I reserved a round trip from Toronto, ON to Sarasota, FL, January 2016. I checked in a bicycle, according to their rules. The bicycle never arrived at destination. They delivered the bicycle 3 days later. Many passengers did not get their luggage either. The staff at Sarasota airport are untrained and unqualified to process the claim. They learn on the job, taking 50 minutes by the clock, to read and understand the company's rules and regulations. I will not fly with this airline again.

They cram you in like a cattle truck and then try to be funny. I don't trust them and I don't think they take it very serious. All just a big ha ha ha The prices have creeped up to same as Air Canada so I fail to see the benefits of risking your life with these clowns

I fly through Calgary regularily from Grande Prairie and Kamloops and it seems the Westjet flights are delayed or cancelled and at the same time the Air Canada flights are going. This seems to be more and more the norm. I miss the Westjet from a few years ago that made air travel feel reliable.

Much like kids who are taught self esteem but no values, WestJet employees think they are special because, well, they are told they are. They, apparently, no longer feel they have to earn or work at having a good reputation. Employees think that smiling and talking in a pleasant tone is by itself sufficient. It is not. I'm sick of the annoying parental tone. It's as if I'm a child who does not know better. Rather than work out a problem they merely inform you of the rule. But it's done ever so nicely, for the most part. Do they think it's everyones first time flying or that somehow WestJet is an entirely different experience. This review is the result of my most recent experience but my feeling in this regard has been brewing for some time. In the last month I have flown Air Canada, Lufthansa 2x, KLM 2x and Estonian Air 2x. Yes even the Estonians renowned for their generally flat affect kicked WestJet's ass. I can honestly say that all beat WestJect hands down in the professionality department. Canada has limited airline options and though I was once loath to say it, I recommend Air Canada over WestJet. It's not even close.

The current management of WestJet has grown the company too big, too quickly. Incompetance, mismanagement and spin doctoring is what WestJet is now best at. The company is no different than its rival, Air Canada when it comes to fares, schedules and service. Many WestJet employees have told me that morale is at rock bottom, and most WestJet staff are afraid to speak out for fear of reprisal. WestJet keeps a tight grasp over all it's employees, and tries to buy their loyalty- and silence with "profit share" cheques. I have flown WestJet back in the early days, but will not fly with them any more until they replace their President and most of their current management. Air Canada- Here I Come!

I am stuck with Westjet. They are the only airline flying Calgary to Windsor direct. Have flown with them many times, but the staff seem to be getting more miserable as time goes on. The phone call centre is a disaster (LONG waits on the phone); their loyalty program is impossible to navigate, and the flight attendants seem indifferent. They are excellent, however, with being on time.

I travelled Sunwing vacations on this trip. Great service. Web site was easy to navigate and booked my seat ahead of time without trouble. I just booked my first vacation with West Jet Vacations. I am having a terrible time getting my E ticket to print. They want me to switch to Fire fox. I can't book my seat online like Sunwing. I tried calling Westjet but keep getting a call centre and then they say they are closed. Been in St Maarten with Sunwing for two months at Sonesta Maho.Had a great time.I wanted to visit Los Cabos but I am feeling this is going to the trip from hell with the layover that was not visibly mentioned and the poor service. I hope I am wrong. I will write a full report as usual on Trip Advisor.

After their lack of change management considerations when they decided to abruptly transition to a new transaction system, they totally disappointed me today with their lack of attention to detail. They are totally winning customers. My parents were going on an international flight to Vietnam and they started in Calgary, AB. I asked the check in personnel if the baggages were going to the final destination, Vietnam and he said yes. I found out later when my parents got to Vancouver en route to reconnect that the personnel put the wrong tags on the luggage. The destination of choice was Taipei. Come on what was going through his head when he processed the baggages. Ok, maybe we were suppose to check the baggage tags on the ticket, but come-on, how were we suppose to know this? Anyways A TIP FOR EVERYONE, MAKE SURE that the small print on your baggage tags has your final destination written on it, you gotta pick up their slack.