Record Rent a Car Reviews

★☆☆☆☆
1.5 / 5
12.4% of users recommend this
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Record Rent a Car

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Latest Reviews

★☆☆☆☆

“Rubish Customer Service ”

Written on: 25/10/2018 by Brian.Wright (1 review written)

This company feels it is ok to take larger than expected fuel deposit and when the car is returned full and they even agree the car is full but they do not return all your Money, You contact customer services have to wait up to 30 working days for a response but they don't contact you until you phone them but you cant talk has to be email. I would not recommend anybody to use them, don't care attitude … Read Full Review

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★☆☆☆☆

“My son having rented a car from this company in good...”

Written on: 01/10/2018 by KorbinSerrano (1 review written)

My son having rented a car from this company in good faith, Was given a high mileage car, covered in scratches . When taking the car back, surprise surprise , a small scratc on the wing mirror ( previously there) was noted, and e311 was charged. My son then tried to argue his case, only to be met with aggression and forced to pay up.He asked for a complaints book ( law in spain) surprise surprise, he was refused access to this. My son was travelling with a six month old baby, and was bullied… Read Full Review

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★☆☆☆☆

“DO NOT USE UNLESS YOU WANT TO LOSE YOUR MONEY”

Written on: 09/07/2018 by jamesplant (1 review written)

DO NOT USE!!! -WORST CAR RENTAL COMPANY EVER We pre booked and pre paid. I was with my wife, a crying 5 yr old and a sick 1 yr old baby, 3 holdalls, pushchair & car seats (to add context to the callousness of these people) Our flight was delayed by 2 hours. All 3 Record Go desks at the airport had queues of 100+ people and a waiting time of 3 hours plus. number 1: If you pay them €50 they reduce your waiting time to around 30 minutes! number 2: Once at the front of the queue we… Read Full Review

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★☆☆☆☆

“Hire car at your own risk !!!!! Hired car through...”

Written on: 09/06/2018 by Richardszs306 (1 review written)

Hire car at your own risk !!!!! Hired car through rentalcar.com from RECORD GO on 08-06-18 for 8 hours . It was rainault captur. For pease of mind, I also bought full insurance from Rental car.com . When reached the counter, I was forced and pressed to take full insurance which is €61. Lady on the desk , dint want to listen anything from my end, she was on the mood of hard push insurance sell . I was advised that the insurance I have bought from rentalcar.com, it covers nothing and I may… Read Full Review

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★★★☆☆

“Hidden costs ”

Written on: 01/04/2018 by Owenn103 (1 review written)

We were pleased with the young lady at the counter. The vehicle itself was fine although at Malaga airport you walk for miles to get to car from the counter.At the end of the day they charge a "refuelling" fee which is not refundable.They also claimed that I didn't completely fill the tank and charged me 1/8th of a tank. I sent in a complaint to explain that I filled it as much as possible but the gauge still showed not full. BTW I rented another Renault Captur from a competitor and the gauge… Read Full Review

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★☆☆☆☆

“Damage Charges without Substantiation or Evidence”

Written on: 28/02/2018 by Kirbyvr316 (1 review written)

After 6 months of chasing answers from this company and DoYouSpain, i have finally gave up and all i can do now is warn unsuspecting customers to come. August 17 i hired a Citroen from Alicante Airport for threes days. Great car, for a change, no damage. Returned it three days later with no damage which was agreed with the handover inspector. Noticed in September all the insurance money had not been credited back. 400 Euros. In December i received two photographs alleging damage. Pity i cant… Read Full Review

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★☆☆☆☆

“Pressured into taking out their insurance”

Written on: 26/02/2018 by Puckettut371 (1 review written)

Hired a Nissan Qashqai for 3 days via holiday autos. Took out my own AXA insurance policy but was told it was no good and felt pressurised into taking out their insurance at 90€! It cost just £10 in the UK. The salesman made me feel like it was imperative I did this as there would be a block on my credit card of 1600€ which I was afraid if it being tied up too long! Having read other reviews I feel I’ve had a lucky escape but what was meant to be a cheap car hire has ended costing 3 x as… Read Full Review

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★☆☆☆☆

“RecordGo car hire Alicante ”

Written on: 16/01/2018 by Neelie1965 (1 review written)

We have used RecordGo on quite a few occasions over the last five years but at Xmas we were well and truly taken in by them, we took the car back on Jan 7th after a two week stay with no damage other than the damage that was already on it at pick up, four days later when I checked to see if the fuel refund had been refunded I was amazed to see that £276 had been taken from my account, when I queried it through DoYou Spain who I had booked thru I was told it was for damage so I requested the… Read Full Review

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★☆☆☆☆

“Avoid like the plague - DON'T USE”

Written on: 14/01/2018 by Mashie47 (2 reviews written)

Hired a vehicle from Record Go rent a car at Alicante airport from 27th December 2017 through to 2nd January 2018 using their premium service which supposedly give a 3 litre leeway on the fuel. The pick up at the desk was OK apart from them trying to insist that I take out the additional insurance. I already have car hire excess insurance cover (insurance4carhire) so I was not interested and had to tell them several times - they were definitely unhappy about this. The car itself was OK but I… Read Full Review

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★☆☆☆☆

“Car hire”

Written on: 08/12/2017 by Griffin1949 (1 review written)

Don't use, Alicante airport, pressurised into taking extra insurance, late at night two children (I caved) returned car after rental period, fueled outside airport, came back to UK and still had been charged for fuel… Read Full Review

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★☆☆☆☆

“DISGUSTING SERVICE”

Written on: 20/11/2017 by AussieOS (1 review written)

Damaged car slightly and have been trying to resolve it for nearly 3 months. They will not respond to any emails. Rentalcar.com (used their website to book the car)and Rentalcover.com (paid for extra insurance) have also been unable to resolve with this company. They have provided documents but have not reimbursed the balance of my excess hence the insurance company cannot refund my excess to me. Record still has my EURO1500. Disgusting - NEVER USE THIS COMPANY… Read Full Review

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★☆☆☆☆

“Avoid renting”

Written on: 17/11/2017 by Graham299 (1 review written)

AVOID AVOID AVOID When collecting vehicle notice it had damage, which was so bad it was dented in every panel. Advised lady at desk who advised this was fine as I had paid for extra insurance and was aware of previous damage. Retuned vehicle three weeks later and was advised all ok. Once being back from holiday realised £400.00 has been deducted from my account for damage not reported? Tried contacting company a number of times but completely denied any English. I rent a vehicle a least 5… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 14/11/2017 by Turboyboy1000 (1 review written)

Record tried to charge me for existing damage. I showed photo evidence of vehicle on collection and return but was charged €350 Had to get my credit card company to charge this company back. Avoid at all cost. Cheap headline prices will result you will pay much more than booking with a proper company… Read Full Review

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★★★★☆

“tips on long term rental”

Written on: 05/11/2017

I usually use holiday autos or argus car hire to hire a car in Alicante . I hire for 2 months at a time. This time I went direct to record go website and recieved fantastic prices and service. Also by going direct I became a member of their club and recived furtgher discounted prices . Although I had already booked they were happy to reduce the cost in line with their promotional emails, just an email request from me was all that was needed. Also as a club member I did not have to wait in the… Read Full Review

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★☆☆☆☆

“Charged for pre-exsisting damage. No evidence, no...”

Written on: 02/11/2017 by 193Dickey (1 review written)

Charged for pre-exsisting damage. No evidence, no correspondence except for email stating we were to be charged for this”damage” . Same costs €310.55 A’s others for damage… Read Full Review

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★☆☆☆☆

“Charged for pre-existing damage!”

Written on: 02/11/2017 by Spencer200 (1 review written)

Picked up our hire car from Record Go at Palma Airport and we were given a damage report showing existing damage to the rear bumper. After our holiday we returned the car and were instructed to leave the car in a returns bay and drop of the keys. We returned to the UK where we received a email saying we were being deducted €310.55 for damage to the rear bumper. We had no accidents or incidents with the car so we were obviously being charged for the pre-existing damage we had been advised of… Read Full Review

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★☆☆☆☆

“Worst ever”

Written on: 27/10/2017 by GlenBurchall (1 review written)

This is the worst car hire company that I have ever used. DO NOT USE THEM. They charge you for non existent damage. Avoid their seemingly cheap costs, they are rubbish and are a bunch of robbers… Read Full Review

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★☆☆☆☆

“Charged 246 euro for non existent parcel shelf after...”

Written on: 20/10/2017 by Haydennv419 (1 review written)

Charged 246 euro for non existent parcel shelf after taking The Total Comfort Insurance,Trying since July to get reply from Customer Service. DO NOT HIRE WITH RECORD GO… Read Full Review

Barrykn's Comment

Written on: 20/10/2017

Me to, exactly the same. see my review.

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Benahavis1234's Comment

Written on: 01/10/2018

Just happened to my son. Bullying tactit’s !
Hundreds of similar horrendous reviews.
Should be reported to ABTA.
This behaviour leaves a bad taste, and should be stopped..

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Barrykn's Comment

Written on: 20/10/2017

I wonder what car Haydennv419 had, mine was a Fiesta 3787JDJ, over 53k and covered in scratches.

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★☆☆☆☆

“Avoid like the plague”

Written on: 11/10/2017

I used this company in july.It was the only car hire desk that had massive queues with about a 90 min wait. Eventualy pick the car up and it was in an unlit bay so i drove it round to where you pick the keys up as my wife was there with the cases and it was well lit. On looking round the car,the rear door had a plastic panel missing and a scratch and dent. I pointed this out to the rep but he said"how did you do that". I told him it was already like that and he put it on his paperwork.I also… Read Full Review

Barrykn's Comment

Written on: 19/10/2017

I agree “avoid like the plague”. I have just completed a three week hire. On picking up the car we noticed there was no rear parcel shelf, but we’ve had cars before without them so we weren’t concerned. When we got home I had an email from them to say they were charging me €246 for the loss of the parcel shelf, you can buy one from Ford for about €65. They pointed out there was a little paragraph on the hire sheet saying there was a parcel shelf, funny that because we never had that paragraph before with nearly 10 years hiring from them.
They would not believe me about there being no shelf even after several phone calls. So they have tricked me out of over £200 for a piece of cardboard.
Several years ago some Spanish hire companies had a terrible name for over charging their customers, it seems now they are finding new ways to get more money out of you.
So please if your hiring from Record check your car and paperwork very thoroughly so you do not get caught, or even better hire from somebody else.

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Benahavis1234's Comment

Written on: 01/10/2018

Amazing how they are allowed to trade.
Just had a similar experience.
Spread the word “ never use RECORD CAR HIRE”
Should be reported to ABTA

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★☆☆☆☆

“Awful experience after return”

Written on: 02/10/2017 by Athena500 (1 review written)

After return, fuel refund was incorrect by €30.. then realised additional €95 had been charged to credit card after return. Have received no invoice or explanation of charge. Have called 4 times and I am still awaiting a callback or email from them. Do not rent from them!… Read Full Review

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