Read reviews of Wanadoo Broadband at Review Centre.If you are looking for Wanadoo's website, they are now Orange.
written by on 09/04/2010
I got the orange broadband with 8mg and the livebox. i did not like it at all the internet cut out and the internet speed got very very slow. i rang orange 8 times to get the speed fix and when it did get fixed it was good every thing was good for 2 weeks then the speed went slow again it went so slow i can not watch youtube video's or go on facebook. i rang them again to get it fixed but the people that answer the phone can not speak nomal english and there not help at all i was on the phone for over an hour and half the time i was on hold and also the person i was talking to did not know what he was doing. every time i ask him something he put me on hold. so dont get orange broadband i am going to get BT or O2 never orange again
thank you for reading
written by Two Wise Owls on 28/07/2009
Previously it came under Wanadoo but since it has changed to Orange the service has gone from bad to worse. When a problem arose it took ages to sort out on a prime time telephone number. All in all from time the problem was reported to time it was resolved it cost me over £20 in phone calls. The technical desk have a tick box chart and if it does not follow on the lines they do not seem to know what to do. Speed of broadband connection was meant to be increased to 8mb but it is only just over 2mb. The last straw was last month when I tried to get a migration code to switch to another broadband operator who was offering a much better deal with a good back up service but Orange delayed and delayed and by the time I received it the offer had finished. Appalling.
written by on 09/06/2009
Have been with Orange since they were Freeserve and Wannadoo. The Orange takeover seems to have destroyed the service offered. Staff who seem unfamiliar with their products and certainly do not want to help. Have spent many hours on the phone to them trying to sort out billing problems and connection problems.
written by Zavist on 22/10/2008
I was paying £14.99 for a Wannadoo service until Orange took over in June 2006. As an existing Orange customer I was apparently eligible to free broadband under my 18 month mobile contract. I signed up to this and cancelled my DD to Wannadoo.
Last week, I was very shocked to discover that Orange have been charging me £17.99 a month since this time with in my opinion no authorisation. Last week, I asked orange for a full refund which they have declined on the grounds I did not sign up to the free contract even though their own terms and conditions show I was eligible as far as I am aware.
I do not recommend Wanadoo Broadband.
written by xBeautyx on 22/08/2008
I have had nothing but a nightmare since Orange took over Wanadoo! All day now I have been on the phone! My internet hasn't been working properly for a good few months now! Thinking that maybe it was the amount of people trying to access the internet the same time as me I thought nothing of it! My internet keeps cutting off then connecting for about 40seconds then disconnects again! I argued my point that I haven't used to internet properly like any other person and think it is completely wrong that they still charge me!
The day I made a complaint they took £15 out of my bank, when I told them my internet isn't working! They then said if I want an MAC Code I must pay £50 to cancel when I have been a member of Wanadoo/Orange for over 3 years! Does anyone actually know when Orange baught Wanadoo and if anyone is having the same problems as me? They sent me a new wireless router which was before Livebox but now is a Siemens router and the same problem is occurring! They said they would refund me £4 for the internet I haven't used.
I think they should just stick to mobiles! I have an Orange mobile and never have I had a problem with the connection.
written by on 21/08/2008
I have been waiting since March to get a refund on telephone call charges via livebox not made by me. They owe me nearly £300 which they said would be refunded on my card 11th August. Phoned customer services yesterday to be told that the bank had refused to accept the payment into my account but they will send me a cheque. By return? No! Another 28 days to wait.
I wonder if this time it will be lost in the post? Will I ever see my money again?
written by jcw on 05/06/2008
There was no problem with this product when it was managed by Freeserve or by Wanadoo, but on being taken over by Orange, we have suffered no end of problems. These have included technical faults that have taken unacceptable numbers of expensive telephone calls to resolve, an inability to communicate to the correct address upon moving, difficulties setting up the move in the first place, unhelpful customer support representatives who give information I was not happy with, and finally I feel a complete failure of service in my experience. Technical Support have so far not yet fixed the fault, insisting the problem was with our equipment (we did not use their Live Box because it updates itself randomly and disconnects you from the internet - not an option for us, as needed a stable internet connection for working from home). We had, however, proven that the problem was not with our equipment by connecting a different router and having the same difficulties. We had no option but to set up a dial-up connection, very expensive for me, for a month until we were able to migrate to another provider (the Post Office - highly recommended, by the way). What a trauma that was! Firstly it took Orange a week to send the migration code by e-mail. We finally migrated in January 2008. In April we were still receiving letters, e-mails and even a telephone call from Orange, asking why they could not collect payment. I have lost count of the number of telephone calls I made to Orange to try to get them to understand that the account was closed and that they in fact owed me money for payments taken since the service had stopped. I was told repeatedly that I still owed them money. It took about a month from my initial communications with Orange to finally get confirmation that the account had been closed. Now that we are in June, Orange have told me that a refund will be coming my way (something which I have been told several times before and which has not to date transpired).
I would never use Orange Broadband again, and I would not recommend this ISP to my worst enemy.
written by on 03/06/2008
I have been with Freeserve, then Wanadoo since 2002 and never had a complaint. Fantastic service and knowledgable technical help. However, since Orange have taken over the service and technical help have taken a nose dive for me. The Broadband went down once in a blue moon under the former owners, with Orange it is more often down than up. When you ring technical help they are unhelpful in my experience. There website tells you the service is working when it isn't and you are constantly frustrated and without service.
written by on 21/05/2008
We have been with this company since they were Freeserve which back then, to be fair were quite a good company. We never had problems when they were Freeserve or Wanadoo. But then, Orange took over.
We started losing the internet connection all the time, became slower, totally stops working at certain points etc. Would not recommend.
written by Kellys Angel on 15/04/2008
Recently lost my PIN for the voicemail on my second line. Called customer service (in India) was transferred to and fro for at least half and hour all telling me I needed to speak with the 'other' department. Finally they tell me they will send the PIN in 5 to 7 days. I run a business on second line and am planning a wedding.... not good to have to wait 5 days let alone 7.
PIN didn't come. Called again. Same thing... 7 days later PIN still not here.
I sign up for another company and ask for migration code from Orange. They say it will be with me in 3 to 5 days after trying to tell me I should stay and get a better deal - no thanks.
5 days later and no PIN or Migration Code. I sent complaint through contact form (15 times) - got automated reply! - waiting for REAL response. Call centres in India at high rates. No way of emailing direct. Can only send questions through the contact form - which itself is not easy to find.
written by on 27/03/2008
Well, it hasn't worked properly for 3 months now and I'm paying my mobile line rental but not getting the free broadband they promised as far as I am aware. In my opinion there is not being much done to fix it and their customer service is the worst I have experienced. My neighbor went without for 2 months too. I do not recommend www.wanadoo.co.uk.
written by lobby on 26/02/2008
Fantastic offers by Orange but they CANNOT DELIVER. Time the government did something about companies who take money and don't supply.
My comments are not without foundation I work in this field, I advise on ISP's and Orange is a non starter.
I could go on but it stresses me out when I have to remind myself of the time my invalid mother was refused any kind of realistic support and only due to the intervention of myself was my mother online after 4 months of me pressing Orange!
written by bstock on 24/01/2008
Signed up for Orange Broadband in September 2007 and I'm still not connected. Cancelled my account last week and now trying to get hold of my MAC code which they will not give me. I recommend to not use Orange Broadband as your Internet Service Provider!
written by on 07/01/2008
All went well until I had a connectivity problem, then I became unhappy with their service especially with the expensive call centers... I would recommend to not use www.wanadoo.co.uk!
written by on 04/01/2008
the worst broadband provider i have ever used
technical support absolutley diabolical
written by on 03/01/2008
It took 3 months approx to get the internet phone going they admitted to me the issue had to go to France to find out the problem.
For the last 4 months internet speed 1mbps to 2mbps max and varies wildly between those figures plus a massive amount of disconnections/reconnection's
never again do I ever want orange broadband and I am still short of being with them for a year
written by on 28/12/2007
Ive been without broadband now for 4 weeks. Customer services cant help, and reffer me to tech support. Tech support keeps telling me there is a line fault, and will be fixed in 5 days. so 5 days later, still same problem, spoke to tech support, who said there is a line fault, will be fixed in five days. this has now been going on for 4 weeks, and i'm still without any connection.
written by on 28/12/2007
Once again Orange have shown they can't keep their word to me and have proven to be useless at sorting out my problems. I was without a connection in sept for 3 weeks and was promised I would not have any more problems. BUT since the beginning of december my speed has been a max of 0.5 download and 0.2 upload. they admit it should be 4.5 kps (I could go faster with dial up). After doing all the line checks and getting me to check the speed and rebooting the live box the technicians tell me it is a BT problem with the line. So i wait and ring up about twice a week to be told that nothing has happened. So today i ring them up for a migration code they get all upset about this and tell me they will charge me for leaving early. I don't care, I'm still leaving. I am now waiting for my migration code and will use it asap.
written by shimonkalichman on 03/09/2007
Service went dead with Wanadoo Broadband, waited for 3 weeks for it to be fixed before I gave up and switched over - you have to speak to someone that just keeps repeating everything you say to them but completely unable to solve any problem.
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