Enterprise Car Rental Reviews

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2.0 / 5
24% of users recommend this
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Enterprise Car Rental
Enterprise Car Rental

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★★★★★

“Great experience - impressive customer service”

Written on: 14/11/2017 by mowser (8 reviews written)

We had the use of a car from Enterprise in Tonbridge, Kent recently through our Audi cover, following an accident. The overall experience and service from Enterprise was actually really good. They delivered a car to us at home, explained all of the excesses and paperwork and the lady who did it was very friendly. Throughout they were very accommodating and very pleasant and it was a noticeably good experience. One nice touch was that when the car was picked up at the end of the hire, we… Read Full Review

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★★★★★

“Enterprise Bristol St Georges”

Written on: 14/09/2017 by Will.armstrong8 (1 review written)

I rented a van from the Bristol St George's branch for 1 day to move furniture into my new house. There was a very last minute unexpected issue with the Renault Master van that I had originally booked. The guys at the branch were so helpful in how they dealt with this issue. The person I dealt with called me as soon as he discovered this issue and offered me several alternatives to which I was able to have a slightly different van which suited me just fine. The two guys I dealt with were… Read Full Review

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Enterprisecares's Response to Will.armstrong8's Review

Written on: 20/09/2017

Thank you for the shout out for our Bristol St. George team. We will pass the awesome compliment onto our team there. we look forward to seeing you again soon! - Carol H.

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★★★★★

“Brilliant service ”

Written on: 01/08/2017 by lorna_may (3 reviews written)

We used enterprise a lot in my line of business and have never been any Reason to complain. They have always offered fantastic service and even helped mymbreast feeding friend when her car broke down after returning a vehicle. They went above and beyond to ensure her and baby were fine while the car was picked up and they were rescued. Fantastic service from their birtley office at every use… Read Full Review

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Enterprisecares's Response to lorna_may's Review

Written on: 20/09/2017

Thank you for your awesome review! At Enterprise, customer service is a priority. We look forward to seeing you soon! - Carol H.

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★★★★★

“Fantastic”

Written on: 19/05/2017 by Mel2456 (2 reviews written)

Amazing customer service from all staff and car was wonderful brilliant and very quick service very polite and helpfull in every way… Read Full Review

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★★★★★

“our experience on car hire”

Written on: 29/12/2016 by McCallumvr187 (1 review written)

After having a bump to my car , I got a call from the Derby branch,asking if I would like to hire a car through the insurance company.The young man looking after us couldn't have been more helpful,he even came to pick us up to collect the car,very polite and friendly, would use again… Read Full Review

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★★★★★

“Good review”

Written on: 23/12/2016 by Gutierrezdr27 (1 review written)

Lots of people, just take great service for granted and have lots to say when things have gone wrong but nothing to say when things are great. I hired a car via my insurance company after a accident. Taunton Enterprise could not have been more helpful. Changed the car twice to suit my requirements and allowed me to leave the car at a different center 2 hours away when I collected my new car. Would definitely use again… Read Full Review

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★★★★★

“Gold Standard for staff and cars”

Written on: 15/11/2016 by guelphite (1 review written)

I was very pleased indeed with the prompt, efficient and friendly service I enjoyed while I recently drove a couple of Enterprise vehicles. Unfortunately I had been in an accident and I was directed to your Enterprise location. Everything went so easy with arranging each of the two cars. The key to my positive perception of Enterprise is clearly all the people who successfully represent the brand at a very high level. In particular I was very pleased with the rep who was my primary contact-… Read Full Review

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★★★★★

“helpful”

Written on: 27/08/2016 by 250Beach (1 review written)

First experience of enterprise through an insurance claim. Very helpful. Apologised for my wait in office although was only 5 mins. Car was very small though. Next experience was to hire a van. Probably best to not use the customer call centre. But definitely recommend the staff who work in Ilford, Bury, and Accrington. They were exceptionally helpful and polite. Fabulous price for two day hire… Read Full Review

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★★★★★

“Fantastic!”

Written on: 03/08/2016 by Leah5190 (1 review written)

I booked with Enterprise after being told by a friend they were the best company to use, admittedly they were around £20 more in price but I am willing to pay for eficient service. I arrived at Heathrow on the 6July after a long journey from Australia. The shuttle service was fantastic can't fault it was waiting barely 10 mins. Upon arrival at Enterprise I was having a bit of a travel meltdown and couldn't get my phone to work which I needed to get home. The assistant manager ( I think) kindly… Read Full Review

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★★★★★

“Pleasure to deal with.”

Written on: 17/05/2016

I rented a car from the Rochdale branch,I was collected from work (Thank you),paperwork sorted in minutes,very helpful staff.I could drop off my car at another branch closer to where I live.Overall a real positive experience and great customer service.Thank you… Read Full Review

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★★★★★

“Top notch service from Heathrow branch”

Written on: 07/05/2016 by LLP.online (1 review written)

Excellent service and it was professional from pick up to drop off. Free shuttle service from all terminals from Heathrow airport. Just walk to the Enterprise counter and ask about the shuttle. It will arrive within minutes. Upon arrival, the greetings were personalised as they knew who was coming from the counter staff at the airport. Staff at Heathrow branch (Ro) was very clear and patient with the car inspection. Although prices were steeper than some competitors, the fleet of cars were… Read Full Review

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★★★★★

“Great staff team”

Written on: 27/04/2016 by wvOlson56 (1 review written)

Picked up a rental car from Heathrow Enterprise company. A few problems from the agency that was supposed to be booking the car for us (not an enterprise problem). We had to wait a while and were able to observe the staff. They were very helpful, smiling, speedy and operated a very slick service. They met and greeted individuals always by their names and passed to a colleague personally to finish the booking then they walked them to the car chatting away as they went. At other companies… Read Full Review

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★★★★★

“Great staff team”

Written on: 25/04/2016 by wvOlson56 (1 review written)

Picked up a rental car from Heathrow Enterprise company. A few problems from the agency that was supposed to be booking the car for us (not an enterprise problem). We had to wait a while and were able to observe the staff. They were very helpful, smiling, speedy and operated a very slick service. They met and greeted individuals always by their names and passed to a colleague personally to finish the booking then they walked them to the car chatting away as they went. At other companies… Read Full Review

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★★★★★

“Best Experience Ever”

Written on: 28/03/2016

A fantastic experience from start to finish. The price is a bit higher than some competitors but the peace of mind & customer service are highly worth it. Will definitely rent from Enterprise Heathrow again… Read Full Review

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★★★★★

“Fantastic service”

Written on: 24/03/2016 by Helen49999 (1 review written)

Just wanted to say how brilliant the enterprise staff were when I picked up my rental car at Liverpool airport. I had terrible trouble with my credit card company but the staff could not have been more helpful and patient helping in any way they could till we got it sorted and got on our way in our car… Read Full Review

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★★★★★

“Van Rental - Wrexham”

Written on: 10/02/2016

I rented a van this weekend to move some furniture. I had actually booked this for the previous weekend but circumstances changed at the last minute. Enterprise were great from start to finish. Staff were very helpful, explained everything, adjusted to the change without batting an eyelid and the van was clean and modern. A good experience all round… Read Full Review

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Englishlakedistrict's Comment

Written on: 26/02/2016

Is this yet another bogus 5 star review.... ???

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★★★★★

“Great car great attitude great service”

Written on: 26/01/2016 by 100Alice100 (1 review written)

Almost new car. Two week rental. Good range of cars to choose from. Friendly genuine front desk service. Prepared to pick up from hotel and drop off in Glasgow city centre. If you look after and respect their car they will look after you. No hidden charges. No rip offs. What more could you ask for. Aussie family very happy… Read Full Review

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Englishlakedistrict's Response to 100Alice100's Review

Written on: 26/02/2016

I'm guessing you wotk for a certain van rental business!....one review posted ever...

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★★★★★

“Excellent, friendly service - highly recommend! ”

Written on: 16/01/2016 by Robyn.W. (1 review written)

I had to hire a van from the Croydon branch to move flats. Online the prices were coming up very expensive so I decided to call their customer services. The lady on the other end of the line was personable, friendly and helpful. She explained about the one-way drop fee. She took the time to go through vehicles available (with dimensions) and multiple pricing options to find the best deal meaning I ended up paying a fraction of the online cost for an entire wkend! When picking the van up the… Read Full Review

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★★★★★

“Excellent service”

Written on: 09/01/2016

I had to ask for a rental car unexpectedly on Christmas Eve, paid for by a 3rd party's insurance company. Enterprise staff made every effort to help. Though they didn't have an appropriate car in stock they got one sent from another branch for me to pick up the same day. There were a couple of things I had to ask about & sort out and all the staff seemed very helpful and friendly in any communication I had with them. The car was nearly new & fine to drive & I was able to drop it off at… Read Full Review

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★★★★★

“Fantastic highly recommend ”

Written on: 03/01/2016 by LanaBatchelor478 (1 review written)

First class service from start to finish friendly helpful staff… Read Full Review

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