We came back early from our holiday, having spent most of the time trailing round looking for things to entertain the kids after 4 o clock. What Haven should realise is these are summer nights and some kids do not want to be cooped up in the club. The caravan a deluxe was nice , but the toilet was discoloured, even though it had a label on saying it had been sanitised. They need cleaning first. The fire broke on the Monday we reported it because we had a baby with us but had to report it again tues, we had a baby with us who was cold all night. I think the facilities are very tired, and the management need to look at what they call wonderful facilities. A family with a few kids could not afford to go there, some of the food prices were very high and the shop prices were sky high. Will never go back.

booked a week here in one of there deluxe caravans £780 for seven nights.caravan dirty with mouldy curtains broken toilet and bin.the park itself was pretty clean but did have some grot spots however our van had cig butts all around it.went for a meal in the mash and barrel the first night never again food is very poor stay well clear.we hired a go kart for my 12yr old son far to heavy to pedal around most of the park due to the hills total waste of money.the local spar is well stocked with all the things you need but very expensive.day trips to whitby,brid we enjoyed but we won,t be stopping at haven again

Turned up Today 24th Oct 10 touring pitches in a diabolical state. We managed to get the van on a pitch but we had mud all around us it was awful. Locked the van up and drove round the site a couple of times looking for a better pitch, all in vane. Weather was very bad but there is no effort or thought put into the pitches its just a few sloping fields with some very rough track seperating them. We sent the kids off to the pool while we tried to sort things out.I'm not a fussy bloke but there was no way we could spend five days in those conditions. Staff fine about it a and refunded our fees. We went to pick the kids up from the pool and they couldn't have been more disapointed. The rest of the facilities looked fine for what it is and I'm sure the kids would have loved it but I'm afraid we couldn't spend five nights on the Somme.

The check in process was very slow. We booked a prestige caravan which is the top of the range at this park. However having stayed at a few other Haven sites I was very dissapointed with the van and would say that it was of a lower grade. The carpet was dirty as were the worksurfaces. I reported this to reception and they sent a member of staff to sort this out.

I booked this Blue Dolphin holiday in jan for may 15th to 18th and paid £97.50 for a 6 birth, 2 bed superior caravan. After reading the reviews I was quite worried about the state the caravan would be in but was pleasently suprised at how clean it was. The bedrooms were very cold at night but as you have free run of gas fire we left it on all evening to warm the bedrooms before going to bed.

When we arrived my brother called to say he wanted to get a train to us so I asked for another pass as there was only 5 of us in a 6 birth and without questions, I was given one. I queried this at 2.30pm and we were given our keys then which was great as our check-in wasn't meant to be till 4pm.

One thing I felt was very strange was that the reception was over the completely opposite side of the park. I thought they were meant to be at the entrace???

The evening entertainment was really good, and my 3 yr old loved the childrens shows in the evenings, although it was very loud and you couldn't hear one another speak.

The bar was priced just right, well apart from the wine. Pints were £2.70 or you could get a 4 pint pitcher for £9.95, but the wine was £3.25 for a very small glass.

The facilites were great for children. Lots of things going on but at the wrong times really. Soft play 12 - 4, when we were out in another town, as most people would be. And very highly priced. Activities in the pool which prob lasted for an hour were £6 each, so didn't use these facilities.

All staff were very friendly and helpful, apart from one

Arcades were pricey but lots of fun. Even more fun when we found a machine called 'the jolly rodger'. 10p a go, but when you won it chucked out double the winnings. And you won on nearly every go. Saved some pennies to go on it on our last night but some young lad had obviuosly found the same thing and wouldn't come off it, lol!

Overall, a lovely holiday. Would def go back to the blue dolphin.

Went & meal in 'Smugglers' ordered 2 pretty simple meals, Steak & Chips (well done) Pie & Chips. After a 45 minute wait a member of staff turns up with 'Steak & Chips' which for some reason wasn't hot, and was done medium rare'. Further 10 minutes later same woman comes out with the 'Pie & Chips'. Once I explained that we didn't have knife & forks, she pointed them out to us. Went back to the caravan & cooked something ourselves.
Second day we thought we would try our look in 'Burger King'. Mid afternoon and seemed very busy, got told it will take 5 mins to cook your food. Fair enough. 15 minutes later were still waiting, all we ordered was two standard meals.
We accept that maybe its not peak time, but you at least expect the basics (ordering simple meals) to be up to scratch.
Generally found the park okay, the actual location is perfect for trips out. Though we only went for 4 days, we personally thought this was more than enough and won't be returning in the near future.

Our caravan was very clean and had everything in it that we needed for our stay. We basically just used this site for our base and went out sight seeing every day. Didn't like the amusement arcade, it was too busy.

Entertainment in the evening was OK. Quite good for the children, they enjoyed all the games and dancing. Don't bother with the bingo, you can't hear the numbers being called.

I have been to many campsites, including Haven ones, and I know to expect that it won't be as comfortable and clean as my own home, as many other people will be sharing the facilities, but I still expect a basic standard of cleanliness. We got a decent tent pitch in the basic tent area at the Blue Dolphin Haven Holiday park, so we were happy with that. My first visit to the toilet block was in the morning around 6am for a shower. I wish I had had flip-flops on, as the floor was filthy and smelly, and as I raised my eyes to the ceiling the view got no better due to the mould and damp causing the plaster to begin falling away. In the toilet area it smelled of raw sewage. Around 7pm I visited the toilet block again, only to find the cleaning ladies cleaning the toilet area at the same time as the men were using the urinals behind them.

Upon our visit to the club-house we went to change our baby in the baby-changing room, only to find it locked, so we went to the bar to ask for a key. The floor in the bar was like walking on chewing gum... VERY STICKY!!! And it had not been cleaned from the night before. My partner asked about the baby changing room and was told we could only use the ladies toilets, but when my partner went in she walked straight back out because it was so dirty and smelly. We actually left a day early because we were fearing the morning shower so much! We don't have overly high standards, just basic ones, but this site didn't meet them.

The Blue Dolphin Haven holiday park campsite was OK, until we were boxed in with some other tents. We felt the tents were too close together, and that they were a severe hazard. If we needed to get out in the car in a hurry it would have been a struggle.