returned an item they have had it back but due to error they returned it to courier. no they want us to return the item that they had and we no longer do. refusing to credit account despite many phone calls and emails. not quite sure how they expect us to return an item that we can show was picked up by their courier and they have admitted was returned to their warehouse. Well have raised issue with ombudsman, so now just trying to get a deadlock letter from studio. failing that I will see them in court when they issue a request for a CCJ. please do not use this company and tell your friends the same. Here is a funny thing, if you read the reviews on Trust pilot re poor customer service they apologise and give you a number to call guess what the Number is for Their Customer Service team !!!

If I could give it a zero I would! Do not buy anything from this company! Worst company I have every dealt with! We ordered a Lancaster 4 piece bedroom unit, it arrived at the wrong time! We were given a delivery slot 3 times for 5-7pm to be then contacted by the driver at 1:30pm while we were at work to say they were 20 minutes away! They drivers were brilliant (different company not studio) and stayed until 3:30 when someone could get there. They then informed my parents who had got to ours that they don’t work past 5 on so to get a 5-7 delivery slot was totally wrong! We then put up the wardrobe, which had a chip on the corner but it was at the back on the inside so thought it’s fine, drawers went up fine but then it came to the bedside tables and they were both scratched and had the corners of the tops crumbled in so look a mess and couldn’t be put up! I emailed studio immediately and they emailed straight back asking for photos, I thought brilliant, they then emailed back and said they could offer me 10% back to keep them or collect the whole 4 piece item for a refund. I said I just want 2 bedside table replacements or just the damaged parts replaced. I got told that wasn’t an option it was the whole thing collected or 10% discount. I said that wasn’t acceptable, I was then told that the instructions tell you to check every item before you put it up. I informed them that instructions would have been great there were none in the box and I had to download them off b and qs website to be able to put them back together! They then offered me 15% off, I said that still wasn’t acceptable. So they said they would collect the item. I said can you not just replace the item, I got told no. They said they would put me through to their complaints team, who are brilliant at reading from a script and are not based in the uk! I asked multiple times to be put through to a manager as they were incapable of telling me why a replacement could not be given. I even told them to bring a replacement and they could collect the damaged bedside tables and we would leave the boxed wardrobe and chest of drawers in exchange, they told me they couldn’t do that but wouldn’t explain why. They then offered me 20% back to keep them which I told them was not enough as it wouldn’t be able to purchase 2 replacement bedside tables that match with that amount of money. After a 45 minute conversation of them refusing to put me through to a manager and then repeated the same lines from their script I told them to refund me but keep my complaint open. Today they have rang me again, telling me they were closing my complaint as I am not accepting their resolution! Which is 20% back or the whole units collected ( they also told me if I had it collected we would need to take down the wardrobe beforehand because it’s too big for them to collect) they refused to offer any compensation for the inconvenience of this either. I asked again to be put through to a manager which the lady on the phone then declared to me she was the manager of my complaint: I said I want to speak to her manager not the manager of my complaint someone who can actually resolve my problem. She put me on hold for 5 minutes to return and reread her script to me. They have also told me it takes 72 hours for the money to return to my account. She told me she we closing the complaint because I was not accepting the resolution! We would never have bought this item if we’d have known that if it came to us damaged then we are left with an imperfect item, or no item at all! I still have no idea why a replacement cannot be sent as it is still available on the website! Do not ever buy from this company! They have managed to ruin my little boys first big boy room and put a pregnant lady under a lot of undue stress!

Used a couple of times untill and Item I had bought broke on the 3rd use studio will make any excuse not to refine a d complaint team are rude I would not recommend the delivery time was good but the product was of very poor quality

Review of Studio Placed order, realised wrong address selected, contacted Studio to update address immediately said they could not do anything for 72 hours ! In this the 21st century! So decided to cancel order, refused to do this also. Contacted studio numerous times over the next 3 days by phone & emails, automated emails received back refusing to help, also no help by phone, their customer service is diabolical, the lady even started shouting at me & saying it was my fault for using that address ! Have now payed for the goods in full before they have even arrived at the wrong address that I no longer live at anymore & closed my account down, as the parcel that is delivered will have all my account details enclosed and could be used fraudulently, and I have found this stressful enough to deal with. My conclusion to all reading this is use a more reputable company to shop with, there are plenty out there that I do use with fantastic customer service, never had problems like this, just over trying to change the address. Well done Studio no stars. Oh also advices by customer service to return the parcel on receipt, I DO NOT LIVE THEIR ANYMORE, how am I supposed to return it? They will reply to this comment with an automated email as in so many other comments made here, and they cannot find the account number provided? So have recieved automated email as predicted asking for more of my details even though provided when writing this review & my phone number is also on my studio account ? No I will not contact you by phone, you are rude and unhelpful, and email is a joke as proven with this review. Studio did contact me, problem still not resolved and still no structured answers to the problem. Studio account closed, please if you are thinking of ordering from studio please don’t, I am doing this to warn others so that they do not make the same mistake and loose money that they can ill afford in todays present financial difficulties

Got sent the wrong items was suppose to receive a 3kg item ended up receiving a 34kg item and I went to lift it thinking it was my light item ended up hurting my back badly I'm 62 years old with alot of health problems and was left in pain for weeks and they said its not there problem even know they sent the wrong item and labelled it with my item information I'm suppose to have xray vision and see though a box they have no respect or duty of care for there customers they only care about money

you can have a recliner chair delivered for £4.99 . a ps5 console or xbox console come under large items that cost £20 for delivery . come on studio people are getting wise to you .

I try to help people who want to do shopping online from studio.....I DON'T RECOMMEND TO NO-ONE TO BUY FROM "STUDIO UK"....if you will be happy to pay something for nothing, you can buy from STUDIO UK, if not....I suggest you to be very careful. For me was happening for second time, first time I used their credit, they charged me for interest even if I didn't jump out of the date which was set up, the second time I didn't use their credit, because my previous experience with them, I paid all my shopping with my debit card, and GUESS WHAT....they still charge me, every month I receive text from them that tge limit of my payment is on 5th of the month. I suggest you to check very well for what they charge you....they take your money for nothing. In my case I had to pay for nothing. I done a complaint to them but I still receive texts regarding my payment....I don't want to hear about them never in my life! My suggestion for you is to give up by buying from them and be careful!

First if I could give them minus starts I would, I order some baby clothes quality is rubbish and you will just waist your money if you do, postage wasn't free and took a week One of the item was delayed and they had no clue when will be delivered they emailed me and I called them to cancel it and was confirmed 2 days latter it was delivered I called to know why they replied saying cancellation not guaranteed And they want me to go through a cancellation procedure Just waist of time and rude staff they won't let you speak

Placed and paid for an order on 7th July, email received on 10th to say on its was on it's to allow 3-7days. Emailed them as not arrived by 19th, I stated it was for a gift and if it wasnt going to arrive by 20th to cancel and refund my money. Got an email today (21st) saying to allow another 7 days!!!! Tried to resolve via contact centre today, they say it was despatched yesterday after I'd requested to cancel and refund!! They now expect me to wait for the delivery, arrange a collection and they'll eventually refund my money!! Wish I had read other reviews about poor service and long delivery times before ordering. 1st and certainly the last time I'll order from them, they've had my money 14 days and counting, no goods and had to rush out and purchase my gift elsewhere!

Zero stars. Utterly useless company. I order perfume and was sent an item but not as the item as advertised, therefore wrong item received. Then the inconvenience started. Ridiculous amount of calls and emails to get my refund. Waiting for refund for well over a month. Apparently they've now processed my refund and what a surprise it's for the wrong amount!! Utterly stupid people answering emails and calls. Left hand simply does not know what right hand is doing. NO management to speak to. Call center will just abandon you during the call when they've given up trying to help you. They cannot resolve anything and if they say they have then take it with a pinch of salt as chances are they are lying to you just to get you off the phone! Shocking company that should be shut down especially reading other reviews here and on Trust Pilot. I wish I'd read reviews first before getting involved with this horrendous company.

Had an account with them for a while but when the firm my husband worked for went bust I failed to pay one payment, I rang to explain that we were struggling, the lady was very stern and acted as if it was her money, made me write out all our in and out-goings and when they saw I had £100 a month left said that I could use that to pay off my studio bill, no mention of how I could go shopping for food or owt, not even mentioned. They also charged me £12 for missing the payment which really doesn’t help.

Still awaiting credit to be put back on my account after a month they received item back on 3rd of Feb now 4th march customer service is useless it will take 7-10 days to credit your account absolutely amazing that's all they have been saying for a month now

Absolutely disgusting service. I was due a delivery of a dinner set on the 5th of January 2022. 1 of these was a hummingbird dinner set which was due To be delivered on 5/1/22. This did not happen, upon tracking Hermes shows the item will be delivered the next working day. It's been 40 days and despite promises from Studio to investigate Nothing has been done. I have been constantly fobbed off by their customer service team.Emails sent from them are generic and do not help. They said they would need 30 days to investigate, 40 days later no resolution and an email they sent me now states they can take 58 MORE days to resolve. Wouldn't recommend to anyone.

Anyone wondering weather they should shop with studio, please don’t!!! I shopped in the past but never had to return or had a problem. However the moment you do, you will regret shopping with them altogether. They will take your money cause all sorts of breaches. They don’t care about your mental health. They are a company that should be put to court for how they do business. They really don’t care. I really don’t trust this company and anyone that mentions them I will tell them how studio really is. Soo please don’t waste your hard working money on a company that will take it, send you a faulty product and refuse to give your money back. And anyone who’s gone through what I have. Studio will one day hold accountable for the distress they cause others. Just keep the word out there.

Diabolical service, condition of item terrible Quick to take the money, had my item delivered on the 12th January it was a wardrobe every panel was either scratched or dented with no protective film on the item, item returned on 13th January Here we are two days unpaid work as needed to be in for delivery and collection of the item 30 calls later, 3 complaints open and still the company have not refunded me my money. On top of that you can't contact or be patched through to the complaints/resolution team directly. The list could go one with how much this company has got wrong

I have used Studio for many years and they have always been good. However, this year I ordered a Xmas tree, it was nearly £200. The tree did not turn up on the specified dates, having looked at the tracking it appeared Hermes did not have the parcel registered on their system so I called Studio. I was told they would raise and investigation with the courier and it could take up to 30 days. 2 days later I called again, it was now the beginning of December and I advised for them not to bother delivering the tree as I needed to go purchase one as I had children. I was told the item was already dispatched but I could return it, however the tracking was still showing that Hermes did not have the parcel. 2 days later again Hermes said 'we have your parcel, it will be delivered today' great! But no, it was delivered, it now states they ran into a problem and it will be delivered the next working day, its said that since the beginning of December and still I dont have the tree. Studio have still charged me for this tree against my account even though it hasnt been received so thats bumped my payment up by £15 a month. I have emailed them about 7 times each time getting the same response that they are sorry but it is being investigated. The last email i sent i threatened then with trading standards and social media exposure so they raised a conplaint on my behalf. This morning they responded saying its under investigation so they consider the complaint closed! Their customer service is absolutely atrocious, i will never use them again

Never again in my life would I order from this shambles of a catalogue! 6 weeks after ordering and paying in full my order is still nowhere to be seen let alone dispatched.. All customer service helpers have fobbed me off and caused me such stress I've been unwell Thank you studio for ruining my daughters Christmas

Ordered a Christmas garland in August. It was meant to arrive the first week in September. September came and went, no update, no email. Called to find out that they didn't have the item in stock. They assured me that it would be in stock in a few days and I could expect delivery the following week. That date came and went, called again to be told that it still wasn't in stock but once it came in they would deliver in 5 days. Again waiting on the promise on its arrival, I was deeply disappointed on non delivery. Called again this morning to find out it would be delivered the second week in December, I have demanded my money back and they say they will refund. I have had no correspondence through out this process and if it wasn't for me calling I would be non the wiser. I will never purchase anything again from this retailer.