Shoe Zone Reviews

Click here if this is your business
★★★★☆
4.1 / 5
81% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

? Ask our helpful community of experts about this product or company
Shoe Zone - Ask a question now

Media Gallery for Shoe Zone

Shoe Zone

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Bad shoes”

Written on: 17/10/2017 by forfun2000 (1 review written)

I tried to return those (safety working) shoes yesterday but I was told the fact they give me blisters is not a valid reason for returning them. I tried to wear those shoes twice and within hours my feet are in pain and so hot. I tried to wear them with thin and thick socks but it is the same. They do not let my feet breath and are not fit for purpose. DO NOT BE TEMPTED by the low price as it will probably turn out to be a waste of money. The Consumer Rights Act 2015 became law on 01… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Bad shoes ”

Written on: 24/08/2017 by 89Spencer (1 review written)

I bought a pair of shoe for my daughter. when she wore them they cut her feet at the back they were bleeding and very sore. I took the shoe to the shop and explained the problem do one was bothered.l was told to go and dispose them my self coz is not there responsibility l walked out and left the shoe at the counter. We all like good price they offer but is it really worth it. My daughter had to walk bare footed for few days… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Great customer service!”

Written on: 24/01/2017 by Gauranga8 (0 reviews written)

Very polite, friendly and helpful staff!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Great customer service!”

Written on: 24/01/2017 by Karmarama (1 review written)

I often shop in Shoezone, Broadmead, Bristol and have always had a very good experience with the staff there. They are always very polite, friendly and helpful. Their shoes are very reasonably priced and they also have a wide range of vegan shoes - which I appreciate being vegetarian myself… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Products good,sales assistant poor”

Written on: 30/12/2016 by Barbjane (1 review written)

I am pleased with my purchases,but the staff were very unfriendly. Having worked in retail myself being polite to your customer is very important. Twice I smiled at her and twice she glared back at me! Come on shoezone, train your staff please… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“THIS SHOP IS TERRIBLE!!!!!!!!!”

Written on: 29/12/2016 by Immanuelc1947 (1 review written)

I did not like this shop because they were rude to me when I was there and they were really unhelpful. when I asked to return something they asked me why and I told them they didn't fit but it wasn't that it was because at the back of my receipt it said they would just return it with a receipt and I had one and they also asked for my address and when I asked they said that if you don't give me my address they wouldn't give me a refund and I still didn't know why they asked for my address if you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“No Friendly Shoes Here.”

Written on: 15/11/2016 by NadiaAdair332 (1 review written)

No welcome. Very unhelpful. The lady did not want to be at work today. Not going back there again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“disgusting customer service!!!”

Written on: 14/10/2016

Went to exchange a pair of school shoes for my son, i had the reciept and did not want my money back. He had only had them 5 weeks and the alot of the stitching came away at the top of the shoe. I got hurled with abusive of the sales assistant, and basically got told my son should not of worn the shoes???? I was bewildered. Its the first time ive ever had to exchange a pair of shoes from shoezone but i will NOT be shopping in there again!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“praise for a member of staff”

Written on: 13/10/2016

I have been buying a shoe for a long time which is very comfortable. Went to my Stroud store and could not find it on shelf. On a weekend in Burnham on Sea i found the store there could not find it. A member of staff asked if she could help, told her my problem and she found it on the system. They did not have it but she found that my store in stroud had two pairs. then she rang and asked them to put them by for me. I am sending this to you because i was impressed by her service and help and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“poor customer service”

Written on: 01/10/2016 by Larissax222 (1 review written)

purchased a pair of shoes for my daughter at 10am this morning she tried them on after school at 3.30pm and was too big so at 4.26pm we returned to the store just for an exchange I didn't want a refund but was told by the supervisor shoes wasn't acceptable as had been worn outside and they had dog poo on sole !!!!! I asked for a contact number to make a complaint as I was very disappointed the way I was spoke to by this male and telling me I have dog poo in my home when I don't even own a dog… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“avoid at all costs”

Written on: 26/09/2016 by llBartlett65 (1 review written)

If i'm looking for a cheaper pair of shoes to tide me over till pay day i usually end up spending a tenner on supermarket canvas shoes but saw that shoe zone had a nice looking pair of white canvas shoes for two pound cheaper and ordered them, big mistake The good first is the free delivery which was with hermes and arrived three days before the expected delivery however, i'm always a size 9 yet they were too big for me, the platic all around the outside of the shoe was uneven and had little… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Return postage refund”

Written on: 18/07/2016 by Edmondson114 (1 review written)

I bought a pair of boots online which were to big so I had to return - goods were returned using Collect Plus. Shoe zone refusing to refund the cost of postage saying this is the responsibility of the customer. Really poor service when other retailers offer free returns when buying goods online. I spoke to the MD who couldn't give a dam, his attitude was unhelpful and unprofessional. Have not recommended to friends and family and urge other customers to stay well clear of this company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Manager.”

Written on: 30/06/2016

I went into the Crewe store in the other day. I went to the the till presuming it was the manger the elderly lady?? She didn't say hello or nothing she was doing something with the till didn't say sorry I'll be with you in a minute!! Then once she had finished doing what she was doing she asked another member of staff to serve me while she stood next to the counter and started talking to another member of staff which I thought was very rude… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Great Customer Service”

Written on: 27/05/2016 by Samlove06 (1 review written)

It's my first time to purchase at this site. I really like their products especially the dress and shoes. I was worried that this is not legit because I have not received my order after 25 days. Yet, i contacted customer service and to my surprise they are prompt in replying to my queries and even gave me options on what they can do. So far, I'm happy and satisfied with how they communicate to their customers. I look forward to receiving my parcel and from there will make my next purchase. I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“COULD OF TRIPPED UP”

Written on: 07/04/2016 by MareliMacKinnon (1 review written)

went to get some daps for daughter but nearly tripped over a bucket full of shoes in middle of aisle. Otherwise pleased with daps… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Really good pair of rigger boots”

Written on: 02/04/2016 by camthecat (1 review written)

I needed a pair of boots for work and bought the black Earthworks boots from Shoezone. I wore them for about 11 hours on the 1st day and they were really comfy and sturdy. Great value for money too… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Work place shoes”

Written on: 04/03/2016 by ParkerHurley (1 review written)

Went back to Chelmsford shop I bought a pair of workshoes they let water in when just standing on damp workforce and were uncomfortable customer service was very bad never never go there again surprised they haven't been shut down they wouldn't refund or replace them didn't even last a day … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Use to love their walking boots but now soals have no grip”

Written on: 20/02/2016 by watergirl038 (3 reviews written)

Shoe zone walking boots have gone from being fantastic boots to now unwearable they give blisters on heel as they've changed the inner material and boots don't grip anymore as the base are not rubber anymore they are plastic… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“After working here I realized that the shoes where...”

Written on: 27/01/2016 by Pruittwy466 (1 review written)

After working here I realized that the shoes where terrible and they have no care for staff paying them minimal wage leaving them on their own and expecting them to carry on with work after hours… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“Nothing to much trouble”

Written on: 27/01/2016 by 159MacLean (1 review written)

I went into the abertillery branch to purchase shoes I had seen in another store they didn't stock the ones I wanted but the staff was more than helpful to find them for me they rang numerous stores and got them for me you don't see this standard of customer service very often I will be going there again and thanks you again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview