written by 3rdchild on 22/06/2019
I took Air France business class to far east, the meal I ordered was the worst EVER. Wine was vinegar. Never again use this company.
written by MaritzaMyers86 on 03/07/2017
Broken seats, entertainment, menu; Careless crew and passengers; hostile to family with children; with four children 3-15 separated in 3 groups of 3,2,1, no WiFi
written by HussamSoliman on 29/05/2017
1- They collect additional FEE if PAY by CREDIT Card ... And, design the Web System Policy to lie?: At last stage of Pay: Instead of completing it make your Ticket a hold for a 3 days! (& Without a fee?) ... When want to pay again: Collect the money from Credit without completing the Reservation!? ... So, must call the Service to solve, Then collect from you: The SERVICE Fee without telling you? ... Its general Policy: Collect the money as they can ... If you can't Pay by web directly from the first time don't proceed: Change Airline or Start over again. 2- I used KLM many: Not bad & their MEAL is good & love Show by presenting a new. 3- Amsterdam AirPort: is not v. big but attractive & have unique Sitting design areas & Crowded & Have a "Meditation" Room for all Religions ... In paris Airp. don't stay a stopover for a long time to discover.
written by Brenda207 on 04/01/2017
I leave in Dubai and I try to avoid the shiny blingblingness of Emirates as much as possible. Indeed, when travelling to Europe or even to the US, I prefer to take the opportunity to do some shopping in the new CDG terminals, have the chance to take a shower at mid-trip, rather than being surrounded by a flight crew running like chickens without a head for 12 hours straight, as it happens on Emirates. Anyways, back to my latest experience on Air France. I have tried very hard to find something wrong with them on this DXB-CDG-LAX round trip. This time was in Business class. From the super efficient check-in to the smiling yet professional crew, to the always welcome walk of the captain before taking-off, I particularly thank Airfrance for the quality of food and wine. The selection is typically french high-end cuisine, and this is probably the highlight of Air France excellence, together with a top-of-the -line service: the flight crew know as much about wine and cocktail than they are capable of calming irate passengers, or organise an emergency evacuation (I didn't experience it on this flight, but I did many years ago). The new interior feature a real flat bed, with plenty of leg room and storage; the flight entertainment system offers a wide selection of music. The connection in CDG was pristine on both directions, and the lounges in CDG are a haven of quiet luxury. I even have enjoyed a free Clarins facial! The only thing I have to mention as a not-so-good point is the poor quality of the lounge in Dubai. Managed by dnata instead of Amor france, it caters a selection indian/middle eastern food and cheap screw-bottled wines that are definitely not at par with the rest of the experience. Thanks AF!
written by tambalamin on 31/12/2016
Air France is the worst Airline flying into and out of Sierra Leone and Africa at large. Why? They have a terrible customer service in Freetown, Lungi and on the phone in the US and France. This is true especially when they are talking to African passengers. Their agents lack the simple concept of good customer service. They are rude, unprofessional and not fit to do business in the hospitality business. This airline should be banned from flying to Sierra Leone and Africa. They are losing and leaving behind baggage of passengers during every flight to Sierra Leone. I do not recommend this airline to anyone flying to Sierra Leone or Africa. Especially if you are traveling for business. They lost my baggage and were unable to help me find it. I had to write a public review about them on Facebook to get their attention. My story started when I arrived in Freetown, Sierra Leone. I flew with Air France from Newark Liberty International Airport to Freetown, Sierra Leone via Charles De Gaulle, Paris, France on December 2nd, 2016. I refused to fly with the alternatives due to similar stories I had in the past. One of my luggage was missing for more than 12 days and when I received it, items were missing. I know and understand that it is not unusual for a baggage to be left behind. What prompted me to write this review is the attitude of Air France in the process of locating and delivering my lost baggage. This is so far my worst experience with a Delta partner. I have been flying Delta for years but this experience has given me a second choice and hence the reason for this public review. As a priority member with Gold medallion status, I never anticipated my luggage being delayed without help or customer service agents being rude to me on the phone and in person. If they can be that rude with a Gold medallion member, it is worse for ordinary travelers. When I arrived in Freetown and noticed one of my luggage was missing, I expected to see a Delta/Air France or some agent to help me with the next steps. There was no Air France or Delta Agent at the Airport. There was one old man pulling luggage and parking them on the side. I later found out that the old man was working for a company Air France contracted to do their dirty jobs with baggage in Freetown. There were more than 30 passengers around whose luggage were missing. We stood there for than 1 hour without help. We started asking for help with loud noises and eventually the old man told us, he is the only one around at the moment and that we will come to help us later. I later found out that there were three other baggage agents inside a room helping passengers who are willing to bribe them. I entered the room and ask them to come outside and help us. They refused and after a while, one of them came outside. They were very unprofessional. They did not communicate to passengers the procedure to fill out the missing baggage forms. After more than 3 hours, I was able to get one of them to fill out the missing baggage form for me. I missed my ferry to Freetown and ended up taking a small risky boat. I was told they will call me when my baggage arrived on Tuesday December 6th and they will deliver it to my address. I waited until December 6th. I did not receive a call and my baggage was not delivered. I visited Air France office in Freetown where I met more unprofessional staff. They told me my baggage did not arrive and they have no further information for me. I called Delta Medallion to track my baggage. The agents on the phone told me my baggage was last checked on December 5th at Paris but they are unable to give me information about its next destination or when I will receive it. Long story short, I spend more than 12 days fighting with Air France and Delta on the phone and Facebook to get my baggage. During this time, none of their agents used the apology word. Instead they continued to be rude, unprofessional, and fit for purpose. As a result, I had to cancel my Air France return ticket, and buy a return ticket from the alternative airlines. I was not the only passenger in this situations. There are hundreds of passengers flying into and out of Sierra Leone each week and at least 20% of them go through this type of situation. I believe somebody need to raise the alarm and action is needed to correct the situation. If you ever want to fly to Sierra Leone or some African country, I urge you to reconsider your decision if Air France is on your list of Airlines to fly with. We deserve better in Sierra Leone and Africa at large. Stay away from Air France and buy tickets from the alternatives.
written by AshantiMorse343 on 03/03/2016
Attention to misleading upgrades - AirFrance will try to sell you an upgrade but it may turn out to be to just one leg of the flight. You will not find out until you have already paid. It may turn out to be a really bad deal. No one will try to help you. The ground staff will take no responsibility for their words and will refuse you to give their names. In general the staff will just send you somewhere else to solve your problem where they will do exactly the same.
written by spMeier405 on 21/11/2014
Love Air France. Hate Delta. It lost critical mileage seating on Air France for April 2015 to Paris (Business outbound/First Return), Are we surprised? Not in the least.
written by gosip on 21/10/2014
I will not use them either. Not a professiona company and the staff is rude
written by MacDonald155 on 05/10/2014
I hate air france! After a wonderful trip to paris they managed to not deliver my luggage from a DIRECT flight! I am so angry i wish they go bankrupt! I will sue if my bag is not delivered by oct 30th. This is a sad excuse for an airline! Air france die!
written by kerrisha on 02/10/2014
written by Porter358 on 25/09/2014
Good points 1. Media console is up to date and easy to use. Bad points 1. Food was the worst I've had in years. Packets of disgusting rosemary bread stick things. Main meal consisted of sweet bread pudding thing, a bread roll and croissant. To much bread in the one meal. 2. Ran out of red wine only a few hours into long hall flight. Think this was also the case for white wine.
written by DNTP on 19/08/2014
IF YOU WANT TO USE THE TOILETS, STAY AWAY FROM AIR FRANCE My wife and I took an evening flight from JFK to Paris. She got up in the middle of the night and encountered another passenger who was had just used the toilet. In the darkened plane, the passenger held a curtain open so that my wife could follow. Then, as she was returning to her seat, a member of the flight crew threw open the door and started shouting "This is a restricted area"! He pointed to a "minus" sign, which the French know (but my wife did not) means "Do not enter." The sign, however, was covering the words "Restricted Area" so there was no way she could have read the warning. My wife apologized profusely, and explained that another passenger had used the toilet and held the curtain for her. This apparently infuriated the flight crewman, who apparently had failed to notice the first passenger (though video cameras were everywhere). He shouted that no one had used the toilet, essentially accusing my wife of lying. Escalating the non-event, he threatened to call the police, though there was obviously no need for the police to subdue a terrified woman who accidentally opened a curtain with the words "Restricted Area" obscured by a Minus Sign. The unnecessary episode from badge happy flight crewman left her shaking for the remainder of the trip. My advice: Use the toilet before your fly Air France, and go easy on the liquids.
written by CaliHicks223 on 07/08/2014
After having one of the worst experiences ever on this airline I decided to look them up. What came up was videos of there labs that they use monkeys in. I was disguised by what I saw even more then I was flying with them. They were slamming monkeys in to cages choking them and putting them in tubes were they couldent move. So to recap on top of my terrible experience this airline is using the money I wasted flying with there worthless airline to abuse animals and test on them....
written by 46McPherson on 15/05/2014
Taking my daughter to Paris as a college graduation celebration. Made a connection in Boston with over 2 hours between flights, more than adequate time for our luggage to make our plane. Or so I thought. Our luggage did not arrive with us. We were told it would be delivered by the end of the following business day. OK, things happen, I adapted and we purchased some necessities. Our luggage did not arrive the next day. Nor did it arrive the following day. We were told it would be there that evening. My daughter's arrived sometime during the second night. As I began to track mine, I find out it had not even left Boston until 2 days later. Then I am told that it should be our third day in Paris. Nope. Went through the entire third day and it wasn't until I got my travel insurance company and travel agent involved, did they finally get it delivered at 10pm the third night. I know things happen, but after having the Air France Baggage Representative on the phone tell me that bas are delivered within 12 hours of arriving at the airport, I have come to the conclusion that no one should ever fly Air France again. I was given excuse after excuse; it was on the delivery truck, there was a strike by the delivery company, they were unhappy with their old delivery company and this was a new one so they weren't sure how it was going to work out, etc. Air France - never again. And after the apathetic response, I am willing to go out on a limb and say - Paris - never again.
written by saida1 on 18/01/2014
on December 24/2013 i was traveling with my 2 kids.by the mid day they send me in email saying our flight was delayed from 7:15PM to 9:15 pm. On our way to airport, i get a bunch of emails, delays to 1;30 ect......I called air France someone said our tickets were sold out, i said how our tickets get sold out and i bought them in early October did not make sense to me. i was so upset. we got to the airport, were called by the agent, he swept my passport he said oh sorry there is a problem, they put you for tomorrow flight with DELTA,but he said don't worry, he called Yolande Amiot-Priso,(Client Manager), she said she was sorry it was a bad weather condition in Europe. it was so simple to say so then to say our ticks get sold out. she was terrific with us. she spend almost 1H to helps us. Made our flight thanks to her. Went above and beyond to help.
written by Clarkem63 on 28/10/2013
Made air France online booking was sent an email confirmation in my name. Tried to use online reservation system but couldn't so called them. Was told my name had been incorrectly input on the system and I wouldn't be able to travel unless it was changed at a cost of £40. Representative was quite arrogant and woudln't accept that I was misled into not spotting the mistake when the booking was confirmed with my correct name. Feel like I'm being held hostage as I would be down £200 if I cancelled yet I can't fly without paying an extra £40. Strange thing is that insurance bought through air France is set up correctly with the right name! Have referred matter to ABTA and also made a formal complaint - no outcome yet. Representative also told me that he was the air France customer relations department after I asked to speak directly to someone from this area!
written by sammypanera on 27/09/2013
I have travelled to Paris many times for conferences and always fly on Air France. The staff is friendly and nice and the food is excellent. I can't imagine flying on a US airline to Europe. I only wish I could fly more often and I would choose this airline.
written by milanvaculciak on 27/09/2013
France air is no 1 no to fly with them. Really bad experience to fly or even to use their web side. The customer service is really bad . Never will fly again with them.
written by Berlin-George on 28/08/2013
The seats cannot be laid down totally flat, but they are sufficient for long intercontinental flights.
written by on 17/07/2013
Just for people to know that Air France has the worst call centre in North America since Air France got sold to Delta Airlines and moved the call centre in Atlanta, Georgia , people are so rude and no service at all
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Lipjam's Response to kerrisha's Review
Written on: 10/10/2014
I flew Air France and I found it very enjoyable. It is annoying when things go wrong but please remember that baggage is handled by airport authority staff not Airline.