Studio www.studio.co.uk Catalogue Reviews

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Studio www.studio.co.uk
Studio www.studio.co.uk

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Latest Reviews

★☆☆☆☆

“They clised my account”

Written on: 30/11/2019

Studio were ok, i paid way over my monthly amount every month. Then my account was hacked. Studio whacked up my interest rate as they said i was a bad payer, i had to pay 12.00 a month but i was paying 50 to 100.00 per month,so im not a bad payer. Alot of this was due to the fact that my account had been hacked , studio set me up a new account which i could not access. Once i could access it they closed my account. i was only aware of this when i tried to order things for christmas. They… Read Full Review

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★★★★★

“Great value”

Written on: 21/11/2019 by mariakemp (1 review written)

Studio is easy to use website. Items are good quality and economically priced. There is such a wide variety of items. Also I sometimes find it difficult to get my size in something I like, but with Studio I am almost always able to pick my size. Another thing that I like is that you can read all the product details before you purchase. I love to shop from my sofa, it is much easier than having to park the car and walk through a busy high street. There are a lot of special offers and discount… Read Full Review

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★★☆☆☆

“Just don't return anything ”

Written on: 16/10/2019 by 372Parrish (1 review written)

So far I've had an account with studio for approx 12 months and ordered a few personalised pyjamas which have been fine. I then decided to order garden furniture for the summer such as bbq, seating area and deck chairs - all but the deck chairs have been faulty or badly damaged. Make sure you check everything thoroughly once you've received your order because if like me, you don't plan on assembling furniture within the initial 2 weeks period, your most likely going to be stuck with a… Read Full Review

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★☆☆☆☆

“if you want broken junk from china with no warranty...”

Written on: 23/09/2019 by luke00978 (1 review written)

if you want broken junk from china with no warranty great, currently sitting with a £250 broken spa only a few months old, nothing they can do because they dont want to follow European consumer protection laws, please avoid or loose money… Read Full Review

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★☆☆☆☆

“Please please be careful”

Written on: 28/07/2019 by HazzaPPP (1 review written)

Please, please be careful. I don't usually leave bad reviews and this is not an unfair review... Studio are quite obviously a company, geared to try and extort more money from you. In short, I ordered one mud kitchen for my daughters birthday and they were chasing payment before anything was ever delivered - I was advised that the order was on it's way by the first person, then a few days later that it was never even sent out. I was advised everything was cancelled and a new order placed and a… Read Full Review

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★☆☆☆☆

“Awful ”

Written on: 13/07/2019 by Angiejasmine45 (1 review written)

My experience with Studio catalogue is not a good one for example the company want you to make regular monthly payments which is fine I don't have a problem with that. What I do have a massive problem with is that if your late in making a payment they have a damn cheek to charge you a £12.00 default charge. If that isn't bad enough they then charge you interest in my case it was £8.50 on top of my £12.00 default charge taking that to a grand total of £20.50. So how is anyone expected to… Read Full Review

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★☆☆☆☆

“3 parcels that were not ordered arrived at my address....”

Written on: 28/04/2019 by vuFloyd88 (1 review written)

3 parcels that were not ordered arrived at my address. Don't even have an account with Studio. Sent emails which were unanswered then got through to customer service. Items are supposed to be being collected but the account can not be closed because they need to talk with the person who opened the account - who obviously doesn't exist! Can't log in to account as I didn't set it up! Have also got a action fraud reference. With so many complaints how can the company not be investigated?… Read Full Review

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★☆☆☆☆

“rubbish customer service”

Written on: 26/03/2019 by FrancescaHayes (1 review written)

they offer to give help if you are having difficulties financially after change in circumstances but they dont stick to it they just sell your account on to debt collecters with no notice even though they are getting the monthly payment they aggreed to every month i filled all paper work out and they agreed and i had been paying for about 4 months now not missing any payments but it was not enough for them i should be back on my feet soon and would of payed it off in full. Also find the stuff… Read Full Review

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★★☆☆☆

“You can not purchase for cash”

Written on: 12/01/2019 by Dotbrum (1 review written)

I saw something to buy on line but Studio will not let you buy unless you sign up for a credit account which I didn't want I just wanted to pay up front with my debit card. As they didn't want my money I used Amazon… Read Full Review

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★☆☆☆☆

“excuses and logging it trouble !!!”

Written on: 27/11/2018 by susiemitchell (1 review written)

Not a company great I think they liked to rigged things up I ordered a bed never arrived been waiting two months and all I got was the duvet set I ordered but most problem with this site I can't log in to see my account but they quiet happy to sent me statements, I been talking to them by inbox from face book and they are going to investigate and I have told them I do not want the bed but the carpet cleaner they telling me to pay the bill but how can I pay it when I cannot log in !! can they… Read Full Review

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★☆☆☆☆

“Disgusting customer service ”

Written on: 09/10/2018 by Julesash50 (1 review written)

I have an account which i had paid late a couple of times due to a change in my pay date.called and asked if i could change my bill date so i dont get charged but said no we cant do that.paid 120 pounds on last statement and they took 86 quid for it being late.plus the 34 quid left disappeared from my balance as well. Will not help you at all… Read Full Review

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★☆☆☆☆

“NO CUSTOMER SERVICE AT ALL”

Written on: 20/09/2018 by clkenny79 (1 review written)

No customer service at all! Order sent incomplete when I complained they reordered without collecting the incorrect order. This put the account over agreed credit limit. This damaged my credit reference. No apologies from company. Took ages replying to my complaints. AVOID THS COMPANY… Read Full Review

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★☆☆☆☆

“Studio.co.uk ”

Written on: 29/01/2018 by BroadlandColin (1 review written)

Be VERY aware ! If u have an account, CLOSE IT ! I had a Zero balance on my account Jan 2018, then all of a sudden I got an email from Studio telling me my email address had been changed and a new order was placed for just under £500!- This was not me. I called up Studio (who’s call centre is in the Phillapenes) and asked how this happened, they did not know. I asked to speak to a manager- They don’t have one, I asked to speak to the Fraud Dept- They don’t have one, I asked to be… Read Full Review

Yvette74's Response to BroadlandColin's Review

Written on: 18/04/2018

I had a similar experience last Christmas. I received an invoice for a phone they said I'd ordered for £849 - I don't even have that kind of money! Two phone calls and various emails explaining I didn't order it and I'm no nearer to resolving it. They sent me a new account number and assured me that I could use it with my email address, but that isn't the case. According to them I have to create a new email address to get online, which I won't do. Security is seriously lacking with this company, and after 20+ years of my loyalty they treat me like I'm nothing.

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Eliseyb1990's Response to BroadlandColin's Review

Written on: 15/10/2019

ive just had a similar experience!! found out someone has racked up 400 on my account! now getting letters froma debt agency tried to liase with them but they didnt accept what i was saying , kept speaking over me and bascially calling me a liar!! i cant even log into my online account now as its saying its not recognised!

i have sent an email via resolver and then i shall refer it up to the ombudsmen from there!

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★☆☆☆☆

“AWFUL COMPANY”

Written on: 20/01/2018 by Colemanmd269 (1 review written)

I have been taken in by studio thay say i owe for items I sent back i have got the recipt from the post office i have phone them e. Mail them. I justs keep one item all the other items went back 1 paid £12. 98 to send them and I paid for the other item over the phone by card payment i have had a bill today to say your new balance is £67. 67 i do not owe this how can I make them understand… Read Full Review

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★☆☆☆☆

“Damn they are a poor company ”

Written on: 16/01/2018 by KimberlyPutnam47 (1 review written)

OK I have fallen behind with repayments due to changing jobs & not having any income for a month. But my account has been hacked!!! Two requests for expensive items have tried to be purchased but luckily for me because I'm behind with payments orders could not be processed. What if my account was up to date? Would I be liable? Studio Internet security is a joke. End of!!! … Read Full Review

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★☆☆☆☆

“Useless company”

Written on: 10/01/2018 by Serenas319 (1 review written)

Once again another call to studio. This time telling me that my fridge has been delivered on the 27th. IT WASN'T DELIVERED TO ME!!!!!!! the person on the other end just rambled on if I wanted to reorder and if I did I would have to pay the full balance even though I've already paid money towards the original fridge.  So unhelpful they couldn't even tell me where it was delivered or who signed for it. O and on top of that I still owe them the remaining balance for something I HAVEN'T… Read Full Review

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★☆☆☆☆

“Hacked Account”

Written on: 06/01/2018 by PJCF (1 review written)

I ordered goods in November 2017 which I paid for. Then I received an email stating that I had changed my email address. I immediately informed them that I had not requested this! Then another email saying they were waiting for payment of £458! Again I contacted them to say this was use of my account ( Which I could no longer access because the password had also been changed!) I was assured that their "fraud team" would deal with the issue and my account was closed. TODAY 06/01/2018 I have… Read Full Review

Blah91's Response to PJCF's Review

Written on: 11/01/2018

I am having the exact same problem, I have spoken numerous times to them and still nothing, I was told the item wouldn’t be dispatched and had an email this morning saying it has. I’ve got a feeling that it’s an inside job! If you don’t mind me asking, what was the address they changed your account to? Wasn’t 11 kyverdale road was it? I’m sick to the back teeth of studio

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Pjcf's reply to Blah91's Comment

Written on: 12/01/2018

I cant access my account so I don't have any idea ! I`ve now completed an on line report to "Fraud online" (London Police ) so at least I have a crime report number .studio are a waste of space , so many stories on line of this type of situation.

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Annkaio's Response to PJCF's Review

Written on: 10/04/2018

Same here, got an email 23.01.18 saying my email address was changed, I contacted them online to say this wasn’t me who changed it, couldn’t access my account and received my next invoice and £184!!! Had been spent, contacted them and said it has been transferred to their fraud department and they would contact me. Have contacted them a few times about payment as they keep sending me letters. Still saying fraud are dealing with it. I now have a new contract sent out with different account number but the same balance, no!!! Don’t think so, what the hell is it with this company. Don’t know what to do now???

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Emmaj80's Response to PJCF's Review

Written on: 03/02/2018

My account has also been hacked - I reported it yesterday. All they told me was that it’s been forwarded on to the fraud team. It’s strange how so many people have had their studio accounts hacked in the last few weeks. Somebody on here has suggested it’s an inside job!

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Pjcf's reply to Emmaj80's Comment

Written on: 15/02/2018

UPDATE: Studio have at last acknowledged in writing that my account " has had unauthorised use", and they "have asked the person to return the goods" !!! They said that any poor credit records on my credit report would be removed , but having recently checked my report I am shown as owing the amount spent by the third parties !! DO NOT DEAL WITH THIS COMPANY!!

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★☆☆☆☆

“ACCOUNT HACKED! PLEASE PLEASE DO NOT USE...TERRIBLE...”

Written on: 02/01/2018 by SaigeClay285 (1 review written)

Placed an order as a first time customer, took weeks and weeks to arrive but was happy when it did, we called and payed over the phone the day the invoice arrived. You have to open a credit account instead of paying online then and there which is just stupid! Then just before Christmas I received a e-mail saying an order had been placed for expensive goods on my account to a completely different address I have never heard of! Realizing my account had been hacked I called straight away to… Read Full Review

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★☆☆☆☆

“Account hacked”

Written on: 21/12/2017 by llCollier287 (1 review written)

My account was hacked. I reported this Sunday morning at 8am and was told my account would be blocked. It’s tuesday now and my account is still active. Have called twice since and then told will take 24hpurs for this to happen so I am waiting and checking. After my call on Sunday I received two emails to say my order had been acknowledged. I called them back to say I have reported this and it should not be sent out to an address that has been added on my account. This morning I have check… Read Full Review

Km12's Comment

Written on: 27/12/2017

Don't hold your breath with regards to Studio resolving your complaint as I have been promised on numerous occasions that a refund has been made to my card which it has not. They have closed my account and kept my money. I have now raised a complaint with Trading Standards. Good Luck!!

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★☆☆☆☆

“never again”

Written on: 15/12/2017 by 17Lloyd (1 review written)

Studio customer services are a joke.Returned an item after a long three week wait for them to arrange for item to be picked up from me.Customer services do not have a clue what they are doing.Now three weeks after item got picked up from me by courrier ,Studio are trying to say they have not received my returned item.I would not recommend this company to anyone… Read Full Review

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