Alamo Car Hire Reviews - www.alamo.co.uk

★★★★☆
3.8 / 5
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Alamo Car Hire www.alamo.co.uk

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Latest Reviews

★☆☆☆☆

“no car no refund nohelp for the custumer”

Written on: 23/05/2019 by killyan (1 review written)

Hello. I booked this car and when i got to the Alamo office, thei told me that they cant give me the car because my passport is rumanian and my driver licence is from Spain (because I am living in Spain), and they told me that they cant rent it to me though in my passport is saing that i am resident of Spain. They told me that they cant cancel the reservation and that i have to do it in Alamo.com. I called a lot of numbers and nobody can help me to get my refund or to tell me exactly how to… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 10/05/2019 by Gerardmurphy37 (1 review written)

I rented a Ford Expedition in Orlando for 2 weeks. The vehicle was like brand new and served its purpose greatly with 3 young kids and 4 adults and loads of suitcase space. I had a small problem with something and upon return of the vehicle i got speaking to the customer services manager and it got dealt with straight away and because of this i will definitely recommend Alamo to friends and family… Read Full Review

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★☆☆☆☆

“Do not rent with Alamo!”

Written on: 07/05/2019 by ericrulz13 (1 review written)

We Booked a car through Alamo but when picking up the car we realized that our reservation was with LocAuto (a sister company of Alamo). Up until this point all of our emails and confirmations had Alamo in them. If we would have known our booking was going to be with LocAuto, we would have canceled. Why? Because look at LocAuto's yelp reviews. One Star... We were taken in by them saying we cause damage that was already there when we picked the car up. It took several attempt of contacting… Read Full Review

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★☆☆☆☆

“worst car hire experience ever”

Written on: 30/04/2019 by MichaelSheldon (1 review written)

I returned the car to Alamo at Geneva airport late April 2019. The operative pointed out a dirty scuff mark on the car, which was indeed there. I was astonished to be charged CHF1000 for this "damage". I returned to the car ten minutes after returning it, and the dirty scuffmark had already been buffed out, so that it could no longer be seen with the naked eye. I asked for a refund, on the grounds that, given the mark was not visible to the naked eye, any actual damage would not pass a de… Read Full Review

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★★★★★

“Excellent service”

Written on: 28/04/2019 by 51Woods (1 review written)

Straight in straight out lovely customer service I have rented cars in Heathrow for years and this was by far the best service out of all the companies I have tried… Read Full Review

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★★☆☆☆

“Skip the counter”

Written on: 26/04/2019 by Ojssmiler (2 reviews written)

Great service and would recommend skip the counter, HOWEVER, as we were leaving the car park and saying goodbye, the Alamo representative said your good to go, just bring the fuel back empty. I said no we will fill it up (as I know it is cheaper to fill ourselves), he said it’s included in your package. I said no it’s not and he said yes it is. So with a queue behind us and the barrier lifted we drove off. When we reached our destination I looked at the paperwork and it wasn’t included… Read Full Review

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★☆☆☆☆

“Do not rent with them”

Written on: 23/04/2019 by Arcon (1 review written)

I pre-booked a car with Alamo Heathrow. On the pick up day they came with a computer test that I failed and they could not recognise my ID. Let's be clear, I presented them with: 1) passport 2) driving licence 3) possibility to provide them with rent agreement on my name 4) possibility to provide them with NIN number 5) possibility to provide them with paysleep and/or employment agreement I never had any speeding ticket and other driving fine. I have never failed any payment nor I have any… Read Full Review

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★★★★★

“Très bon service et rapport qualité prix ”

Written on: 16/04/2019 by Moulindefaye (1 review written)

Nous avons eu une voiture neuve Skoda Activa break. La consommation est très raisonnable et le prix pour la semaine Très compétitif Les navettes depuis l’aérogare sont très fréquentes et rapides. Le service au départ et à l’arrivee de très bonne qualité… Read Full Review

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★☆☆☆☆

“Why do you treat customers like this?”

Written on: 12/04/2019 by McNamara164 (1 review written)

Checked in on line at Orlando for car hire and sat nav.went to desk was given key sat nav and directions to garage.Gave credit card details and was assured by clerk no payments would be taken without my consent.2 weeks later return car sat nav told all ok nothing to pay.Return to Uk to find that this bunch had charged my Credit card $270.00 and sent an emailed invoice for a bogus upgrade of sat nav and fuel tariff,14 days later.I had 3 witnesses with me at the desk,no one asked for an… Read Full Review

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★★☆☆☆

“The driver was great the shuttle not so much”

Written on: 06/04/2019 by Chloenoblee (1 review written)

I got onto the shuttle and hit my head on the tv although there is yellow tape around the tv it wasn’t clear, I ended up with a lump at the top of my head and a bruise which nearly knocked me out. The manager did not seem to care was not sympathetic. And stated ‘well there is tape on it’ shouldn’t be there. The driver said we have had many people hit there head on the tv in the shuttle and to tell management… Read Full Review

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★★★★★

“Super Alamo Edinburgh Waverley”

Written on: 04/04/2019

Overall very friendly explanation about risks and inssurance and how Alamo judges dammages when returning the car. Emoloyee Jan made all the diffference after very bad experiences with GREENMOTION in October 2018 at Edinburgh AirPort. This is how it should be done. Next time we choose Alamo for sure… Read Full Review

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★☆☆☆☆

“The worst ! ”

Written on: 30/01/2019 by LauraSalamoun (1 review written)

Alamo Greece is not one of the worst renting companies, it is THE worst !!!! u're planning ur trip to Athens and u rent a car from Alamo (enterprise rent a car) via expedia u arrive and are asked to be charged 1000 euros as security deposit!!! so u ask if u cancel the expedia rental and rent from Alamo directly paying cash the answer u get is u still have to pay 1000 euros !!! the guy at the terminal in the airport was not helpful at all he had nothing to say but 1000 euros deposit !!! so you… Read Full Review

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★☆☆☆☆

“After returning my car to Heathrow Airport , they...”

Written on: 20/12/2018 by nazeehrai (1 review written)

After returning my car to Heathrow Airport , they deducted 1000 GBP as a deposit for excess , even though I'm insured with CDW , they deducted the full damage repair amount from me (for a small scratch they deducted approx 400GBP!!!!) ... I was supposed to pay excess amount where they charged me the full damage repair amount !!!! Be careful ... I've tried other companies and they're much better than them , Alamo makes money not from car rentals , they make their money from victims like me… Read Full Review

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★★★★★

“LHR location”

Written on: 30/11/2018 by ge.pl (1 review written)

polite, helpful, friendly and professional staff. Vehicle was easy to pick up and return. A pleasure to deal with everyone there… Read Full Review

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★★★★★

“Always excellent service”

Written on: 20/11/2018 by TerryLov (1 review written)

Just returned from Orlando - thats eight times now and each time we have hired through Alamo without ever experiencing anything other than an excellent service. This was the first time we used the the book online/miss the counter service (go straight to Garage and choose you vehicle) and this was so easy to set up and again everything went smoothly. Our vehicle a Nissan Rogue was near new and was fully specced out i.e. leather seats - integrated SatNav etc which was an added bonus… Read Full Review

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★★★★★

“Fast, reliable and affordable. ”

Written on: 07/10/2018 by mangroovie (1 review written)

Made some research on hire companies before the trip and landed on Alamo and are so pleased with that choice! No fuss what so ever, great personnel and nice car as well. Would recommend this to anyone travelling to Split and needs a car. I took the car on the ferry to Brac for a week and it was nice that the pick up and leave back was fast which made more time for holiday. :)… Read Full Review

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★★★★★

“Best Car Hire Experience So Far!”

Written on: 07/10/2018 by BraylonHurley (1 review written)

We chose Alamo’s economy car option from Split Airport. As soon as we landed and walked out the airport the hire desk was on the right. There was no queue which was great and we just had to leave a small deposit and sign some paper work. We were then driven by a lovely friendly man to collect our car, it was a very short drive. We were shown the car so that we could check for any damage before taking it away and it was a lovely brand new Vauxhall Corsa in blue. We were allowed to drive it… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 02/10/2018 by Alieale (1 review written)

(Alamo is actually Enterprise, so I'll just mention Enterprise in this review) Worst car rental experience ever! The day after we picked our car, it broke down in the countryside in Northern Ireland, at around 4.30 pm: critical issues with the transmission system, which was automatic, despite the fact that we had booked a manual car. 2 hours and many calls later, an AA patrol arrives but says he can't do anything so he has to call a recovery vehicle. We ask if he can give us a lift to Belfast… Read Full Review

Alamocares's Response to Alieale's Review

Written on: 13/11/2018

Hi,
We’ve noted your comments and would like the opportunity to look into this for you. Please write to us. Please include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards,
Carol H.

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Alieale's reply to Alamocares's Comment

Written on: 14/11/2018

Hello, are you a real person or just a bot?

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★★★☆☆

“Lovely car. Mazda 6. To drive. Shame the customer...”

Written on: 27/08/2018 by Oxborough1234 (1 review written)

Lovely car. Mazda 6. To drive. Shame the customer service guys seemed to want to rush us to sign everything without explanation or time to read the form to sign. Also shame they didn’t know how to program their own sat nav in the car. However over all we had a good drive Chicago to carlinville return. Shame there were extra hidden costs that were only highlighted at time of picking up car. And then pressured to buy these extra not fully understanding as we thought that everything was… Read Full Review

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★☆☆☆☆

“Avoid, Excess £1200, half tank gas.”

Written on: 25/08/2018 by matthewrobinson888 (1 review written)

Avoid at all costs, the excess is £1200, if you have an accident, your fault or not, your paying instantly £1200. Straight from your credit card....but it will only cost £100 to fix, your still not going to see the rest any time soon. Car was delivered with half tank of gas, when was promised full. If you take it back half full, you will pay 50p e trap per litre....they penalise you, take your hard earned money...upon delivery they just said petrol station was busy....great thanks, now… Read Full Review

Alamocares's Response to matthewrobinson888's Review

Written on: 13/11/2018

Hi,
We’ve noted your comments and would like the opportunity to look into this for you. Please write to us and include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards,
Carol H.

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Was this review helpful? 2 0
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