PC World www.pcworld.co.uk

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PC World www.pcworld.co.uk
★★★☆☆
3.0
54.0% of users recommend this
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  • Customer Service

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“Over the moon ( or shouild I say Cloud)”

★★★★★

written by originalgrumps on 03/03/2015

Having experienced dubious advice / shop service in the past from Currys / PC World, I approached their ‘Knowhow’ cloud storage service with a degree of apprehension, and for peace of mind before commitment, I opted for their 30 day free trial. I was pleasantly surprised to find that even after day two of the trial, I was pretty much convinced to buy a ‘Knowhow Cloud’ plan,( I reckon the 5 year, 5 device, 2 TB plan, to be a bargain). Before finding ‘Knowhow Cloud’, I looked at using the well known ‘Just cloud’. However, I only ever got near their headline price after clicking to leave their website several times and was only then, auto offered a series of so called special introductory discounts. If I want tricks I will book a magician and if I want to haggle down from a disingenuous start price ( Egyptian style), then I will visit a bazaar. Therefore, I felt wholly unable to trust them not to try to shaft me on price further on ( maybe at renewal time ?), So an early goal for ‘just cloud’, because of their slippery salesmanship. My main thumbs up for ’Knowhow Cloud’, are quite simply , : Reliability, Simplicity and Price. Maybe corporate / multi professional users may need additional syncing features, but as a personal user with some sharing needs, this more than ticks all the boxes for me, as an affordable means of Secondary, Off Site back up, (in addition to the local external hard drives I use). I noted some poor reviews of ‘Knowhow Cloud’, in the main, relating to very slow initial back up times and mine is taking an eternity too. However, a quick ‘Google’, showed this to be normal across most if not all cloud storage providers, and is a result of MY slow line speed. This is totally out of the control of knowhow ( so do be fair with the criticism). Once the initial full backup is complete, future incremental backups should / will be very quick indeed. Simple. I like the simplicity & clarity of the control panel, the easy tick box tree structure to select which folders / files to back up, and that once set up, it will auto run in the background, either on demand, or at set intervals. It auto runs on PC start up. So basically set it up and forget it, end of. I like the facility to recover / revert back to up to 20 previous versions of any particular backed up file and that any backed up files that are inadvertently deleted, are retained in the cloud for a further 30 day period to enable simple recovery of same. I tried to confuse the system, by changing some of my account details mid way through a very large upload, but it simply paused the upload and continued where it had left off after I had entered the new amended account details. I also whipped out the router power cable midway through an upload and sure enough it notified me of the blip, and then carried on where it had left off. So no worries at all here about unexpected power outages / interruptions etc. The ability to share files via a cloud briefcase facility will be handy for me now and then, and may be of even more use to others with greater file sharing needs. My chosen plan allows for backup of up to 5 devices within 1 account. with one master password controlling it all. I am sharing the account with / across 3 family member’s PCs, and I really want them to be responsible for their own backups. However I am fearful that with access to the one and only master password, they could inadvertently alter of delete my files ( work related etc). So, the ability to set sub passwords for access to each backed up PC / device would greatly allay my fears in this area. If you read this review Mr Knowhow, can you please add a sub password feature, but no big deal I guess if you can’t / don’t. Final verdict : I think you could pay a whole lot more for this kind of service elsewhere, so GO FOR IT.

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Originalgrumps's Response to originalgrumps's Review

Written on: 08/03/2015

Review Update
The positives extolled in this ( my)review remain.
However, when it comes to actually buying a plan after the free trial, the process becomes a complete nonsense.

Only two 1 year plans appear to be available to ‘click to buy’, from within the trial / account screen. with none of the 5 year plans being offered , at all.

As I wanted to buy a 2TB 5 year plan, I queried the matter via email to their support centre who initially failed to respond.
I then had occasion to speak by telephone to their support staff on another matter and took the opportunity to raise the issue of upgrading from free to a 5 year plan directly with them.

Even though the chap seemed quite knowledgeable, he put me on hold for a while, while he checked things out with his collegues.
Outcome I was categorically assured that I could indeed seamlessly upgrade from the free trial plan to a paid 5 year plan with, no change of account details and no loss of data already uploaded to that account.
Great ( just what I wanted to hear).

Low and behold later the same day the support team finally decided to respond to my initial email enquiry about the 5 year plan.

However, the information clearly stated that was not possible to upgrade the free plan into a paid for 5 year plan.
Furthermore, I would have to start out from scratch all over again and lose all the data that I had already uploaded into my free trial account.

What a sorry bunch of misfits.

I have fired off a reply email to point out the dire conflict in the information given by the same company, and I await what I hope is a definitive ( truthful) reply. ( But I am not holding my breath)

This is absolutely bonkers, nuts and a complete let down, as it means I have completely wasted my time in backing up so much stuff during the trial period.

Knowhow Cloud, have now turned this happy little fluffy white cloud, into a Dark, Raging thunderstorm or put another way, I have gone from being on Cloud 9 to Cloud Nein.

Do Sort this absurdity out, Knowhow. You are just shooting yourself in the foot if you don’t, and if I could figure out how to do so, I would knock a couple of stars off my intial review, which I now feel is overated,

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“Great prices and Customer Service”

★★★★★

written by MandyHarrington on 15/07/2014

I bought an ultrabook from my local PCworld about a year ago and got an amazing (mnager discount deal) Samsung Series 5... Lovely to look at and very light! Had need to use their customer service and they were very helpful and fixed the problem in no time :)

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“PC World assistants”

★★★★★

written by Madeleineh288 on 14/05/2014

I was very impressed with the service given by the staff, both were very personable, polite a true asset to your company ...explained all I needed to know through sales to checkout .... And I must add smiled through it all even an awkward customer like myself asking loads of questions, they were brilliant ......pity more staff in other stores were more like them.

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Ferrar's Comment

Written on: 18/12/2014

Where was this store, in outer space?

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“bose soundlink 3 ”

★★★★★

written by goMcKinley297 on 20/04/2014

woukd like to thank mark from currys/pc world at morfa swansea store. what a true gentleman and his customer service skills were amazing would definatly return to the store as he was more tgan helpful with the product i purchased and nothing was too much trouble thank you mark.

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“Fabulous service”

★★★★★

written by Madamcholet3745 on 17/04/2014

I brought a printer online and had it delivered to my near store it was so easy and the service was excellent, although when I came to set it up I had a cable missing so I went back to the shop and the chap who served me was Brilliant he explained to me how everything worked and that the cable did not come with this model but he sorted it all out for me... I have to say he was 10/10

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“most efficient staff member”

★★★★★

written by on 13/02/2014

I went to your Liberty Stadium store with my lady on Sunday afternoon in order to purchase a camera I'd seen in one of your adverts.I also wanted some advice on buying a new printer which had to meet certain specificatios I approached your staff member Tristian who, although the camera I wanted was not on display,tracked one down and gave me some staunch advice on a suitable printer--which will fit on my desk and meets all the specifications I required I was most impressed with his patience, effiiciency and product knowledge---I bought the camera and will be along shortly to buy the printer Peter---a very satisfied customer

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“Finaly had fantastic service from a young lad”

★★★★★

written by on 19/11/2013

lost my garrenty for my sons nexus7 , it hasnt been working for the last two weeks, bought it from currys/pcworld a year ago but did know that in the next week or two the warrenty was due to run out. Took a visit to the store were i bought it because i paid cash for it they couldnt find us on there computers it took 3 times of going back to the store wich was geting very stressfull, finally this evening a young lad and very friendly and helpfull finally found my purchase..so know the garrenty hasnt run out just yet so now it can be sent back to get fixed and i also have a very happy son again..so why im writing this is just to say a big thank you to the young lad who helped me , fantastic customer sevice i even told the management team he was fantastic.. Well done currys/pc world for having such a plesant young lad on your team.. Customer sevice goes a long way these days.. Thank you very much..

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Robardsedar's Comment

Written on: 30/01/2014

I have bought one wireless router from one of the dealer form found on
wirelessinternetrouters. The router will have good wifi speed and connectivity. We are

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Ferrar's Comment

Written on: 18/12/2014

It will wear off as soon as PC World teach how to really treat customers, like rubbish

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“Excellent customer service”

★★★★★

written by on 02/11/2013

Thanks for fantastic customer service earlier today

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“Very helpful staff member at PCWorld ”

★★★★★

written by on 20/10/2013

Hi I could not get into your win £500 site, but the only reason I tried was to commend a staff member at your branch 4889 PCW NEWPORT IOW. receipt:028840 on the 15/10/2013. I went into your shop, straight to the help desk, spoke with a gentleman named Jonathon, told him I needed to put some photographs onto a usb device so I could give them to a consultant at St Mary's Hospital, so as he could use them for during his lectures (my husband is suffering from a hard to diagnose skin infection)and being a silver surfer novice, i didn,t know where to begin, well Jonathon, took control and I purchased usb and Jonathon, went I am sure beyond his job description, and actually put photo's on it for me, of course I thanked him, and I was able to take the usb straight back to hospital, and they where going to make sure Dr O Aziz got them, so in fact Jonathon may have helped many more people than we realise. So PC world a pat on the back for you having such helpful members of staff, and please once again thank Jonathon. Best Regards Product name:SANDISK CRZR EDGE 8GB Time:13:01

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“Great technical help”

★★★★★

written by on 05/10/2013

The starf very plesant and very helpfull technicaly,a man who knows his job and explains very well.I hope the LG smart tv is as good.

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“Refrigerator Purchase”

★★★★★

written by on 04/08/2013

Help Advice and Staff Attention Excellent. The advisor at Morfa Retail Park was cheerful and friendly and dealt with us very couteously and professionally. Thank you. This purchase was on eof three we have made in recent times at Currys, and we have been extremely satisfied on every occasion.

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“They the best for me!”

★★★★★

written by on 01/07/2013

I like curry and pcworld beacuse they the best. You can buy cheap thing like tablet phones and anything you like! I bought a tablet for really cheap for 100pound and i found it really good and its really cool! You can find curry and pcworld in Harrow anywhere near you! I really like the shop because its big and many good thing are there! You can go anytime to the shop its open from morning to night. They allways opened! The stuffs can help you what you won to buy! I really like pcworld and curry is well!

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“I bought a printer from Currys.and I could not fault...”

★★★★★

written by on 25/06/2013

I bought a printer from Currys.and I could not fault the attention the staff gave me.I had a problem with it.but it was sorted out for me.and I am very satisfide with the printer.I print some really lovely photos.I have bought items in the past and would recomend Currys to anybody.

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“BRILLIANT SERVICE”

★★★★★

written by on 24/05/2013

EXCELLENT SERVICE VALUE FOR MONEY..BRILLIANT SERVESS

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“excellent fantastic friendly”

★★★★★

written by hotpoint102 on 12/05/2013

loved every thing very friendiy

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“Best shopping in Currys”

★★★★★

written by ChrisD1947 on 11/05/2013

I purchase a new vacuum cleaner from Currys Branch 2308 on 7-5-13 and the best shopping experience I have ever had in a Currys store probably the best in any electrical store I have visited. I was served by a very pleasant, polite and efficient young lady who is a big asset to Currys. Pity there aren't more staff like her in retail across the board.

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“Informative, courteous and helpful service.”

★★★★★

written by WilliamBeeson on 10/05/2013

Washing Machines. At the Kings Lynn branch my wife and I upon entering were not Pounced upon but allowed plenty of time to evaluate all on display, which was extensive ie models that were wired up to show how various settings worked. The two sales persons, the first was courteous, informative and no way pushy. At this point in time we decided to go for a coffee to discuss what we had learnt. On returning to Currys another member of staff was the epitome of a professional sales person, and again was not pushy, took a lot of time showing us several different makes of washing machines, explaining the pros & cons of each make. Well in the end we chose the AEG L7547OFL A+++.Which was duly delivered and installed the following morning and is now doing a back load of washing for us. Thank you for a good product and exceptional service Yours faithfully WG Beeson. o

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“Service recieved at Currys Newport Isle of Wight”

★★★★★

written by on 10/05/2013

I was Greeted by a young shop assistant who helped me to find my purchase,he was polite and went out of his to make sure that got the exact item. Checkout were extremely friendly and helpful. I have been a satisfied customer of Currys in several stores over some Fifty five years,so that must say something for the name, CURRYS.

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“New Lap Top ”

★★★★★

written by on 22/04/2013

When done to the Swindon branch . Very good and prompt service from him while purchasing our new lap top .

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“GOOD SERVICE”

★★★★★

written by on 20/04/2013

IT WAS GOOD I GET 15% OF

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