written by on 27/09/2010
From what I've seen 02 Insure were quite good. My HTC stopped working the screen was going blank for no reason and couldn't use half the time. Called the insurance department to make a claim. I was told by the agent that if there was no incdent of damage that I would need a damage report because it sounded like a warranty issue. Had my phone looked at by the warranty turns out there was liquid damage in the phone, store said that it might have been condensation. While I was waiting for the Phone to be looked at the store gave me a loan phone to use which meant I wasn't without a phone.
I did have to check my emails online but that wasn't too much of a problem.
When the report came back I called insurance again they said that they ould have no problem covering my phone because it was damaged physically and was not a manufacturer fault.
Sent in the report like they asked faxed it from the store and sent in a copy by email just to be on safe side. Called back a day later and it was there. My claim was processed and the next day I had my phone!
I did ask for acopy of my terms and conditions too and it does make sense and seems reasonable. Some people expect too much just because they are claiming on their phone. Insurance is still insurance.
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