We bought a travel bag from carlton 4 years back.The shop we bought it from has closed and the vip team has not maintained a database of the customer records.They say that the product we bought was made in 2016 while we purchased it in 2019 and so their 5 year warranty is nil.We do not understand their logic and frankly we will not be buying any more carlton products and advising others to do the same.

The people who sell you this are sham artists. Avoid at all costs, broke within first week.

My Carlton case has been round the world many times it still seals still works it’s a 25 kg suitcase it’s well battered still works I’ve had it for 15 years and all it needs at the moment his new wheels at the back for getting in and out of the airport so I’m trying to get those but there’s two Allen keys on each side inside you unscrew them and screw them back on the new ones so it’s quick and simple I’m 72 now and I’m going on a cruise taking my faithful Carlton case with me. Have a good day I think I should give this case a five star rating

Bought a Carlton suitcase in India in2018 believing their global warranty, Came to Melbourne Australia from Chennai by Srilankan Airlines. When I collected my checked in suitcase @Melbourne Airport found it broken and wheels also gone. Sent a mail about 20days back to Carlton. So far no response. No service centre in Melbourne to contact. Never had such bitter experience with any company so far.

Its so bad...this product that its unbelievable. Broke like its made of terracotta. Wonder how its still around in the market.

I purchased the large suitcase for travelling abroad as I was promised it comes with international warranty. Could t find any service centre in London, no list of contact numbers are available to call. Had to bring back to Bangalore , no response to my email yet. The quality of material is extremely poor. Will take my chance at service centre, company advertises they will replace no questions asked.. let's see how this goes.

Purchased a Carlton 78 BLk Reflex bag in India, which came recommended by a store owner and was told has a worldwide guarantee. On our first use, before even arriving at the airport, the back had torn. Reached out to VIP/Carlton, whose contact service is limited to India. After initially promising a replacement, they went radio silent. Do yourself a favour - purchase any other better brand out there than from this company and terrible quality product.

I bought CARLTON BELMONT in 2017. It's under warranty. Strolly suck!! Service Raised a feedback with service request #1342. It's over 38 days & the issue not yet resolved. After continued follow up with Carlton team n bangalore store, nothing happened. They keep postponing delivery date which is highly unprofessional for such a big brand. I had paid 7K + for this luggage just for brand sake that was a mistake! Won't recommend my friends or anyone in the family to go for this brand!!

New baggage under warantty.Strolly stuck. Service requested. Ticket raised. After continued follow up with Carlton team n bangalore store, nothing happened even after 40 days. Big BrAnd nMe with awful service!!!!!!

I have bought their cabin bag from the store in Lithuania. While I used it for couple times only, during the recent flight the bag's trolley mechanism has stuck. While the company provides 7 years warranty it's not possible to contact them as the store I bought the bag from does not deal with them any more, and the producer itself is not responding to my numerous requests to repair the bag.

Never reply to my email regarding luggage repair despite having confirmed receipt of my email. Kinda rude!

Broke in one trip within a week of purchase..it could not even stand one trip..and is broken.I bought a medium size suitcase on 3rd may and it was totaly waste of money.Never ever buy this product! Why the premium pricing??

Paid £109 for one of their suitcases and after only 3 trips it has torn / fallen apart on the zip attachment. Have to deal with customer service in India and despite me sending photos of my damaged bag and warranty, customer service agreed and promised to send me a replacement. They ignore emails, make excuses and wash their hands of the matter. They are a useless, poor quality company staffed by waste of space ,ignorant no-marks who don't deserve a job. Hope they go out of business.

Not received the product and it's been more than a week now. Your courier agent is claiming to delivered the product. Your customer service is clueless as always. No proper reply. You people cannot take the customers for granted. We pay for the services, you are not doing any charity so pls keep that in mind. If you guys are not capable of delivering the product on time than at least can refund the money or even that's too much to ask. Won't allow anyone in my circle to go for this brand

Trying to get my Carlton Tribe Carry-On luggage bag (under WARRANTY) repaired. Request was put in 4months ago. No action on the case. WORST CUSTOMER SERVICE EVER!!!!

Two suitcases, one brand new, never used, locks (combination) broken. Suitcases manufactured in India. Poor quality, waste of money luggage. Their company will be out of business Soon if they keep producing such a bad finish to their equipment. I am aircrew and have in all my years flying came across such an appalling product. Save your money and avoid this company completely!

We brought 2 Carlton strada cases about 4 years ago. We only use them once a year and after our holiday last year (3 uses)on one of them the stitching came undone at the bottom near the wheels in the corner and it came apart causing the side at the bottom to drop down level with the wheels, thus scrapping on the floor. I contacted Carlton. They asked me to take a photo and send it to them. I did this and they said that their was a scuff mark. Which there is but it is tiny and was caused by the fact that this part of the case may have scrapped on the floor due to the stitching coming undone. They tried to blame the airline. To which I replied that I disagreed. They asked me to send the case to them anyway. Which I did. It came back a week later unfixed with the claim of airline carrier damage on a letter that came with it. The thing is I am currently on holiday using the other case and in exactly the same plase it is coming apart on this case. Now I have no axe to grind with Carlton but two things I would say is their warranty isn't worth the paper it's written on. As it is their decision whether its fair wear and tear or poor workmanship . And secondly I challenge a right to reply from anyone from Carlton to please tell me why your cases cost any more than a cheap case from somewhere like matalan if your customer service deals with genuine grievances so poorly. I will never buy a Carlton product again.