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★☆☆☆☆

“The worst customer service ever !!!! ”

Written on: 19/11/2017 by Medina87 (1 review written)

It’s so unfortunate when u depend on a website big like Expedia and trust their rating about hotels!!!! so u go a head depending on that trust u plan your trip !!!! They rated sandos resort with 4.5 stars !! Depending on that rating we booked !! Guess what ?? The resort is like a motel , the smell in the room like a basement , tv wasn’t working , the phone was not plugged , the food was not that resort standard . Wasn’t clean !!! So we called Expedia to see if we have another obtion… Read Full Review

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★☆☆☆☆

“Why does Expedia even exist??”

Written on: 14/11/2017 by ColemanHouston (1 review written)

A horrible, idiotic non-service sponging off a naïve public. Book direct and demand the best rate. Nobody ever benefits for injecting a 3rd. party and one like selfish, incompetent Expedia just makes for chaos and finger pointing. Rude, fresh supposed customer service. Rates are not the best. They ride the web sites and use Google ads to divert bookings from direct contact with airlines and hotels. A sham and hopefully soon to be bust money grabber… Read Full Review

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★☆☆☆☆

“Hotel did not honor reservation”

Written on: 20/10/2017

Although entered credit card info for a nonrefundable prepaid hotel in Rome, the data was not transferred to hotel to hold the reservation. Expedia message system said not to pay hotel directly. Hotel was allowed to arbitrarily cancel reservation although I received a confirmation from Expedia. After spending 2.5 hours on the phone with Expedia, reps could not resolve issue and had no influence with hotel. Hotel said I was not their customer until I walked through the door. Until then, my issue… Read Full Review

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★☆☆☆☆

“Useless uncaring self serving”

Written on: 11/10/2017 by TimPC (1 review written)

Booked return flights for 4 persons Stansted to Krakow with Expedia. Return flight was booked as leaving Krakow 21.50hrs 24th October. All paid for. Confirmation E mail came through showing the return flight as 06.55hrs. Made loads and loads of phone calls to Expedia, sent e mails the lot. Spoke several times to people in their support centre who kept promising to look at it and sort it out. Strangely enough each time I called I was given the same call reference number !!! I even tried phoning… Read Full Review

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★☆☆☆☆

“NEVER USE EXPEDIA AGAIN”

Written on: 10/10/2017 by tpearson2040 (1 review written)

BOOKED RENTED VEHICLE THROUGH EXPEDIA W/THRIFTY CAR RENTAL (AFTER RECEIVING A SOLICITATION TO DO SO) WHEN WE BOOKED OUR FLIGHTS FROM US TO ARUBA FOR RECENT TRIP. WE PAID EXTRA $88 FOR COLLISION DAMAGE WAIVER; UPON ARRIVAL, WE WERE TOLD INS COST WE PAID TO EXPEDIA WAS NO GOOD IN ARUBA AND WE WOULD NEED TO BUY COVERAGE THERE AGAIN. WE ARGUED, BUT WE DID AND PAID FOR THE WEEK, FIGURING WE COULD OBTAIN REFUND FROM EXPEDIA. WE EMAILED THEM UPON OUR RETURN, BUT THEIR CUSTOMER SERVICE WOULD ONLY STATE… Read Full Review

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★☆☆☆☆

“Corrupt Institution, Poor Customer Service”

Written on: 07/10/2017 by miRuiz157 (1 review written)

On October 1st, I booked a stay through Expedia at Krystal Grand Punta Cancun. Upon confirmation, I noticed the total amount was almost double what my wife and I thought we had just booked. We signed onto Expedia to review the booking. We saw that instead of a "room only" booking, it was showing an "all-inclusive" booking. We immediately called Expedia customer service department and requested that our reservation be adjusted. The representative we spoke to said that it wasn''t a problem… Read Full Review

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★☆☆☆☆

“Be very careful in booking”

Written on: 05/10/2017 by wilman1 (1 review written)

I have used Expedia for a number of trips. As long as you book properly on their website and go on the trip everything is fine. Just don't try to call them or talk to one of their "representatives." I recently booked a trip for my wife to Las Vegas. Unfortunately, Jennifer Lopez decided to cancel her show. The reason for the trip to begin with. Called three times to speak with Expedia. Each call lasted between 30 minutes to an hour. I had purchased trip cancellation insurance. The site only… Read Full Review

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★☆☆☆☆

“Expedia did not notify my elderly mother motel closed”

Written on: 13/09/2017 by zzztaz1 (1 review written)

I booked a room for my elderly mom and sister who both are diabetic. They had to evacuate Fl and were on their way back. They were on the road over 10 hours and hadn't had the medication. The motel I booked lost electric and they were unable to check in. None of us were notified by Expedia nor the motel. I was on the phone over 3 hours with Expedia. They kept switching me to other people. The last one said the lines for discounts had shut down so they couldn't help me. I didn't care… Read Full Review

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★☆☆☆☆

“'ULOOKUBOOK' AVOID AT ALL COSTS!!!”

Written on: 10/09/2017 by Danielxm1948 (1 review written)

Found holiday online, called the agent and gave them the reference number stated. The agent went through all the details with me 3 times and since I was happy with it all I went ahead and paid the requested amount. one hour later I received a call from the agents so called supervisor telling me that the flights were not available and would I settle for changes. I refused, he assured me that no money has been taken from my account but that remains to be seen. Very disappointing outcome… Read Full Review

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★☆☆☆☆

“Won't Honour Price Match”

Written on: 09/09/2017 by awm49barhill (2 reviews written)

I booked with expedia as they were the cheapest website and I liked their offer where they would price match a competitor or their own website if found cheaper up to 48 hours before departure. A few days later I was looking to book the same hotel for a friend and found it cheaper on their own website. I got the screen shots and filled in the form and they denied my claim because I used a coupon. I highlighted in their terms state that publicly available coupons were fine. They then responded… Read Full Review

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★☆☆☆☆

“At the March this year I booked holiday package from...”

Written on: 28/08/2017 by val194snaper (1 review written)

At the March this year I booked holiday package from Sydney to Phuket for 8 nights include flights. It cost for me $4694.20 for 3 persons include way back. Flight back was 16/04/2017, but my wife was accidentally admitted to the hospital at 15/04/2017 with terminal condition( unconsciousness.,stop breathing ,and more,....ambulance....). So it was for me very stressful situation, and after that I contact with Expedia at the same day and ask them rebook my flight two days latter according with… Read Full Review

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★☆☆☆☆

“I shall never book again with Expedia- Worst online!”

Written on: 27/08/2017 by alamo1 (1 review written)

I booked an Hotel in Halstead and correctly entered the dates. When I received the itinerary it gave the incorrect date. The instructions given on the web to change this did not work at all. I then spent ages on the phone trying to contact Expedia. Finally I got directly onto hotel but they could not change as booking was with Expedia. Finally after 30 mins. on the phone Expedia did change the booking.- With a CHARGE And I am still not sure how much!!! … Read Full Review

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★☆☆☆☆

“Promises of assistance, but no follow-through”

Written on: 26/08/2017 by Adriel205 (1 review written)

After I paid for a rental car through Expedia, the rental company charged me a large additional fee when I returned the car. I called Expedia to get them to explain the fee. The rep said he tried to call the rental company to get a breakdown of the charges, but the finance office was closed. He said someone would work on it the next day and inform me. After two days, no one had called or emailed me with any information. So I used Expedia's customer service email address to request service… Read Full Review

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★☆☆☆☆

“Miss sold our hotel, extra £200 cost on arrival”

Written on: 18/08/2017 by KarenBristol2017 (1 review written)

I clearly booked a room for 2 adults and 2 children, I even had to put their dates of birth in so no confusion over ages, but when we arrived at the hotel we were told we had only paid for a double bed, extra beds cost £55 each a night and they could only fit one in the room (we have two teenage kids!) I don't know where expedia, or the hotel, expected our kids to sleep? we had to upgrade to a suite at an extra £100 a night for 2 nights or there wouldn't be enough beds. not using expedia… Read Full Review

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★☆☆☆☆

“Expedia paid, but did not pay the airline -Seats...”

Written on: 07/08/2017 by saHolbrook55 (1 review written)

Never Use Expedia - They cannot be trusted. Because Expedia did not pay the local airline or its portion of a ticket, the seats were cancelled, and passenger was left stranded overnight in Ecuador with no hotel, and no onward flight… Read Full Review

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★☆☆☆☆

“Stuck with a smoking room!!”

Written on: 27/07/2017 by Careimer (1 review written)

I booked a non-smoking room at a Hampton Inn but was told when I checked in that all they had was smoking rooms left. I questioned how I was able to book a non-smoking room and they informed me that EXPEDIA grabs whatever rooms are left. When I contacted customer service, they told me they attempted to contact the hotel but no one answers the phone there.....what a joke! It is not the hotels fault, it is EXPEDIA's fault!!… Read Full Review

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★☆☆☆☆

“Made a reservation”

Written on: 22/07/2017 by Enzo310 (1 review written)

made a reservation with Expedia today and explained that I wanted a hotel with an outside pool. Ok, done. I booked it and called the hotel. The pool was closed by the inspector due to chemical levels in the pool. I cancelled my reservation. Call Expedia and reservation was cancelled. I then asked them to help me with another attempt to find a hotel with an outside pool. Done. I called the hotel, hotel stated they had a lot of people in for a ball tournament and that the pool was very small and… Read Full Review

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★☆☆☆☆

“Card keeps getting flagged up for fraud ”

Written on: 18/07/2017 by DannyDddddddddddddd (1 review written)

The last 4 bookings I have tried to make have not worked, instead of a nice easy booking online, I've had to call them, then after going through all the payments they say they have to put me through to the fraud team every time. Just book with booking.com much less haste… Read Full Review

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★☆☆☆☆

“EXPEDIA DECEIVES, MISLEADS -- NEVER PATRONIZE EXPEDIA...”

Written on: 16/06/2017

June 16, 2017 EXPEDIA DECEIVES, MISLEADS -- NEVER PATRONIZE EXPEDIA AGAIN. I just returned from a week in Honolulu -- Flights,Transfers, & Hotel via Expedia [I cannot find a way to do Yelp nationally, so have to do it via a local office -- want the local folk to send it up to the real suits wherever Expedia does its business nationally]. The "Hotel" turned out to be a privately owned condo, in a place called the Castle Waikiki Grand Hotel. A misnomer if there ever was one. 1. That was the… Read Full Review

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★☆☆☆☆

“terrible customer service”

Written on: 27/05/2017 by cfraser44 (1 review written)

Don't use Expedia to book a trip. I needed to book a package (flight, hotel and car) with 2 people one way and only 1 person return. I was advised that Expedia could not do this and had to book the trip for 2 people one way, and arrange a separate ticket for one to return. After I booked, I found out that doing this costs an extra $500, yet Expedia did not advise me of this at the time of booking. When I contacted Expedia they stated that packages always included return and that this was a… Read Full Review

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