Studio www.studio.co.uk Catalogue Reviews

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Latest Reviews

★☆☆☆☆

“Shocking !!!”

Written on: 27/10/2021 by Paula-Kidley (1 review written)

Ordered a Christmas garland in August. It was meant to arrive the first week in September. September came and went, no update, no email. Called to find out that they didn't have the item in stock. They assured me that it would be in stock in a few days and I could expect delivery the following week. That date came and went, called again to be told that it still wasn't in stock but once it came in they would deliver in 5 days. Again waiting on the promise on its arrival, I was deeply… Read Full Review

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★☆☆☆☆

“Awful Service, Would Never Use Studio Again”

Written on: 01/09/2021 by Jt326Jack (1 review written)

Awful service, communication and level of customer care. I purchased a playhouse for my daughter's birthday. I was told it had been processed and would arrive in 5-10 days. 11 days later I contacted to say it hadn't arrived and I was told it wasn't in stock but would be on 23rd August, and I would get it by 28th. I contacted on 31st because it still hadn't arrived and was told, great news, it had come back into stock the day before so would be with me in 5 days. I replied as I was getting fed… Read Full Review

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★☆☆☆☆

“Faulty electrical ”

Written on: 17/05/2021 by Sweetkittykat (1 review written)

Bought two electrical items, both faulty. I wouldn’t buy anything electrical again, far too much hassle and not much help from customer service… Read Full Review

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★☆☆☆☆

“Stay away from them”

Written on: 27/04/2021 by GraceRivera1946 (1 review written)

If I could give 0 I would, they took my money, promised delivery by Hermes and sent a tracking code but 5 days later and Hermes haven’t even had my item from Studio. Now Studio won’t let me cancel the order and they won’t help me with when the item will be delivered. Luckily I paid on a credit card but have to wait 30 days to be able to claim, back. Steer clear of them!!!!… Read Full Review

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★☆☆☆☆

“Had an iPad not delivered in the beginning of March...”

Written on: 19/04/2021 by swampyshot (1 review written)

Had an iPad not delivered in the beginning of March and I am still waiting a refund. They have credited my account but haven't sent me the cash advance I paid to get the goods. Be careful with these jokers as they will try and avoiding paying out on their shoddy services… Read Full Review

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★☆☆☆☆

“Still not received order but taken my money”

Written on: 23/02/2021 by AngelaC. (1 review written)

ordered nearly a month ago, took my money straight away. Called them 3 times, order still not processed?! Basically taken my money and no intention of sending goods… Read Full Review

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★☆☆☆☆

“Fridge Freezer”

Written on: 22/02/2021 by melissasmith322 (1 review written)

Ordered a Fridge freezer, money taken from account (£520.00) and delivery date picked. Then received an email advising product unavailable and option to cancel which I did, this was 28.01.2021, refund promised within 15 days....still waiting for this refund.... Wouldn't dream of using this company again, very poor customer service.  Avoid at all costs!!! … Read Full Review

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★☆☆☆☆

“Months of threatening letters to a 78 OAP for money ”

Written on: 13/02/2021 by KelseyBradley (1 review written)

Months of threatening letters to a 78 OAP for money she does not owe, Customer service hand up on you as most barely speak english, DO NOT BUY FROM STUDIO… Read Full Review

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★☆☆☆☆

“Refund absolute joke ”

Written on: 25/01/2021

No refund despite having confirmation of return from hermes Absolute joke company do not use unless you want to waste your money Numerous phone calls emails but no response whatsoever Was promised return phone call still waiting!!!!!!… Read Full Review

Percypup22's Comment

Written on: 03/02/2021

Had the same thing , cancelled the item after 3 weeks , fed up of waiting 3 weeks after that they turn up leave it on the doorstep ring the bell and walk away telling us we have to take it ( Hermes ) ...

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Truereviewdecember's Comment

Written on: 03/02/2021

Absolute shambles still waiting for my refund into my bank account

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Truereviewdecember's Comment

Written on: 03/02/2021

Still waiting for the refund into my bank account now telling me I have to wait 14 days I think they are hoping I will give up

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★☆☆☆☆

“Still no refund”

Written on: 23/01/2021 by 384Newton (1 review written)

Hi Guys, Where to start. Many months ago we purchased an electric fire. Unfortunately after a few months of waiting Studio actually pulled the plug and said they could not deliver and would send us a refund.Whilst waiting for the refund we purchased the exact same fire from another retailer which came 3 days later.The day after that the Studio order turned up (unbelievable). Anyway i advised Studio of the issue and forwarded all their requirements for a return of the product. After 2 months of… Read Full Review

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★☆☆☆☆

“Terrible service, lost my return, lost my money. ”

Written on: 19/12/2020 by Tess472 (1 review written)

I ordered radio/speaker which turned up to be very poor quality (no louder than my phone so made no sense to keep it) so I returned it more than a month ago, which apparently got lost on a way and I still didn’t receive my almost £30 refund. Right what I needed before Christmas. I have been shopping online for years and never before I had so much trouble to return an item. Which was poorly in a first place. I have been exchanging emails with a customer service for ages now and loosing my… Read Full Review

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★☆☆☆☆

“DON'T USE THIS COMPANY!!!!”

Written on: 08/12/2020 by Sethy (2 reviews written)

Absolute disgrace of a company, ordered and paid for 2 Xmas cardholders on 23rd Oct! Money taken immediately for stock they obviously never even had!! Had email saying hermes would be delivering (by the way hermes have never had the parcel) clearly my goods never left the warehouse at all! Have sent proof of this to studio and got nowhere with the, studio demanding they do a '30 day investigation' which is now up & still no closer to receiving goods or receiving a refund! Absolute disgusting… Read Full Review

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★☆☆☆☆

“Disgusting Company”

Written on: 07/12/2020 by Sethy (2 reviews written)

Absolutely up to here with this tin pot firm! Ordered & paid for Xmas card holders on 23rd Oct & still no sign of them as they have never left the warehouse yet they have kept my money like! No goods and no refund in sight & I am absolutely fuming now! Do yourself a massive favour and NEVER EVER GET INVOLVED WITH STUDIO CATALOGUE!!… Read Full Review

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★☆☆☆☆

“No order”

Written on: 04/12/2020 by Kellyb19751 (1 review written)

I am sick to my back teeth of contacting Studio about a rug I ordered back on the 24th October. I keep being passed from pillar to post and still no rug or no refund, I will be taking matters further, as it is disgusting that I have been treated this way. Quick enough to take your money and yet no goods. They are a complete joke… Read Full Review

Sethy's Response to Kellyb19751's Review

Written on: 07/12/2020

Same thing happening to me as we speak! Ordered 2 Xmas card holders on 23rd Oct and have never received them and sick of emailing them and dealing with them in broken English to get absolutely nowhere with them! Disgusting firm i am fuming over it! How dare they not send goods and not give you a full refund!!! I plan to leave reviews all over the Internet about them! I hope you get this resolved and I hope I do to but I'm not holding my breath! Hopefully people will read the bad reviews before hooking up with this tin pot firm!

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Kellyb19751's reply to Sethy's Comment

Written on: 08/12/2020

It has taken me weeks. I finally, have my refund after reporting that i would report them to trading standards . It is disgusting that they don't up date you and you have to chase.

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Sethy's reply to Kellyb19751's Comment

Written on: 08/12/2020

Oh I am so glad you have been refunded by them, that's great news! I have still heard nothing and have been on to my bank just now to complain about studio catalogue and they have compensated me and are going to take it up with studio themselves from today! Haha serves them right for being so incompetent and not sending me the goods in the first place then not refunding me when I asked repeatedly, see how far they get ignoring the banks requests for information! Merry Christmas and glad you got sorted out!

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Kellyb19751's reply to Sethy's Comment

Written on: 08/12/2020

Tell them that you are going to contact citizens advice and trading standards. This is what i did. I spoke to citizens advice as their treatment of customers are terrible.

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★☆☆☆☆

“I tried to order a mattress from studio using...”

Written on: 27/11/2020 by Youthfulmaturitygooglemailcom (1 review written)

I tried to order a mattress from studio using cash. The website and the original email for the order stated "please allow 3 days for delivery". The money has been taken from my account so I assume everythings OK. I get an email 2 days later stating my order has been accepted and "please allow 5-10 working days for delivery" I was not happy with this so I contacted customer services through the email. Another 3 days later I get an email telling me my order is not being accepted as I don't meet… Read Full Review

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★☆☆☆☆

“Worst online shopping experience ever. They take your...”

Written on: 17/11/2020 by jrHolmes109 (1 review written)

Worst online shopping experience ever. They take your money - do not deliver your goods - then tell you you have not paid (which we had) didn't have an account (which we have) - then after hours on the phone getting nowhere just fobbing you off with bull dust - refuse to put you through to management - promise a call back which never comes - absolutely disgusting service, they tell you it’s all your fault - would never touch them again, oh and still do not have our money back !!!!… Read Full Review

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★☆☆☆☆

“Horrible avoid ”

Written on: 03/11/2020 by Brookedixon (1 review written)

Horrible customer service and they only care about credit customers they won't send you a replacement so you'll see your refund in about 3 weeks time if they accept the return. Honestly I've never been treated so badly by a company. Avoid I wish I had… Read Full Review

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★☆☆☆☆

“Terrible customer service ”

Written on: 28/10/2020 by 1979McCarthy (1 review written)

The worst customer service I've ever experienced. Rude, dismissive. Could not care less. I bought a fire suite at a cost of £125. One year and 5 months later, the plug caught fire and melted the surge protector it was plugged into. I rang them to tell them that the fire itself had not tripped the fuse either in the plug or my fuse board and the surge detector had not encountered an electrical surge. They could not have cared less. They still sell the product knowing full well that it started… Read Full Review

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★☆☆☆☆

“go somewhere else”

Written on: 28/08/2020 by JaniyaCalhoun398 (1 review written)

Placed an order and got a confirmation email that it was to be delivered in 3 days along with a tracking number. Great. After 3 days no parcel. Checked the tracking number - parcel is delayed. One week later - parcel is still delayed on no further tracking information. Called Studio 3 times - on hold for 58 minutes, emailed them, just to get told call has been escalated but nothing happens. I now have no parcel, no refund and a very large phone bill. I will be taking further action and letting… Read Full Review

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★★★☆☆

“Account hacked”

Written on: 20/06/2020 by JackandOscar (1 review written)

On 8th May I had an email confirmation of an order for over £1000 to an address in Wolverhampton that is not known to me. I contacted them straight away and got the order stopped. I have just received a letter today to say my account is closed and if I wish to still shop there I need to ring and they will create a new account. I love shopping at Studio but after finding all these reviews on hacked accounts I don’t know what to do… Read Full Review

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