Kwik Fit Reviews - www.kwik-fit.com

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1.6 / 5
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Kwik Fit - www.kwik-fit.com
Kwik Fit - www.kwik-fit.com
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★★★☆☆

“Online MOT booking great & great price”

Written on: 03/02/2020 by aceChipping (3 reviews written)

I booked my MOT online for the last 2 years, two different cars, but managed to book the wrong centre twice. Each time a phone call to KwikFit, immediate answer & they changed the centre with no fuss & no extra charge. You can see online the appointment times & costs at all centres in an area & pick whichever you want. I usually managed to get the MOTs almost half-recommended price. The only negative with KwikFit is that whether or not they try to add unnecessary stuff onto your MOT to fleece… Read Full Review

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★★★☆☆

“No surpirse - extra work quoted ”

Written on: 19/05/2015 by 1976Cook (1 review written)

Have had a full service done, which I don't mind with QF but has a sweepstake at work as to what extras they would find. Tyres / Brakes / discs/ alignment etc etc . What a surprise - my pads are down to 3mm, my discs are down to 0.1mm inside of the legal limit and my wheels need realignment! Jackpot!! They have quoted £250 for pads and discs and refuse to just replace the pads as it's not 'Company Policy". They have proved themselves to be predictable. Just been told (too late) that a… Read Full Review

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★★★☆☆

“MOT Work Suspicious”

Written on: 03/07/2012 by yorkermiles (1 review written)

I took my car in for a MOT seeing as they were local, cheapest and could book online. I am a mechanic and did a full car service the day before it was going in for an examination, the very last thing I did was to check every bulb on the car was working which they were. The next day I drove the less than 10 minute journey to the test and waited to be told that it had initially failed but they replaced 3 bulbs to get it through the test costing approximately £10. When asked what bulbs had… Read Full Review

Yorkermiles's Response to yorkermiles's Review

Written on: 13/07/2012

This niggled with my attention as I was sure something was just not right so I sent an email complaint into Kwikfit. I did get a response.The area operations manager contacted me by telephone, I reiterated that the car had been checked minutes before its MOT only to have been told at the end of the test that 3 bulbs had needed to be replaced at a cost of £10 and the work had been carried out without authorisation from myself and this was odd as I had been 20 feet away and nothing had been said and if it had I would have argued that the bulbs were fine and that I would replace them myself thank you very much and your policy of 'inertia selling' and going ahead with work without authorisation was unethical and raised suspicions.
The operations manager empathised that the MOT technician was the best in the area and was not 'bent', which was predictable and then told that the idea of adding little jobs onto MOT passes was ridiculous but when you consider what happened to me being repeated 50 times per week then that would boost their books by at least £2000 per month which would make an enormous difference to anyones business. With Kwikfits track record of doing just this it sounded a little glib to me.
I did feel as if this manager was trying to make me wrong rather than listen to the bare facts of reality and although he agreed their was poor communication from the staff I felt that he was actually patronising me and failing to hear that I was stating their was nothing wrong with my cars electrics.
He did offer to send a refund of the unnecessary work done.
I wont be going back ever and I would urge anyone going for an MOT to video themselves checking the cars lights before hand and when the same happens to you, you can report it to trading standards like so many people have before.
This company is not ethical and do insist on carrying out unnecessary work, protect yourself and read the reviews.

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★★★☆☆

“Had a cheap voucher for an MOT which I booked online...”

Written on: 01/02/2011

Had a cheap voucher for an MOT which I booked online and paid in advance. I turned up 10 mins before the appointment only to find that my appointment time came and went with the car still parked. 20 minutes later they started the MOT, doesnt sound a lot but MOT takes between 45-60 mins, the reception area had no magazines, music/TV, uncomfortable seating and wasnt overly warm,so as you can imagine a long and very boring wait. Had I of known this for just £3 more I could of gone to a local… Read Full Review

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★★★☆☆

“Needed get my Car MOT's and serviced so thought I'd...”

Written on: 15/11/2010 by orangebarnet (1 review written)

Needed get my Car MOT's and serviced so thought I'd take them up on their £99 service and MOT offer which made a lot of sense to me as I wanted an interim service rather than a full service as I had only done 5,000 since the last full service last year. Having checked with a local garage there were going to charge me £55 for a MOT and £220 for a service (albeit full), so the cost was compelling especially as I've never been to a garage where they haven't call up and tell me need I something… Read Full Review

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★★★☆☆

“Online quotation for 2 tyres produced a quote of...”

Written on: 15/06/2006 by mikecox (2 reviews written)

Online quotation for 2 tyres produced a quote of £144.80, presented to Kwik Fit Tyre and Exhaust Centre Manager,looked at it said he could match/honour it. Fitter appears after 15 minutes not right tyre size as the one coming off, Manager unable to help, charged at £176.24,not able to check out my claim as he has no access to internet! Claimed via HQ quick response, reason given "it's the car manufacturers fault, always putting on different size tyres when they launch new model variants"… Read Full Review

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★★★☆☆

“Timax, Bosal, Walker are the three makes of exhaust...”

Written on: 19/12/2005 by zetec (1 review written)

Timax, Bosal, Walker are the three makes of exhaust fitted at Kwik-fit and every other fast fit competitor. Timax is of poorer quality and generally has to be heated up and altered to fit most cars. Bosal and Walker on the other hand are far supierior quality,there are a lot of cars which frankly have badly designed exhausts using silly joints or stupidly tight holes for the system to squeeze in (Renault, Peugeot, Citroen for the silly clamps).
At the end of the day the correct fitting of an… Read Full Review

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