Budget Car Rental Reviews

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Budget Car Rental
★☆☆☆☆
1.3
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7.0% of users recommend this
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1 Question | 3 Answers
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“They literally will take from you, take double...”

★☆☆☆☆

written by syeblues on 17/11/2023

They literally will take from you, take double deposits, not pay them back. Use them at your peril.

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Asked by hoochiep on 17th February 2014 Report this content
Has anyone else fallen foul by the practise of the staff at the Budget Rental counter. I had previously purchased my car hire and the car was pre booked with all costs I required included. When reviewing the agreement I looked for the extra insurances I had requested and they were marked as not accepted what I hadn't noticed was the "non pkg" charges items which totaled 71.33 dollars which is on the left hand side of the agreement. Perhaps this was due to the employee telling me he hadn't added anything "no extra insurance" was his phrase. I wished I had recorded this conversation on my phone. Hindsight and exact science. I have subsequently been told this was for "The Emergency Roadside (RSN) service". I have no idea what this is and was not given any extra information as to what it was. Other than this the car was wonderful as so was the holiday although this does leave a sour taste in ones mouth. Has anyone else suffered as a result?

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Answers (3)
Report this content Wadw Written on: 18/02/2014
I have fallen foul of these creeps unfortunately. They charged me £200 to my credit card saying I had lost a luggage rack when there wasn't one to begin with! No warning only saw when checking credit card statement. Barclaycard would not help me trying to get cash back but I will never use them again for sure!
Report this content SexySimo Written on: 18/02/2014
I will never use Budget again after an incident I had in Italy, which cost me to almost miss my flight. The staff there are hopeless and don't know anything, and as a result I was severely over charged for Petrol costs, causing them to max out my credit card! Never, ever again!
Report this content inicholson Written on: 18/02/2014
I had a similar experience in the US - my car was upgraded (without explanation that the model offered was more expensive than the class I had prepaid) and I was overcharged because my payment of £400 GB was applied as a credit for for $400 US (the exchange rate meant they'd overcharged me around $200, plus the upgrade charges of another $400). I tried emailing Budget and seemed to be getting no where (I responded to every email they sent so they knew I wasn't giving up). At one point they offered me $12 compensation! I also contacted both my credit card providers (the pre-booking was on American Express and what I thought was a small surcharge and deposit when I picked up the car was on a Visa card). Visa were not especially helpful but Amex immediately stopped payment to Budget giving them 28 days to explain themselves. As my rental experience was in the US I also contacted the Better Business Bureau. I believe it was this that made Budget look again at their charges and acknowledge their error - they refunded the difference between my original booking and the total I had paid. If you rented in the US, I highly recommend bbb. I also recommend taking it up with your credit card provider (if you paid by credit card) - especially if you use Amex. If neither of those apply, don't just take no for an answer. I sent them 8 emails before I got a satisfactory response.
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