I went to the hair salon a couple of weeks ago. Was made to wait an unreasonable amount of time before my stylist showed up to wash my hair. The whole appointment he was interrupted by another member of staff, and so he kept running off to help her. Rushed my hair cut - spent all of 20mins on cutting my hair and styling, even though I was there well beyond an hour given the amount of time he spent doing other things. Complained to the salon, and absolutely no response - complete and utter waste of my money and time. Ludicrous price for a haircut given the quality and service. Can't say one positive thing about it

I have been searching long for a good hairdresser. After a long research and taking into account the positive reviews of Taylor Taylor Liberty, I booked an appointed for a haircut and blow dry with a stylist. My request was a haircut that won't shorthen much my hair legnt give it more body and suit me! I hate the haircut, it doesn't suit the shape of my face at all! At first I decided to give it the beneft of the doubt and hoped that as the haircut sets will suit me better but over a month later I dislike the cut as much as the first day, it doesnt suit me at all! The salon is beautiful and the staff are polite but when it comes to haircuts I can not recommend this salon!

Awful after care service when I wasn't happy after a treatment. Extremely unprofessional, seems to focus on the 'hip and trendy' image that they clearly want to portray, but actually the standard of service is mediocre, and the girl I spoke to from reception was incredibly rude and arrogant. One of their salons closed down recently. I am not surprised. I certainly would not recommend to anyone.

In sum: Honestly, it's the worst salon I've ever been to. Taylor Taylor ruined my hair, demonstrated poor technique (highlights look more like a poor dye job - out of the box), tried to rip me off by over-charging, and management failed to respond to emails and calls. I went in to Taylor and Taylor for the first time this week. I was going in to have half a head of highlights. Upon meeting the stylist, he told me he wanted to do Ombre. I was a little confused, because I booked highlights. I kindly said, that Ombre was nice, but I really didn't like the look for myself. He responded by saying, "well, if I have to highlight to the root, I can do a T-section, while at the same time, charge you for a half a head." Keep in mind, the service I booked was, "Half a Head of Highlights," which to my knowledge and every other salon's knowledge on the planet - highlights are traditionally going to the root. I was pretty perplexed. I should have walked out of the salon at that moment, as it already had left a bad taste in my mouth - but decided to sit quietly and agree, though, I felt taken advantage of. I then explained to the stylist, that I loved my blonde color, but I wanted to go a little brighter, in some sections around the face. He said he preferred it to be more natural, I said, I preferred it to be brighter. Again, I should have read the vibes - we weren't clicking. Long story short, I left the salon with GREY hair with an orange tinge to it! If you see in the photo, my hair is a golden blonde. So, I wound up with the exact opposite, (or, I don't even know what I wound up with), but it's pretty terrible looking. Additionally, the technique of the highlights honestly look like a bad dye job, straight out of the box. I've tried to wash out as much of the toner as possible (using clarifying shampoo), but I'm left with a gross shade of pale, washed-out orange. And feeling pretty discouraged. I am very familiar with the standards of many salons in New York City, and after visiting Taylor Taylor Spitafields - I can safely say, from my experience, the salon is "pretend posh". While, I'm sure this is not representative for all staff at the salon, (following my visit, I have read that she does great color and is very kind) but with the stylist I had, it was exceptionally a poor experience. Prior to this review, I called up the salon the following day; to which I was rushed off the phone, and was told to email management. Additionally, during the brief conversation, the receptionist, stated that management was currently there, so he would have them read the email immediately. I asked if management was there, why I could not speak to them directly over the phone. He explained "that is not our policy". I have still not have had the kind courtesy of a simple reply. In the mean time, I'm having to walk around London, with terrible hair, in a state of flux; and hating your hair when you normally love it, is honestly the worst feeling. In conclusion, Taylor Taylor not only ripped me off (by charging a half a head for a t-section of highlights), but failed to listen to what I wanted (which wasn't anything unusual or particular). Additionally, the salon demonstrated exceptionally poor technique (every strand of hair goes into foil?), and to top it all off, when a customer is unsatisfied, they choose not respond in order to correct their mistakes. If that doesn't demonstrate the class of the salon, I'm not sure what else does. In conclusion, I would never in a million years, go here again, even if it was FREE. Salons in London like Windle and Moodie, Cobella, and others do a much better job - and don't have to pretend to be posh, they just do a nice job, and care about their clients.

Beautiful salon but I have never felt more uncomfortable in a salon before. To not even be greeted as you walk in or offered a drink whilst your stylist is running late is terrible customer service, especially as one member of staff was stood using a computer. Observing 3stylists while i waited, none of which were talking to their clients, just silently snipping away to oh so cool music. I felt this wasnt the place for me and left before sitting in the chair. Sure I want a good haircut and a nice environment but fot me its the staff that make me feel special and comfortable enough to trust them with a pair of scissors

Totally over rated, my experience was rushed and very hot, I had it cut downstairs and was sweating even though it's winter by a stylist who thought he was too cool to talk to me, I only went because my girlfriend paid for me, I won't be going back because I wasn't special enough to get any attention, maybe you have to be a celebrity to get the proper service..

3 months since a disaterous haircut from a top stylist of Taylor Taylor and still waiting for the short layers to grow out. I have never been so disappointed by a haircut. Do not go here.

This is my second visit, I loved my first haircut and went back to the same stylist. I specifically asked for long layers and walked away with short uneven layers, which are totally unsuitable for my fine wavy hair.

The stylist managed to cover this up with their styling skills, but I am unable wear my hair curly or straightem it, without the layers sticking out and I have been left with a hair cut that I can only wear in a now very wispy pony tail. (not the best look).

I will not be going back.

Yes, the salon does look great itself. But that is really the only positive thing to say about the overall experience there.
I asked for not too many in my long hair. Which left me ended up with having my hair at the end a complete straight line with one layer that was complete straight about 5 cm above. My thin hair was thinned out a lot afterwards (for whatever reason). The hairdresser recommended that it would look great when he would blow dry the hair a bit messy. But that just ended up that I didn't realise in the salon straight away that while he thinned the hair, he had left a big hole around the ear area. Which of course looks awful, while the rest of the hair only has two different length. I ended up cutting the hair myself. To just even the sides up - it does look so much better!!!
Never again.

Having read the reviews on here I was truly excited about trying out Taylor Taylor this weekend, however, sadly the reviews didn't match my experience.

The atmosphere was pretty hectic when I got there, too many clients vs. seats but just thought there was a bit of a back log. The chaps on reception were friendly and offered me drinks etc, so was quite happy to start with.

I left the airy upstairs which was a little full and went downstairs to an even busier environment with people having to shuffle round seats, squeeze in corners and it honestly felt like a mad house!

I then met my colourist who seemed like a nice fella. We talked about what I wanted and then he went ahead putting about 20 foils in my hair and an all over gloss.

After 20 minutes cooking off I go to be washed off in the very fab looking wash room to find that room back logged with clients standing waiting - never experienced that before at a hairdressers - and then once in the seat was told the boiler was broken and the water was cold.

Ok, the water wasn't freezing, but certainly was on the cool side!

The chap washing my hair was very friendly, kept saying sorry for the cold water.

So then, it was back in to the crazy downstairs room for my haircut. My stylist had a quick chat with me about what I wanted and then started going in to cut mode.

I was very surprised the fella who coloured my hair didn't come over to check the end result at all!

Hair was cut, slight sweeping fringe put in, and then a really lovely blow dry. My stylist did say that the boiler had broken down at least five times recently and nobody was doing to fix the cold water situation at the washing stations! Nice.

So I just kept thinking, hectic experience but my hair was looking okish and the blowdry was awesome.

Upon going upstairs to pay to my utter shock and horror the price I was told had nearly doubled! I asked why it was so expensive and was told my foils were classed as a 'full head' - OMG - full head of 20 foils. Crikey. So I had an all over gloss plus the price of a full head. I really didn't know what to do, and graciously paid walking out feeling upset and angry by this price. I debated with myself about going back, but hey, guess the British 'no complaining' kicked in and I didn't.

So, this morning washed my hair as normal and the colour is pretty much identical to what I went in with. Not the rich glossy dark brown and teased blonde bits through it.

The cut in it's normal glory is awful too - the fringe is wonky and not blended in and looks horrid.

I'm rather upset by the whole utter disappointment and experience.

It certainly wasn't a £200 experience I'd expect and the end result is really anything but great. I won't be going back, my £200 I'm sure will be better spent in other salons in London.

Wish I'd had the experience of other reviews!!