The Caravan & Motorhome Club Reviews - www.caravanclub.co.uk

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★★★☆☆
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  • Customer Service

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Media Gallery for The Caravan and Motorhome Club - www.caravanclub.co.uk

The Caravan and Motorhome Club - www.caravanclub.co.uk
The Caravan and Motorhome Club - www.caravanclub.co.uk

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Latest Reviews

★☆☆☆☆

“Seriously overpriced renewal quote”

Written on: 03/07/2019 by Campervanman1 (1 review written)

Wouldn’t even given one star as the review only allows review to be submitted if stars completed Renewal due from the insurers through C&MC Four years no claims on a £12,000 valued vehicle Had gone up £100 to £460 or so pounds Even the customer services didn’t understand why Went on comparison site and now insured for around £170 with better excesses and cover with another insurer Where’s the loyalty with sticking to the same insurers? … Read Full Review

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★☆☆☆☆

“Appaling service”

Written on: 21/03/2018 by Kameron131 (1 review written)

Whilst pitched on a caravan club site our caravan was damaged by a runaway car with caravan attached ( owner had not applied handbrake to car or caravan ) although admitting all responsibility for the accident which happened in September 2017 the matter is still not resolved. On completion of repairs I had to pay £200.00 pounds excess for damage caused entirely by the third party. I have had to constantly make phone calls to insurance company and caravan repair centre for updates. At No point… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 01/02/2018 by Comptonma208 (1 review written)

My caravan was hit ( October 2017 )whilst in the caravan and Motorhome storage , the 3rd Party admitted liability , now the fun begins !....after many phone calls in December 2017 to them and with a threat of contacting the directors I stated to get answer why I had not heard a thing, besides being told by one operator that these things take time ( being kept updated would be nice). Although the 3rd party had admitted liability I notice that my premiums have gone up including I had to pay… Read Full Review

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★☆☆☆☆

“My wife's car insurance was recently cancelled by...”

Written on: 22/10/2017 by Micahj1955 (1 review written)

My wife's car insurance was recently cancelled by these liers. They said we had not sent proof of no claims bonus entitlement, we had. They said they had sent 3 emails to say we had not sent the information, they had not. They said that during my first phone call to them regarding the cancellation that I had been put through to a supervisor who had apologised and said that the policy had never been cancelled in the first place, this never happened and is is completely fictitious. They caused an… Read Full Review

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★★★★★

“Simply excellent”

Written on: 07/10/2017 by MirandaMoss406 (1 review written)

With regard to our recent problem with our touring caravan, the service was excellent through out… Read Full Review

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★☆☆☆☆

“Totally incompetent firm”

Written on: 06/10/2017 by Raymond1947 (1 review written)

I was involved in an accident with my Citroen car which the Third Party insurers admitted full responsibility.the car was a write off. I also have my BMW estate insured through Caravan Club and they incorrectly stated that my BMW was the car involved and sent a request for an extra £146 on the cover. After E mails and Phone calls,for which there was no reply no apology or reply been made at all. Now I have a letter from them which states that I have to pay the full balance of the policy on the… Read Full Review

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★★★★☆

“Dealt with promptly”

Written on: 06/10/2017 by MinaOliver426 (1 review written)

A small claim caused by mini tornado damaging caravan roof light. Told to go ahead with repair if it was within certain price range. E-mailed the invoice and received cheque within a week. Excellent service… Read Full Review

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★★★★★

“No quibbles payout.”

Written on: 04/10/2017 by Madyaker (1 review written)

After damaging the Ariel on our 'van on a trip to France we contacted Caravan Club insurers who asked for one quote. We got the repair done by our local mobile fitter and then sent the invoice to them. They paid out (minus the excess ) within 3 days. Excellent service !… Read Full Review

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★★★★★

“Really helpful advice ”

Written on: 04/10/2017 by Jadeh11 (1 review written)

A small claim,i was really pleased to find staff so helpful,needed to get caravan home after our car had broken down. No worries claim delt with quickly. … Read Full Review

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★★★★★

“First, very small claim”

Written on: 04/10/2017 by AngelKennedy (1 review written)

Excellent service after a roof-vent cover blew off while travelling. Simple straight-forward claim procedure and a very swift settlement… Read Full Review

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★★★★★

“Theft of Caravan”

Written on: 02/10/2017 by 499Wilkinson (1 review written)

We were unlucky, through no fault of our own, to have our almost brand new caravan stolen. It was quickly recovered by the Police but was badly damaged. We therefore made a claim on our Caravan Club Insurance which thankfully included a New for Old clause and protected no claims. Throughout the claim process the people we dealt with were professional and helpful. Once the engineer had examined the caravan and reported to the assessor it was decided that it was a write off due to the damage and… Read Full Review

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Was this review helpful? 1 0
★★★★★

“Quick and simple”

Written on: 29/09/2017

I phoned first and suggested that I may want to make a claim. I explained why, and was advised that this would be a valid claim and therefore I could make it. I was also advised of any costs to me. I made the claim via email, including an estimate and the next day, myself and the repairer were advised that they could carry out the repair. I booked my van in for the repair, it was done and that was it. Quick and simple… Read Full Review

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★★★★★

“1st class service in all aspects”

Written on: 27/09/2017 by reVaughan132 (1 review written)

1st class service in all aspects… Read Full Review

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★★★★★

“Damaged cravan mover”

Written on: 25/09/2017 by kxDonovan218 (1 review written)

Sent in estimate and repairer was paid direct buy you. Good service… Read Full Review

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★★★★★

“I submitted my claim form and quote for repairs on a...”

Written on: 17/09/2017 by MckennaFox (1 review written)

I submitted my claim form and quote for repairs on a Wednesday and by the next Saturday I had received a letter to proceed with the repair. Very impressed with the service. Will renew my policy next year… Read Full Review

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★★★★★

“Damage to Caravan Window”

Written on: 15/09/2017 by PGAtkin (1 review written)

During the heatwave in June the glue on the side window hinge, open at the time, of our Adria Caravan became unstuck, causing the window to fall against the side of the caravan, damaging it. After sourcing a replacement, not easy, we got it replaced. Sending of the required documentation to the Caravan Club insurers we received a cheque for the full amount, less excess, within 4 days. That is what I call excellent service… Read Full Review

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★★★★★

“Incredible service”

Written on: 14/09/2017 by TrishHa (1 review written)

Unfortunately a bottle came out of an overhead cupboard and smashed a hole in the work surface whilst travelling. Rang insurers at 10.30, and said we had a quote for the repair. It was a company they would have recommended. They emailed the claim form which I returned immediately with photos and a copy of the quote. at 11.3O I had the email to confirm we could go ahead with the repairs. That was Monday. Repair done on Wednesday, and cheque received on the Thursday. I can honestly say I've never… Read Full Review

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★★★★★

“Making a claim”

Written on: 11/09/2017 by MikePrev (1 review written)

After 32 years of towing a caravan without incident, finally hit a tree branch, that was hanging down and damaged the rear panel of our caravan. Initially thought the damage was minor, however our chosen repairer informed us that the complete back panel would require replacing, making it an expensive repair. The caravan club insurance was informed, and the claim form was downloaded from the insurers web site. After completing the claim form, attaching the repairers quote and photos of the… Read Full Review

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★★★★★

“The lost window”

Written on: 07/09/2017 by KenleyAyers (1 review written)

We were stopped by another motorist to be advised that we had lost a bedroom window which had smashed on the road. We made a temporary repair and then had the missing window replaced several weeks later once the parts had come from the manufacturer. When I submitted my claim, I was impressed that the payment came to me only 2 days later, without any fuss or bother! This is excellent service and is an example of a very efficient and professional package from the Caravan Club… Read Full Review

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★★★★★

“Excellent service and always cheapest insurance.”

Written on: 07/09/2017 by LydiaBates94 (1 review written)

We have always used the Caravan Club insurance having found it cheaper and the team are always so helpful. After having a very stressful time this year with a fire at home and also destroyed our new Swift caravan, the loss adjusters came out within days and the claim was dealt with very promptly and efficiently and we soon had a brand new caravan to go on holiday again. Very grateful!… Read Full Review

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