Absolutely awful service from USA Alamo. Returned from a trip renting a car from these clowns. To get double charged on tolls. We'd paid cash and they charged our card too. Sarcastic replies and no refund. Just awful. Sure they run fine and get ok reviews if no help is needed Try having an issue and getting it resolved- good luck.

It was my second time rent a car by Alamo. And i was very happy with my rental car which was upgarated free of charge. Rental price and service was amazing.

We were struggling with our car rental, Alamo went above and beyond to help us put the car we needed. He provided excellent customer service and is a credit to Alamo.

I rented a car with total cover insurance and when I arrived in the airport the rental company said to me that the total cover was not valid for them so I needed to pay it twice. Since I was traveling for almost two days I didn't want problems so I thought to solve it later. None of 2 companies made a refund. discovercars or Alamo.

Very disappointing indeed We are experienced travellers and often use companied such as Almo when renting vehicles abroad. We are perfectly accustomed to not receiving the vehicle listed on the web site so that is not a problem. What is a problem is being offered only an automatic transmission when we have requested a manual. We are from the UK, where very few vehicles have automatic transmissions and when we specifically ask for a manual we expect to receive one. The model, make, engine size and everything else is adaptable, the transmission absolutely not so! On this occasion, my wife was extremely upset at the offer of an automatic transmission. She protested at the time but was offered no alternatives. It was a ‘take it or leave it’ situation. It was a Sunday and we had plans so she felt compelled to accept. It took her a full week of our 2-week holiday to get accustomed to it. In the meantime, we altered our plans as we had long haul drives planned which we were compelled to change as my wife was feeling ill-accustomed to the car – especially its lack of responsiveness (manual drivers will know what we mean by this). We also spent a great deal more on petrol that we would have – had we been provided with a manual vehicle as requested. Upon complaining to Alamo, we were phoned by a representative who offered a 50% reduction on the basis of our account that it took a full week of our 2-week holiday to grow accustomed to the car. Although this did not account for the additional petrol costs, we accepted. Around 15 minutes later he phoned back to say that he had spoken to his manager and the offer was now a non-negotiable 15% which, frankly, is derisory. Since then we have tried and tried (in vain) to get a response, any response, from Alamo customer services. They tend to send pleasant sounding emails initially promising their attention, before then failing to communicate with us. On one occasion we were promised a call from the management at Limoges airport to agree a resolution. That call was never received. Very poor service. A company without a customer service spirit or inclination. My advice would be to avoid them.

We were given a damaged car, but told this damage was too small to be registered. Upon returning the car, the young manager there told us this was fine, we would not be charged for the damage, and refunded our deposit. One month later a huge bill for nearly £900 arrived. Our queries were stonewalled, and we were treated appallingly. More customers need to make official complaints to stop this from happening again and again. I am still reeling from this experience, and will not give up until this matter is resolved satisfactorily.

Excellent recent experience. The person I dealt with and the front desk team were friendly, efficient and got us on the road quickly. Would highly recommend them . Thanks guys

The Alamo car rental pick up at LAX was machine only. I was given the impression that I had opted to pay for a full tank of gas for which I thought I was being charged $39 - I had a receipt to say that this would be taken off my credit card. But no money was taken off until return when they took over $55 despite there being gas left in the tank. This is deceptive and can only be accomplished with a machine operated system when you cant ask questions. The operative who was supposed to be helping us to use the machines was hostile and impatient and at one point actually put in information for me that was knowingly inaccurate saying that 'they dont care' and I just needed 'to hurry up'. When we selected the cars, we were told to ‘pick any car’ no one checked the vehicle nor told us anything about how to operate the car – I couldn’t even start it without help from another customer. When we returned the car, they trust the tiny-print receipt in my hand and ordered me move away and get into the queue for the shuttle - refused to give me time to read the receipt let alone answer any queries. I would advise everyone to avoid them. There is NO customer service. The staff seem trained to AVOID helping you to understand and are presumably paid to move everything as quickly as possible regardless. You have no comeback if you dont understand what youre being asked to do.

Rented car in Ireland 24/09/19--03/10/19.Didn't get discounts w/ valid codes. Charged for free GPS and for free addt'l surrogate (mgr never heard of it) driver (am now disabled & can't drive but have a D.L. from IN that I had to show since I pd for car. Sister was driver. Pd in adv of trip incl CDW EXP & GPS (not removed from total but receipt shows discount given. Chgd for full tank of gas $79.00-returned with full tank and was told I would get refund of $79.00-didn't get back. Chgd $90.00 addt'l driver. Chgd for RAP that I wasn't asked if I wanted it or not for $68.83. I think that Alamo owes me a refund of $341.24.+

Ordered a ford galaxy (or similar) we got a vw caddy, staff were completely unhelpful, they assured us that the caddy based on a van was the same class as a galaxy, when I tried to explain to the manager how the vehicles were completely different, he would only say "well you can leave the car here you don't have to take it" ? I can only say that this is an appealing attitude to take, I would not use them again and I would not recommend them to anyone. If I wanted to hire a van with seats that's what I would have ordered.

Customer service great when we collected car (Enterprise). We were dropping car off at York Railway station. We used the coordinates on the webpage in Google Maps & ended up in the Railway Museum Carpark, so rang customer service & given the postcode as a reference & found the right place. I received an email from Enterprise traffic violations dept & my credit card was charged £35 for the privilege. An absolute rort! The parking fine they forwarded had passed the 14 day discount period where the penalty is halved. I sent an appeal to the council involved & they reinstated the 14 day discount payment, fortunately. There are no email facility for this traffic violation dept & it takes a long time to finally talk to a person provided you don’t get cut off when waiting. I definitely do not recommend dropping your car off at York Railway Station - there is minimal parking onsite & it is chaotic with cars dropping off passengers, Ubers etc, even with a few dedicated car parks for rental companies up the far end. We were late handing back the keys, but the staff were great.

Been using them for 7 years no problem till this year terrible customer service my advice go somewhere else I certainly will be

My son in law hire a car on the 3/7/19 we picked it up in bologna airport . My daughter had a 7 weeks old baby and 2 year old .before drove off we told the man that it had a flat tyre . He said its low pressure . We wasnt happy and said we want another car . He said go to service station and pump it up . We drove for miles didnt find one . But we was at our villa . So my son in law called this company Alamo and said we cant change it . Change to the spare tyre . We couldn't use the car through our holiday . We returned the car on the 10th July 19 and we said we was told we get a refund . To be honest I was so scared in that car and for my grandchildren. When we returned to the UK. My son in law was told he is being charged for the puncture of 180 pound and if he dont pay in 48 hours bailiff at his door... disgusting how they put my daughter myself and 2 babies at risk driving the scary roads and tunnels to Tuscany with a flat tyre knowing we wouldn't leave then got told to get air in the tyre ... I would never recommend this company and they are lucky my family and myself were not killed through there crappy cars

I've recently come back from America.I rented car which I had no problem with.It was after I handed the car back I realised I had left my driving glasses in the car but I had gone on to Miami.I called them to ask if they could forward them on.They said the car had gone out for 3 days but they would fast track them to me.They never arrived and I tried contacting them several times after to no avail. My hotel that I was staying in even tried contacting them and they had exactly the same problem. Hence I had to come home with no glasses and I now have to buy a new pair which is completely unnecessary . They ask you to leave a message too but never return the call. The same happened when my hotel called them.

Excellent service by agent at desk, fast, efficient, very helpful individual, we rented a Ford C4 car which was comfortable to drive and very clean on pick up. No problems dropping off either, quick and efficient. Would highly recommend!

Hello. I booked this car and when i got to the Alamo office, thei told me that they cant give me the car because my passport is rumanian and my driver licence is from Spain (because I am living in Spain), and they told me that they cant rent it to me though in my passport is saing that i am resident of Spain. They told me that they cant cancel the reservation and that i have to do it in Alamo.com. I called a lot of numbers and nobody can help me to get my refund or to tell me exactly how to get it. They all tell me that they cant do the cancelation and refund because is made true a partner and they cand give me more information.

I rented a Ford Expedition in Orlando for 2 weeks. The vehicle was like brand new and served its purpose greatly with 3 young kids and 4 adults and loads of suitcase space. I had a small problem with something and upon return of the vehicle i got speaking to the customer services manager and it got dealt with straight away and because of this i will definitely recommend Alamo to friends and family.

We Booked a car through Alamo but when picking up the car we realized that our reservation was with LocAuto (a sister company of Alamo). Up until this point all of our emails and confirmations had Alamo in them. If we would have known our booking was going to be with LocAuto, we would have canceled. Why? Because look at LocAuto's yelp reviews. One Star... We were taken in by them saying we cause damage that was already there when we picked the car up. It took several attempt of contacting LocAuto, to finally get a response to any of our questions. But all this was do through a Do-not reply email address. In the mean time of not answering our emails, they were attempting to charge out credit card. We tried reaching out to Alamo because that's originally who we booked the car through, but they just referred us over to LoAuto and offered no help.

I returned the car to Alamo at Geneva airport late April 2019. The operative pointed out a dirty scuff mark on the car, which was indeed there. I was astonished to be charged CHF1000 for this "damage". I returned to the car ten minutes after returning it, and the dirty scuffmark had already been buffed out, so that it could no longer be seen with the naked eye. I asked for a refund, on the grounds that, given the mark was not visible to the naked eye, any actual damage would not pass a de minimis test, but the refund was aggressively refused. The operative accused me of being dishonest. I asked whether that was what she really meant to have said or implied, and she confirmed it. The operative was not wearing a name badge, and refused to give me her name, which I required in order to file a complaint with Alamo. I sought redress, but have been fobbed off. I recommend using any hire company other than Alamo, who get a big fat zero from me.