Hertz Car Rental Reviews

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Hertz Car Rental
★☆☆☆☆
1.4
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9.0% of users recommend this
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  • Customer Service

  • Value For Money

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“Hertz at Heathrow Airport are total shammers. After...”

★☆☆☆☆

written by on 02/02/2024

Hertz at Heathrow Airport are total shammers. After booking and paying for a car several months in advance, we were told upon arrival that the car we booked was not available with a GPS and we would have to spend over $2000 extra Australian dollars to get a car with a GPS. On complaining while on our trip, we were told we ‘could have waited 15 minutes for a car that we ordered to come in with a GPS’. We were not told this at the time of pick up- we were made to feel we had no option to take the bigger car with a GPS. I would never recommend Hertz, Heathrow to anyone and will never use Hertz ever again. Extremely poor customer service and only after your money. Enterprise car hire, who we used on another trip were ten times better than Hertz.

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