Everbank Internet Banking www.everbank.com

The intro rate on Money Market Accounts is tolerable, but the account opening process is much more cumbersome than other banks. Also, delivery of online statements is inconsistent, and responses from customer service seem to be written by cretins. I say "never again".

This company has WORST customer service of ANY bank I EVER had to deal with. They changed my account type without my permission. Fraud dept rep froze my account for no apparent reason. There was NO authorized access to my account ever. I called them to find out whats going on and was told "we can just close your account if you would like" when I complained about the problem. VERY rude and unfriendly customer service.

AVOID this bank. I am pretty sure that the positive reviews written for this bank were written by this banks employees.

I had plenty of choices for lenders but chose Everbank for a home purchase mortgage because they were very quick to pre-qualify and said no problem to close in 30 days when a property was found. Once we committed to purchase a property and the loan began to process the nightmare began. Looking back I would rather try to escape from Iran than go through this again. They move you to an incompetent

used them for five years. Invested close to a hundred thousand. Nothing but a ripoff. They'll slowly drain you accounts with variety of fees plus will dent your credit even if you just open savings with them! The worst bank I have dealt with.

It is too early to really rate EverBank. I just got my initial deposit into their YIELD PLEDGE MONEY MARKET.

Mainly I wanted to say that I spoke to a Rep, told her I didn't want to send a check thru the mail. I wanted to do an online transfer. She said I could send in the signature card without the check, they would establish the account, then I could do the transfer.

When I sent in the signature card, I included a note with the Reps name, extension and what she said. The funds showed up in my account in 2 days, though they are marked as unavailable.

Now I have sent an email asking for confirmation they are going to give me the 2.25% 3-Month Bonus Rate that was in effect when I applied, and not the lower rate now being offered.

We'll see how it goes.

I am a real customer, by default. Everbank acquired Bank of Florida from the FDIC August of 2010. I was a very satisfied customer of the Bank of Florida. However, I can't say the same for Everbank. In the process of converting to the Everbank platform, called "mapping" they totally screwed up my account and I've not been to access my account or pay bills online for the last 5 days. I've had numerous telephone conversations with no less than 5 "(anti)customer service reps" to no avail. I'm pleasantly waiting for yet another call back to fix the problem(s). This is by far the worst customer experience I've ever had and I would not recommend the bank to anyone.

Their on-line banking works fine, but mailing deposits is a pain. Their wrold markets also works fine, but waiting 3 days for transactions to clear can (and usually does) adversly effect exchange rates. Their brokerage is total disaster and should e avoided at all cost.

Best bank I have ever used. Beware, negative reviews on this site are most likely employees of affiliated competitors, rather than true customers. Everbank has the best customer service of any bank I have used. They offer the most options for managing my money and offer the highest rates available.

Have had multiple accounts at Everbank for years ----

they have good customer service, good rates,

and a range of products that many other banks do not have.

No complaints!

I guess I need to thank most of the negative reviews on Everbank that are scattered online. I opened an account in August '10 and the exact opposite of what is published online has happened. The only minor complaint that I have is that the registration and account opening was conducted via snail mail and took 7 business days to get going, but I honestly can't complain now. My money wire went through and the online functionality of the money market account has all the features one would expect from an online bank. I shoudl mention that I am using this account strictly for savings, meaning that I don't intend to use the money on anything, so I probably won't leverage all of the services one would with a rtaditional checking account, but so far, so good.