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Asked by mls123 on 30th May 2014 Report this content
My son, his girlfriend and his cousin are currently flying Westjet from Ottawa to Winnipeg today. There were engine problems and so they diverted to Thunder Bay. Were told they had to call somebody to do repairs but eventually a new plane was called for. They left Ottawa around 4:40 expecting to arrive in Winnipeg about 6:30. They are now just boarding the plane to finally take off again for Winnipeg. They are students, so this was a big expense to go to Winnipeg for a wedding. Westjet offered no meals, credits or any kind of partial refund for delaying their customers. This was not an inadvertent delay related to weather but actually due to the inoperability of the airplane. There should be some sort of compensation. Can anyone advise us?

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