Enterprise Car Rental Reviews

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2.0 / 5
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Enterprise Car Rental
Enterprise Car Rental

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Latest Reviews

★☆☆☆☆

“Thiefs”

Written on: 18/11/2017 by Marcin1983 (1 review written)

They charged me 200 pounds of my deposit for a little chip on the windscreen. This should be covered in the car insurance policy. They are bunch of thiefs… Read Full Review

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★★★★★

“Great experience - impressive customer service”

Written on: 14/11/2017 by mowser (8 reviews written)

We had the use of a car from Enterprise in Tonbridge, Kent recently through our Audi cover, following an accident. The overall experience and service from Enterprise was actually really good. They delivered a car to us at home, explained all of the excesses and paperwork and the lady who did it was very friendly. Throughout they were very accommodating and very pleasant and it was a noticeably good experience. One nice touch was that when the car was picked up at the end of the hire, we… Read Full Review

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★☆☆☆☆

“Customer Service Not!!”

Written on: 26/10/2017

We book on their web site and it was a very good deal in Toronto Canada. I sent an email asking a few questions CWD but did not get a reply. they give us a mini car when it was agreed that a compact or better car. we argued with them and eventual got what we asked for. then they said we would be liable for the full cost of replacing the car is it was written off. Scaring you as much as possible. No CWD so we had to take out their DW which doubled the price. Customer service Not… Read Full Review

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Enterprisecares's Comment

Written on: 16/11/2017

We would like to speak with you further. Please email us with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.

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★★★☆☆

“Watch out if you hire abroad and have excess insurance...”

Written on: 01/10/2017 by MarleeKehoe (1 review written)

We did not take Enterprise excess cover as we have an annual excess cover insurance from the wonderful Insurance4carhire. Enterprise debited 250 euro from our credit card and then refunded when we returned the car. They do not preauthorise this sum as other hire car firms do. So when we got home we saw on the credit card statement, the debit and credit. However, as it was a foreign transaction the credit card company wacked on a £6 fee for each transaction and also between the debit and… Read Full Review

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★☆☆☆☆

“Dont Use them! ”

Written on: 24/09/2017 by Hibbett (1 review written)

We hired a van as we were moving, so far so good, then on the way to return the van, my husband caught a bollard and scraped the silver on the side of the van, nothing to much to worry about, just repaint over the size of a five pound note, no big dent or anything, it was litually just a scrape of silver. Returned the van and of course they kept all the money and more, four weeks later, surprise surprise they say that we don't owe any more money, because all the money they took from us, over a… Read Full Review

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Enterprisecares's Response to Hibbett's Review

Written on: 16/11/2017

We would like to speak with you further. Please email us with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.

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Hibbett's reply to Enterprisecares's Comment

Written on: 21/11/2017

We have already spoken with a manager who has told us tough! It is appaling how we've been treated and won't be using this company ever again and won't be recommending it ever! It cost us over £1,200 for three days use in the end. No refund, no sorry, nothing. Just said that you use good garages to get the job done, and that they don't over cost things, well we beg to differ, even the staff thought it was WAY overpriced.

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★★☆☆☆

“Rubbish after service”

Written on: 17/09/2017 by 73Reid (1 review written)

I am writing in response to your email re customer satisfaction. I was disappointed in the car that was supplied by your company in that when holidaying in the U.S. or Canada, I always treat myself to a larger American style SUV that is more suited to the roads in those counties and comfortable for long journeys. Usually these cars are listed as Jeep Cherokee or similar, as was the one I requested, now I have never been given the aforementioned Jeep, but have always been happy with the… Read Full Review

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Enterprisecares's Comment

Written on: 20/09/2017

We take customer service seriously and want to address this with you. Please email us with your contact information, rental information and all the details above so we can address this situation. Thank you.- Carol H.

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★★★★★

“Enterprise Bristol St Georges”

Written on: 14/09/2017 by Will.armstrong8 (1 review written)

I rented a van from the Bristol St George's branch for 1 day to move furniture into my new house. There was a very last minute unexpected issue with the Renault Master van that I had originally booked. The guys at the branch were so helpful in how they dealt with this issue. The person I dealt with called me as soon as he discovered this issue and offered me several alternatives to which I was able to have a slightly different van which suited me just fine. The two guys I dealt with were… Read Full Review

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Enterprisecares's Response to Will.armstrong8's Review

Written on: 20/09/2017

Thank you for the shout out for our Bristol St. George team. We will pass the awesome compliment onto our team there. we look forward to seeing you again soon! - Carol H.

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★☆☆☆☆

“Be very very careful,”

Written on: 09/09/2017 by PaulPB (1 review written)

My Sister in law and husband rented a care from Enterprise care rental Russell Street Dublin 1. When they returned the car last Monday, the person at enterprise refused to return the €500 as they claimed the tyres were worn. They were shocked and I got involved. I could not understand why a customer would be charged for tyre ware and tear as that is the point of the rental, one pays for the car and any acceptable/normal wear and tear. They were made to feel they were responsible for wear and… Read Full Review

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Enterprisecares's Response to PaulPB's Review

Written on: 20/09/2017

We take customer service seriously and want to address this with you. Please ask your sister-in-law to email us with her preferred contact information, rental agreement or reservation numbers and all the details above so we can address this situation. Thank you.- Carol H.

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★☆☆☆☆

“do not use”

Written on: 21/08/2017 by magul (1 review written)

Advised in writing and verbally that I would receive a refund that is as far as it goes! From the top downwards they have zero customer focus let's hope they go out of business soon… Read Full Review

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Enterprisecares's Response to magul's Review

Written on: 20/09/2017

We take customer service seriously and want to address this with you. Please email us with your contact information, rental agreement information and all the details above so we can address this situation. Thank you.- Carol H.

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★☆☆☆☆

“Enterprise have stolen money from me”

Written on: 11/08/2017

I feel as if Enterprise Car Rental have stolen money from me. Be warned .. you could be tricked into paying repairs for damage you never caused. I picked up a car in the pouring rain and walked round the car to check for damage. When I returned the car the Enterprise rep found a ‘cut’ in the tyre. To find the cut you had to get down to the wheel and pull the rubber - there was no break or loose rubber. Nobody would see the cut from a visual inspection - doubtful if you would spot it… Read Full Review

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Enterprisecares's Comment

Written on: 20/09/2017

We take customer service seriously and want to address this with you. Please email us with your contact information, rental agreement information and all the details above so we can address this situation. Thank you.- Carol H.

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★☆☆☆☆

“AVOID ENTERPRISE VAN HIRE PORTADOWN. TERRIBLE RIP OFF”

Written on: 09/08/2017 by 161Morrison (1 review written)

AVOID ENTERPRISE CAR AND VAN HIRE. THEY WILL RIP YOU OFF. I am a regular customer of Enterprise car and van hire. I have been hiring cars and vans for years from them and often hire cars when I go over to England. I always recommended them to friends and family, now I will tell every one to AVOID. My very old van was getting lots of work done for the MOT so in the meantime I decided to hire a van. Picked a VW Crafter at Portadown. Noticed it had a cracked light at the back… Read Full Review

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Enterprisecares's Comment

Written on: 20/09/2017

We take customer service seriously and want to address this with you. Please email us with your contact information, rental agreement information and all the details above so we can address this situation. Thank you.- Carol H.

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★★★★★

“Brilliant service ”

Written on: 01/08/2017 by lorna_may (3 reviews written)

We used enterprise a lot in my line of business and have never been any Reason to complain. They have always offered fantastic service and even helped mymbreast feeding friend when her car broke down after returning a vehicle. They went above and beyond to ensure her and baby were fine while the car was picked up and they were rescued. Fantastic service from their birtley office at every use… Read Full Review

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Enterprisecares's Response to lorna_may's Review

Written on: 20/09/2017

Thank you for your awesome review! At Enterprise, customer service is a priority. We look forward to seeing you soon! - Carol H.

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★☆☆☆☆

“I rented a car, they didn't provide the car, but kept...”

Written on: 01/08/2017 by Lillie283 (1 review written)

I rented(and paid in advance) a car with Enterprise through Indigo and the day I went to pick it up they didn't let me get the car because I didn't have a credit card, saying in the advertisement that it was possible to rent it with a debit card. They asked me some questions to prove I had lived in the UK for over a year (which I had) which was the only option to let me have the car, but their security test didn't match my information, so they kept my 250 pounds and the car. They blamed Indigo… Read Full Review

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Enterprisecares's Comment

Written on: 20/09/2017

We take customer service seriously and want to address this with you. Please email us with your contact information, rental reservation information and all the details above so we can address this promptly. Thank you.- Carol H.

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★☆☆☆☆

“Beware of enterprise car rental Edinburgh and call centre ”

Written on: 21/07/2017 by Gmcl32 (1 review written)

Terrible service waste of time staff who sweat at you and johnny the manager in Edinburgh is very rude and in effective so buyer beware of this rip off company who will screw you over always… Read Full Review

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★☆☆☆☆

“Beware of Enterprise rent-a-car!!!”

Written on: 18/07/2017 by Akwong (1 review written)

Make sure that you DO NOT rent any car from ENTERPRISE!!! I just got back from the UK last night. When I rent the car, they did not check the car with us luckily I saw a scratch mark on the rear I told them to make a remark! Then on Sunday when I returned it to the airport, they examined the car too thoroughly and said that there was a small tiny scratch on the tire. I told them that we drove very carefully and there was no accident at all throughout our journey, but the guy said they will… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 20/05/2017 by Adams360 (1 review written)

Do not hire a van from this company. Avoid like the plague, unless you want an unpleasant and very costly experience. Staffed by jobsworths, they fail to explain things properly, and then lump you with a huge bill at the end. Would give them 0 Stars if it was possible… Read Full Review

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Susana0600's Comment

Written on: 27/06/2017

Very true, I had very bad experience with Enterprise, again they fail to explain things properly and I ended up paying for 2 cars when actually I drive 1, they says is the system and couldn't do nothing about it, very unfriendly and a rubbish costumer services

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★★★★★

“Fantastic”

Written on: 19/05/2017 by Mel2456 (2 reviews written)

Amazing customer service from all staff and car was wonderful brilliant and very quick service very polite and helpfull in every way… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 29/04/2017 by Nneveragain (1 review written)

I went to the town lake office to rent a car.they were very rude from beginning to end. They literally shut down the computers and refused to rent me a car because I wasn't told I needed 2 bills until I was already at their office so I went home and got the bills but because one of was my house payment and not a utility bill they told me that it was closing time and the computers were off come back tomorrow. I would not recommend them to anyone… Read Full Review

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★★☆☆☆

“Do not trust them”

Written on: 26/04/2017 by Murraycy335 (1 review written)

Be very careful when you examine the car for any damage at time of collection. Take your time and go over it in the minutest detail and take pictures if necessary. They will want to show you the car when it is wet so many marks can not be seen. However they will blame you for any mark on the body and the tyres and will try to make you pay for it even though it was there before. Point out everything before accepting the car, even the tiniest thing. Do not expect normal decency or fair play!… Read Full Review

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★☆☆☆☆

“Outrageous Treatment of Loyal Customer”

Written on: 23/04/2017

We have been using van hire with enterprise since last year working on a weekly basis and then every 4 weeks redoing the agreement and deposit. We have been contacted this week by them and been told for our loyalty that they will no longer allow us to hire weekly and that we have to pay a minimum of 4 weeks at a time and the deposit to match. Being self employed and not in a position to do this as circumstances change all of the time we have had to take our business elsewhere. Their attitude is… Read Full Review

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