Kosmar

We booked a holiday to Crete in October 2007. In February 2008 we were told the flight was no longer available from Birmingham and offered Manchester or Gatwick, both hours away. I cancelled that holiday and booked for Maria Studios in Potos, Thassos. We paid in full for the holiday on 7 April. 25 April, we received an invoice detailing entirely different apartments in a different place. I telephoned immediately and was basically told 'take it or leave it' its up to you. I did not like the and as the place offered was not at all suitable, we had been there before and knew it wasn't nice so I cancelled.. (Incidentally I have rebooked with Thomson who were very helpful) . Customer Service is non existant, at Kosmar I have spent most days on the phone asking for my money back. I did evenually receive a cheque but I am still owed £124 which they say should have gone into the bank on 2 May! I am still phoning, writing and faxing.

We booked a holiday for the Irene apartments in Elounda. We booked three months in advance for an apartment for 3 people. On arriving at the airport we were told we were going to the Tasmania Village. We arrived at the Tasmania which is a good 40 minute walk from the centre of Elounda and had to carry cases etc up steep ramps and steps which we hadn't expected. We were not happy because we were given 2 rooms, very, very basic. We were welcomed by the hostess who kindly prepared some food for us. Luckily we were moved to the Hiona apartments in Elounda the next day and we had a wonderful time there.

The Tasmania may be okay for young people who want a cheap holiday with very basic accommodation and facilities. Someone who doesn't mind steps to get to the pool or pool bar which leaves a lot to be desired. There isn't a supermarket or restaurant in normal walking distance and as the apartments are self catering this is a no no.

I booked a holiday to Greece in January and when I came to pay the balance I noticed the accomodation was no longer on the website. I queried this and was told that all was OK and not all accomodation was on the website all the time. A few weeks later I got a letter, no apology, saying that the studios I had booked were not available and I have been booked in to another studio nearby. The studio I was offered was cheaper but no discount was offered because they were more expensive when I booked. The reviews for the new studios were poor. I asked for a refund but was told that this would cost me £200 because Kosmar had offered me alternative accomodation of a similar quality. Customer Services are a joke, they are not interested. Where else would you pay £600 for something, not get the thing you paid for, be offered a substitute that you did not want, that was cheaper than the one you did want, and not even be able to cancel it without incurring a £200 penalty. Be very aware of the small print when you book, trust me Kosmar will not be interested if you have a problem, see other reviews for confirmation.

We arrived at our destination tired and dusty, and we were greeted by the owners of the accommodation and helped to our rooms, already feeling pleased to be there. We attended the get together, and the Kosmar rep was really on the ball with information etc. We met her at various places, and she made the effort to come over and say hello.

I can honestly say that we had a superb holiday. The beaches were the best we have seen up to now, and we most certainly will book with Kosmar again, as we find them very truthful in their brochures. Good for you Kosmar!

Been with Kosmar several times to various Greek islands. The planes have always been on time or early. Transfers all went without a hitch, and the accommodation has been as described in the brochure.

We have enjoyed all these holidays and the prices cannot be faulted. You cannot expect luxury at these prices, but friendly and clean apartments in Greece are their SPECIALITY.

On finally arriving at our hotel after a 24 hour delay, we were met at the airport by the reps, who sorted us on to the buses with no apology about the delay. Our rep dropped us at our hotel at reception and went straight off. That was on Saturday night, and we never saw him until Tuesday, and then he couldn't be bothered to apologies to us. We asked him about trips, and he just handed us a printed out leaflet. So we hired a car and did them ourselves. here was not only a problem with the delay, but my suitcase was badly damaged, and he was not even willing to help with that. I just feel that his heart was not in the job any more.

I don't think we will be booking through Kosmar again.

Immediately before writing this review I read through the existing ones, and can only conclude that we must have been extremely lucky to have such good service both in the airport and the resort. We travelled from Bristol to Dalaman airport in Turkey. I would have been horrified if the plane had 'stopped off' to pick up passengers on route! Perhaps that only happens on the Greek flights. On our return flight we were the very last to book in, I thought I was being extremely optimistic requesting 4 seats together, to my delight we not only had 4 together, three of the seats had extra leg room. I only came on this site looking for somewhere to praise the Kosmar rep, they made us feel like we had known them for years! A brilliant holiday.

When the Villa Elia rep was asked the time we checked out, her response was "it's up there" ( pointing to a board). Q2. What is the weather going to be like today (it was cloudy overhead)? Her response, " I dunno, it's cloudy at the moment, it might get hotter later, I dunno". Q3. What about the buses? Response: "What about the buses, I've never been in one, you'll have to ask at the bus station. I'd give the reps name but she failed to introduce herself.

Summed up our holiday although the Tavernas were really god value for money.

After visiting Stegna on the Greek Island of Rhodes last October (2005), my fiance and I feel we would really struggle to find anywhere as peaceful and friendly. So much so, that we had made up our minds before we even left the resort that we would be returning again this year.

We stayed at the Constantinos Apartments, and although we had read and heard quite a few bad comments, I can honestly say that we have stayed in worse. The rooms are basic (but hey, that's Greece), and the drinks at the bar are a little pricey, but don't you find that's the case with most hotel/apartment bars? Yes the room could have been cleaner, and we didn't use the self catering cooking facilities, due to the fact that if you lit the hob in there I really don't think you could breath, and we didn't have a balcony; just a walkway for other guests (if we had been staying two weeks, it may have been more of an issue). However, we have chosen to stay somewhere else upon our return visit.

The resort of Stegna itself is lovely. It's very pretty, with a lovely beach, some great restaurants, which we thought were very reasonable, and a great little bar called Mercedes. We've holidayed on many of Greece's Islands and mainland. However, I can honestly say that hardly anywhere has come close to this stunning little hideaway. OK, if it's nightlife you are after, then this is not the place for you, but if your idea of a good time is relaxing with a good book on the beach, having a lovely meal of an evening, washed down by some of the best cocktails I have ever tasted from Mercedes, and listening to the water lapping at the shore as the sun goes down, then you can't go far wrong.

It's perfect for couples and families, but it's definitely not the place to go if you're on the pull. And if you or your kids like a lot of activities then you may have to take a trip into one of the other resorts on the island. Rhodes Town is approximately 30KM away, with Lindos being approx 18KM. The nearest town is Archangelos, which is approximately 3KM (up hill) and this is where you can locate a chemist and ATM. There is a bus service from Stegna through to Rhodes Town, but if you want to visit Lindos then you will have to pick up another bus at Archangelos. Be warned though, when we were there the bus ran only once daily. Although I do believe that in the high season, there is a more frequent service.

Kosmar do offer a good selection of trips (can be pricey though). We didn't get chance last year, but we are definitely planning to this year. There is a Greek night, lazy day boat trip to Lindos, boat trip to the neighbouring island of Symi and a shopping trip to Turkey.

We did things off our own backs last year; visiting Rhodes Old Town (well worth a visit) and Lindos. Both were very busy; Lindos especially so, but then there was a large American Cruise Ship moored up that day. We got plenty of souvenirs from Rhodes Town though, and it's a great place for little nick knacks.

All in all, it was an extremely enjoyable holiday. We're counting the days until we return.

The Kosmar reps were little girls who couldn't do anything without speaking to someone else in Kosmar. Their solution for us to change apartments was to charge us more money!!

On top of that, we were informed (by Kosmar) that we had to book an extra night (Saturday) because our flight was on the Sunday morning. I had foolishly thought the idea of a package holiday was that your flights and accommodation were taken care of!!