Studio www.studio.co.uk Catalogue Reviews

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Latest Reviews

★☆☆☆☆

“Worst Experience I have had Shopping with an Online...”

Written on: 19/11/2017 by RuthWalker (1 review written)

I recently made my first order with Studio, I ordered two items, received one of them but not the other due to delivery issues, as a result delivery company sent item back to Studio. It is now over 5 weeks ago since item was returned to them but I am still being charged for it. Apparently, according to a customer 'care' advisor I spoke with yesterday, the value of returned item hasn't been deducted from balance because of a computer upgrade to their system which took place in October. No… Read Full Review

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★☆☆☆☆

“Beware!”

Written on: 16/11/2017 by Hlhaze (1 review written)

I placed an order for the first time over 2 months ago. I then received a letter in the mail 3 weeks later telling me I needed to pay the balance upfront before they dispatched my order which I called and paid over the phone. The payment was processed and then the company cancelled my order. I found this out when again calling 3 weeks later to see where my order was. The woman I spoke to then said she’s not sure what happened, it was a mistake and she would refer it to accounts for a refund… Read Full Review

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★☆☆☆☆

“My account was hacked by someone and the company does...”

Written on: 12/11/2017 by liz007 (1 review written)

My account was hacked by someone and the company does not care at all. Full details below: So I made two orders last week for some Christmas stuff (table cloth, etc) as it was a good value. Everything seems ok until yesterday. My advise is STAY AWAY from this company as I had my account hacked yesterday and someone made three purchases (two apple headphones and a perfume) totalling £397.94 on 11/11/2017, 23:01 in my name on my account. I have only set up my account last week and did not tell… Read Full Review

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★☆☆☆☆

“Once good, now poor”

Written on: 25/10/2017 by qxMcDaniel401 (1 review written)

28 day recurring statement, little or no warning of interest changes, flat rate delivery charge with delivery taking two weeks or so, add another week to dispatch. Poor customer service, their offers often are nit in stock for the intirity of the offer. Avoid guys… Read Full Review

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★☆☆☆☆

“Absolutely shocking company - avoid like the plague”

Written on: 23/10/2017 by 35Coleman (1 review written)

Non Existent Customer Care - Absolutely Shocking Company. I contacted Studio last year to ask them to remove my wife's account details from all of their databases and systems as she had sadly passed away. The person I spoke with insisted that they would need a copy of the death certificate. I advised that I would not be sending a copy of the death certificate as they did not need one to remove my wife's name from their records. After a protracted argument with the "customer care adviser"… Read Full Review

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★☆☆☆☆

“Bad customer service”

Written on: 12/10/2017 by Guzmanoq174 (1 review written)

Have tried to settle my account which I usually do in line. Tonight had to phone as the site was down. After speaking to two agents giving security information to each was passed to an account manager who I couldn't understand, poor English, strong accent, had to repeat security information, he said the online payment wasn't showing, did I want to make it again guess that would be a no. First time in some years had to call, will not do so again. Time to close the account for good. … Read Full Review

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★☆☆☆☆

“Studio's Credit Only Policy.”

Written on: 23/09/2017 by Grumpycat2 (1 review written)

I have discovered, that it is impossible to shop with Studio unless you undergo and pass a credit check. Studio also have their own 'undisclosable criteria'. I was turned down for an account, I accepted this and proceeded to try and pay in full. There is no facility and checkout to do this. You have the choice of 2 Credit based options; 1. Pay monthly Credit Account 2. Deferred Payment. Neither of these are accessible unless you pass the Credit Check. I've discovered that nowhere in… Read Full Review

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★☆☆☆☆

“Do not order ”

Written on: 17/09/2017 by Millercv401 (1 review written)

More than 30 mins spend on the landline wich is paid ... cust service is very poor… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 13/09/2017 by JayleenPugh (1 review written)

Had to open an account to place order then despite having excellent credit history turned down because I don't meet their criteria… Read Full Review

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★☆☆☆☆

“Cancelled order and still haven't told me”

Written on: 04/09/2017 by AmandaMeier203 (1 review written)

Not much to say. You have to open a credit account with them which I'm guessing is done way of them getting your financial information because after I'm order last week I've still not been informed that my order has been cancelled. Will be closing the account asap… Read Full Review

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★☆☆☆☆

“Awful company!”

Written on: 04/09/2017 by fjHarrison189 (1 review written)

TOver a week ago I placed an order for personaised gifts for my sisters baby got to checkout even though I didn't want a credit account I still had to have a soft credit check done account then went onto further checks needed so I emailed them after a few days no reply so I emailed again no reply so I called them waited 10 mins to talk to someone I could not understand what she was saying just credit account letter in post I said to her no I don't want a credit account I'd like to pay for the… Read Full Review

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★☆☆☆☆

“Terrible service!!”

Written on: 03/09/2017 by Jonnyboymickle (1 review written)

Ordered a good deal for a rattan corner sofa online and because of that grey deal added multiple things to go with it that weren't quite as good but I thought why not because of the money I saved on the sofa. I also had a £10 off voucher!! Without communications they have split my order in to 2. 1 with the corner sofa and the £10 off and then rest of the more expensive stuff. Guess what they cancelled the corner sofa and the £10 off without communication and continued with the other… Read Full Review

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★☆☆☆☆

“Once they get your personal details. They will cancel...”

Written on: 01/09/2017 by veMaynard79 (1 review written)

Once they get your personal details. They will cancel your order. There's no way to cancel an order either once you have placed it... Also to contact them you have to use a premium phone number. There is an email but they won't reply. Please please stay away from this company to keep yourself safe… Read Full Review

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★☆☆☆☆

“What a sham.”

Written on: 31/08/2017 by midge73uk (4 reviews written)

Had to create an account with a credit limit to raise an order. Order was accepted over the bank holiday with the advertised discount. Order cancelled today via with no explanation at all. I feel that this company is using my credit for their own financial gain (ie customer credit analytics). I have instructed them to close my account with immediate effect. I feel that this company is a sham… Read Full Review

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★☆☆☆☆

“What a sham.”

Written on: 31/08/2017 by midge73uk (4 reviews written)

Had to create an account with a credit limit to raise an order. Order was accepted over the bank holiday with the advertised discount. Order cancelled today via with no explanation at all. I feel that this company is using my credit for their own financial gain (ie customer credit analytics). I have instructed them to close my account with immediate effect. I feel that this company is a sham… Read Full Review

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★☆☆☆☆

“Terrible service never again!!!”

Written on: 13/08/2017 by BeckettStuart (1 review written)

Never ever order anything from this company, we ordered a table and chairs and we were waiting 2 months and it still never arrived, they took money out of our account and kept us on hold over an hour at a time, all of the staff members were rude, never ever order from this company, the managers were rude and even when we went to the complaint department they were rude!!!!!!… Read Full Review

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★☆☆☆☆

“Dreadful Company to Deal With”

Written on: 10/08/2017 by Janet227 (1 review written)

Trying to get a rug cancelled was I thought easy,when it turned up, we had to take it to the depot ourselves. Still waiting for a refund, trying to get through to them is a nightmare, keeping you holding on or putting phone down, I have now written two letters, as they still have not got this rug back since 21st July!!!! And I have a Hermes receipt for it. My hubby is going to his solicitor, we are totally fed up with this Company and who needs all the hassle. I will never order from them… Read Full Review

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★☆☆☆☆

“Turned down for an account I didn't want”

Written on: 04/08/2017 by tracey6666 (1 review written)

I didn't want a credit account, just pay upfront for what I wanted to order. Now got a adverse credit check against me….why? Never been in debt and don't need credit to buy £50 of goods. They seem to only accept people who need to pay monthly with the stupid interest rates. Awful way to do business… Read Full Review

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★☆☆☆☆

“They don't want my money!!”

Written on: 23/07/2017 by efFitzsimmons1969 (1 review written)

I saw an item on their site at a good price. I filled in the order form, and wanted to pay with my debit card. This was refused, and when I phoned them, they said I had to open a credit account with them. I don't like credit, I like to pay in one transaction. However, this was not agreeable to them, so I have ordered the item I wanted on Amazon at the same price, no problem. Studio must be a rich company to be able to refuse customers with ready cash. Or perhaps they prefer credit… Read Full Review

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★☆☆☆☆

“give a miss”

Written on: 26/06/2017 by utterwaste (1 review written)

despite showing the item I had ordered having been despatched I received an e mail with a credit note saying item out of stock, contacted customer services to be told I would have to wait 14 days for a refund for them to verify and process, they took the money from my card and never supplied anything, what is there to verify. I purchase a lot on line and this was the first and the last time I will deal with studio. … Read Full Review

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