Vodafone Mobile Phone Insurance Reviews

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Vodafone Mobile Phone Insurance

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Latest Reviews

★☆☆☆☆

“Phone stolen, police report provided but no replacement ”

Written on: 22/05/2020 by McHughbf1983 (1 review written)

Someone stole my bag and my table in my house, I reported the incident to the police. I went to a vodafone store to call as I didn't have a way to contact them regarding the issue and I never had a replacement even though I was paying for an Insurance for more than two years and I have been in contract with vodafone over 5 years.All this happened more than a year ago, I keep paying for the devices till now. My case is with the Financial Ombudsmen service. They are the worst… Read Full Review

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★☆☆☆☆

“Worst insurance ”

Written on: 26/05/2018 by akSnyder463 (1 review written)

Terrible rude customer service that would never replace your lost device!Stay away from them!Wasting time and money with them!NEVER AGAIN!… Read Full Review

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★☆☆☆☆

“Vodafone Business AhhAhh”

Written on: 06/02/2017 by Elsamae13 (1 review written)

Dropped my phone and the screen cracked on my iPhone 6s. Took it to the Vodafone store who were very helpful and told me I was covered on ther insurance with a £60 excess. The store gave me a android phone and told me I could not add my contacts to the phone as it's a different sim. Have you tried to run a business with no contacts, it's very hard and frustrating as the pathetic phone they gave me also switches off after a few seconds when on a call. The store called me to say my phone was… Read Full Review

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★☆☆☆☆

“Send in my not working phone”

Written on: 07/04/2016 by Galbania (1 review written)

Send in my not working phone, paid $125 excess got one back that worked even less. OK there was a 4 week warranty on it and I could have sent it back at my own cost, but I just had enough and cancelled my insurance. Why would you have an insurance when you get a phone that works even less than the one you sent in? Plus, when I made the payment my computer gave me the message that the security certificate had expired. As there was no other option to pay I had to use that… Read Full Review

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★☆☆☆☆

“absolutely robbery ”

Written on: 15/04/2015 by RosaEngland95 (1 review written)

lost my phone around the supermarket , and they declined coz missing on public place unattained what a terrible and stupid excuse , stay away from them… Read Full Review

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★☆☆☆☆

“Every loophole in the book is used to avoid paying out”

Written on: 13/11/2014 by SonnyReynolds445 (1 review written)

Been paying insurance for over 5 years and have never made a claim. When I made my first claim the refused to pay out because it was not reported in a timely manner. ************* AVOID AT ALL COSTS ***********… Read Full Review

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★☆☆☆☆

“Terrible insurance ”

Written on: 29/05/2014 by ujWright244 (1 review written)

I have been with Vodafone for several years and never had any problems but I have never had my phone stolen before. When I called to report it had been stolen everything seemed go okay until they told me they didn't have the same phone to replace mine with and that they didn't know when they would be getting any more back in stock so they wanted me to carry on paying my £70 a month plan with no phone and with no time scale on how long it would be until they sent me a new phone. After 2 weeks… Read Full Review

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★☆☆☆☆

“Stay away they are liars charge you money for the...”

Written on: 07/10/2013 by Achoo420 (1 review written)

Stay away they are liars charge you money for the calls you don't make and then don't even explain anything. Stay away from them. Wish I could give no stars… Read Full Review

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Naseersaeed's Response to Achoo420's Review

Written on: 08/10/2013

100o/o agreed they are liars ,customer services zero

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★☆☆☆☆

“vodaphone insurance-awaste of money”

Written on: 14/09/2013 by marcuskane (1 review written)

My Nokia Lumia 800 stoped working.As still under warranty i returned to Vodaphone. Stated it was water damage and to make insurance claim. Contacted insurance company and as I could not give a date the water got into phone,I had no idea how this happened, and refused to lie about this. they would not take my claim after paying them for 25 years. Thank God my contract only has 3 months to go… Read Full Review

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★☆☆☆☆

“STAY WELL AWAY”

Written on: 23/08/2013 by mcc664 (1 review written)

My iphone was stolen and i got a garda report and everything. when i contacted vodafone insurance they told me that they would look after it. TWO MONTHS ON i get a letter saying claim rejected?! STAY WELL AWAY. i am leaving vodafone after twenty fiver years of being with them. horrible people to deal with… Read Full Review

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★☆☆☆☆

“Shame that NO stars is not an option... A TOTAL DUD!”

Written on: 15/08/2013 by KrankyOldBastard (1 review written)

You accept their insurance in good faith. Then when you need them after you've accidently cracked the screen of your iPhone 5, you're told "Sure no problem! Take it into the store, they'll send to the service department that will replace it with a refurbish one, after which they'll send it back to the store for you to collect. You're up for $125 excess. It shouldn't take more than 2 weeks..." TWO WEEKS!!! The replacement offered was a mickey mouse phone with a rotary dial at the front (well in… Read Full Review

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★☆☆☆☆

““Vodaphone mobile phone insuarence- STAY AWAY FROM...”

Written on: 02/08/2013

When i claimed my insurance ti woz rejcted coz i didn't call and baned my lost phone strait .Person which i talk to waz wery disrespecting and had no manners. There only job is to reject claims in every possibile way. Now im stack without a phone for 16 months… Read Full Review

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★☆☆☆☆

“Vodaphone mobile phone insuarence- STAY AWAY FROM THEM!!!”

Written on: 14/06/2013

I upgraded my 2 vodaphone lines on the 19th of June 2013, when l came to make an insurance claim for accidental damage 6 months later I was shocked!! Vodaphone insurance informed me that the new phone had never been used with the sim they issued. Despite proof in text messages in the phone and dialed numbers etc covering the period they insisted their systems were correct. They refused to replace my phone, with still 18 months to go on the contract. I am writting this post because I would hate… Read Full Review

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★★★★★

“Happy with the Insurance”

Written on: 06/03/2013

Lost my iphone at a bus stop, or it was stolen from my bag, went straight to Vodafone who told me it was going to be $300 to replace as I had lost it 3 months within my contract ($225 after 3 months) and that I had to make a police report and phone up the insurance line. Called them and just said I don't know how but at the bus stop, gave police incident number and he approved it and sent out within 5-20 days. Original iPhone returned shattered into pieces. Early 2013, Vodafone Australia… Read Full Review

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★☆☆☆☆

“Very expensive and poor service!!!!”

Written on: 19/10/2012

Been paying £12.99 a month for past 3 years for, then lost my phone and then payed extra on top of my excess to get my replacement phone by next day delivery before going abroad for three weeks. They failed to deliver the phone but offered me a basic handset, when I went to pick up this phone I was told it wouldn't work outside the uk. When I got home I got my new (refurbed) phone but dropped it two weeks later shattering the screen. When I rung up to let them no they had put up my excess to… Read Full Review

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★☆☆☆☆

“very bad”

Written on: 09/10/2012

simply activing services , and telling its done by you ,balance is cut due to activation . According to me TaTa Docomo is the best balance is refund if they have activate by mistake and this Vodafone is worst not obeying of customer… Read Full Review

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★☆☆☆☆

“Never buy Vodafone iPhone insurance!”

Written on: 08/10/2012 by Gavin355 (1 review written)

I recently claimed on a lost iPhone and was told I had to pay $225 excess on a claim, I've never heard such rubbish. I've been paying my insurance for almost two years ($10 per month). You would expect a small excess of maybe $50, $225 is almost a third of the price of a new iPhone. Do not go for this rip off insurance. Vodafone you are scammers! It really is not worth having the insurance. When I spoke to the person on the claim line she told me that she was nothing to do with Vodafone and… Read Full Review

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★☆☆☆☆

“Terrible!!!!”

Written on: 08/10/2012 by milowei (1 review written)

English is my second Language, excuse me. The most terrible experience I ever with insurance company! If you are still using Vodafone phoneinsure I recommend you to read the Terms and Conditions VERY VERY VERY CAREFULLY!!!! they have whole page explain how they do not provide You with any insurance cover. They also have the right to explain each one of the terms. I have lost my iphone in the airport with my another SIM card on it, they rejected my claim on the basis that " If the Mobile is… Read Full Review

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★☆☆☆☆

“terrible treatment from customer service ”

Written on: 03/05/2012 by markocall22 (1 review written)

recently lost my phone but as i had it insured i didnt feel so bad rang up vodafone to tell them and fill out a claim form was put through to ace insurance got talking to a very arrogant man called daniel (needs to learn a few manners when talking to customers ) he proceeded to tell me they would not process my claim as i had made 2 claims within 12 months even though they are taking 9.99 euro out of my account every month since my last claim , i was astonished what was i paying my insurance… Read Full Review

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★☆☆☆☆

“Not worth the paper it is written on!”

Written on: 18/04/2012 by WorstCustomerEver (1 review written)

Having had several lines with Vodafone for the past 4 years I have always made sure I have had insurance on my handset because they're simply too expensive not to. Anyway in the course of 4 years I've lost my handset once and had it stolen once the last claim being 15 months ago. Fast-forward to this morning when in the morning rush hour commute my phone dropped between the platform and the train. I called up Vodafone to be told that they will not insure me despite paying £12.99 a month for… Read Full Review

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