Just read all the negative reviews and thought that I have a different experience. I have bought a package for up to 16mbits for £19 a month. I have confirmed that my exchange can only do a maximum of 6Mbits which in real life means you can get around 4.5Mbits download speeds. I have been getting exactly that for a long time now. There is throttling or fiddling with your speed depending on usage. You get a straight clean 4.5Mb with a download limit of 50GB. During these few years I had only one problem with disconnection and that was BT's fault. Their technical service was not bad, they were quite keen to solve the problem with BT although they did appear a bit lost since there was a different person dealing with the problem every time I called. I just looked at the available packages (june 2010) from other companies and it seems that they have the best deal. A lot of people just look at the maximum advertised speed and the price. You must know that most providers fiddle with the download speed in real time depending on your usage. I had Tiscali before and although it was advertised as 20Mbits when I was downloading large files it was dropping to ridiculous speeds. Nildram is one of the few providers that don't fiddle with the speed. Even if they did belong to Tiscali for a while.

Having had Nildram broadband for a great many years, i am pleased to say i have never had any conection problems except when BT broke the exchange.
I agree you do have to pay to call them and can we waiting sometimes for a little while to get through but the customer support is second to none. When i called to order broadband the sales staff explained it all so plainly i knew exactly what was going on through the whole process and the tranistion to them from BT went really smoothly.
Thanks Nildram for being great.

Never had a problem, excellent customer service. They are friendly, helpful, UK, respond to emails and even have a automated call you back which WORKS!

I would recommend this company, I just feel that I'm paying slightly over the odds at the moment, but overall they are fast, reliable and helpful. well recommend www.nildram.co.uk

Fab! Got 3 accounts with them. Been with them for 5 years -no problems. Could get it cheaper elsewhere but I need reliability which is what Nildram have always given me.

I've recommended Nildram to several people butin my experience some are often put-off by both the monthly price and the installation cost (if required). Needless to say they go with a cheaper provider and often find the service to be less than reliable. So in this case you're looking to spend £10 a month extra for that peace of mind that when you come to use your Internet connection it actually works.