Antler Reviews - www.antler.co.uk

Click here if this is your business
★★☆☆☆
2.4 / 5
31% of users recommend this
Click here if this is your business
  • Durability

  • Value For Money

? Ask our helpful expert about this product or company
Ask our Expert

Hello,

I'd just like to introduce myself as Review Centre's Travel Accessories Expert. If there is anything you want to know about this category, please feel free to ask me a question. I will do my utmost to give you the best possible answer.

So, here is a little bit about me. I am an avid traveller, you name it, I've been there, or want to go there. Travelling abroad is one of my main passions in life. I'm the most compact packer there is, I can easily fit a weeks holiday into a cabin suitcase. The trick? Always pack travel accessories that are built with travel in mind.

I have written a few guides with travel accessories in mind, so please do take a look before you embark on a journey. If you have any ideas for other guides you would like to read about, just send an email to contactus@reviewcentre.com, and I will have a look at them for you.


Antler www.antler.co.uk - Ask a question now

Media Gallery for Antler www.antler.co.uk

Antler www.antler.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Broken suitcase wheels”

Written on: 08/11/2017 by Perkins1967 (1 review written)

we had the wheels of one of a set of 3 antler suitcases broken at an airport. Antler were extreamly unhelpful( if its not a warrantly claim for new cases, we do not want to know) & referred us to K2 global. K2 offered to collect for a £14 fee, but when I questioned further admitted that they were unlikely to have the replacement wheels. will never buy Antler again ! … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 1
★★☆☆☆

“zip broken twice on case, moderate use not fit for...”

Written on: 05/10/2017 by Olson473 (1 review written)

zip broken twice on case, moderate use not fit for purpose, warranty process a joke, case in tip now, purchased replacement from a rival, with four others for family, will never buy Antler again, see lots of similar views. York outlet store a great example of how not to provide service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Antler's so-called "10 Year Warranty"”

Written on: 17/09/2017 by Kehoe1977 (1 review written)

Having bought four Antler Cyberlite cases three years ago, and travelled with them by air two or three times each year since, three of the cases are showing distinct signs of deterioration, to their frames and trim. When I attempted to make a claim under the ten year warrranty, Antler dismissed these defects as either "cosmetic" or " wear and tear". In other words, the cases are not protected by warranty if you - err - use them for travelling! As such, Antler's warranty isn't worth the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Will never buy Antler luggage again”

Written on: 10/08/2017 by TwickersJohn (1 review written)

After many years service from a medium priced set of american manufactured luggage it began to look a bit shoddy so I decided to invest in some new lugagge. I bought six pieces of matching Antler luggage of the Marcus design. Within a few months the springs in one telescope handle broke and was repaired under guarantee, within the next year one more broke the same way and another jammed solid. This only gets as much as one star because nothing lower is available… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★☆☆

“Seized telescopic handle”

Written on: 23/07/2016 by theydontlikeitupemsir (1 review written)

I bought an Antler small spinner trolley case 18 months ago, treated it fastidiously carefully, yesterday telescopic handle played up all day, eventually seizing up folded down position, took it to pieces at home evening, was gobsmacked to discover it was held in by self tappers in cardboard and plastic, concluded inside it resembled something I wouldn't have associated with Antler, Binned it and bought 2 cases for £60, one as spare. decided it wasn't worth repairing… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Excellent warranty”

Written on: 08/06/2016 by James929 (1 review written)

I bought a Mettis laptop bag from Antler's outlet in Cheshire back in 2014. Unfortunately after a year the front zip started to go and wouldn't mesh together. Unfortunately I'd long since tossed the original receipt so I rang up the shop to ask for a receipt. They were really helpful and found my receipt, took a picture of it with their phone and emailed it across to me. I then filled in the Antler warranty web form with 6 months remaining on the two year warranty and attached the photos… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Appalling Customer Service ”

Written on: 08/06/2016 by Camdenc305 (1 review written)

I ordered a cabin cas and when it hadn't arrived a week later I phoned Antler to chase up the order, I was told that she would look into it and phone me back. No phone call but an email to tell me my order had been cancelled as they were out of stock. So they have my money but I don't have my case, I just hope that my money is refunded swiftly. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Ignored! ”

Written on: 31/03/2016 by EllieDavorn (1 review written)

I ordered three suitcases from Antler and one arrived damanged. I have emailed Antler over twelve times in three weeks and I have been ignored everytime. When I initally emailed to inform Antler of this they was fast at responding informing me to book a date in so they can swap the case which is great. From then on I have been ignored and taken two days off work for the cases to be swapped and no one has come. Nearlly a month on I am still chasing Antler and yet to receive a reponse. Avoid this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Antler travel wallet”

Written on: 26/03/2016 by Mace37 (1 review written)

Bought Antler travel wallet a couple of years ago. Used it twice,stitching split. Sent photos, dimensions etc to Antler who asked for serial number it didn' have. They decided after some exchange of emails that wallets have no warranty. Should have bought cheap one,off market and thrown away… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Warranty claim dealt with well”

Written on: 19/03/2016

When we bought a Antler suitcase I was impressed with their 10 year warranty but cynically never expected that they would honour it. Our case had a problem with the wheels that basically fell apart. We made a claim having owned the case for 3 years and they have just sent a new case - we'd have been happy to just get the wheels to be honest. I was very impressed and will probably go out of my way to buy Antler again due to this. Claim process was simple too - just fill out the form… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Blodwynpig's Comment

Written on: 10/12/2017

Did you have a receipt?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Basically ignore the warranty”

Written on: 14/03/2016 by Classic207 (1 review written)

Been using Antler for more than 10 years. Bought a Compass Point Mega Decker Trolley Bag Navy. Wheel came off after one use. Called up customer service for warranty. They basically refused because they are claiming it was an accidental damage. I am claiming bad quality. A wheel should not come off this easily. We came to a deadlock so raised to Retail Ombudsman for help. They can determine the outcome. Do not buy this product or from Antler!! No such thing as a 10 year warranty. They always… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Antler Juno large 4 wheel spinner suitcase”

Written on: 05/03/2016 by Juliend1949 (1 review written)

I purchased 2 antler Juno large 4 wheeled spinner suitcases from John Lewis at a cost of £200., 02/01/2016. Used recently, on my return flight, after collecting my cases from the airport carousel, I noticed the black plastic Id name plate that was secured to the lid was broken. Have contacted Antler as I wanted to purchase a replacement, as it looks a mess on my new case. Customer services have informed me it is not possible as their repair department do not carry spares, the Juno case is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Antler 10-year guarantee is worthless.”

Written on: 08/02/2016 by clivec2 (2 reviews written)

I bought a new Antler 4-wheel trolley case at John Lewis, for just under £100. I was impressed by the 10-year Antler guarantee. After 21 months, 2 of the 4 wheel bearings broke up while I was abroad. A local independent repair shop showed me a 3rd wheel was also breaking up. At my expense, they fixed 4 new "universal" type wheels on to keep me going. Back in the UK, my troubles really began when I tried to get genuine replacement wheels via the Antler guarantee. Atler went to great lengths… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“terrible company ”

Written on: 03/10/2015 by JohnnyReynolds412 (1 review written)

This is a terrible company that I would not recommend anyone work for !! Let alone purchase from !! Used to work for this company and I definately would not recommend anyone to work for Antler !! You are overloaded with work, doing a role designated for 3 people on your own as they want to save money !!!!! There is no support from management at all and there alot of underlying bullying going on. Bullying is a big problem at this company yet they fail to do anything about and merely pretend it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“NEVER AGAIN DISGUSTED”

Written on: 15/07/2015

I recently bought a Antler case £82 medium colour white. I brought it on my travels and case was badly scored. I complained to the Comapany who adivised me this was not their fault as it was accidental damage!!! On their website describing this case this is exactly what they advertise *** REVELATION By Antler Luggage Suitcases Jude is our hero hard case, at the top end of the range. Available in the Revelation! brand monochrome colour palette and featuring our signature print, this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★☆☆

“Duolite disappointment. ”

Written on: 28/03/2015 by CiaraGoodwin (1 review written)

We own several Antler pieces of luggage and purchased 2 Duolite suitcases because they were very lightweight. Unfortunately the plastic reinforcement panels, which were inside the lining, shattered in both of them after only very few trips. We sent photos and receipts to Antler customer service and submitted a warranty claim. It took quite a few e-mails and some perseverance but Antler have honored their warranty. .Meanwhile our other Antler pieces are wearing very well… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Amazing Customer Service”

Written on: 11/02/2015 by Meloakridge (1 review written)

I purchased some Antler duo Light large suitcases 3 year ago. Overall I was happy with them except there was no side handle on the case which was a pain when lifting the case, but Antler did change the design was on later designs. The reason for my post is to compliment Antler on their amazing customer service when one of these suitcases broke. My son left for Australia in January 2015 with one of the cases and unfortunately soon after he arrived the case malfunctioned. The wheels were not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★☆☆

“Antler Duo Lite”

Written on: 03/01/2015 by mrholland (1 review written)

I brought 2 Antler Duo Lite large suit cases I was very pleased with them they were very light and easy to handle and came with 10year warranty but the after sales let Antler down the zip on one of the suit case broke I reported to Antler who said they could do any think with out a receipt which I could not supply as Antler knows they only produces this suit case 3 years ago so its under the 10years warranty although Antler know this they still insist of a receipt so its a same to produce a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“Surprised by great customer service!”

Written on: 28/10/2014 by burgesshill (1 review written)

We bought 2 Antler 4 wheel cases in June 2013. One was a large capacity hold case which we have used about 8 times with loads of 20kgs with no problems at all, indeed it has proved a lot more robust than previous similarly priced cases by different makers. The second case was a 4 wheeled cabin bag which we have only used about 5 times but were really pleased with until the carry handle came off when placing it in a luggage rack of the plane when only carrying 6kg. We filled out an on-line… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Broken Zip”

Written on: 25/10/2014 by baGrantham493 (1 review written)

The zip on my 3 year old Antler Liquis Spinner was damaged, I completed the Warranty Claim Form and 29 days later received confirmation that a Replacement had been sent out… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview