written by on 21/04/2010
Further update - 6 days from what should have been the start of our cruise Voyages of Discovery have finally decided to cancel our holiday. But we are not being offered a refund, only the option of transferring to another of their cruises next year. Since they are not doing the same cruise next year they are forcing me to go on a cruise that I'm not interested in.
The 1 star I have given is for their cheek ( ....it's the minimum this site will allow me to give)
written by on 18/04/2010
It's a pity I had to give this a star at all. I was due to go on this cruise 4 days ago but due to the volcanic eruption I have not been able to do so. I appreciatee it is not the company's fault but at the time of writing the majority of other cruise companies are offering the option of a full refund but not so Voyages of Discovery. All they are offering is alternative flight dates to catch up with the ship but at the current time thses are totally realistic as the latest news is that there may be flight disruption for weeks. We have been told by Voyages that they are meeting their contract and 'there is no way you are getting a refund'. We have paid £4000 for a 2 week holiday which is now down to a week in the med ( if we ever manage to fly) and the company so far have no intention of offering us any alternative. I booked this holiday on the strength of all the positive reviews the ship and it's staff have received. It's a shame that the company are not as caring as it's crew. I had already booked a second cruise with this company for later in the year but I am cancelling it.
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Jacq60's Comment
Written on: 24/01/2011
can you update on how your holiday turned out, if your insurance company re-imbursed you and did you cancel your later cruise on Discovery? thanks