Had an MoT booked at the Wellingborough depot at 4.45 on a Friday. Arrived on time to be told the had cancelled the MoT because the tester bumped his head. They said I should have had a phone call from the supervisor who was conveniently not in that day, the child who was acting as supervisor for the day with his smug grin could not offer anything, no alternative booking was attempted, no offer of a call to other depots, basically typical Friday afternoon response. Got his Managers phone number who basically said it was my fault and that I should not book my MoT on the day of expiry, then hung up me. Bunch of clowns

My daughter went to Uxbridge branch today in person to enquire when they could fit a new bulb behind her VW wing mirror... And was told very abruptly (I was present and overheard the conversation) they hadn't got a bulb, then when she explained that she actually has a bulb, she was told we haven't the time or staff to fit bulbs... She is a new driver and this is her first car. I would be very surprised if she ever visits Keik Fit again

Arrived 10 minutes before opening time but was seen right away. New tyre on within 8 minutes of opening and was able to get to work on time. Excellent service.

I used Kwik Fit Leamington Spa when I got a flat tyre on my Fiat 500 Representatives stayed open late to fix it so I had my car for Monday morning Brilliant!!!

Replaced one of my car tyres in december 22. The mechanic of the tyre shop said that the brake disks needs changing, therefore took my car to my usual garage and they said that nothing was wrong with the disk. I got a second opinion from KwikFit and they confirmed that both Brake disc needed replacing as well as the Brake pad and brake fluid needs to be renewed. Though it costs a lot but I had peace of mind. The staff were helpful and accommodating. Thank you once again. Mrs Mathews

I had my exhaust back box replaced once completed the manager said its still a bit noisy but it will quieten down its condensation its been 12 weeks it never did I had a m.o.t on car yesterday another garage I got advisory the exhaust is pressed to the foor of my car in time will burn of underseal of car went back to kwik fit they looked and said its nothing to do with them I asked why his it still noisy as well their response I don't know disgusting my advise avoid kwik fit

Took punctured tyre in for repair and left. They phoned to say it was not repairable. Stone in middle of tyre tread had pierced thro. 2246 miles only. Said it needed new tyre. £ 200 plus. Took it to Downton Tyres. No problem. Repaired within 20 minutes .£25 Inc vat. What a difference. Moral of story is dont ever use kwik fit if you have any sense. This is not my first bad experience. Should have known better. Last bad experience 3 years ago. Thought they would have learned. Never again. It's a shame there are some gullible people out there who won't believe the truth.So many bad reviews cannot be wrong.

I used an air machine to pump up my tyres at a Shell garage but it was faulty and took air out of my tyres instead so nearly all were flat. Luckily, there was a Kwik Fit centre on the same site in Chandlers Ford, Hampshire where the guys were more than helpful and pumped up my tyres, otherwise I would have damaged my wheel rims. They were very kind and friendly and I cannot thank them enough.

I went to Kwik Fit Heanor Saturday for an oil change. Prepaid a day before. Arrived at 5min before booking time, 3h later they haven't looked at the car yet, 4h after arrival they gave the car back with more errors and warnigs than it came. Asked them to sort the "oil pressure low - stop safely" red warning they created in shop, they refused. I insisted and told them they fitted a part incorrectly and need to check. Service kid said "...but redlight is still on" tiller replied shouting his lungs out "I don't give a fword just send them away". I insisted still he refused to check their work. Next week I called KF in Lichfield where I was, told them the oil filter was the issue they refused to see me - "go back where you came from and sort it there, we're fully booked". Called Slowgit Heanor, told them the diagnosys, asked them to correct it he insisted it's not their and I need to do a service instead. Finally, I went to a 3rd party and determined Slowgit has fitted the oil filter incorrectly (forced it in, broke it/bent it so contact was imperfect). They knowingly endangered my and my kid's life because they could not be bothered to get another 10 pound oil filter they damaged during fitting. After 6 hours in shop for an oil change and a life threatening experience I got the money back, no apology.

We booked an MOT for 10 days before expiry. The day before, Kwikfit phoned to say they had to cancel. The next available date was 2 days after expiry of the MOT. We couldn't find another convenient MOT station and so confirmed the new booking with Kwikfit with the understanding that we would not be able to use the vehicle for two days because the MOT was expired. The evening before the date of the second booking, we again received a phone call from Kwikfit cancelling the booking. The next availability was then another 8 days away!!! TOTALLY UNACCEPTABLE

Kwikfit cured my problems with electronic warning lights leading to windows and wing mirrors not working.They were very quick and efficient and I will definitely use Kwikfit in the future.. Thanks to all staff. Good value too. I liked the fact that they rang me back after initial phone call, and booked me in that day. He carried out the work perfectly..Job done! I am very impressed with their service at the Birstall Depot.

Guys went over and beyond to fix the issues i was having. Great service and Great team.

Yesterday we had two flat tyres after driving into a curb . The RAC were sending someone to pick us up and take us to Quick Fit Ashford. 3and a half hours later we were still on the roadside . Finally a rescue truck picked us up at 5.30 pm . I phoned the branch and they said if we could get there before 6 they would get the job done . When we arrived it was gone six and the guys stayed and did the job . Can’t thank them enough what brilliant service above and beyond . Thank you would highly recommend them to anyone. Our driver was also very helpful but sadly I can’t remember his company. But our thanks to him as well.

I called Kwik Fit on Saturday 11th at about 2pm with an issue with my audi tt. The engine management light suddenly cam on so I asked guy who answered the phone if he could do anything although it was late on a Saturday ! He very confidently and politely said bring it straight round and I can look at it immediately. On arrival he acknowledged the call and checked the car straight away, told me the issue and fixed it immediately, he was done in less than 5 minutes. I was very impressed and he didnt even charge me. 10 /10.

Worst experience ever. You get better service from those tyre places next to a car wash!!! The reception is probably the dirtiest I've ever seen in a place! So many dead flies and insects all along the window cil, so many spider webs every where. I had to wait in this kind of reception area!! WILL NEVER USE AGAIN. Had a puncture on monday night. Called kwickfit to see if I can get mobile unit out they said earliest would be friday! If I take it into a centre, charles st, earliest is Wednesday if its booked in. If I just took it in without an appointment I would have to wait around and see if and when they can fit me in. So I chose the booked in option. Appointment booked for 11.30 for a tyre replacement / repair. Got there and the branch manager said leave me your keys and it will be done in an hour !!! What was the point for an appointment if I had to wait around ? I would have been better of just taking it into them on tuesday - I still would have been waiting around. An hour is up and he comes to me and says: compressor machine has stopped working, I cant fill air into the tyre! His staff (the only staff member that was there with him) has to take my tyre to abbey lane kwick fit to put air and ballance the wheel. 45 mins later = 1:15pm, the branch manager sitting at the desk just shouts! your good to go! My keys were just left on the other side of the desk, and I just happen to see them! No apology, no explanation as to what work has been done, wether it was a tyre replacement or if it was a repair. No thank you, No paper work, ABSOLUTELY NOTHING. As I about to walk out of reception his colleague says if the tyre pressure light is still on give me a shout I'll sort it. I start my car reverse it and the light is still on, so I call him over and tell him the lights still on, He replies = well how far have you driven! I was confused and asked what do you mean, I just reversed the car. He then replies = did Mercedes not teach you how to use your car! I said no and he replied saying well you need to speak to Mercedes service team to show you things! He re-set the tyre pressure light, while he was being rude and sarcastic to me. I asked for his name and his boss name since it was only 2 of them, and he gave me the names and abruptly said why have you got a problem? I replied yes, the customer service is absolutley shocking and the experience is horrific, that's why. He then replies- I took your tyre in my own vehicle to abbey lane to get it sorted I dont know what's anymore customer experience than that!!! WOW!! I just like to point out a few extra bits: 1) kwick-fit or the staff including the manager you are not doing me any favours. 2) If you work on a car then it is your responsibility to re-set the menu / options. I.e if you take your car in for a service its the garage that would re-set the service menu!! 3) You need to be put in a training room and be taught how to provide the basic level of customer service and manners. 4) To be taught the bare minimum level of cleanliness / Hygiene (Dead flies, spider webs every where. I called the kwick fit customer service line and complaint about the lack of customer service and the experience I recieved - apprently i should recieve a phone call within 5 working days from the area manager after his / hers investigation!!. What good is a phone call going to be for me ?? I have also notified and complained to the car fleet dealership who advised me to use kwick-fit in the event of a flat tyre, so that they also are aware of the shocking customer service kwick fit provide to their customers

A home visit was booked to replace two tyres on a mobility vehicle and the time frame was stated between 8am and 5.30pm. I am a carer for my three children and so cleared appointments and family had to stay at home all day. I waited in all day and no one had arrived by 5.30. Had to ring Kwik Fit and they told me that they had rebooted for two days time!!!! A phone call would have helped so that I could have replanted the whole day. NO COMMUNICATION

Today I had an MOT at the Rivermead Kwik Fit site following a recommendation. The process could not have been more timely or efficient. V. impressed with the CS.

Had my car in today at Stockton on tees for mot ,sadly it failed but the lads fixed it on the day and the mot tester worked through his break to retest my car a pure gentleman,and handsome can I have his number please !!