I never had a problem with renting a car for Avis. The cars have always be clean and in good condition

Booked a Group F car on the Avis website to pickup at Limassol office. From start to finish it was 5 star service. The vehicle was clean and undamaged. The station manager ran through all the paperwork and then gave a quick run through of the vehicle. I was even allowed to extend the rental for one day at a reasonable additional cost and had the vehicle picked up from my hotel on the last day. Well done Avis Limassol!!

Customer Service Representative Leitizia was very helpful, giving us all the information we needed in English to make informed decisions. We returned the car a week later with no surprises or hassles. Mille grazie.

I picked my car up at Tampa airport. I had zero excess built in with my BA package but this doesn't cover glass, mirrors, tyres or keys so I had emailed in advance & was told I could purchase it at the desk for $6.99 per day which I did. They explained that I could use the built-in sunpass toll reader thing or turn it off & do toll by plate, they both cost $4 per day once you go through your first toll but it tops out at $20 maximum for up to a month of use. The car was a group larger than I booked, it was a Ford Expedition with 32k on the clock. It was clean & in good condition. Unfortunately once it was up to 65mph it started vibrating through the whole car. Not ideal as that's pretty much the cruising speed on the freeway. I rang the Avis breakdown line & as I was now in Orlando they said it was best if I went to Orlando airport to change the car. This was done & I asked if they had a Chevrolet Tahoe which was what I had hoped for in the first place. They said yes no problem & I got a top of the range LTZ model with all the kit, rear DVD player, sat nav, air conditioned seats & much more. It had a nice 5.3 V8 engine & at around $2.20 per gallon it wasn't that expensive to run (16 - 23mpg) I did 2,000 miles in the 2 weeks & it was faultless. Returned the car & they checked it back in & did all the return paperwork on the spot & confirmed that they were happy with the full tank of fuel & that it was in the same condition as when I received it. This next bit is just for info only & I hope it helps others. They didn't ask to see a fuel receipt on return but be aware that at Tampa & Orlando airport there didn't seem to be any petrol stations on the airport & I had to go a couple of miles away to refuel, if I hadn't got sat nav then this could of been a real problem so please plan ahead. I enquired how dirty a car had to be before they charged an extra cleaning fee & she said it would need to be caked in inches of mud & that the inside would have to be inches deep in sand or full of fast food containers & she said it does happen & people do get charged. So do what I did & shake the car mats out when you do your final refueling & throw all the rubbish out of the car into the bin & avoid any additional costs. Overall a great experience & I would definitely use Avis in the US again.

Hired this Jaguar from Avis Prestige Manchester for a week's holiday in North Yorkshire. Excellent car and very pleased alround with the Avis Prestige experience. The car was in mint condition, ready and they took us to the station after the rental.

I booked a large estate (Passat or Imdignia) from Enterprise. When I went to college t it yesterday morning they'd messed up and put me down for a saloon. They were no large estates at the repair or elsewhere. After a few calls I walked to Avis. They provided a C4 Grand Picasso at a special rate. It cost more than a Passat at Enterrprse ax the waiver wasn't cheap, but it was still £50 off their normal price. also impressed that the deposit was simply a full tank of fuel. Far more helpful and professional than Enterrprse (at least in Leeds).

I am really surprised at the poor reviews. Having been ripped off in the past by some of the 'licensed bandits' who call themselves car hire firms, we always use Avis. Their call centre staff are second to none, being helpful, friendly and professional and their cars are always clean and of good quality. The service counters in different countries can vary - Spain and Switzerland very good, US excellent and Greece a bit below average with cars smelling of cigarette smoke (no different from any other car hire firm we have used there), but overall we find they are far superior to any of the others (with the possible exception of Hertz, who are also good but whose prices are generally higher). At no time have we felt pressured to take out any expensive 'extras' or had any problem collecting or returning cars. We rent aprroximately 6 to 7 times a year and we have a great deal of trust in the company.

We had great service when we collected our rental vehicle - even letting us try out a few different intermediate SUVs to see which one was easier for me to get into. I'm a wheelchair user so have problems when car seats are too high. On our return I needed to get to the international terminal via accessible shuttle bus and this can mean a very long wait. The operations manager immediately offered to drive us instead. At the international terminal he parked up and my partner was able to get me into the checkin desk and on my way. He then drove my partner to the domestic terminal. Anyone who knows the layout at Atlanta Airport will understand how big a deal this was. Thank you very much Avis car rental.

I've now rented from Avis in Basingstoke about a dozen times, and can't speak highly enough of the service I've always had. I first chose them because their pricing was reasonable and they were just round the corner from work. They moved locations a couple of years ago, but I've stayed with them because their service has always been so good. I book by phone and they're happy to add a request for a specific car, but are always honest about the fact they can't guarantee a make or model. They used to very kindly upgrade me a size or so, but when I explained I would be driving down tiny country roads they were great about making sure I got the smaller car I asked for. The staff are friendly and very helpful - once even dropping the car off for me at work earlier this year (at no extra charge) when I called to explain I was running late due to problems at work. The cars are always clean and in good condition, and usually even have the car manual in the glove-box - which my work colleagues (who have to do work rentals through a different firm) tell me is often not the case. The last three times I've had a very nice (and very nippy) Citroen DS3....I think my Mum now has car envy!

Good, curteous, quick service. We have arrived (a family of 3) at Newark Liberty Airport Avis, on a morning early September 2014. We were returning a Ford SUV, full of luggage. We were running short of time for our flight. We were taken care of by two Avis gentlemen: Mr. J. A. and his boss, H. D. They provided good, quick and efficient service, and helped us with our luggage. We were quickly on our way to the check-in counters. Highly satisfactory.

I've rented a car for 6 days from Venice and drop It off at Lodi, and I was very happy with The car.Before I've rented the car I was so scared because of this bad reviews and also I was thinking not to book with them.They gave me a better car without any extra charges, they were very friendly and I was very pleased with the car.The tank wasn't full, had about 4-5 l minus but they didn't charge extra.I don't know were from so many bad reviews ?If you Take care of The car then they'll be right with you , I 'm so glad I've choose this company and I'm happy to recommend It :)

We hired a car from Glasgow airport to drive to Bristol Airport over a 6 day period. Having read all the online reviews I was very worried, but it was painless. The staff in Glasgow were polite, answered all my questions, I didn't need a credit card and the only deposit paid was for fuel which was refunded. The car was upgraded at no extra cost, additional insurance was offered but not forced, and I declined this as I had already purchased it. It added to our wonderful holiday!

We have ordered the car via internet reservation system (Skoda Fabia). But upon arrival the car model ordered has been replaced by Citroen Berlingo. Basically a nice car with lots of room for luggage, but with pedals too tiny for my shoe size. Therefore, after a few miles i asked for a change of car. The agent (after having listened carefully to my argument) readily offered a VW Polo and replaced the rental agreement within minutes. We were absolutely happy with the VW Polo. Needless to say that both cars were in perfect conditions and spotless clean. Perhaps AVIS is not the cheapest deal for rental cars on Lanzarote Island, but worth every Euro, because you will have peace of mind during your exploring the island. We rent our cars from AVIS since many years and never had any problems whatsoever. Yes, I would recommend AVIS strongly.

I've rented the car for a weekend (Friday-Monday). the car was a BMW 1, 1.6d. The car came in good condition and after my inspection all the additional small scratches were noted down by the sales person. Entire procedure took less than 10 min. Taking back the car was also easy. The sales person inspected the car and had no remarks. He has showed me the final bill, which was exactly the same as when I ordered the car. No additional charges were made. I've checked my credit card recently and the correct amount has been billed. All in all I would recomend the Avis in Copenhagen City Centre for rentals.