The Caravan & Motorhome Club - www.caravanclub.co.uk

Click here if this is your business
The Caravan and Motorhome Club - www.caravanclub.co.uk
★★★☆☆
3.1
53.0% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

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Latest Reviews

“No customer service.”

★☆☆☆☆

written by Pickmypocket on 23/01/2024

Do the CMC even exist anymore ? They have abandoned their phones and the website is down. Thanks CMC for zero customer service..will you be compensating your members for the says lost ?

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Was this review helpful? 0 0

“36% increase in site fees in 24hrs”

★☆☆☆☆

written by SaulGray on 25/08/2023

Contacted a site by phone to make sure our group of 4 caravans could book on the same weekend and was quoted a price. One of our friends on the strength of this renewed there membership after a few years without. Came to book and the price had risen by 26%. Called the H/O to be told it's a new policy, "in line with airline charging" How disgusting! We are not prepared to pay over £36 per night, so have cancelled the birthday weekend away and now have a friend with a membership he doesn't really want, very much like us all. Who'd of thought that the customers who pay for their existence would be treated this way. Not looking to renew based on just this experience alone. As a member I placed feedback on their website and due to overwhelming feedback, they are unable to respond to any members. Time for them to hit the reset button.

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Was this review helpful? 0 0

“Now profit led not Member led”

★★☆☆☆

written by peegeebee on 01/02/2023

The CMC has lost its way in terms of service to members. Principally the site fees are now almost double their main club rival plus the 21 day cancellation or lose your money is absurd and utterly unreasonable for members who cannot always plan breaks with three weeks notice.

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Was this review helpful? 7 0

“Seriously overpriced renewal quote”

★☆☆☆☆

written by Campervanman1 on 03/07/2019

Wouldn’t even given one star as the review only allows review to be submitted if stars completed Renewal due from the insurers through C&MC Four years no claims on a £12,000 valued vehicle Had gone up £100 to £460 or so pounds Even the customer services didn’t understand why Went on comparison site and now insured for around £170 with better excesses and cover with another insurer Where’s the loyalty with sticking to the same insurers?

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Was this review helpful? 8 0

“Appaling service”

★☆☆☆☆

written by Kameron131 on 21/03/2018

Whilst pitched on a caravan club site our caravan was damaged by a runaway car with caravan attached ( owner had not applied handbrake to car or caravan ) although admitting all responsibility for the accident which happened in September 2017 the matter is still not resolved. On completion of repairs I had to pay £200.00 pounds excess for damage caused entirely by the third party. I have had to constantly make phone calls to insurance company and caravan repair centre for updates. At No point have I been contacted by the caravan club to ask about situation and feel their 5c insurance is misleading which upon receipt of your money is quickly passed on to normal brokers . I am about to contact caravan club to ask why my policy premium has increased by £15.00 a month for no reason other than they assume accident and subsequent claim has to be covered by me . If they could take time to contact members and ask about the situation this predicament could be avoided ( CLub that cares comes to mind ) Don’t be fooled by paying high premiums thinking the caravan club will be behind you all the way when you really need them far from it when contacted they can’t tell you quick enough to contact their brokers directly and take nothing at all to do with assisting you in your hour of need. Very Very angry ?

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Was this review helpful? 10 0

“Rubbish”

★☆☆☆☆

written by Comptonma208 on 01/02/2018

My caravan was hit ( October 2017 )whilst in the caravan and Motorhome storage , the 3rd Party admitted liability , now the fun begins !....after many phone calls in December 2017 to them and with a threat of contacting the directors I stated to get answer why I had not heard a thing, besides being told by one operator that these things take time ( being kept updated would be nice). Although the 3rd party had admitted liability I notice that my premiums have gone up including I had to pay £200 excess. My caravan has been repaired however not heard a thing about excess being paid back or being reimbursed. After looking at previous reviews I can only assume I’m the exception to the rule.

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Was this review helpful? 6 0

“My wife's car insurance was recently cancelled by...”

★☆☆☆☆

written by Micahj1955 on 22/10/2017

My wife's car insurance was recently cancelled by these liers. They said we had not sent proof of no claims bonus entitlement, we had. They said they had sent 3 emails to say we had not sent the information, they had not. They said that during my first phone call to them regarding the cancellation that I had been put through to a supervisor who had apologised and said that the policy had never been cancelled in the first place, this never happened and is is completely fictitious. They caused an awfully lot of stress. Will be cancelling the policy and going somewhere else. If we can't trust them to get this part right, God help us if we were to make a claim. For your own sanity steer clear of these charlatans.

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Was this review helpful? 6 1

“Simply excellent”

★★★★★

written by MirandaMoss406 on 07/10/2017

With regard to our recent problem with our touring caravan, the service was excellent through out.

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Was this review helpful? 2 0

“Totally incompetent firm”

★☆☆☆☆

written by Raymond1947 on 06/10/2017

I was involved in an accident with my Citroen car which the Third Party insurers admitted full responsibility.the car was a write off. I also have my BMW estate insured through Caravan Club and they incorrectly stated that my BMW was the car involved and sent a request for an extra £146 on the cover. After E mails and Phone calls,for which there was no reply no apology or reply been made at all. Now I have a letter from them which states that I have to pay the full balance of the policy on the Citroen.Total ripoff. I have insured my new car with another firm for same fully comprehensive cover for £100 less than the Citroen quote. Will not be renewing the policies on the BMW or my house insurances,as after over 20 years of using the C.C insurance, there is no personal service at all.

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Was this review helpful? 4 0

“Dealt with promptly”

★★★★☆

written by MinaOliver426 on 06/10/2017

A small claim caused by mini tornado damaging caravan roof light. Told to go ahead with repair if it was within certain price range. E-mailed the invoice and received cheque within a week. Excellent service.

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Was this review helpful? 1 0

“No quibbles payout.”

★★★★★

written by Madyaker on 04/10/2017

After damaging the Ariel on our 'van on a trip to France we contacted Caravan Club insurers who asked for one quote. We got the repair done by our local mobile fitter and then sent the invoice to them. They paid out (minus the excess ) within 3 days. Excellent service !

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Was this review helpful? 1 0

“Really helpful advice ”

★★★★★

written by Jadeh11 on 04/10/2017

A small claim,i was really pleased to find staff so helpful,needed to get caravan home after our car had broken down. No worries claim delt with quickly.

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Was this review helpful? 0 0

“First, very small claim”

★★★★★

written by AngelKennedy on 04/10/2017

Excellent service after a roof-vent cover blew off while travelling. Simple straight-forward claim procedure and a very swift settlement.

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Was this review helpful? 0 0

“Theft of Caravan”

★★★★★

written by 499Wilkinson on 02/10/2017

We were unlucky, through no fault of our own, to have our almost brand new caravan stolen. It was quickly recovered by the Police but was badly damaged. We therefore made a claim on our Caravan Club Insurance which thankfully included a New for Old clause and protected no claims. Throughout the claim process the people we dealt with were professional and helpful. Once the engineer had examined the caravan and reported to the assessor it was decided that it was a write off due to the damage and time it would take to repair. We had been kept informed at every step throughout the process. We were made a settlement offer which we accepted and proceed to replace the written off caravan. The whole matter was settled from making the claim to receiving settlement in about 4 weeks. We have just taken delivery of our replacement caravan and Insured it with The Caravan Club Insurance without hesitation.

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Was this review helpful? 2 0

“Quick and simple”

★★★★★

written by on 29/09/2017

I phoned first and suggested that I may want to make a claim. I explained why, and was advised that this would be a valid claim and therefore I could make it. I was also advised of any costs to me. I made the claim via email, including an estimate and the next day, myself and the repairer were advised that they could carry out the repair. I booked my van in for the repair, it was done and that was it. Quick and simple.

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Was this review helpful? 1 0

“1st class service in all aspects”

★★★★★

written by reVaughan132 on 27/09/2017

1st class service in all aspects

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Was this review helpful? 1 0

“Damaged cravan mover”

★★★★★

written by kxDonovan218 on 25/09/2017

Sent in estimate and repairer was paid direct buy you. Good service.

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Was this review helpful? 0 0

“I submitted my claim form and quote for repairs on a...”

★★★★★

written by MckennaFox on 17/09/2017

I submitted my claim form and quote for repairs on a Wednesday and by the next Saturday I had received a letter to proceed with the repair. Very impressed with the service. Will renew my policy next year.

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Was this review helpful? 0 0

“Damage to Caravan Window”

★★★★★

written by PGAtkin on 15/09/2017

During the heatwave in June the glue on the side window hinge, open at the time, of our Adria Caravan became unstuck, causing the window to fall against the side of the caravan, damaging it. After sourcing a replacement, not easy, we got it replaced. Sending of the required documentation to the Caravan Club insurers we received a cheque for the full amount, less excess, within 4 days. That is what I call excellent service.

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Was this review helpful? 0 0

“Incredible service”

★★★★★

written by TrishHa on 14/09/2017

Unfortunately a bottle came out of an overhead cupboard and smashed a hole in the work surface whilst travelling. Rang insurers at 10.30, and said we had a quote for the repair. It was a company they would have recommended. They emailed the claim form which I returned immediately with photos and a copy of the quote. at 11.3O I had the email to confirm we could go ahead with the repairs. That was Monday. Repair done on Wednesday, and cheque received on the Thursday. I can honestly say I've never dealt with such an efficient and friendly insurance company.

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Was this review helpful? 1 0

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