Alamo Car Hire Reviews - www.alamo.co.uk

★★★★☆
3.8 / 5
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Alamo Car Hire www.alamo.co.uk

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Latest Reviews

★★★★★

“Great Job ”

Written on: 19/12/2019 by Nix47 (1 review written)

Excellent recent experience. The person I dealt with and the front desk team were friendly, efficient and got us on the road quickly. Would highly recommend them . Thanks guys… Read Full Review

Alamocares's Response to Nix47's Review

Written on: 20/12/2019

Thanks for the kudos. We hope we can be of service again in the future. Thanks again. - NE

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★★☆☆☆

“Automated pick up is dreadful”

Written on: 22/10/2019 by carolyn2st (1 review written)

The Alamo car rental pick up at LAX was machine only. I was given the impression that I had opted to pay for a full tank of gas for which I thought I was being charged $39 - I had a receipt to say that this would be taken off my credit card. But no money was taken off until return when they took over $55 despite there being gas left in the tank. This is deceptive and can only be accomplished with a machine operated system when you cant ask questions. The operative who was supposed to be… Read Full Review

Alamocares's Response to carolyn2st's Review

Written on: 19/11/2019

We can assure you that we do not find this type of behavior acceptable, and we would like to address this with you directly. Please message us and include your contact information, the reservation or rental agreement number, the exact rental office location and the full details so we can look into this promptly. Thank you. – Carol H.

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★☆☆☆☆

“Didn't Get Discounts ”

Written on: 12/10/2019

Rented car in Ireland 24/09/19--03/10/19.Didn't get discounts w/ valid codes. Charged for free GPS and for free addt'l surrogate (mgr never heard of it) driver (am now disabled & can't drive but have a D.L. from IN that I had to show since I pd for car. Sister was driver. Pd in adv of trip incl CDW EXP & GPS (not removed from total but receipt shows discount given. Chgd for full tank of gas $79.00-returned with full tank and was told I would get refund of $79.00-didn't get back. Chgd $90.00… Read Full Review

Alamocares's Comment

Written on: 19/11/2019

Guest, If you can provide a few more details, we would be happy to look into this further for you. Message us with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thank you! - Carol H.

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★☆☆☆☆

“Poor quality alternitive”

Written on: 23/09/2019 by Disgruntled8010 (1 review written)

Ordered a ford galaxy (or similar) we got a vw caddy, staff were completely unhelpful, they assured us that the caddy based on a van was the same class as a galaxy, when I tried to explain to the manager how the vehicles were completely different, he would only say "well you can leave the car here you don't have to take it" ? I can only say that this is an appealing attitude to take, I would not use them again and I would not recommend them to anyone. If I wanted to hire a van with seats that's… Read Full Review

Alamocares's Response to Disgruntled8010's Review

Written on: 14/10/2019

We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to us include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards,
Carol H.
Social Monitoring

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★★★☆☆

“Great customer service in person”

Written on: 23/09/2019 by Millsnr325 (1 review written)

Customer service great when we collected car (Enterprise). We were dropping car off at York Railway station. We used the coordinates on the webpage in Google Maps & ended up in the Railway Museum Carpark, so rang customer service & given the postcode as a reference & found the right place. I received an email from Enterprise traffic violations dept & my credit card was charged £35 for the privilege. An absolute rort! The parking fine they forwarded had passed the 14 day discount period where… Read Full Review

Alamocares's Comment

Written on: 14/10/2019

We appreciate it when customers tell us about their experiences. If we can help out, please email us with the details above, your contact information, our office location, and your rental details. Thank you. – Carol H.

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★☆☆☆☆

“Avoid”

Written on: 26/08/2019 by Lpearson (1 review written)

Been using them for 7 years no problem till this year terrible customer service my advice go somewhere else I certainly will be… Read Full Review

Alamocares's Response to Lpearson's Review

Written on: 17/09/2019

We'd like the chance to address this with you directly. Please email us with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.

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★☆☆☆☆

“Babies at risk”

Written on: 15/07/2019 by Boy1234 (1 review written)

My son in law hire a car on the 3/7/19 we picked it up in bologna airport . My daughter had a 7 weeks old baby and 2 year old .before drove off we told the man that it had a flat tyre . He said its low pressure . We wasnt happy and said we want another car . He said go to service station and pump it up . We drove for miles didnt find one . But we was at our villa . So my son in law called this company Alamo and said we cant change it . Change to the spare tyre . We couldn't use the car… Read Full Review

Alamocares's Response to Boy1234's Review

Written on: 17/09/2019

We'd like the chance to address this with you directly. Please email us with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.

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Alamocares's Response to Boy1234's Review

Written on: 15/10/2019

We'd like the chance to address this with you directly. Please email us with your contact information, the reservation or rental agreement number, the exact rental office location and any other details to Care{at}alamo{dot}com so we can research this promptly. Kind regards, SP

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★★★★★

“Quick, friendly, professional ”

Written on: 29/06/2019 by Ukeila (1 review written)

I hired a car from Alamo car rental company on 22/06/2019 based in Birmingham Airport. I can honestly say that I had the best customer service experience I have ever had , when it comes to hiring a vehicle. I was travelling with my son who is 4 years old and as you can imagine, gets bored very quickly. Whilst I was being served by ‘Ramone’ , the staff team was keeping my little one entertained. Ramone then went out the way to show me around the new vehicle. My service was quick, friendly… Read Full Review

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★☆☆☆☆

“After Sales Care”

Written on: 10/06/2019 by Ayers310 (1 review written)

I've recently come back from America.I rented car which I had no problem with.It was after I handed the car back I realised I had left my driving glasses in the car but I had gone on to Miami.I called them to ask if they could forward them on.They said the car had gone out for 3 days but they would fast track them to me.They never arrived and I tried contacting them several times after to no avail. My hotel that I was staying in even tried contacting them and they had exactly the same problem… Read Full Review

Alamocares's Comment

Written on: 27/09/2019

We’ve noted your comments and would like to have the opportunity to look into this for you. Please send the full details to us. Please include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards,
Carol H.
Social Monitoring

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Alamocares's Comment

Written on: 14/10/2019

Please write to us or call. Thank you! - Carol H.

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★★★★★

“Excellent Service”

Written on: 10/06/2019 by RoryJenkins (1 review written)

Excellent service by agent at desk, fast, efficient, very helpful individual, we rented a Ford C4 car which was comfortable to drive and very clean on pick up. No problems dropping off either, quick and efficient. Would highly recommend!… Read Full Review

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★☆☆☆☆

“no car no refund nohelp for the custumer”

Written on: 23/05/2019 by killyan (1 review written)

Hello. I booked this car and when i got to the Alamo office, thei told me that they cant give me the car because my passport is rumanian and my driver licence is from Spain (because I am living in Spain), and they told me that they cant rent it to me though in my passport is saing that i am resident of Spain. They told me that they cant cancel the reservation and that i have to do it in Alamo.com. I called a lot of numbers and nobody can help me to get my refund or to tell me exactly how to… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 10/05/2019 by Gerardmurphy37 (1 review written)

I rented a Ford Expedition in Orlando for 2 weeks. The vehicle was like brand new and served its purpose greatly with 3 young kids and 4 adults and loads of suitcase space. I had a small problem with something and upon return of the vehicle i got speaking to the customer services manager and it got dealt with straight away and because of this i will definitely recommend Alamo to friends and family… Read Full Review

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★☆☆☆☆

“Do not rent with Alamo!”

Written on: 07/05/2019 by ericrulz13 (1 review written)

We Booked a car through Alamo but when picking up the car we realized that our reservation was with LocAuto (a sister company of Alamo). Up until this point all of our emails and confirmations had Alamo in them. If we would have known our booking was going to be with LocAuto, we would have canceled. Why? Because look at LocAuto's yelp reviews. One Star... We were taken in by them saying we cause damage that was already there when we picked the car up. It took several attempt of contacting… Read Full Review

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★☆☆☆☆

“worst car hire experience ever”

Written on: 30/04/2019 by MichaelSheldon (1 review written)

I returned the car to Alamo at Geneva airport late April 2019. The operative pointed out a dirty scuff mark on the car, which was indeed there. I was astonished to be charged CHF1000 for this "damage". I returned to the car ten minutes after returning it, and the dirty scuffmark had already been buffed out, so that it could no longer be seen with the naked eye. I asked for a refund, on the grounds that, given the mark was not visible to the naked eye, any actual damage would not pass a de… Read Full Review

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★★★★★

“Excellent service”

Written on: 28/04/2019 by 51Woods (1 review written)

Straight in straight out lovely customer service I have rented cars in Heathrow for years and this was by far the best service out of all the companies I have tried… Read Full Review

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★★☆☆☆

“Skip the counter”

Written on: 26/04/2019 by Ojssmiler (2 reviews written)

Great service and would recommend skip the counter, HOWEVER, as we were leaving the car park and saying goodbye, the Alamo representative said your good to go, just bring the fuel back empty. I said no we will fill it up (as I know it is cheaper to fill ourselves), he said it’s included in your package. I said no it’s not and he said yes it is. So with a queue behind us and the barrier lifted we drove off. When we reached our destination I looked at the paperwork and it wasn’t included… Read Full Review

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★☆☆☆☆

“Do not rent with them”

Written on: 23/04/2019 by Arcon (1 review written)

I pre-booked a car with Alamo Heathrow. On the pick up day they came with a computer test that I failed and they could not recognise my ID. Let's be clear, I presented them with: 1) passport 2) driving licence 3) possibility to provide them with rent agreement on my name 4) possibility to provide them with NIN number 5) possibility to provide them with paysleep and/or employment agreement I never had any speeding ticket and other driving fine. I have never failed any payment nor I have any… Read Full Review

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★★★★★

“Très bon service et rapport qualité prix ”

Written on: 16/04/2019 by Moulindefaye (1 review written)

Nous avons eu une voiture neuve Skoda Activa break. La consommation est très raisonnable et le prix pour la semaine Très compétitif Les navettes depuis l’aérogare sont très fréquentes et rapides. Le service au départ et à l’arrivee de très bonne qualité… Read Full Review

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★☆☆☆☆

“Why do you treat customers like this?”

Written on: 12/04/2019 by McNamara164 (1 review written)

Checked in on line at Orlando for car hire and sat nav.went to desk was given key sat nav and directions to garage.Gave credit card details and was assured by clerk no payments would be taken without my consent.2 weeks later return car sat nav told all ok nothing to pay.Return to Uk to find that this bunch had charged my Credit card $270.00 and sent an emailed invoice for a bogus upgrade of sat nav and fuel tariff,14 days later.I had 3 witnesses with me at the desk,no one asked for an… Read Full Review

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★★☆☆☆

“The driver was great the shuttle not so much”

Written on: 06/04/2019 by Chloenoblee (1 review written)

I got onto the shuttle and hit my head on the tv although there is yellow tape around the tv it wasn’t clear, I ended up with a lump at the top of my head and a bruise which nearly knocked me out. The manager did not seem to care was not sympathetic. And stated ‘well there is tape on it’ shouldn’t be there. The driver said we have had many people hit there head on the tv in the shuttle and to tell management… Read Full Review

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