I have used Slaters in Glasgow since the mid-1970s, now live in Hull and use the shop here. I renew my kilt at Houstons of Paisley, however, took the plunge to have the kilt order via the Hull Slaters shop. Price was not the driver as they both offer similar prices, it was simply location. I placed an order just shy of £600 and paid 50% upfront, the remainder due upon collection, was asked to attend the shop less than a week later to try on the jacket and waistcoat, these are off the peg not tailored! I attend the store, try on told the assistant the waistcoat is too tight, and that I will collect all when I pick up the kilt, she asked for payment noting that they had not charged for the leg flashings and that this was an additional £20, I stated this is OK I will pay when you have the order completed. She appeared to not be happy with this, I left the £20 and stated I would pay the rest on return when the full kilt and jackets were ready. I returned on the 21st March to collect the items, the waistcoat is the same tight unit, the kilt is not to the same quality of supplied by other tailors. I am then asked to pay the additional £20 yet again. The biggest insult to intelligence was a call on the 22nd of March the Sunday from the sales assistant telling me they had changed the back on the waistcoat (off the peg item) to make it 2" larger (a normal step on clothing changes) and that the alteration was now complete. Having spent years purchasing goods from Slaters I would ask that you think hard before making any purchase as customer service has been replaced by money-grabbing, target setting, my biggest mistake was allowing my loyalty to Houstons to be replaced by local access. WILL NOT USE in the future

i received my overcoat thank you fits perfect very pleased i will use you again without a doubt also it arived spot on time thanks again

Visited the newcastle shop today...very few choices for mens suits in 46-48 long.only one i liked and was too small and in general staff didnt seem very keen in trying to source one.complete waste of time and above all very very disappointing and not what i expected at all.

Popped into the Leeds store to buy a white tuxedo trousers and shirt, was in my work gear as been very busy and me leaving things till the last minute as usual, Building boots and work gear did not stop the great service. I would also like to add they did not have a pair of 32 waist 32 leg trousers but said they would get some in by next week for me, but as said we sail on our cruise Tuesday, so they took some of another suit and let me have them, I got them home and they were a bit tight so I went back on the Sunday to change them for a 34 waist but the assistant measured me when I had the trousers on and said they only needed another inch making them a 33 and took them away had them altered, ten minutes later I was on my way with my gear Happy and will definitely shop there again thank you .

Have purchased a suits from the slater store in birmingham last week. As the trousers was quite baggy and the length was far too long so they said they can get the length sorted and make the trousers to slim fit style for me. I was very happy until I collected the outfit. I have to say that they have completely ruined the trousers! After collecting the outfit I put them on straight away in the store and i was totally in shock that one leg of the trousers was shorted than the other one. The worse part was they haven't tailored the trousers to slim fit at all although the guy in the reception kept saying that's the slim fit you want. All in all they have not delivered the services they have promised to their customers and they blame their customer if they are not happy with the tailored suits. Please keep yourself away from that shop!

Received my suit within a few days after ordering it on line, tried it on and it fitted me perfectly, very surprised. Looking forward to wearing it at the weddings I have been invited too. The one thing I would have liked to have known was the material it was made from which I could not find on the internet. But as it is I am very happy.

We recently hired some suits from Slaters and the whole experience left a lot to be desired. We were seen by a short guy with dark hair for our first fitting who was completely void of any sense of humour. The second time we waited an hour for our best man to be measured up for his suit, I get that it was Saturday and it's going to be busier but the solution to that is having more than one member of staff! We weren't even acknowledged by staff or offered any apology for the wait. Had we not already paid for the grooms suit, I would have walked out. Fast forward to the wedding - they forgot the shoes but sorted that out in plenty of time however the suits were just scruffy! The grooms waistcoat had pulled threads all over it and a button fell off during the reception!! Considering we paid just over £100 per suit I expected a lot better, friendlier service.

Has soon as we arrived we were greeted with offers of support in finding what we was looking for. Staff where very efficient and not what I thought(,I thought they was going to try and sell sell) I was wrong they asked us what we wanted my son was sized up and suit got. Suit sent off for taking up by them(brilliant). Shirts laid out to match suit and lady helped my son pick his tie. Overall we spent 123 pounds on 3 piece suit, shirt, tie and a wallet, which will see him through a wedding, prom and up coming interviews bargain. Just a note they also do a 75 pound deal which is brilliant.

I have recently bought a suit from Slaters Norwich for a wedding. I really can't say enough about the product or the service. It was tailored, fantastic quality and the staff went out of their way to ensure I was always kept updated. One of the staff members even helped me pick out a matching tie to go with the suit. The staff genuinely want to ensure the product is perfect for you, they are not just about making the sale and moving on to the next customer. Do yourself a favour and pick Slaters as your suit tailors.

The suit was delivered on time and as described - but too small. So I ordered the next size up and returned the small one. The next suit was despatched quickly and the refund also given quickly. The suit was very good quality for £50 and looked very good on my son for his prom. I would recommend Slaters and the slim fit black suit.

So impressed with the service we received from Slaters in Cardiff. We went in for trousers and shirts for our wedding abroad, the store manager was friendly and professional. We were shown many options, with absolutely no pressure to buy. With one look at the bridal party he knew exactly what would suit and fit them perfectly. Prices where so impressive we ended up ordering full suits for all. Slaters tailored the suits as part of their service, this was completed very quickly and communication was excellent. One of our party lives in Australia and so slaters made a suit up to measurements given and organised posting it over. I never write reviews but really felt compelled after our visit. We will ONLY buy formal wear from here from now on. If you can ask for Craig Moody, the store manager. FANTASTIC!