PC World Reviews - www.pcworld.co.uk

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★★★★★

“Over the moon ( or shouild I say Cloud)”

Written on: 03/03/2015 by originalgrumps (11 reviews written)

Having experienced dubious advice / shop service in the past from Currys / PC World, I approached their ‘Knowhow’ cloud storage service with a degree of apprehension, and for peace of mind before commitment, I opted for their 30 day free trial. I was pleasantly surprised to find that even after day two of the trial, I was pretty much convinced to buy a ‘Knowhow Cloud’ plan,( I reckon the 5 year, 5 device, 2 TB plan, to be a bargain). Before finding ‘Knowhow Cloud’, I looked at… Read Full Review

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Originalgrumps's Response to originalgrumps's Review

Written on: 08/03/2015

Review Update
The positives extolled in this ( my)review remain.
However, when it comes to actually buying a plan after the free trial, the process becomes a complete nonsense.

Only two 1 year plans appear to be available to ‘click to buy’, from within the trial / account screen. with none of the 5 year plans being offered , at all.

As I wanted to buy a 2TB 5 year plan, I queried the matter via email to their support centre who initially failed to respond.
I then had occasion to speak by telephone to their support staff on another matter and took the opportunity to raise the issue of upgrading from free to a 5 year plan directly with them.

Even though the chap seemed quite knowledgeable, he put me on hold for a while, while he checked things out with his collegues.
Outcome I was categorically assured that I could indeed seamlessly upgrade from the free trial plan to a paid 5 year plan with, no change of account details and no loss of data already uploaded to that account.
Great ( just what I wanted to hear).

Low and behold later the same day the support team finally decided to respond to my initial email enquiry about the 5 year plan.

However, the information clearly stated that was not possible to upgrade the free plan into a paid for 5 year plan.
Furthermore, I would have to start out from scratch all over again and lose all the data that I had already uploaded into my free trial account.

What a sorry bunch of misfits.

I have fired off a reply email to point out the dire conflict in the information given by the same company, and I await what I hope is a definitive ( truthful) reply. ( But I am not holding my breath)

This is absolutely bonkers, nuts and a complete let down, as it means I have completely wasted my time in backing up so much stuff during the trial period.

Knowhow Cloud, have now turned this happy little fluffy white cloud, into a Dark, Raging thunderstorm or put another way, I have gone from being on Cloud 9 to Cloud Nein.

Do Sort this absurdity out, Knowhow. You are just shooting yourself in the foot if you don’t, and if I could figure out how to do so, I would knock a couple of stars off my intial review, which I now feel is overated,

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★★★★★

“Great prices and Customer Service”

Written on: 15/07/2014 by MandyHarrington (4 reviews written)

I bought an ultrabook from my local PCworld about a year ago and got an amazing (mnager discount deal) Samsung Series 5... Lovely to look at and very light! Had need to use their customer service and they were very helpful and fixed the problem in no time :)… Read Full Review

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★★★★★

“PC World assistants”

Written on: 14/05/2014 by Madeleineh288 (1 review written)

I was very impressed with the service given by the staff, both were very personable, polite a true asset to your company ...explained all I needed to know through sales to checkout .... And I must add smiled through it all even an awkward customer like myself asking loads of questions, they were brilliant ......pity more staff in other stores were more like them… Read Full Review

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Ferrar's Comment

Written on: 18/12/2014

Where was this store, in outer space?

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★★★★★

“bose soundlink 3 ”

Written on: 20/04/2014 by goMcKinley297 (1 review written)

woukd like to thank mark from currys/pc world at morfa swansea store. what a true gentleman and his customer service skills were amazing would definatly return to the store as he was more tgan helpful with the product i purchased and nothing was too much trouble thank you mark… Read Full Review

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★★★★★

“Fabulous service”

Written on: 17/04/2014 by Madamcholet3745 (1 review written)

I brought a printer online and had it delivered to my near store it was so easy and the service was excellent, although when I came to set it up I had a cable missing so I went back to the shop and the chap who served me was Brilliant he explained to me how everything worked and that the cable did not come with this model but he sorted it all out for me... I have to say he was 10/10… Read Full Review

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★★★★★

“most efficient staff member”

Written on: 13/02/2014

I went to your Liberty Stadium store with my lady on Sunday afternoon in order to purchase a camera I'd seen in one of your adverts.I also wanted some advice on buying a new printer which had to meet certain specificatios I approached your staff member Tristian who, although the camera I wanted was not on display,tracked one down and gave me some staunch advice on a suitable printer--which will fit on my desk and meets all the specifications I required I was most impressed with his… Read Full Review

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★★★★★

“Finaly had fantastic service from a young lad”

Written on: 19/11/2013

lost my garrenty for my sons nexus7 , it hasnt been working for the last two weeks, bought it from currys/pcworld a year ago but did know that in the next week or two the warrenty was due to run out. Took a visit to the store were i bought it because i paid cash for it they couldnt find us on there computers it took 3 times of going back to the store wich was geting very stressfull, finally this evening a young lad and very friendly and helpfull finally found my purchase..so know the garrenty… Read Full Review

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Robardsedar's Comment

Written on: 30/01/2014

I have bought one wireless router from one of the dealer form found on
wirelessinternetrouters. The router will have good wifi speed and connectivity. We are

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Ferrar's Comment

Written on: 18/12/2014

It will wear off as soon as PC World teach how to really treat customers, like rubbish

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★★★★★

“Excellent customer service”

Written on: 02/11/2013

Thanks for fantastic customer service earlier today… Read Full Review

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★★★★★

“Very helpful staff member at PCWorld ”

Written on: 20/10/2013

Hi I could not get into your win £500 site, but the only reason I tried was to commend a staff member at your branch 4889 PCW NEWPORT IOW. receipt:028840 on the 15/10/2013. I went into your shop, straight to the help desk, spoke with a gentleman named Jonathon, told him I needed to put some photographs onto a usb device so I could give them to a consultant at St Mary's Hospital, so as he could use them for during his lectures (my husband is suffering from a hard to diagnose skin… Read Full Review

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★★★★★

“Great technical help”

Written on: 05/10/2013

The starf very plesant and very helpfull technicaly,a man who knows his job and explains very well.I hope the LG smart tv is as good… Read Full Review

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★★★★★

“Refrigerator Purchase”

Written on: 04/08/2013

Help Advice and Staff Attention Excellent. The advisor at Morfa Retail Park was cheerful and friendly and dealt with us very couteously and professionally. Thank you. This purchase was on eof three we have made in recent times at Currys, and we have been extremely satisfied on every occasion… Read Full Review

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★★★★★

“They the best for me!”

Written on: 01/07/2013

I like curry and pcworld beacuse they the best. You can buy cheap thing like tablet phones and anything you like! I bought a tablet for really cheap for 100pound and i found it really good and its really cool! You can find curry and pcworld in Harrow anywhere near you! I really like the shop because its big and many good thing are there! You can go anytime to the shop its open from morning to night. They allways opened! The stuffs can help you what you won to buy! I really like pcworld and… Read Full Review

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★★★★★

“I bought a printer from Currys.and I could not fault...”

Written on: 25/06/2013

I bought a printer from Currys.and I could not fault the attention the staff gave me.I had a problem with it.but it was sorted out for me.and I am very satisfide with the printer.I print some really lovely photos.I have bought items in the past and would recomend Currys to anybody… Read Full Review

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★★★★★

“BRILLIANT SERVICE”

Written on: 24/05/2013

EXCELLENT SERVICE VALUE FOR MONEY..BRILLIANT SERVESS… Read Full Review

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★★★★★

“excellent fantastic friendly”

Written on: 12/05/2013 by hotpoint102 (1 review written)

loved every thing very friendiy… Read Full Review

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★★★★★

“Best shopping in Currys”

Written on: 11/05/2013 by ChrisD1947 (1 review written)

I purchase a new vacuum cleaner from Currys Branch 2308 on 7-5-13 and the best shopping experience I have ever had in a Currys store probably the best in any electrical store I have visited. I was served by a very pleasant, polite and efficient young lady who is a big asset to Currys. Pity there aren't more staff like her in retail across the board… Read Full Review

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★★★★★

“Informative, courteous and helpful service.”

Written on: 10/05/2013 by WilliamBeeson (1 review written)

Washing Machines. At the Kings Lynn branch my wife and I upon entering were not Pounced upon but allowed plenty of time to evaluate all on display, which was extensive ie models that were wired up to show how various settings worked. The two sales persons, the first was courteous, informative and no way pushy. At this point in time we decided to go for a coffee to discuss what we had learnt. On returning to Currys another member of staff was the epitome of a professional sales… Read Full Review

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★★★★★

“Service recieved at Currys Newport Isle of Wight”

Written on: 10/05/2013

I was Greeted by a young shop assistant who helped me to find my purchase,he was polite and went out of his to make sure that got the exact item. Checkout were extremely friendly and helpful. I have been a satisfied customer of Currys in several stores over some Fifty five years,so that must say something for the name, CURRYS… Read Full Review

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★★★★★

“New Lap Top ”

Written on: 22/04/2013

When done to the Swindon branch . Very good and prompt service from him while purchasing our new lap top… Read Full Review

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★★★★★

“GOOD SERVICE”

Written on: 20/04/2013

IT WAS GOOD I GET 15% OF… Read Full Review

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