PC World Reviews - www.pcworld.co.uk

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★★★☆☆
3.0 / 5
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  • Customer Service

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Summary

Compare reviews of PC World's online store with alternative online computer shop sites to find out which is the best one. Our reviews are written by unbiased consumers making them a great source of advice.

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★☆☆☆☆

“Rubbish Customer Service”

Written on: 29/12/2016 by 396Pratt (1 review written)

Wanted some advice on Netbooks as needed one for a course. The guy came over and told us he was too tired to tell us about the products. He was sweating profusely and looked hungover. We picked 2 netbooks and neither was in stock. He then informed us he 'could not be arsed' to go backwards and forwards and he would just check which one he could find in the stock room. Needless to say we left as didn't want to put him out of his way. Got excellent service and product in Tesco instead… Read Full Review

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★☆☆☆☆

“Disgusting service”

Written on: 18/08/2016 by TaliaFitzsimmons (1 review written)

I recently purchased a lap top and on turning the machine on discovered the inbuilt mouse and keyboard did not work ,the following day I returned the lap top and it was confirmed to be a fault, however no new replacement was available for 5/10 days, as I was going away the main purpose of the purchace was to take the lap top with me, so it was suggested that the only available quick option was the display model which would require display software removed CLEANED and fully tested ,I was offered… Read Full Review

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★☆☆☆☆

“pc world has to be the worse shop in the world. ”

Written on: 22/02/2016 by JJC2013 (1 review written)

I live in hull where there are 6 pc world yet I had to travel to Doncaster to get a surface pro 4 and the sgear 2. But if that wasn't bad enough, when I got there they had just sold the last one apparently. Which is funny as the staff at hull rang them and said I was coming down. anyway I ended up getting it delivered. I paid online and paid extra for next day delivery. Only to receive an email at 8:58 saying if I dont ring them before 9:00, they would cancel my order. Well it was closer to to… Read Full Review

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★☆☆☆☆

“Abysmal Customer Service”

Written on: 08/01/2016 by Sterling102 (1 review written)

Having sent my All-in-)ne PC for repair, together with the recovery disks, I received it back without the recovery disks. I spoke to their 'customer service' several times & eventually got to speak to the Knowhow desk at my local PCWorld. They spoke to the repair dept & I was told the disks had been lost!! They promised that they would arrange for new disks to be sent. This did not happen and after another several times of trying to get my disks back, I eventually wrote to the customer… Read Full Review

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★☆☆☆☆

“Appalling delivery service”

Written on: 29/10/2015 by 416Weeks (1 review written)

After placing an online order for a desktop pc and monitor, pc world made sure I would never shop with them again. I paid extra for next day delivery and the order was delivered, well half of it, the monitor arrived but the PC tower was lost in transit and the Delivery service tried to get me to sign for a delivery label only. After days of phone calls to customer service at PC world they then informed me that their policy is that no refund or another PC tower would be sent to me until they… Read Full Review

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★☆☆☆☆

“New laptop wih faulty hard drive 3 times,still won't...”

Written on: 23/10/2015 by bohc (1 review written)

Bought a Toshiba laptop sept 2014. By Nov 2014 it wouldn't work. Repaired under warranty by pc world - faulty hard drive. Asked for replacement, as 'not fit for purpose' when sold. Declined. April 2015 broke again. Again replaced hard drive. Couldn't give a new laptop as that would be Toshiba's decision. Stopped working again Oct 2015, just out of warrenty....apparently I now have to pay to determine the problem, and dependent on outcome, I may, may, get money off or repair. PC Worlds customer… Read Full Review

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★☆☆☆☆

“Discussing”

Written on: 18/10/2015 by Cowan201 (1 review written)

Today I received the worst costumer service I have ever had..... I went into PC world Hull store at 1030 this morning, I purchased a HP laptop, along with antivirus program. I paid to have PC world install this for me, was told to return to store around 130-2pm to pick up the laptop. When I returned it was not ready. I waited patiently for an hour, for it still not to be done! When I said I wanted a refund I was told I COULD have by two members of staff.... When my partner returned with card we… Read Full Review

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★☆☆☆☆

“Samsung smartthings is far from smart ”

Written on: 04/10/2015 by 454Evans (1 review written)

Thought I would take an early plunge into fully integrated home. Purchased the starter kit from PC World Coventry. The installation was not without problems and I had to hard boot 3 of the sensors. The unique code to register is not where the instructions say it is. Well in the end managed to connect and then add both my Sonos and Philips Hue systems. Now find that the operating software is so full of bugs the supplied app keeps crashing. Samsung help says that they are aware and they… Read Full Review

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★☆☆☆☆

“Reserve, confirm, travel 60 miles - no stock”

Written on: 06/09/2015 by Angel161 (1 review written)

PC not available locally, store said stock at store 30+ miles away. Came home & reserved yesterday. Confirmed order, no other contact (they had phone & email numbers) so we went out to collect....got there to find no stock available. Person said they had 2 in store, but both on display & cannot sell, no other stock. Spoke to manager who said this is a known failing with the reservation system & it happens frequently! Wasted morning, wasted fuel, & pathetic customer service. Why would anyone… Read Full Review

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★☆☆☆☆

“After asking one of the so called expert advisors at...”

Written on: 09/06/2015 by Wiley416 (1 review written)

After asking one of the so called expert advisors at PCs world in Halifax branch for the best thing to suit me as in tablet, iPad etc. I was told to get the dearest iPad and Microsoft office. This I gullibly did. Getting home and trying to put my invoicing on it I was told by a computer repair specialist that for my use I would have been better with a laptop and the sales staff should have known this with what I've described to them. Instead it meant more to the staff to take as much money as… Read Full Review

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★☆☆☆☆

“Went to currys with intentions to buy a birthday...”

Written on: 22/01/2015 by Terry255555 (1 review written)

Went to currys with intentions to buy a birthday present cash me and my wife. Sales Assistant managed to change mind because he said they is manager offer that day. Everything sound so good to be true. In God name just find out 3 days ago after 2 yrs. I tried calling the and emailing to make a complaint. shame to currys some of us work for a living. I have to spend more than twice the price and I end up with no iPad. This is not right they need to think about it… Read Full Review

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★☆☆☆☆

“HP SPLIT X 2”

Written on: 22/11/2014 by 315Brown (1 review written)

What a company Bought a HP HP Split x 2 Laptop 3 Months back first had a electrical problem (FIRE) with the keyboard attachment REPLACED with another NOT FIT FOR PURPOSE product dispute reputed attempts to change the product was replaced with the same product the SECOND developed a SCREEN BURN of course the touch screen laptop was then ineffective ALONG WITH MISS SELLING for commission TWICE even after a PC SPECIALIST deemed the item as NOT FIT FOR PURPOSE PC World still non refund non… Read Full Review

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★☆☆☆☆

“laptop repair awful”

Written on: 03/11/2014 by lizlimond (1 review written)

sent repair man to wrong place so took 18days for week repair couldn't even say sorry battery not in right when returned so told me it was dead would need new one it just needed taken out and put back in correctly still waiting reply staff attitude rude, insulting never use again… Read Full Review

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★☆☆☆☆

“Shoddiest company I've ever had to deal with”

Written on: 09/10/2014 by fedupwithpcworld (1 review written)

The company isn't worth too much of my time going into great lengths about how rubbish they are. All I can say is please don't waste your time, money or energy in this company. The level of service is diabolical, they must pay peanuts, as they have a bunch of monkeys working in there. I appreciate that is an insult to monkeys, and is by no means intended in that way. Perhaps they should get some real monkeys in, it can only improve things. Pants. Pants. Pants. Nuff said… Read Full Review

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★☆☆☆☆

“Ripped Off! Angry does not cover it......”

Written on: 22/07/2014 by Jb76 (2 reviews written)

It is a shame I could not give Negative STARS..... I spent over £1,000 on a laptop for work. They sold me a second hand ex-demo laptop which, I now realise, is faulty and as cost me one contract valued at around £6,000 - they don't care. Their customer service set up is worthless as they don't understand what you ask for, then they point you towards a store - so they may as well, not exist! The managers in store don't care. They just point you in a different direction. I WILL NEVER SHOP… Read Full Review

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★☆☆☆☆

“Lost laptop”

Written on: 20/07/2014

They sent my granddaughters laptop off for repair, they'd texted to say it was being delivered back to our home after 2 weeks did not turn up after ringing them they informed me that it was lost . After trying to find it was told sorry can't find it have to give you a voucher to replace it . Not good at all seeing as it had 2 years of personal photos and school work on it I would not use PC World again How does a laptop get lost in the system?… Read Full Review

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★☆☆☆☆

“How are they still in business??? ”

Written on: 13/06/2014 by Dillonyz496 (1 review written)

I have recently visited the worcester store in search of my new tablet, I was very disapointed with the level of service as there seemed to be more staff than customers but still i waited around 10 minutes before i realised i was never going to get approached by the sales team. Rather reluctantly i headed over to the till to ask about one tablet in particular, the chap at the till didn't seem very happy that i was even asking him about it. They didn't have any of the tablet i was enquiring… Read Full Review

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★☆☆☆☆

“Lenovo s6000”

Written on: 24/04/2014 by BriannaRussell (1 review written)

Went to the Middlesbrough store to buy a Lenovo tablet. Sales assistant told me I had to order it online. When I said I'd bought one from the Stockton branch 6 wks ago he just shrugged and said if you want one you have to go on line or we can order it.for you. Went to the Stockton branch got told its end of line you have to go online and order it. When I enquired about the display one and offered to pay full price for it got a sorry you'll have to order online. If I had to go on-line I'd… Read Full Review

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★☆☆☆☆

“Terrible store manager Lion Retail Park Woking”

Written on: 15/04/2014 by InnovateCEO (1 review written)

PC World Lion Retail Park Woking; The manager of this store Naz is not only rude and dismissive to customers he had caused the company to loose my businesses trade account with his poor service attitude, I visited to return a defective product and he bluntly told me it was damage due to wear and tear! A real copout.. In the end I got a full refund only because I used social media to bring this complaint, my advice to anybody is AVOID this store and the Manager NAZ if you want good… Read Full Review

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Ferrar's Response to InnovateCEO's Review

Written on: 18/12/2014

The Salisbury store is the same, After being advise wrongly by them to purchase a western digital backup unit for an imac, only to find that it wasn't compatible to iMacs, I returned it but they refused to take any responsibility for their mistake, I have now put it in the hands of trading standards

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★☆☆☆☆

“Delivery nightmare”

Written on: 14/04/2014 by Julio57 (1 review written)

Purchased Samsung smart TV from Chelmsford store. Chose delivery option because they would take away and recycle old TV. Told them about size of Tv that on second floor and that would need two persons. The salesman wrote all this down and said they would send a two man team. Waited the 10 days for delivery.. sent one man because it was a flat screen TV and only needed one person to lift it. I pointed out the detail on my receipt delivery guy was unable to help. So phoned customer support… Read Full Review

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