As a customer of O2, I recently opted for their mobile phone insurance through their website, www.o2.co.uk, and I must say, I'm thoroughly impressed. Here's why: Coverage: O2's mobile phone insurance offers comprehensive coverage against a wide range of mishaps including accidental damage, loss, and theft. Whether it's a cracked screen or a lost device, they've got you covered. Affordable Premiums: The insurance premiums are reasonable, especially considering the peace of mind they provide. With various coverage tiers to choose from, you can find a plan that suits your needs and budget. Efficient Claims Process: Fortunately, I haven't had to file a claim yet, but from what I've heard from other users, the claims process is seamless and hassle-free. O2's dedicated support team ensures that your claim is processed quickly, minimizing any inconvenience. Convenience: Signing up for O2's mobile phone insurance is incredibly convenient. You can easily purchase it online through their website, and manage your policy effortlessly through their user-friendly interface. Excellent Customer Service: O2 is known for its exceptional customer service, and their insurance department is no exception. Whether you have questions about your policy or need assistance with a claim, their support team is always ready to help, providing prompt and friendly service. Overall, I highly recommend O2's mobile phone insurance to anyone looking for reliable coverage and exceptional service. It's a small investment that pays off immensely in terms of peace of mind and convenience.

Absolutely disgusting service Waited 8 days when only told 6 Then received a faulty replacement refurbished phone that will not charge now been told to wait another 6 days

If something happened(damage of lost )you receiving mobile with refurbished condition ful of scratch dirti etc after that charge lots of money.pleas stay away from O2 insure.never again.

My mobile has been lost on 28th October 2023. I called many times to customer care and claim department everytime they hold my call for long time or said sorry can't hear you I transfer your call. One of male advisors was not good in English he asked 10 times contact number and also spelling of policy holder really very frustrating. Many I explained scenario of incident but evertytime they asked same questions and did not tried to understand my situation. I wouldn't recommend anyone to buy phone from o2 and pay insurance because every advisor frustrating not understand. Overall I will give 0 rating to this service providers.