DHL Reviews

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DHL
★☆☆☆☆
1.3
11.0% of users recommend this
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  • Value For Money

Summary

Review your DHL Delivery Service or find whether this is the best courier service for you. With the increasing number of postal services available determining which comes out Tops can be no less than difficult. Whether it is delivery time or simply the cost, make comparisons from the reviews below and be informed to put your stamp on the best.
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“Well done to DHL”

★★★★☆

written by Peace_1a on 09/05/2017

Well done to DHL; ordered through IPostParcel on the 4th may. Picked up on the 5th & delivered on the 9th to Nigeria. No issues or long delays. Package intact & nothing missing

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“Better than promised! Really a review about a lady at DHL.”

★★★★☆

written by amaranth on 10/05/2013

Had a toilet delivered from the UK to the US. My friend was scared to tell me how much it cost, but as we had committed to the project we bore the cost - but I know it was over 300 GBP ($500). So far, so not so good. Then of course, after taking the day off to wait for it I am told that not all of the couriers carry cell phones (!!), and as I live in an apartment block with no door bell, there is no way of knowing that the loo had arrived. After this exact experience happened with FEDEX where they left me boiling, (they misinformed me about their procedures, arguments abounded and Fedex will never hear the ca-ching of my cash again), I had resigned myself to an other wasted day waiting at home. However, this time I left a side door to the apartment block cracked open, and pretty convoluted instructions to DHL stuck on the front door, how to contact me, convinced it would all end in failure. But nO! A lovely delivery lady, not only had "Cell-phone" technology - she called, and said she had followed the instructions to the side of the building with the massive parcel but couldn't get it up the stairs. I ran down to meet her, and she actually helped me get the big heavy bulky toilet UP-THE-STAIRS. She could have seen my signs, left the lame "sorry we missed you" note on the door, and walked off, but instead she used "common sense" and stuff like that! So, thank you, and thank you DHL for getting my toilet to me on time, and not smashed up, even if it did cost me - it was worth it!

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“I used DHL Express mail service in Beirut,Lebanon for...”

★★★★☆

written by on 06/05/2012

I used DHL Express mail service in Beirut,Lebanon for couple of times, Both am satisfied with.Customer service where so helpful in providing me with information i asked and they had great service. 1st Express mail reached its destination without any trouble after couple of days.The 2nd mail there was 4 days delay due to inability to contact with mail receiving side, but once they managed that, they picked the mail in the same day and processed it then it reached me after couple of days. My overall experience with DHL is that they have a very good service but at same time an expensive one. I paid for 0.05 grams documents mail 60$ each time i used DHL. Surely,It would costed me much less using regular mail but on expense of speed.

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“Don't believe everything you read about DHL ”

★★★★☆

written by on 19/03/2012

Had a few packages shipped from various cities in america to the u.k. All packages were tracked for the entire journey with prompt updates the only hitch was that they were shipped to the wrong warehouse in the u.k which was quickly resolved and items were delivered well within the stated time frame i was compleaty happy with the service

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“No problems”

★★★★☆

written by Richand on 13/11/2011

In 4 years I have used DHL twice (I know, not much at all) and both times it was fragile goods - an electric guitar and a small amp the first time and on the second time it was a 7kg amp and a couple musical accessories that increased the package up to 13kg. Both times I ordered from Thomann music store and I had access to the status and location of my order. It arrived on schedule both times and the packages were in good condition - along with the fragile goods inside. The only quarrel I have was in the first time, because as soon as DHL delivers the goods to my country, they pass the package to our national postal services and the guy that delivered it to my door was a complete ass who pretended not to hear me over the door bell (even though I was practically screaming) and forced me to quickly rush down the stairs (I live in an apartment, on the second floor) before he took off, having already written the "not home" piece of paper. When I showed up in front of him he was not pleased at all and was quite rude. But then again he did NOT work for DHL, so there's not much point in this rant, apart from venting. All in all, here's the scoop: - The packages arrived on time on both occasions; - Tracking code for peace of mind; - Fragile goods delivered safe and sound; I guess I might have been lucky, since there's a lot of people who have had awful experiences with them. Thankfully it's not my case! =)

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“DHL Experess Service From India to UK was Awesome”

★★★★☆

written by vkarjun009 on 07/11/2011

Hi I wanted an urgent document to be delivered from india bangalore to UK in lytham near preston, i got it shipped on saturday afternoon and i had it in my hand in UK on monday 11 am , though i had to followup the guys were good and every penny i paid though very expensive was worth it great supplychain practice Guys Keep it up Cheers Maruthi

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“HI DHL ARE A GREAT COURIER TEAM I ENJOY USING THEM AND...”

★★★★☆

written by on 14/03/2011

HI DHL ARE A GREAT COURIER TEAM I ENJOY USING THEM AND SERVICE IS GENERALLY RELIABLE THE ONLY SLIGHT FLAW IS COLLECTION AND DELIVERY TIME FRAME FROM 8.30AM TO 5.30PM SHOULD BE NARROWED DOWN TO A FEW HOURS A LEAST,AS SOMETIMES HAVE TO WAIT IN MOST OF THE DAY.CHEERS SHAUN.

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“Last Tuesday I shipped a parcel to the United States...”

★★★★☆

written by on 21/12/2010

Last Tuesday I shipped a parcel to the United States by DHL using their express service. Not expecting it to arrive before Christmas, after hearing the stories about the backlogs and delays, I was pretty surprised and impressed to see it getting delivered to the recipient on the Friday afternoon (this including the time it needed to go through customs clearing), so I would delfinitely use them again for USA deliveries.
Shame the same can't be said for Southern Ireland, who sat on the parcel for a good 10 days before I had to ring them and give them directions to the address using Google Maps!! Good job the recipient was so patient.

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“I have had good experiences with dhl...if you think...”

★★★★☆

written by on 25/09/2010

I have had good experiences with dhl...if you think dhl are bad they are wonderful compared to hdnl!!! DHL tracking numbers actually corrospond with your item and you can email them with day to re-deliver and instructions.
My Mango parcel from Spain came with good service

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“I find them quite helpful. If I'm out when they call,...”

★★★★☆

written by on 02/07/2010

I find them quite helpful. If I'm out when they call, it's easy to go to the depot the following day and pick it up. They are also relatively easy to contact. Other companies it's impossible to find any information about local depots.

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“These guys aren't that bad, they were delayed on a...”

★★★★☆

written by on 20/05/2010

These guys aren't that bad, they were delayed on a delivery by one day when delivering my package, but we phoned the mobile number on the card (as no-one was in to collect the package), and the person who answered said he was still in his van delivering, but he said that when he was done the delivery he was on, he would come and deliver it again (bearing in mind this was in the same day). The person on the phone was really friendly and understanding. :D
Overall I am quite impressed and didn't really have any problems. :)

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“SUPRISED THEIR RATING IS SO LOW, ONLY HAD A COUPLE OF...”

★★★★☆

written by on 18/05/2010

SUPRISED THEIR RATING IS SO LOW, ONLY HAD A COUPLE OF PROBLEMS WITH THEM IN 2 YEARS.
CAN`T REALLY FAULT THEM TO BE HONEST, BUT THEY ARE QUITE EXPENSIVE 2 THE EU

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“Ordered a phone from Carphone Warehouse using DHL's...”

★★★★☆

written by on 26/11/2009

Ordered a phone from Carphone Warehouse using DHL's next day delivery, i would describe the delivery service as slow but still arrived within the given time slot, i didn't like it that my item was out for delivery from 8:52am (depot is 5 min drive from my house) but didn't receive it until 6:20pm, although they did apologize for it being late, before my purchase i would like to know roughly when my item would be delivered so that i wouldn't have to wait in all day for it, the reason i give this review 4/5 stars was due to the item being delivered at 6:20pm

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“The reasonfor this is because i don'tlike the place...”

★★★★☆

written by on 09/10/2009

The reasonfor this is because i don'tlike the place that much and the value of the monet is pretty good but i would not work there because it is stricy

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“DHL came up the cheapest on www.freightsearch.com, did...”

★★★★★

written by motchy87 on 23/04/2009

DHL came up the cheapest on www.freightsearch.com, did it all online on the Tuesday evening. Printed off label and put it onto parcel. DHL collected the next day and delivered it the following morning, over 300 miles away. Could not ask for more.

For under 15 pounds, delivered a 10kg (heavy) box, with next day delivery and 250 pounds insurance. A lot cheaper and less hassel than Royal Mail.

Highly recommended

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“Booked DHL for a collection and next day delivery from...”

★★★★☆

written by Adzha on 03/01/2008

Booked DHL for a collection and next day delivery from MH Direct (cost £6.99)

Collection on set date with friendly and polite driver.

Delivery to buyer all went smoothly, great tracking.

Really happy with their service.

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