Everbank Internet Banking Reviews - www.everbank.com

Click here if this is your business
★★☆☆☆
1.7 / 5
24% of users recommend this
Click here if this is your business
  • Ease of Use

  • Value For Money

? Ask our helpful community of experts about this product or company
Everbank Internet Banking www.everbank.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

★☆☆☆☆

“NeverBank Says It Better”

Written on: 14/05/2016 by sak_pase (1 review written)

The intro rate on Money Market Accounts is tolerable, but the account opening process is much more cumbersome than other banks. Also, delivery of online statements is inconsistent, and responses from customer service seem to be written by cretins. I say "never again"… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“WORST customer service ”

Written on: 28/12/2011

This company has WORST customer service of ANY bank I EVER had to deal with. They changed my account type without my permission. Fraud dept rep froze my account for no apparent reason. There was NO authorized access to my account ever. I called them to find out whats going on and was told "we can just close your account if you would like" when I complained about the problem. VERY rude and unfriendly customer service. AVOID this bank. I am pretty sure that the positive reviews written for this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Easy for deposit but terrible mortgage service.”

Written on: 15/09/2011

I had plenty of choices for lenders but chose Everbank for a home purchase mortgage because they were very quick to pre-qualify and said no problem to close in 30 days when a property was found. Once we committed to purchase a property and the loan began to process the nightmare began. Looking back I would rather try to escape from Iran than go through this again. They move you to an incompetent… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“The worst”

Written on: 05/09/2011 by A_friend0022 (1 review written)

used them for five years. Invested close to a hundred thousand. Nothing but a ripoff. They'll slowly drain you accounts with variety of fees plus will dent your credit even if you just open savings with them! The worst bank I have dealt with… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★☆☆

“It is too early to really rate EverBank. I just got...”

Written on: 07/11/2010

It is too early to really rate EverBank. I just got my initial deposit into their YIELD PLEDGE MONEY MARKET.

Mainly I wanted to say that I spoke to a Rep, told her I didn't want to send a check thru the mail. I wanted to do an online transfer. She said I could send in the signature card without the check, they would establish the account, then I could do the transfer.

When I sent in the signature card, I included a note with the Reps name, extension and what she said. The funds showed up… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I am a real customer, by default. Everbank acquired...”

Written on: 20/10/2010

I am a real customer, by default. Everbank acquired Bank of Florida from the FDIC August of 2010. I was a very satisfied customer of the Bank of Florida. However, I can't say the same for Everbank. In the process of converting to the Everbank platform, called "mapping" they totally screwed up my account and I've not been to access my account or pay bills online for the last 5 days. I've had numerous telephone conversations with no less than 5 "(anti)customer service reps" to no avail. I'm… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Their on-line banking works fine, but mailing deposits...”

Written on: 04/10/2010

Their on-line banking works fine, but mailing deposits is a pain. Their wrold markets also works fine, but waiting 3 days for transactions to clear can (and usually does) adversly effect exchange rates. Their brokerage is total disaster and should e avoided at all cost… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Best bank I have ever used. Beware, negative reviews...”

Written on: 17/09/2010

Best bank I have ever used. Beware, negative reviews on this site are most likely employees of affiliated competitors, rather than true customers. Everbank has the best customer service of any bank I have used. They offer the most options for managing my money and offer the highest rates available… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Real Customer's Comment

Written on: 20/04/2011

I found this review not helpful because...the person who wrote the review discounts the experience of real customers who are having customer service issues with this bank. I am a new customer with them and the service is the worst I have received in my life from any institution, be it financial or not. Their attractive products will cost you time and money in the end due to terrible customer service. BEWARE of this bank--for checking, savings, money market accounts, loans or anything else. DO NOT IGNORE all of the customer service complaints, it's a serious issue that even their management ignores!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 1
Read 1 Comment
★★★★★

“Have had multiple accounts at Everbank for years ---- ”

Written on: 24/08/2010

Have had multiple accounts at Everbank for years ----
they have good customer service, good rates,
and a range of products that many other banks do not have.
No complaints!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“I guess I need to thank most of the negative reviews...”

Written on: 20/08/2010

I guess I need to thank most of the negative reviews on Everbank that are scattered online. I opened an account in August '10 and the exact opposite of what is published online has happened. The only minor complaint that I have is that the registration and account opening was conducted via snail mail and took 7 business days to get going, but I honestly can't complain now. My money wire went through and the online functionality of the money market account has all the features one would… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“We've used them for as long as I can remember. Always...”

Written on: 26/07/2010

We've used them for as long as I can remember. Always pay great rates, always answer the phones quickly if I have a question.

Have been happy for a decade… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Like many people, I was lured in by their higher than...”

Written on: 04/07/2010

Like many people, I was lured in by their higher than average CD rates. What I learned is that they CHEAT YOU ON THE INTEREST. If you're not careful and forget to keep track of how much APR you're supposed to get, they will give you less. I transferred an additional $2K after I had opened my account for $2000 and the high interest rate only applied to the original 2K! After several calls, they finally admitted their mistake and credited to me the missing amount. But this was only after a lot of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Everbank.com is the worst online bank that I have ever...”

Written on: 19/05/2010

Everbank.com is the worst online bank that I have ever used. I should have known when I first opened my account and they wanted me to mail a paper check (they don't allow electronic transfers to open new accounts like most other banks). Their online website is TERRIBLE (error messages, unable to add external accounts, etc) and their Customer Service reps get very defensive if you offer feedback. On top of all this, external money transfers with Everbank average 5-7 business days when most banks… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Extraordinarily bad customer service - and they don't...”

Written on: 14/04/2010

Extraordinarily bad customer service - and they don't care. All funds disappeared from my accounts and it took many hours of phones calls and on hold time and lots of effort to have them figure out that they transferred the funds to another person with the same name. No apology and not even the slightest indication of concern - They say the money has been recredited, but they can't figure out how to unlock the account now so there is no way for me to get to the money or verfiy that they have… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“I felt like I was dealing with a fly-by-night company....”

Written on: 01/03/2010 by saydrah (1 review written)

I felt like I was dealing with a fly-by-night company. For example, they advertise three options for depositing money.

(1) "ATMs." I went to SIX different ATMs they listed. Two did not exist, and the rest did not allow Everbank transactions. When I emailed them about this, they just cut and pasted the list right back to me.
(2) "Deposit money from home with your scanner." They don't mention that by "eligible customers," they mean you can submit an application for the privilige after 8… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Our banking has been with Everbank since 2001 and...”

Written on: 02/10/2009

Our banking has been with Everbank since 2001 and never a problem. When there have been problems with other financial institutions, Everbank has been proactive in seeking resolution on our behalf and has followed up with phone calls every few weeks to check on the progress - the "brick and mortar" bank took longer than 1 year to totally clear up their error. For one issue about a competitors credit card, Everbank representative called them while I was on the phone as a conference call and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“I opened an Everbank account in September 2009. I had...”

Written on: 30/09/2009 by antenna (1 review written)

I opened an Everbank account in September 2009. I had no problem whatsoever.

The Yield Pledge Money Market Account pledges to stay in the top 5% of interest rates paid by other online banks such as Ing, Discover Bank, etc. No need to feel you have to keep moving your money around to chase rates!

Shortly after I sent in my deposit an application (family trust), I received a "Welcome" email, and then received my packet with accoutn number/sign on info within a week. My checks have been… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Everbank Internet Banking - The WORST. I had the same...”

Written on: 25/08/2009

Everbank Internet Banking - The WORST. I had the same experience so many others did. Poor customer service. The run around trying to open the account. Even worse trying to fund it for the "90 day introductory rate". It was going to take me 90 days to straighten out the mess of getting the savings account open and funded. I gave up and closed it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“ I have to say that Everbank is the worst bank I...”

Written on: 18/08/2009

I have to say that Everbank is the worst bank I have ever considered using. I deeply regret the choice to open an Everbank account. The high interest rate was definitely the drawing point. But after filling out the application online, I had to PRINT it and MAIL it in. That should have set off alarms for me. Unfortunately, it didn't. I paid $8.00 to get a CASHIERS CHECK for $25500.00 which then sent OVERNIGHT to the tune of $19.00. So far this cost me $27.00.
After a FULL WEEK, I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
☆☆☆☆☆

“Everbank Internet Banking is the absolute worst bank...”

Written on: 03/07/2009

Everbank Internet Banking is the absolute worst bank among the few dozen I have ever dealt with in my life. All sorts of fees are attached to the money market account, there's no interest rate info on the online account page (and they give you a ridiculous answer why it's not available), and they experience frequent technical problems (opting out of their emails doesn't work, alerts for me to view secure messages from them that don't exist). Money transfers in and out of the account take way… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview