Enterprise Car Rental - enterprise.com

Enterprise Car Rental - enterprise.com
★★☆☆☆
2.0
24.0% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Enterprise Car Rental - enterprise.com - Ask a question now

Media Gallery for Enterprise Car Rental - enterprise.com

Latest Reviews

“Taking money for insurance that I never asked ”

★★☆☆☆

written by Rouslan on 07/06/2024

I had rent a van for one day.. The cost was 70£. When I call to check in they told me that I have to pay 200£ at the arrival for security deposit.. When I had arrived they told me to sign sevel time for couple things.. At there they are give me to sign for extra insurance that I NEVER ASKED. So by my mistake I didn't see it and paid them that extra amount. When I give them back the van I realised that they take that money, so I call them and asked why that's happened... Now they didn't return that extra money.. Just the working like gypsy.. They want to still you money...

Enterprisecares's Response to Rouslan's Review

Written on: 07/06/2024

Hello, we would like to look into this further. Please email us with your contact information, your reservation or rental agreement number and all the details of your experience stated above. Many Thanks. -RA

Reply to this comment

Rouslan's reply to Enterprisecares's Comment

Written on: 12/06/2024

Where I can send the email?

Reply to this comment
Was this review helpful? 0 0

“Shocking left high and dry”

★☆☆☆☆

written by ILIADIS on 18/05/2024

We booked a car from London to travel to bath and received email confirmation of order. Arrived at agreed time it was closed! We spent an hour trying to find an alternative and all that we could get from enterprise was for us to catch public transport to go to Heathrow …. With our luggage!! No care, no offer, no apology!! Shocking service! Never again!

Enterprisecares's Response to ILIADIS's Review

Written on: 20/05/2024

Hello, we would like to look into this further. Please email us with your contact information, your reservation or rental agreement number and all the details of your experience stated above. Many Thanks. -RA

Reply to this comment
Was this review helpful? 0 0

“Courtesy car”

★★★★★

written by NorCommander on 29/03/2024

Rochdale branch the staff were very helpful they went all the way to explain everything about the car we got, what more can I say except keep up the good work

Enterprisecares's Response to NorCommander's Review

Written on: 30/03/2024

Hi, we're happy you found our staff to be so supportive during your experience here at Enterprise Rent A Car. Thank you for taking the time to let us know how we did. We hope you have a great day! Kind Regards, -RA

Reply to this comment
Was this review helpful? 0 0

“Untrue Branch Manager - Bedfont”

★☆☆☆☆

written by MasterReviews on 16/02/2024

I had a courtesy vehicle provided by Fix Auto who arranged a rental with Enterprise location in Bedfont. Enterprise delivered the vehicle to my address, and I parked in in the garage. The next day, I proceeded to take the vehicle to work, and I had some issues with the vehicle and was concerned with its safety. Issue #1: Rear windscreen was wasn't working, I was unable to clean the window at all. Issue #2: Front Window wipers were leaving streaks on the window during heavy rainfall and the visibility was difficult to see properly. Issue #3: When shifting to 3rd gear from 2nd gear or from 4th gear to 3rd gear, the gearbox was "grinding" causing me to have concerns for my safety. I contacted Enterprise Bedfont and explained the issues and was informed that they didn't have availability for another vehicle and to call around other locations. I called Swindon Enterprise - they didn't have availability. I called Heathrow Enterprise - they didn't have availability. I called 2 other locations, and they were also booked out. I finally called Enterprise Slough and they were able to assist. They provided me a replacement vehicle, however due to the car being brand new, it had no petrol at all in the tank. The vehicle I was originally provided by Enterprise had 3/4 of fuel in the tank and I had filled it up as I was planning on using it, so when the car was returned, it was returned with a FULL tank of gas. I proceeded to fill the tank up on the new vehicle completely costing me £80 as I had intended to be driving to work. The Branch Manager from Bedfont called me to talk about the issues and apologized. He stated that he would reimburse me the fuel for the car and to keep my receipts. I returned the vehicle today to the Bedfont branch and spoke with the branch manager and he has refused to reimburse the 1 1/4 tank of fuel that Enterprise has now gotten for free. I ended up arguing with him and asked him to call his manager. I told him I wasn't leaving until I got my money back - which he promised me over the phone. The branch manager also indicated that the 1st vehicle provided had no problems with it - essentially calling me a liar - which infuriated me even more. I proceeded to call Enterprise Customer services to raise a complaint and I was told by the branch manager who was still being argumentative to move the car as it was blocking his business. I told him that I couldn't legally drive the car as I was on the phone with Enterprise making a complaint. The branch manager ended up calling the Police saying I was causing a commotion within the location, and I was blocking his business with HIS car. He even told the police that I had threatened to spill fuel all over the floor which was untrue. Long story short - I was driven home by the Police as a courtesy and I have not gotten my money back from this location. AVOID AT ALL COSTS

Enterprisecares's Response to MasterReviews's Review

Written on: 19/02/2024

Hello, we would like to look into this further. Please email us with your contact information, your reservation or rental agreement number and all the details of your experience stated above. Many Thanks. -RA

Reply to this comment
Was this review helpful? 0 0

“Breakdown, exorbitant admin fee, poor communication”

★☆☆☆☆

written by Meganorec on 02/02/2024

I had a horrible experience with a rental car from Enterprise that was arranged through Aviva, the insurance claims management company of a driver who rear ended me, resulting in my vehicle being a total loss. My trouble started when my own insurance was cancelled, as I had no insurable vehicle. Since I provided my insurance information when I picked up the rental, I called Enterprise to make sure I was still covered for third-party liability. I was told I was not, and then made several calls to Aviva and my own car insurance since Enterprise suggested I should try to get my cancelled insurance extended, which was not possible. I called Enterprise again the next day, and after an employee consulted with someone else in the office, was told that Enterprise would "cover anything", though the communication was confusing and it is still not clear to me what policy I was being insured under and what would happen should I be in an accident that was my fault. My next problem occurred when my rental car broke down. The clutch went on the car, and though I was able to get it home, I had to then wait for the repair company that Enterprise contracted to come look at the vehicle, and eventually tow it. While the repair person was there, both he and I tried to call Enterprise to figure out what to do about getting me a vehicle so that I could get to work the next morning, but no one in the office answered the phone despite the office being open. This went on for about 45 minutes until we gave up. I called Enterprise later in the day and was told I could get a rental car the next morning, which was fine, but did ultimately result in my being late for work the next morning as I had to wait for Enterprise to open for the day. After my rental period was over and I returned the car, I started receiving parking fine notifications form Enterprise, with a hefty administration fee of £35 each (this is not the cost of the parking fee, it is just the administration fee that Enterprise charges for sending the issuing parking enforcement your contact information). These fines are from my workplace, where I have an annual parking pass. I've now received four of these administration fees, and received the first well over a week from the time it was issued. If I had been informed in a timely manner, I could have updated the parking office with my temporary registration plate information and avoided the additional fines. My workplace has waived the fees since I pay monthly for parking, and I have been trying to contact Enterprise to ask for the administration fees to be cancelled, by they have been very slow to communicate and are making it very difficult. They have insisted that I send them a "notice of cancellation" from the issuing authority, which is not my workplace, but a parking management company which does not publish contact information, so I have no way of contacting them. My bank has now identified the charges that Enterprise is making to my account as fraudulent, and I've lost access to my bank account.

Enterprisecares's Response to Meganorec's Review

Written on: 08/02/2024

Thanks for your comments. If there is anything we can do to help, please email with your contact information, reservation or rental agreement numbers and the details above. Many Thanks, -RA

Reply to this comment
Was this review helpful? 0 0

“rude service from staff enterprise B30”

★☆☆☆☆

written by kerryboy on 24/01/2024

rude staff when questioned about dangerous parking of a van on the footpath, endangering wheelchair or pushchair users.

Enterprisecares's Response to kerryboy's Review

Written on: 25/01/2024

Thank you for your review. If you can provide a few more details, we would be happy to look into this further for you. Please email with your contact information and the details of your experience. Thank you. -KB

Reply to this comment
Was this review helpful? 0 0

“Terrible ”

★☆☆☆☆

written by Buchanan344 on 20/12/2023

I had an extremely disappointing experience with Enterprise Car and Van Rental at the Bath Road Slough branch. The staff's attitude was rude, treating customers as if they were doing them a favor. Despite renting vans three times in a week and consistently returning them with more fuel than taken, on the last occasion, they charged me £50 from my deposit for a 3-mile petrol shortage. I had to go back to refuel within half an hour, or face additional charges. It's unacceptable, and I intend to call and inquire, though I anticipate a rude response. I'll also involve my credit card company. The lack of a review link when expressing dissatisfaction is disheartening. It's a shame for a company of their size to treat customers so poorly.

Enterprisecares's Comment

Written on: 21/12/2023

Thank you for your review. If you can provide a few more details, we would be happy to look into this further for you. Please email us with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thank you. -KB

Reply to this comment
Was this review helpful? 0 0

“Service received at Nuremberg Airport on Monday 27.11.23”

★★★★★

written by PeterBriggs on 29/11/2023

Hi, I would like to express our sincere gratitude to one of your female Agents that served us at Nuremberg Airport around midday on Monday 27.11.23. She was polite and extremely helpful and noticed that my wife was in a mobility scooter. The Agent went out of her way to make our experience as easy and pleasant as possible. Thank you very much. This was the second time in a few months that we had used Enterprise, our last visit was in August at Tampa Airport and we would thoroughly recommend Enterprise Car Rentals. Both vehicles we hired were excellent, in very good condition and the staff were a pleasure to deal with.

Enterprisecares's Response to PeterBriggs's Review

Written on: 01/12/2023

Hi, we're happy to hear you had such a positive experience with our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experiences here at Enterprise Rent-A-Car. We look forward to your next visit! Kind Regards, -RA

Reply to this comment
Was this review helpful? 1 0

“Stay clear, they falsify documents to get more money”

★☆☆☆☆

written by Egannp160 on 27/11/2023

Having recently rented a van for the weekend on returning the vehicle the member of staff pointed out areas of damage, 2 chips on the windscreen and an alleged cut in the tyre. Luckily I’d taken pics of chips prior to leaving, and the alleged cut was on the main area of tread and appeared to be from normal use and not a cut. I showed the rep the pics of the windscreen and argued the alleged cut was just through normal use. The rep refunded the £200 deposit and I left. 2 hours later I received a damage report for £2000. This included what I had shown on the pics. The tyre could easily have been there on collection but on inspection was on the part of the tyre on the ground. Without removed all the tyres it would have been impossible to see. What is more concerning is that they had falsely written my signature onto the damage report. This was apparently signed 15 mins after I had purchased a bus ticket to the train station. The signature can clearly be seen to be fake. At the moment the are refusing to engage other than to threaten me with me paying for the alleged damage I was absolutely shocked they had written my signature onto an official document. I would never use this company again, and would warn others of the risks through using them and the tricks they try. I will be reporting them for attempted insurance fraud

Enterprisecares's Comment

Written on: 01/12/2023

Hello, we would like to look into this further but some more information. Please email us with your contact information, your reservation or rental agreement number and all the details of your experience stated above. Many Thanks. -RA

Reply to this comment

Keith1975's Comment

Written on: 07/12/2023

Good Morning,

I have emailed your customer services, DRU and main office. I have to date received no reply or response to what I have said.

Reply to this comment
Was this review helpful? 1 0

“My finance company searched the Internet for hire car...”

★☆☆☆☆

written by Madison360 on 17/08/2023

My finance company searched the Internet for hire car while mine is 8n for repair. He found one for £217 so I booked it. On collection I was told I needed excess insurance of £25 pet day for the 7 days I need it for. My finance company are now looking into this and raising a complaint as they were paying for the hire due to me being a vulnerable customer. Enterprise pushing customers to take out expensive daily excess insurance cover

Enterprisecares's Comment

Written on: 22/08/2023

Hello, we would like to look into this further but need some more information. Please email us with your contact information, your reservation or rental agreement number and all the details of your experience stated above. Many Thanks. -RA

Reply to this comment
Was this review helpful? 0 0

“Dangerous unroadworthy vehicles ”

★☆☆☆☆

written by GeeReehal on 05/08/2023

Dangerous unroadworthy Vehicle I don’t even know where to start with Enterprise Safestore Self Storage Stockport what a shambles of a company and pass the buck attitude of the managers here is terrible. We was given a rental vehicle from this company as our vehicle was in for repair after a accident, so I was given Golf Reg KP69OSK that had been driven within an inch of its life, so all the issues with this vehicle that enterprise said was checked by the valeting company!! And given to us as a roadworthy courtesy car So Not a manger or trained member of enterprise staff to check to see if the vehicle was road worthy noooooo the valeting Guy!! The car had 2 completely bald illegal front tyres they had gone beyond the safe wear indicators, I have all the pictures for all of this, the rear shock absorbers rattled, a strange hissing noise from the rear, the car stank of cigarette smoke to the point your cloths smelt terrible after being in it for a few minutes. Steering column felt all loose The car rattled terribly and just in general sounded terrible, Like a vehicle that has not been maintained or looked after would be and that’s what I was given. I later found out it was a manger’s vehicle which makes it even worse as the last person who had it was driving around in a totally unroadworthy vehicle on 2 completely worn out ILLEGAL tyres and just remember this is a vehicle a enterprise manger had as his car then given on long term rental then given to me so you can imagine it’s been on illegal bald tyres for all this time and your telling me no one one checked the 4 thing that holds you to the road the tyres in all that time and in between rentals….Nope So in all That time no mechanic or someone trained to check the vehicle has safety inspected it as if they had it would never of been given to us as a rental vehicle. I want to know, if I had been stopped in that vehicle that Enterprise had given me as a road worthy safe vehicle who would have been fined and points……that would of been me or my wife for driving a unroadworthy vehicle in the first place and when I pointed this out to the manager she didn’t even acknowledge the issue the reply I got was we upgraded you to a better car but this isn’t the problem I would of been happy with any roadworthy vehicle a Micra or fiesta would of done as long as the vehicle was SAFE and Roadworthy. It’s not like I got upgraded to a Mercedes or BMW or a luxury vehicle for being given a dangerous vehicle it was just a basic bog standard Seat base model not exactly what I would call a upgrade for giving us a dangerous vehicle and the risk of all of this below if we had been stoped A bald tyre is a tyre that has worn down its tread so much that it no longer provides sufficient grip on the road. What is the penalty for having bald tyres? Driving with bald tyres is illegal in the UK and can result in a fine of up to £2,500 per tyre, as well as three penalty points on your driving license per tyre. So Enterprise would you of paid for the fines and points for giving me a dangerous unroadworthy vehicle…no it would of been my fault I’ve asked 2 coppers I have in my own family and he said that vehicle would of been taken off roadside and impounded as it should never of been on the road on that condition. And for all of this and the inconvenience of then having to go and swap the car myself even though the manager fully well knew the car should not be on the road and not road worthy at all did she offer to bring the replacement to me and swap it for a new one considering it’s there fault….NO I had to risk my license again and drive the golf down to swap it for a supposed upgraded vehicle No offer of swapping it so much for there slogan We'll pick you up." Joke Completely unacceptable standard of service from enterprise a dangerous unroadworthy vehicle, Check your own car to see if it is even safe enough to drive on the road as no one at Enterprise checks them apart from the valeting guy who is outsourced to a company you couldn’t make this up really that’s what happens at enterprise told to me by the manager her self. Check to see if your car is Roadworthy and Even Safe to be on the Road, what I was given was a joke and the upgrade was a joke and nothing of substance to put anything right at all NOTHING expected for the remark the Manager made to my wife that we got a upgrade lol It costs an extra £30 a day but it’s not like it was even an upgrade it what could be found on the day!! Very disappointed with a national company used by my insurance who have also been notified as it’s beyond a joke to be given such a Dangerous vehicle as a courtesy car from my insurance company. They have all the pictures and videos of all the faults so they can see just how dangerous the tyres on this car are BEWARE and Double check your rental vehicle to make sure it’s even safe enough to be on the Road!!

Enterprisecares's Response to GeeReehal's Review

Written on: 09/08/2023

Hello, we would like to look into this further. Please email us with your contact information, your reservation or rental agreement number and all the details of your experience stated above. Many Thanks. -RA

Reply to this comment
Was this review helpful? 0 0

“Can't provide the service promised ”

★☆☆☆☆

written by EsmeraldaCleveland58 on 31/05/2023

Can't provide the car which is booked and promised to be provided. Rubbish service

Enterprisecares's Comment

Written on: 01/06/2023

Thank you for your feedback. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no cars immediately available. We would like to address this with you. Please email us at our email id with your contact information, rental information and all the details above so we can address this situation. Many Thanks, -RA

Reply to this comment
Was this review helpful? 0 0

“Professional to a tee ”

★★★★★

written by on 23/05/2023

Hired a van for the weekend. The staff were great, very knowledgeable, friendly, polite. They made me feel welcome, offering me cups of coffee. They kept me well informed about the hire process. I would definitely recommend them to family and friends should they want to hire a vehicle and I will use them again should I need to hire a vehicle again.

Enterprisecares's Comment

Written on: 25/05/2023

Hi, we are very happy to have provided you with such a positive experience. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Reply to this comment
Was this review helpful? 0 0

“They are sham”

★☆☆☆☆

written by PiperMcDermott297 on 10/03/2023

This company is out of trust be my guest, if you want to be deceived by them. I rent a car for 2 days in Nuremberg, Germany airport I clearly told a cashier I will return the car back around 16:00 on Saturday 04/03/23 they rent me the car for €153.48 + €250 deposit, including full insurance and mileage. When I return back to uk I get another receipt from them for €230.21 it’s been 6 days and I still didn’t get my deposit back . when I called them, they told me the price I had wasn’t included the insurance after explanation she come up with another idea the extra charges because I return the car at 15:00 I always rent a car on my holidays this is the first time i used Enterprise, the worst experience ever, please be aware of this company. invoices attached you can check.

Enterprisecares's Comment

Written on: 14/03/2023

We'd like the chance to address this with you directly. Please email us with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. –RA

Reply to this comment

Enterprisecares's Comment

Written on: 14/03/2023

We'd like the chance to address this with you directly. Please email us with your contact information, the reservation or rental agreement number and any other details so we can research this promptly. Thank you. –RA

Reply to this comment
Was this review helpful? 0 0

“Got charged by Enterprise for parking in an Enterprise bay”

★★☆☆☆

written by nnBartlett298 on 17/02/2023

Only adding a second star because we rented a car successfully and the employee who rented us it was friendly and helpful. Unfortunately a few weeks after we hired the car we received a notice from Enterprise saying we have a traffic violation and they are charging us a £35 'admin fee' for passing the news on, but we would also hear directly from the people issuing the fine. The fine is for £0.00, so the only charge is the admin fee. When we looked into the time and place of the incident we were apparently fined for a parking violation while the car was still in the Enterprise bay 9 minutes after we had agreed to hire (based on their own timings they sent us). At that point we hadn't even driven the car yet and had absolutely not parked separately in the same area. We have tried contacting them but they are stonewalling us saying there is nothing they can do, even though if this charge is real it is them that parked the car illegally in the first place. We have not yet been contacted by any other company for a fine.

Enterprisecares's Comment

Written on: 20/02/2023

We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to to our email id mentioned on our website including the exact rental location, your contact telephone number, rental agreement or reservation numbers and any further information regarding your experience with us. Thank you.

Reply to this comment
Was this review helpful? 0 0

“Super Service”

★★★★★

written by vonsboys on 05/02/2023

Hired a van for the day, Plympton folks were great, No problems and given a 5 star Service thank you girls.

Enterprisecares's Response to vonsboys's Review

Written on: 06/02/2023

We really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! -KB

Reply to this comment
Was this review helpful? 0 0

“Enterprise SCAM”

★☆☆☆☆

written by brownmousej on 10/01/2023

BEWARE of the Enterprise Rental! In Moncks Corner, SC I rented a little Nissan Kicks thru my insurance while my car was being repaired in October from an accident. Insurance approved $30 per day for up to 18 days; but it only took 12 days for the repair for a total of $360. I was asked for my debit card to pay the "taxes", which I assumed to be sales tax. WRONG-they charged my account a little over $133 during the 2-week period I had the rental. I picked up a friend of mine after her rental car was dropped the day after I dropped mine off. She had a Nissan Rouge during the same time period for up to 30 days and her insurance paid $30 per day as well. She was not charged any extra money. Then they strung me along for a few weeks saying they would check into it only to give me the same old story about "taxes". Please don't fall this!

Enterprisecares's Response to brownmousej's Review

Written on: 16/01/2023

We'd like the chance to address this with you directly. Please email us with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. –KB

Reply to this comment
Was this review helpful? 0 0

“MisRepresentations galore - Avoid”

★☆☆☆☆

written by Karlie279 on 18/11/2022

The Company excels at misRepresentation and deserves to be avoided. No where on its website does it detail the swinging insurance that I was only advised of on vehicle collection. I went back and studied teh website after returning the vehicle, it was not even hidden and the video that explains why they have an excess never mentions the figures, or how limited the cover is if you don't take tehir over-priced insurance up-sell. If you don't take their over-priced excess cover, from other reviews on trustpilot and here on review center it does seem that you should expect to be billed £££. It was obvious that when I came to check that van back in they were going to be looking for damage, and even the smallest most trivial chip to the paint might cost mega bucks. their £1750 excess policy is per scratch spotted, not per rental, something emphasized by the rep, but never mentioned on the website. Once I realized it was possible to be billed as much as £10k and still be below the "cover excess" I realised that there was no choice but to cancel a job (not an option) or take their excessively expensive excess cover. Okay, take their excess insurance - but at £35/day it is excessive, it added £70 to a rental that was quoted to me at £140 odd. No where on their website does it state that the supposedly fully comp insurance does not exist - its not even mentioned in the video about the excess amount. If you do not take their cover you could be liable for £10_000,'s. The £1750 excess limit is per scratch etc. Suppose you had a small knock, if the car bodywork got scratched, the Tyre was damaged (not necessary burst, just scuffed), the front light broken along with the wing mirror broken, and the windscreen got cracked you could be charged up to £1750 per item - on the above the limit it could be as much as £8 750.

Enterprisecares's Comment

Written on: 16/01/2023

We'd like the chance to address this with you directly. Please email us with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. –KB

Reply to this comment
Was this review helpful? 1 0

“Took money out my account for unreasonable reasons”

★☆☆☆☆

written by on 14/11/2022

Expensive rental. They also charged me 2 x €25 admin fees for 2 parking tickets I received. I payed to the authorities €70 straight away. Then Enterprise emailed me with €50 total admin fees, FOR WHAT! Forwarding me some e-mails. What a joke. Avoid this company. There was also a 30 minute wait to collect my car in an un air conditioned hot little building, even though I had pre booked.

Enterprisecares's Comment

Written on: 16/01/2023

Thank you for your review. If you can provide a few more details, we would be happy to look into this further for you. Please email us with your contact information, your reservation or rental agreement number and the details of your experience stated above. -KB

Reply to this comment
Was this review helpful? 0 0

“Old high milage cars at premium prices”

★★★☆☆

written by Maeve411 on 17/10/2022

I rented a car from Enterprise Paphos airport on 5/10/22. The car had numerous dents and scratches which I photographed + had 114,000Km on clock and was 10 yrs old.. After a couple of days the car developed several faults 1. The tyre pressure alarm came on. 2. the headlight glass was clouded as if it was sand blasted. Worst of all there was shuddering from brake pedal when braking. When I phoned the company expressing my concerns about the safety of the car I was told the car was safe to drive???. Later that day the car was replaced with another with only 100,000km on the clock and fewer dents and scratches and was 8 yrs old. It drove ok for the remainder of the rental period When the car was returned on 12/10/2022, I was informed that there was nothing wrong with the first car and the following reasons given. 1. The tyre pressure warning came on because of the high temperatures experienced in Cyprus( Are they serious!!). 2. The sun 'bleaches' the headlight glass(haha) 3. No explanation was given for the shuddering from brake pedal. The reason for having high milage cars is of course Covid.(Haha). They of course had no opportunity to replace their already old car pre covid. In summary a company to avoid.

Enterprisecares's Comment

Written on: 16/01/2023

We'd like the chance to address this with you directly. Please email us with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. –KB

Reply to this comment

Anon65372's Comment

Written on: 18/01/2023

All the information you require is in the review. No redress is required as I wont be using your company again. I believe I was given an old car because I used my own excess insurance instead of the Enterprise's one.

Reply to this comment
Was this review helpful? 0 0

Our helpful community of likeminded people will be happy to answer any questions that you have.

Before posting your question please check to see that it has not already been asked.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

Asked by Verrine on 2nd August 2015 Report this content
Has anybody had any experience with Enterprise in Exeter, UK? Thank you!

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (2)
Report this content allenhill431 Written on: 03/08/2015
No but based on my experience and the reviews countrywide they are much the same, be very cautious if you decide to use them. Don't buy the extra insurance but check the car throughly before accepting, photograph any scrapes, scratches. Be 100% sure all existing defects are documented before accepting.
Report this content s.ghosh Written on: 03/08/2015
Not hired a car from Exeter branch, but as per my experience, do not rent any damaged car. If you are left with no option but rent, any dent, no matter how small, do take a picture and take it in writing to avoid further confrontation. Have a safe journey.
Asked by colinw57 on 10th July 2015 Report this content
How many people have been charged for damage after returning hire vehicles?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (6)
Report this content j.knowles Written on: 13/07/2015
If you read the reviews you will see it seems to be almost standard practice by enterprise. I fought mine via my credit card company & won but it took 5 months to achieve. I will not be using enterprise ever again. They are a total disgrace.
Report this content Homerjc1 Written on: 13/07/2015
From looking at this site it dors seem to be a lot of people are charged, however they are a very large worldwide company, when i had my problem in the uk with entrrprise i had no help at all from the birmingham airport office, so i phoned the U.S head office and within 24 hrs had the birmingham area manager on the phone with myself and the money returned within 48 hrs. . I have use enterprise uk since this at east midlands airport with no problems. From my experience i have used them in several uk airport locations all with first class service and no problems on return with the exception of birmingham airport where in my opinion the staff were rude un helpfull and just out to make a few pounds and would never use that office again. Hope this helps, and if you feel you were not in the wrong then dont give up
Report this content Nannywonga Written on: 14/07/2015
I can only speak for myself but there seems to be a lot of people in a similar situation to myself on this site. I guess only enterprise know the real figures.
Report this content allenhill431 Written on: 03/08/2015
I was charged 300 pounds for a 3 inch scratch, it took over 5 weeks to finalise the matter and before the balance of the deposit was repaid
Report this content bertanger Written on: 24/12/2015
had knock to door of van ie small bruising charged over£1100 gbp normal garage 2 to £300 gbp at most never again 
Report this content englishlakedistrict Written on: 27/02/2016
Avoid them if at all possible... watch out for huge hidden excesses as standard on their vans. The prices they quote do not include VAT or the extra money you'll need to reduce the excesses.
See All Answers
Asked by sandrai3001 on 27th May 2015 Report this content
How many people have reported these guys to trading standards?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (1)
Report this content j.knowles Written on: 28/05/2015
To be honest that never crossed my mind but as I'm not a UK resident I don't think I could've done anyway. But definitely a good idea if you can as they are a total disgrace
Asked by blaze2015 on 20th May 2015 Report this content
Would Enterprise refund you the deposit you paid at time of rental if they had any doubt you had damaged their van and give you half a day free of charge in a replacement van?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (2)
Report this content j.knowles Written on: 20/05/2015
Without doubt the answer to your question is I very big fat NO. They will take the full excess off your car before you can even turn round. My experience with them was picking up the car at 11 at night so I couldn't inspect the car properly. On returning the car they accused me of damaging it, there was a silver graze on a silver car. How on earth can you see that in the dark. You could hardly see it in bright sunlight when I took it back & it was in a place where I couldn't figure out how you could cause damage, above the bumper & the bumper obviously projects out further than the body panel. I fought it via my credit card company & win but it took 5 months, read all the reviews in here about enterprise. It's very difficult to find positive ones. If you can, cancel your contract & hire with anybody else
Report this content Nannywonga Written on: 20/05/2015
They wouldn't refund ANYTHING, in fact they automatically took money for the damage from my card (as they had retained my details). This in spite of the fact that we had purchased insurance from them so we'd be covered against any damage. They are absolute charlatans, be careful if you choose to use them.
overview