Kwik Fit Reviews - www.kwik-fit.com

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Kwik Fit - www.kwik-fit.com
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Kwik Fit - www.kwik-fit.com
Kwik Fit - www.kwik-fit.com
Kwik Fit - www.kwik-fit.com

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Latest Reviews

★☆☆☆☆

“DO NOT USE KWIK-FIT UNDER ANY CIRCUMSTANCES!!”

Written on: 08/12/2017 by cfSkinner136 (1 review written)

Took my car into Kwik Fit as an emergency repair as my passenger window pane had fallen out of its clip and into the door panel, and dropped my car off at the Southend on Sea branch whilst I went to work around the corner. When I got home I not only discovered my driver side headlamp washer cover was missing but my bumper wasn't on properly on the drivers side. As Kwik-Fit was only supposed to touch my passenger door I knew straight away the engineers had been fiddling with my car and stolen my… Read Full Review

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★☆☆☆☆

“BISHOPBRIGGS STAFF RUDE & NASTY”

Written on: 11/11/2017 by KennethMcFarlane (1 review written)

I took the car in for a simple puncture repair to this branch. I wasn't told how much nor did I ask as, I assumed it would be about £10. Got the phone call to say the job was done & it would be £25. I was a bit taken aback & when I got there, asked the chap why it was so expensive. He advised this was the normal price and I would have agreed to that when the car was brought in. I advised him no price had been given, & after some flustered phoning said there had been a breakdown in… Read Full Review

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★☆☆☆☆

“2011 Mini 1 MOT due last minute booked only place...”

Written on: 03/10/2017 by llmarshall (1 review written)

2011 Mini 1 MOT due last minute booked only place available (I now know why!) Kwik Fit never again. Guy on reception never looked me in the face when I arrived to hand over key, should of realised already. Garage completely empty near end of month! Failed on osr brake pads low ok I accept a consumables but isn't that a recommendation, Anyway that's not the kicker!! There's a small tear in the flexi on the exhaust! Its a automatic with 30000 miles on the clock with no noise coming off it… Read Full Review

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★★☆☆☆

“Kwikfit Watlin gillingham ”

Written on: 23/09/2017 by Maribel1946 (1 review written)

Booked 1 tire change for one o'clock. Arrived at 12.55, handed keys over at 13.05, 13.35 says as it is a Range Rover with air suspension he doesn't know how to lock it off to jack it up and needs to wait for service manager. Wheel finally off at 13.45. It's now 14.09 and new tyre and wheel still not on. Finally finished at 14.20. Will be looking else where for my types in future… Read Full Review

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★☆☆☆☆

“Go somewhere else-even if it costs more ”

Written on: 19/09/2017 by Raymondi295 (1 review written)

Brought my car in to have 2 new tyres (I usually go to Halfords, but Kwik Fit were cheaper and I thought they'd be ok). It was a Sunday and it took 1.5 hours for 2 tyres (about 3 times longer than at Halfords). My car then juddered for a week at anywhere near 50mph. Took it back on the Sunday and was told that someone had taken all the weights and they could not re-balance the wheels. It is now Tues and I have been sat here an hour waiting (still no car) and the bloke sitting on the desk has… Read Full Review

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★☆☆☆☆

“bad”

Written on: 15/09/2017 by LaylaBaird227 (1 review written)

Exhaust for my Renault Megane, ,sat in the waiting room 3 and half hours only to be told when i asked that the mechanics couldnt remove my old exhaust, several blow torches, tools kept being ordered. I HAD TO LEAVE THE CAR AND GO BACK THE NEXT DAY, Another mechanic had to be called upon to remove the exhaust. poor customer service, not kept informed of what was happening. final bill £596.00 I put my trust in kwik fit and was seriously let down by the service i received. NO STARS AWARDED… Read Full Review

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★☆☆☆☆

“don't know what there talking about @ overpriced”

Written on: 14/08/2017 by nigelhalling (1 review written)

Took my saxo in to Cheltenham Kwik fit for break fluid change they found a problems fair enough. They call me in and told me my master cylinder needed replacing while pointing at the rear wheel drum. I ask how much is it going to cost they said £247. I wasn't born yesterday its the slave cylinder and it cost £27 on euro car parts. Kwik fit are your training monkeys? First time going in Kwik fit and it will be the last… Read Full Review

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★☆☆☆☆

“Waste of money!”

Written on: 28/07/2017 by Elliemae86 (1 review written)

I had booked my car I For an mot but informed the person there was a faulty noise that needed fixing first,I arrive back to collect my car I'm informed by the same person its failed its mot as needs the engine to be fixed. I already knew this which is why I discussed it prior to mot so it didn't fail and would be fixed prior to mot. Now I have just been ripped off and wasted my money and time on a failed mot and informed it still needs fixing which I was obviously already aware of. This is… Read Full Review

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★★☆☆☆

“poor costomer service”

Written on: 05/06/2017 by Carson34 (1 review written)

poor office staff and bad attitude found not very helpfull… Read Full Review

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★★★★★

“Cosgrove Way Luton”

Written on: 07/05/2017 by Baldwin134 (1 review written)

Having taken my Mondeo to this centre could not fault the politeness and professinalism,of all staff,all are a credit to Kwik-Fit. Work to the car was to take a few hours to complete,so I was taken home and then returned back to the centre when work complete. You cannot get better customer than that. Thank you Kwik-Fit… Read Full Review

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★☆☆☆☆

“CONSUMER GOODS AND SERVICE WARNING”

Written on: 01/03/2017

Unfortunately the Consumer Ombudsman are only able to deal with complaints about companies who participate in the Consumer Ombudsman Scheme. KWIK-FIT does not currently participate in the scheme and therefore the Consumer Ombudsman is unable to look into complaints. It is not compulsory for companies to engage with the Consumer Ombudsman scheme and they cannot advise you what steps to take, here are some options that you could consider: · Continue to complain to the company, DVSA/VOSA &… Read Full Review

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★☆☆☆☆

“Beckenham branch ”

Written on: 26/02/2017 by MakennaPrice1948 (1 review written)

This review is from going to branch in Beckenham. I wanted tyres, brakes and brake disc changed. I also asked them to Aline and balance the new tyres. To my horror they quoted me after checking my brakes and tyres £645, I was shocked by that so decide to do my own research and see if I could get it done cheaper. I found the exact tyres Goodyear 220/45 18R on Amazon for £71 each (kwick fit queen oted me £112 each) I found the brake disc and pads at Euro parts for £123 and I found a garage in… Read Full Review

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★☆☆☆☆

“Loose oil filter and mis-measured tyre”

Written on: 16/02/2017 by BlakeSantiago (1 review written)

Book my daughters Yaris in for a full service £174.95, when we picked the car up we where told It needed a new osf tyre as it was down to 3 3 3mm across! When measured by a competent Fitter the next day it measured 6 6 6 mm!! Today found oil on driveway, when my daughter got home I checked the car and found the oil filter loose and covered in oil, I managed to turn it one full turn without over tightening it! Poor and potentially dangerous service! How can anyone trust a garage that can't… Read Full Review

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★☆☆☆☆

“Awful communication, customer service and the car was...”

Written on: 10/02/2017 by s.putney (1 review written)

Two weeks of conflicting information - firstly spark plugs needed to be replaced- the warning light indicated spark plugs as did the vibration of the car. Then I am told a tube needs replacing, then I am corrected and I am told it was not a tube but a coil pack, orders are placed on Sunday. Told the parts are due on Wednesday, on Wednesday the parts do not arrive I am told on Friday. On Friday I am told the wrong parts are delivered. so new parts will arrive on Monday. On Monday I am told that… Read Full Review

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★☆☆☆☆

“Poor Service”

Written on: 10/02/2017 by NGalton (1 review written)

They have looked after my tyres for several years, but when I went in to Kidderminster to have the pressures checked they said there was an hours delay. Suggested I came back 2 hours later when they would be quitter. Returned to be told that they were still just as busy and as they dealt with customers on a first come first served basis, I would have to join the queue which was still am hour long. I pointed out again that I only wanted tyre pressures checked as there was a warning light on the… Read Full Review

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★☆☆☆☆

“Rude staff, rip off prices, poor product knowledge”

Written on: 05/02/2017 by zsani2 (1 review written)

I visited the Durham branch for a brake check on Saturday 4th February at 10am as I was due to go on a long journey. I was not asked when the brake fluid had last been changed which the tv screen in the reception said would happen.. The man who served me quoted for new Brembo disks and pads (I requested Brembo), but when I asked which grade of Brembo disk (they manufacture more than one) was he quoting for, he had no idea there were other grades available and said he had only been given one… Read Full Review

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★★★★★

“Excellent Service”

Written on: 25/01/2017 by Gillespiezv366 (1 review written)

Booked MOT at Washington Kwik-Fit (online) which was easy. Took car in at allocated time, left it with them (very pleasant) Got a call a couple of hours later, car had passed. When I went to pick it up they got my car straight away, pulled it up for me and again were very pleasant, no complaints… Read Full Review

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★☆☆☆☆

“put me on road with two bold tyres ”

Written on: 16/01/2017

One star because I had to, went in to get front repaired in market Harborough told couldn't repair alloy had flat spot ,went to HQ in Kettering absolutely superb repaired tyre no problem then told me back tyres had no tread couldnt believe they let back on road ,could have,got 6 points even worse they put me in danger could have blown out have got photos given Kwik fit a chance to answer before take matter further… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 04/01/2017 by Isis236 (1 review written)

Visited kwik fit Sevenoaks way Orpington for a new tyre. Yes sir leave us the keys and we will replace it and it will be about 20 mins. 1hr 50 mins later I get told tyre was not in stock and to come back tomorrow. Reluctantly I returned the following day waited 2 hrs got so annoyed as did other customers and in the end left without tyre being replaced. The centre is not managed properly whatsoever and the reception is under staffed. I would never use or recommend kwik fit to anyone. How can… Read Full Review

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★☆☆☆☆

“KwikFit - Never again!”

Written on: 29/12/2016 by GrahamShort (2 reviews written)

Arrived at a Birmingham KwikFit garage today at 11.00 am to have an exhaust fitted. At 3.00 pm it still hadn't been put on the ramp. While sitting waiting, I heard the manager answering the phone. "Yes John, bring it round now and I'll look at it." "Hello Carl, just bring it in." "Hi Dave, come straight away." He was putting his mates in front of waiting customers. I gave up after waiting for 4 hours, went to another garage (not KwikFit), had the exhaust fitted within 40 minutes and the bill… Read Full Review

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