Broken seats, entertainment, menu; Careless crew and passengers; hostile to family with children; with four children 3-15 separated in 3 groups of 3,2,1, no WiFi

I leave in Dubai and I try to avoid the shiny blingblingness of Emirates as much as possible. Indeed, when travelling to Europe or even to the US, I prefer to take the opportunity to do some shopping in the new CDG terminals, have the chance to take a shower at mid-trip, rather than being surrounded by a flight crew running like chickens without a head for 12 hours straight, as it happens on Emirates. Anyways, back to my latest experience on Air France. I have tried very hard to find something wrong with them on this DXB-CDG-LAX round trip. This time was in Business class. From the super efficient check-in to the smiling yet professional crew, to the always welcome walk of the captain before taking-off, I particularly thank Airfrance for the quality of food and wine. The selection is typically french high-end cuisine, and this is probably the highlight of Air France excellence, together with a top-of-the -line service: the flight crew know as much about wine and cocktail than they are capable of calming irate passengers, or organise an emergency evacuation (I didn't experience it on this flight, but I did many years ago). The new interior feature a real flat bed, with plenty of leg room and storage; the flight entertainment system offers a wide selection of music. The connection in CDG was pristine on both directions, and the lounges in CDG are a haven of quiet luxury. I even have enjoyed a free Clarins facial! The only thing I have to mention as a not-so-good point is the poor quality of the lounge in Dubai. Managed by dnata instead of Amor france, it caters a selection indian/middle eastern food and cheap screw-bottled wines that are definitely not at par with the rest of the experience. Thanks AF!

Attention to misleading upgrades - AirFrance will try to sell you an upgrade but it may turn out to be to just one leg of the flight. You will not find out until you have already paid. It may turn out to be a really bad deal. No one will try to help you. The ground staff will take no responsibility for their words and will refuse you to give their names. In general the staff will just send you somewhere else to solve your problem where they will do exactly the same.

Love Air France. Hate Delta. It lost critical mileage seating on Air France for April 2015 to Paris (Business outbound/First Return), Are we surprised? Not in the least.

I hate air france! After a wonderful trip to paris they managed to not deliver my luggage from a DIRECT flight! I am so angry i wish they go bankrupt! I will sue if my bag is not delivered by oct 30th. This is a sad excuse for an airline! Air france die!

Good points 1. Media console is up to date and easy to use. Bad points 1. Food was the worst I've had in years. Packets of disgusting rosemary bread stick things. Main meal consisted of sweet bread pudding thing, a bread roll and croissant. To much bread in the one meal. 2. Ran out of red wine only a few hours into long hall flight. Think this was also the case for white wine.

IF YOU WANT TO USE THE TOILETS, STAY AWAY FROM AIR FRANCE My wife and I took an evening flight from JFK to Paris. She got up in the middle of the night and encountered another passenger who was had just used the toilet. In the darkened plane, the passenger held a curtain open so that my wife could follow. Then, as she was returning to her seat, a member of the flight crew threw open the door and started shouting "This is a restricted area"! He pointed to a "minus" sign, which the French know (but my wife did not) means "Do not enter." The sign, however, was covering the words "Restricted Area" so there was no way she could have read the warning. My wife apologized profusely, and explained that another passenger had used the toilet and held the curtain for her. This apparently infuriated the flight crewman, who apparently had failed to notice the first passenger (though video cameras were everywhere). He shouted that no one had used the toilet, essentially accusing my wife of lying. Escalating the non-event, he threatened to call the police, though there was obviously no need for the police to subdue a terrified woman who accidentally opened a curtain with the words "Restricted Area" obscured by a Minus Sign. The unnecessary episode from badge happy flight crewman left her shaking for the remainder of the trip. My advice: Use the toilet before your fly Air France, and go easy on the liquids.

After having one of the worst experiences ever on this airline I decided to look them up. What came up was videos of there labs that they use monkeys in. I was disguised by what I saw even more then I was flying with them. They were slamming monkeys in to cages choking them and putting them in tubes were they couldent move. So to recap on top of my terrible experience this airline is using the money I wasted flying with there worthless airline to abuse animals and test on them....

Taking my daughter to Paris as a college graduation celebration. Made a connection in Boston with over 2 hours between flights, more than adequate time for our luggage to make our plane. Or so I thought. Our luggage did not arrive with us. We were told it would be delivered by the end of the following business day. OK, things happen, I adapted and we purchased some necessities. Our luggage did not arrive the next day. Nor did it arrive the following day. We were told it would be there that evening. My daughter's arrived sometime during the second night. As I began to track mine, I find out it had not even left Boston until 2 days later. Then I am told that it should be our third day in Paris. Nope. Went through the entire third day and it wasn't until I got my travel insurance company and travel agent involved, did they finally get it delivered at 10pm the third night. I know things happen, but after having the Air France Baggage Representative on the phone tell me that bas are delivered within 12 hours of arriving at the airport, I have come to the conclusion that no one should ever fly Air France again. I was given excuse after excuse; it was on the delivery truck, there was a strike by the delivery company, they were unhappy with their old delivery company and this was a new one so they weren't sure how it was going to work out, etc. Air France - never again. And after the apathetic response, I am willing to go out on a limb and say - Paris - never again.

on December 24/2013 i was traveling with my 2 kids.by the mid day they send me in email saying our flight was delayed from 7:15PM to 9:15 pm. On our way to airport, i get a bunch of emails, delays to 1;30 ect......I called air France someone said our tickets were sold out, i said how our tickets get sold out and i bought them in early October did not make sense to me. i was so upset. we got to the airport, were called by the agent, he swept my passport he said oh sorry there is a problem, they put you for tomorrow flight with DELTA,but he said don't worry, he called Yolande Amiot-Priso,(Client Manager), she said she was sorry it was a bad weather condition in Europe. it was so simple to say so then to say our ticks get sold out. she was terrific with us. she spend almost 1H to helps us. Made our flight thanks to her. Went above and beyond to help.

Just for people to know that Air France has the worst call centre in North America since Air France got sold to Delta Airlines and moved the call centre in Atlanta, Georgia , people are so rude and no service at all