT but they never respond to messages very quickly, and I wasn’t prepared to pay the premium phone cost, so the items had arrived the next day before I actually got a response. Apparently, despite their pushy advertising of ‘free delivery’, the payment screen defaults to express delivery and I had missed this. Yes, it was my error and I know other online retailers sometimes do this, but I question the ethics of a site that blatantly pushes the ‘free delivery’ message and then defaults to the most expensive option. I won’t be using them again and have requested that my details be removed from their marketing lists.

My order arrived fairly promptly but unfortunately there was a fault with the disc so it had to be returned. Thankfully I DID get a proof of postage because apparently my parcel has never been recieved at the depot. I faxed over the proof of postage after 10 days and this was acknowledged promptly. BUT I am still waiting for a replacement to be sent out over 2 weeks later. They say that there are stock issues and they are contacting the supplier but if that is the case, why is the same product available to buy on their site with a note that it is in stock and usually despatched within 24 hours. I am far from amused and have just issued the ultimatum to get their butts into gear or give me a refund. This was a Christmas pressie for my children and a month later they still haven't been able to play! I will not be using IWOOT again. I wish I had known about their bad customer service reputation before - not good at all!

i am very upset with my last purchase it was a aqua stripe jumper by laura scott i have only worn it 3 times and i have only had it 1 week i washed it once as reccomended on label and the white stripe has been affected and turned blue so obviousley it has run i am very unhappy with this product it washes poorly i hope i get credited back as 35 pounds is alot of money to me.if anyone else has had same problem which i should think they have.

Five items ordered, all initially shown as 'in stock'. Account details then showed 2/5 out of stock, cancellations for 2 items went through ok. Other 3 items generated confusing e-mails and the one which was said to have 'supplier problems' ended up being delivered first. One item still remains undelivered after 12 calendar days. Not impressive.

I recently bought an item from this online store when postage was 99p (ordered 09/02) and I received an e-mail today saying that after administrative difficulties that my order was now cancelled. There is nothing wrong with my paypal etc and I have used them before.
Now if I want to buy the item (worth £5) it will cost me £5 postage instead of 99p, and it took them 8 days to inform me.