Horrible! I bought it yesterday and left a closure ticket last night and i still have no reply, i wouldn't dare recommend this to anyone.

What irritated me the most was the fact that they don't even reply to closure tickets, I'm 7 days within my contract so I'm aloud, their service takes far too long for a reply. I wouldn't have even bought it, if i knew i had a 12 month contract with them, and then they renew it automatically, giving you no chance to terminate it.

I also would of liked to know that they don't give refunds, most companies give you 50% back, this one gives you 0%.

Dreadful customer support for ISP customers. There is no access to the broad band team at all, you can ony speak to some helpless, useless reps in the Philippines that must hate their jobs as they have been instructed to do nothing and know nothing. If there is a crash over a weekend, tough luck;nothing will happen till someone wakes up and sees the pattern of outages sometime on Monday. Very quick to blame BT for everything.

I thought it was because I had so many emails, in desperation I googled fasthosts webmail error and saw it wasn't just me having problems and that I wasn't the only one stuck on hold. This seems to be more and more of a problem and last week my emails also stopped downloading to my blackberry because of a server problem. As a self-employed business woman, I could be losing contacts and contracts due to the fact I can't do something as basic as check my emails. I am definitely looking to change providers so if anyone can recommend one that would be most helpful!

When it works it's fine and I have had only a little trouble until recently, but of late it has been simply dreadful. Out on Thursday and most of Friday and now again today. If I knew how to move to a more reliable service I would do it today! They claim to be the UK's number 1 and this is what they claim on their website "Our services are so reliable and easy to use, that less than 10% of our customers ever need to contact us." Really?
If I ran my little business like this I'd be bust now! It's a very lame excuse to tell customers my e-mail server was down.
If Fasthosts are experiencing a particular problem at the moment then I am very sorry for them, but I pay for a level of service I'm not receiving.

I have no problem with Fasthosts. I did once have a call from the cheekiest tnuc (read backwards) in the world and almost pulled my account but decided not to at the last minute but only because of the work it involved. If I'd had a secretary I would have moved all my accounts with Fasthosts. The guy's name? Jonathan Burns. My advice is to avoid this toss pot like the plague. Otherwise, Fasthosts are fine to deal with and I got the impression he was a one off. If anyone knows him though, do give him a smack in the kisser from me. I'd appreciate that.

If you never had any issues with your website with Fasthosts then you may think it is decent company to use. It is when you need to talk to them about bills or technical issues you would look for a brick wall to bang your head against.

I have been with them for about 6 years, hosting multiple websites. I build web applications and websites with database connectivity and new PHP/.NET frameworks. Whenever I had any technical issues and give them a call on their premium 0845 number, I always get a defensive answer and be told 'that is how it is'. They don't want to understand the issues, but just want to close the tickets. If you sent the support an email, or create a ticket via the web it will get ignored until you call them and explain the whole issue again.

Also note that the subdomains they let you create for your domains are not really subdomains. They are just standard URL embedded within a frameset so it looks like a subdomain.

So sick of this and charging so much money for extras like tiny databases. Finally decided to look elsewhere and after a lot of looking I found StormInternet (mostly because of the reviews here). Very happy with them. Tremendous value for money, with large multiple databases and good support and so much control over your hosting space.

I have been with fasthost for 2 years. When I decided to close the account down I stall have been charge from my Debit Card. Because they dont use Direct Debit I was unable to cancell it. Have contacted Customer Support, they were unable to find my account or see any ongoing payment, what a mess!! Month after no change- paymants still been taken off the account! Support contacted- will pass to cancellation team, and againt still can't see any prev requests. Payments still been taken off the account. At present just heard "will pass that on to cancellation tem- pleas wait for reply..." Just like month before. Can't stand that money ripping company! Simply unable to cancell it!

I took advice from my website developer to use Fasthosts and was very happy with the level of technical support that was given. On being e-mailed an invoice from Fasthosts for the next year I contacted them to say that my company had folded and that I will no longer run a website, so wished to cancel the agreement. No such luck. Fasthosts won't refund so I have now paid for the next year but will not be using their services. Fasthosts approach is quite disingenuous - you can see from other reviews that other customers have had the same experience and complained about it. So why, one wonders, has Fasthosts not changed this unpopular practice to contact customers *before* payment is due? Unwary consumers beware. And, should you have a complaint, contacting Fasthosts customer service is difficult.