As a PDA Handheld the Palm Tungsten W is right up there with the best, if you don't mind the older Palm O/S. I swear by Palm O/S, and so do my collegues. The phone however leaves alot to be desired. The flip phone cover will break eventually, so buy a few spares. It uses a none standard 3.5 mm pin, and you'll have to shop for a comparable ear bud with a utility button. Also. none of the aluminum cases support the phone, or incorporate the phone usage other than access to the phone port. (Even the case sold by Palm)