written by sianmitchell on 31/12/2017
Where do I begin. So bad. Payed extra to have two separate seats with leg room did not get. we were stuck in the middle. Payed extra for upgrade meal. Did not get. What I did get was my wine knocked all over me by one of the staff which was not replaced. No customer service. On the way back no upgrade meal and a rude staff member who just wasn't interested. Flight was delayed but staff were frazzled rude to other passengers and one was even swearing on the phone to somebody as he was so overwhelmed. There were so many things that happened I have not time to list them all but definitely don't use this incompetent company.
written by 373Maldonado on 21/10/2017
Flown out of Cork twice , both times technical problems with the plane. These flights are through Stobart transport. Do they know how to service planes or do they think that they're still servicing trucks. This airline is ruining my life. No info, they don't give a damn.
written by 19Pratt on 06/01/2017
Aer lingus customer service is terrible. Having had an elderly relative delayed for over 30 hours they refuse to follow the European law which states that the customer should get compensation and really want her to go away and get lost, disgraceful
written by Adair204 on 10/09/2016
I was told by Aer Lingus they gave a 10 percent discount on bereavement travel My mom passed in Dublin I live in Ohio I did what I was asked submitted my travel details plus a copy of the death certificate Within 10 days after my return They got back to me and my two daughters plus a sister in Oregon saying because we had to use another airline to pick up the their flight they would not give us the discount Since Aer Lingus does not fly out of my state or Oregon we had to travel to Chicago to get on the Arr Lingus Flights! Very disappointed in you Aer Lingus
written by DDMoss on 23/05/2016
Just last Christmas my wife and I took a flight with Aer lingus to Canada. DO NOT FLY LONG HAUL with these people. It was absolutely terrible. Not only did they take our cabin baggage off us as it was .9kg over weight (who weighs cabin baggage on long haul flights!?) but my seat was broken. I sat at an angle for the whole flight 7 hr flight. If you enjoyed school dinners then you’ll love the food and the entertainment system continually crashed and had different programs to my wife. The selection of films was so old the “new releases” section should have had a 1999 prefix. On the way back we ran into weather trouble and their partner airline (United) ditched us in Minneapolis with no hotel, onward flight of means of contacting any representatives from either airline. After having to pay for our own very expensive flights home we contacted Aerlingus to complain and seek compensation. You CANNOT contact their customer complaints. Everything is via email, which is all purely auto responses. Having finally found an email address (not the customer services one), they replied and flippantly told me to contact United Airlines as they were responsible for us on the flight. Even though I booked the tickets with Aerlingus they have done the sum total of nothing to help us get our money back and made getting an answer from customer services near impossible! 5 months later I have still not received a reply to my initial complaint to them. Thanks Aerlingus you are certainly on my no fly list!
written by on 08/04/2016
Flew from Shannon to jfk with three young kids. Asked for milk for 15 month old when she was due to nap and rude flight attendant said no . Milk is for passengers she told me!! Long story short I was upset baby was upset and all passengers around me upset as baby cried for majority of flight. She did reluctantly give me some milk and filled the rest of the bottle with water. Baby would not touch it and this rude staff member had the cheek to ask me what more did I want as she gave me extra water and pretzels. Don't fly air Lingus. My entire trip was ruined due to this experience I was actually afraid of this flight attendant as she was very angry and defensive .
written by Ashleygno on 04/02/2016
Flight to Dublin was fine.,Flight back wasn't!!' Old plane, rough treatment. Moved GF from pre booked exit seat while I was in toilet. I was gone less than 5 mins. Customers service non existent both on and off aircraft. Had issues with lost luggage. Had to pay to get back. Held to ransom. On hold a loooong time. Never again.
written by 308Prater on 27/01/2016
BEWARE EVERYONE!! I booked economy class tickets for my husband & I to travel from Boston to Munich, through Dublin. Before departing I received an email asking if I'd like to "bid" on first class. I thought, oh, it's worth a bid. I bid very low, but then received a response telling me that my $650 per seat bid was accepted. I almost had a heart attack! But, then I noticed it told me I could cancel the "bid", & I cancelled it. I was only bidding on part of our journey. From Dublin to Munich was not included. I received an email immediately telling me it was cancelled. I saved that email, & forgot about it. While in Europe, my cell phone was stolen. I no longer had access to my email except if in my hotel. We were exhausted each night so I rarely checked it. We went to check in at the airport & ran into a problem there, as the computer terminal was not working properly. The woman trying to check us in, was very apologetic & frustrated & eventually had to move us to another line. We didn't complain, and we were very pleasant. When we boarded our second part of the journey, from Dublin to Boston, we were escorted to first class. We were shocked! We thought that we were upgraded, possibly because of the problem with the check in. We were completely happy with the airline up to this point & now we were over the top thrilled! We enjoyed it very much, & told everyone of our great luck. HOWEVER, once home, used my computer to check my email, and I found another email, sent near the end of our trip telling me "Congratulations! Your bid for $650 per seat was accepted for the return flight!!! I never made a bid for that. It seems, when you place the first bid, it automatically bids on the return as well. I complained to the air line, & they said since I let them seat us in first class & didn't object, they wouldn't refund me (they had charged my credit card for an additional &1,300.00 for the flight!). This is a complete Rip off, & terribly dishonest. I was never so disappointed! I had been so happy with this air line & now I am sick about the treatment I received! It's a horrible way to treat a customer, & should be illegal. We are retired & had saved for this trip for a long time. If we could afford first class I wouldn't have booked economy! I hope word spreads about this policy, because it is very deceptive & I don't want anybody else to be taken in by it!
written by DarioYork375 on 21/11/2015
They refused to refund my $2500 purchase even though I gave 6 weeks notice. I ask for half of it back because my son was hospitalized; they gave zero. I will never use them again.
written by otnorot on 05/08/2014
We recently travelled to Toronto and were due to fly back on the 5th JUly(we thought). We even had out return bus ticket with us to travel back to Cork. We arrived at the airport in plenty time, went to check in, to be told we were 24 hours early. We were totally taken aback as we were sure we booked for the 5th July. We both had family and work committments and had to be home, we explained this to the staff,who were not very sympathetic, we know it was our mistake but it was truly mistake. We had to pay 1520 usd approx to move to flight on the 5th July, no credit was given for our flight on the 6th July, which was probably resold to somebody else who had to urgently travel. I would like to add that there were plenty empty seats on our flight. Has anybody else had similar experience.?????
written by DanielOConnor3 on 28/12/2013
Frequent flier. After 4.5 hour delay ( no food vouchers offered ) charged €13.50 on board aircraft, for an overcooked, past use - by date 'toastie' and soggy, inedible, cheese/biscuits. On complaining, €10 refunded. Raised matter again with purser before leaving aircraft : patronising, argumentative and risible response. Poor, chaotic and inadequate response by Aer Lingus ground staff at Dublin Airport to weather delay, combined to make this one of the worst experiences in my over 50 years of flying
written by danwize on 20/11/2013
Aer Lingus sold our seats and charged us big time to fly home the next day! The service and food was adequate considering we got a good deal on round trip flights between SLC and Dublin. Rather it would have been a good deal if Aer Lingus didn't end up charging my $521 for two more tickets to return home. After getting a little lost in Dublin, we arrived at the airport with a little over an hour before our departure time. When we tried to check in at the kiosk, it said check-in was closed. The attendant directed us to the check-in desk. They told us check-in had closed 15 minutes ago. When I pointed out that there were no lines at security and that an hour would still be plenty of time to get to our flight, they still refused to let me check in and sent me to another desk to find another flight. The frustrating thing was, I presumably would have been allowed to check in on the kiosk if I had been there 15 minutes earlier, but I still could have had to wait in line to check my bags. That was not the case. I was able to walk Right up to the desk because the airport was not very busy. When I went to the customer service desk, we still had 55 minutes before our departure. I asked the rep if there was any way she could get us on the flight and she said "Oh God no!". The only thing she could do was charge us an extra $521 per ticket to get us home the next day. She said she could get us to the U.S. that night, but we'd have to find our own connections, but she was not willing to quote the price of those other options. As it turns out, it looks like Aer Lingus sold our seats out from under us. I'm sure that's the real reason they didn't let us check in. We met two ladies on the hotel shuttle bus who were traveling standby, who also missed that flight. It was very frustrating to be turned away and charged over $1000 more when Aer Lingus still filled our seats. Not only did they make more money by selling our seats, but they doubled down and charged us again for our return flight. Yes, I suppose I should have arrived earlier, but I've made long haul flights before with less time to spare. Not a good ending to our honeymoon.
written by on 17/11/2013
So frustrated by Aerlingus Cork/Glasgow route. My sister was delayed 1.5 hours today on her return to cork...reason given "advese weather conditions in UK". Checked Sky News, bulletins and weather forcast...no weather issues anywhere!!! Whilst waiting for the delayed hour and a half, noted that all flights from Glasgow with throughout the UK were flying on time etc.., so Aerlingus lying to customers again. When she was coming over to Glasgow last week, she was boarded and the doors were closed, when the pilot spoke to say flight could not continue due to major tenchical fault, all to disemabark. Then told by ground staff the flight was cancelled, then told they were being bussed to Dublin to fly to Glasgow. So....on one return Cork to Glasgow flight..both routes were delayed/cancelled/diverted!!! Similar things with my mother who is blind and needs assistence. EVERY flight she flew between Cork and Glasgow, Glasgow to Cork, was delayed...EVERY SINGLE ONE, plus they left her to find her own way off the plane last December even thought she had assistance booked and confirmed, and she's blind!!! DISGUSTING AIRLINE, NO CUSTOMER SERVICE, BUT STUCK WITH THEM as no other carrier between Cork and Glasgow.
written by M12345 on 04/10/2013
I have made 2 official complaints about discrimination issues when boarding an Aer Lingus flight. I was promised by a flight attendant Deirdre that I would be contacted and never was. So now I am confident that Aer Lingus is a proponent for discrimination. Being from North America and now living in Europe flying with Aer Lingus once a week, I now realise that the is the norm and practice of this airline. I am disgusted by the lack of diversity!
written by on 15/09/2013
Wow! In this day and age to have such a diabolical airline with such diabolical service is beyond belief. You are lured by an exceptional price offer, only to find out that is not the price AT ALL...... You pay your ticket, then you pay for your baggage (20 euro per piece) THEN and this is the real funny part, you have to PAY FOR YOUR SEAT! (5 euros extra). Of course you don't know about this until it comes time to check in online etc etc..... If you want to use a second credit card for any reason, forget about it. This airline is about as inflexible, unfriendly and arrogant as they come!! How they survive in this competitive market is beyond me. When my partner telephoned for assistance and an explanation, she was rather unceremoniously directed to "Passage 165 of our terms and conditions". If you value your sanity, blood pressure and sense of humanity, you will stay well clear of this airline. I only wish I could advertise this discontent a lot more widely.
written by Weimieowner on 11/06/2013
Aer Lingus sucks! 3 out of the 4 flights were late. Only one was boarded on-time. Absolutely zero customer service. Flight attendants and crew lied about delay times. One of our flights had to be diverted to get more fuel. This caused high the flight to miss connections, When we asked the flight crew for some info about the connections, all they would say is they have no info until we land in Dublin. On top of that, Aer Lingus rebooked folks on wrong flights. Instead of rebooking for June 9th, they rebooked the displaced customers for July 9th! Terrible. Don't be lured by their cheap prices. You get what you pay for....don't do it.
written by on 23/04/2013
Beware about this airline service, Aer Lingus the worst airline I've ever dealt with. I booked a ticket to Paris from NY a month before my trip and got the booking confirmation and final itinerary by email. On my day of trip, I went to the airport to check-in and they told me my ticket has been canceled because they had some issue with my credit card. They told me I should buy the ticket that day in order to get on the plane. The original price I paid for was around $800 but they were asking for over $2,000. I complained that they should have contacted me by email or phone and let me know about the cancellation but they insisted that I have to talk to my bank about this issue. Who would call the airline just to make sure your ticket is still valid after you've already received the confirmation number and the final itinerary?! They were just rude, not helpful and totally unwilling to assist me with this situation. I've booked flights online many times and it never happened to me before and I will never use this airline again.
written by PearlPearl on 10/12/2012
What an attitude this airline is starting to have! Talk about Ryanair's little brother, Hesse guys have overstepped Ryanair in he attitude front.
written by morro41 on 30/11/2012
After the hurricane in the United States, my wife and I were returning to the U.S. from Dublin, via Boston with a final destination of Phoenix, AZ. After arriving at the counter for our flight transfer in Boston, the agent told us the flight was cancelled to Phoenix with the next available flight out 5 days later. Needless to say this was beyond a reasonable amount of time. We were encouraged to book another flight with another airline. We got home via Southwest airlines from Boston to Phoenix. Here is the catch, Aer Lingus basically said it was not their fault we did not make it to Phoenix and we were not due any refund. We were in Boston and on our own. One month later and we still have not compensation for Aer Lingus delivering us to Boston for a flight plan that was to end in Phoenix. Worst customer relations ever. I will never use the airline again and strongly recommend against.
written by Peter_Johansson on 30/11/2012
I was supposed to fly to New York with AerLingus but My flight got cancelled because of the hurricane on the east cost. I requested a refund for the tickets but still after 1 month have not received any money. Have send 3 emails ([email protected]) during last week but no answer yet. Completely unprofessional.
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Toothpick's Response to otnorot's Review
Written on: 11/07/2015
EI from YYZ on 8th August to DUB return on 24th August in Business is listed on the EI website as Fare Total CAD 4,387.13.
I want to change my existing booking to those dates, I have already paid CAD 4028.63.
Of course I would agree to pay the fare difference of CAD 359, however the agent I spoke to this evening said that it would be CAD 390.
She said that she can only quote me the fares she sees on her screen - yet the public facing screen quotes a fare difference that is CAD 30 lower.
Are these agents getting some kind of commission - in this case CAD 30? Is this some kind of scheme to make up for the fact that my Business Class fare does not incur change fees?
Opinions welcome!