Auto Europe Car Hire Reviews - www.auto-europe.co.uk

★★★☆☆
3.2 / 5
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Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk
Auto Europe Car Hire - www.auto-europe.co.uk

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★☆☆☆☆

“Wrong US partner and not interested in helping”

Written on: 26/08/2019 by adrianowens (1 review written)

Hired a car through AutoEurope for US holiday. When we arrived after 9 hour flight found that the partner we thought was providing the car rental in US was Advantage not Europcar as we were advised when we booked. Advantage staff were disinterested and misleading. The electronic device on which the rental agreement had to be signed showed only one line of text at a time and when I said repeatedly that I declined the option or it was already purchased the only reply was "It's Ok, its included… Read Full Review

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★☆☆☆☆

“Cheated and Failed to Honour their own Term and Conditions”

Written on: 13/07/2019 by Longjob (1 review written)

Flight late, arrived and interrent car rental company closed [only 21:40]. Called Auto Europe who also were closed. Unable to collect car. Stuck at Gatwick airport! Next morning contacted Auto Europe who put me through to Interrent. Car had been released and NO CHARGES had been made. Back to Auto Europe. Despite extensive details and being unable to contact them they refused to countenance or consider my claim. Failed to follow their own Terms and Conditions. Terms and Conditions are… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 01/07/2019 by MMBurnham (1 review written)

I booked a car for two weeks in Marseille. It was a short notice rental but nowhere does it state they you need to book more than 48 hours in advance. The first reservation did not go through and no emails were answered so I called the support line. Spent an hour on the phone with a very helpful agent and supplied a lot of additional information. I was prepaying for an employee. Ended the conversation with everything is good to go, the car was prepaid and of they need to change to a different… Read Full Review

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★☆☆☆☆

“I felt cheated. Many hidden charges.Very poor service....”

Written on: 11/02/2019 by 21Dolan (1 review written)

Auto Europe told me I had prepaid the full amount for the car hire at Fuerteventura Airport with InterRent. However there where loads of extra charges/taxes applied by InterRent and I ended up paying an extra £50 in charges. Auto Europe ignored my calls/emails and just said they were unable to help or refund me in any way for the excess charges they did not tell me about. Their Customer Service department was very bad and is only open from 9am-1pm on weekdays and closed on Saturday & Sunday… Read Full Review

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★☆☆☆☆

“Bad customer support”

Written on: 25/09/2018 by ragehill (1 review written)

I booked a car with Autoeurope to pick up in France . I only had the car 1 day and returned the car with a full tank of fuel as requested but when I got home I found that I had been charged 5 euros for fuel and 29 euros admin charge .  Autoeurope refuse to acknowledge !!… Read Full Review

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