written by on 30/07/2021
Absolutely delighted with the highlights that the stylist did for me today. She listened to carefully to what I was trying to achieve brighter highlights with a textured sun kissed look and her results were spot on. She also advised finishing off with a toner for a few minutes to blend in with my previous highlights and I was thrilled with the results. She finished off with blow drying my hair which felt silky smooth when I left. I thoroughly enjoyed the whole salon experience. Will definition be going back. Thank you so much. You’re a star ⭐️
written by Ogdenmu45 on 14/04/2021
I returned to the Toni and Guy Brent Cross salon after nearly 9 months of lockdown so my hair needed a real make-over! The salon had reached out to me, which was great and meant I wasn’t scrabbling for an appointment. It was great to be back. The salon was well organised and Covid- safe and the staff as friendly as ever. Despite it being the first day after lockdown, I was seen on time by my usual hairdresser who worked miracles on my hair. The wash and conditioning treatment were relaxing with a head massage thrown in followed by my usual cut and blow dry. Tea and water supplied throughout plus good conversation, as usual... there was a lot to catch up on. Overall the experience met my expectations and I will be back there again in a few weeks.
written by Ddakin on 18/09/2017
Just a big thanks for years of warm and friendly welcome, with the smile of the person I dealt with that makes the haircut experience a real pleasure each time I visit I feel she is a close friend More of the same
written by Trese on 02/07/2017
I have been going to have my hair coloured and cut since I moved to Peterborough 1999. This shop has never failed to disappoint me. Changes through the years with regard to staff leaving, as you can expect. But am always happy who I have next to do my hair. I can't think of anything I dislike. Have been to a few other salons through the years, for a change. Always go back to the best Tony and Guy.
written by on 23/01/2017
Having undergone major surgery, it had been several months since my last visit to the salon. Having used Toni & Guy for over 10 years, I was pleased to see that nothing had changed in the way of the service I received. The staff were friendly and welcoming as always and gave excellent advice with regard to style and cut/management of my hair. I found the whole experience from walking in the door a relaxing one and it was definitely the pampering I needed.
written by Jacqueline07 on 14/01/2017
Have had my second haircut with Art Director today...the entire afternoon was fantastic. I received the best pampering and the attention to detail is second to none!! I had my granddaughter with me and the staff gave her orange juice and biscuits and even a pad to play games on! I used to hate going to get my haircut, the fake chats were awkward and the haircut rushed. But I dont feel any of that here. My haircut is fabulous and I cant recommend a visit here highly enough. Thank you all at Toni and Guy Bournemouth...you're the best!
written by xjRoche272 on 10/12/2016
I never write reviews, but I really feel I have to, a few weeks ago I had my hair cut at Toni and Guy Woking. I was just looking for a regular haircut, because as most of us know as soon as you come out of the salon and have to do it on your own it NEVER turns out the same, well, mine never has until now. So, I go into the salon, with no great expectations and was greeted by the receptionist, who was lovely told that I was having my hair cut by Daisy today, good so far. I was then met by Daisy, who looked amazing. Oh no I've got to look at my ugly mug in the mirror, with Daisy looking at it as well.... well onwards and upwards, So Daisy I said, do your best, I know my hair is a mess and it never goes how I want it to go, so do the best you can. She looked at me and laughed, then went through what I wanted in my haircut. She said she would cut it so I could just blow dry it easily and it should turn out the same every time. After the hair wash, we talked about the best ways to keep my hair easy to manage, its a bit of a crows nest when I do it. She was friendly, sweet, funny and really seemed to care about everything I was saying. So, now for the proof, would her cut and recomendations work? absolutely, I am astounded, the cut is amazing, all I do is put a bit of product on it, blast my hair how she showed me and hey presto, same haircut every time, So THANKYOU Toni and Guy, and THANKYOU Daisy, I am forever a customer of yours and Daisy, you are mine for life.
written by xjRoche272 on 10/12/2016
I never write reviews, but I really feel I have to, a few weeks ago I had my hair cut at Toni and Guy Woking. I was just looking for a regular haircut, because as most of us know as soon as you come out of the salon and have to do it on your own it NEVER turns out the same, well, mine never has until now. So, I go into the salon, with no great expectations and was greeted by the receptionist, who was lovely told that I was having my hair cut by Daisy today, good so far. I was then met by Daisy, who looked amazing. Oh no I've got to look at my ugly mug in the mirror, with Daisy looking at it as well.... well onwards and upwards, So Daisy I said, do your best, I know my hair is a mess and it never goes how I want it to go, so do the best you can. She looked at me and laughed, then went through what I wanted in my haircut. She said she would cut it so I could just blow dry it easily and it should turn out the same every time. After the hair wash, we talked about the best ways to keep my hair easy to manage, its a bit of a crows nest when I do it. She was friendly, sweet, funny and really seemed to care about everything I was saying. So, now for the proof, would her cut and recomendations work? absolutely, I am astounded, the cut is amazing, all I do is put a bit of product on it, blast my hair how she showed me and hey presto, same haircut every time, So THANKYOU Toni and Guy, and THANKYOU Daisy, I am forever a customer of yours and Daisy, you are mine for life.
written by Peanut02 on 06/10/2016
On 5/10/16 me and my daughter had an excellent experience at Toni and Guy lakeside, brilliant customer care, fantastic artistic director, total satisfaction and value for money, we would recommend Toni and Guy lakeside to anyone who wants their hair wash, cut and blow dried. Also cut my daughters hair exactly how she wanted it, just by looking at a couple of pictures on my phone. 100% professional customer care satisfaction .
written by yfRoberts335 on 28/09/2016
Toni & Guy in Harrow are the best salon EVER. All of the staff are highly trained and know which label m product is the best for your hair. Its a pleasure to always go there. I feel amazing when I leave. Thank you Toni & Guy. You are worth EVERY penny.
written by JanRyan on 25/08/2016
Love my visits to Toni and Guy Maidstone, the salon is cool and comfortable, their products are fantastic and their stylists are very knowledgeable. I have a particular stylist I prefer, but that's just personal, they all look exceedingly competent. All the staff I have met have been both cheerful and polite. The salon has a wonderful relaxed atmosphere I am always pleased with the end product. So a big thank you to all the staff, you are appreciated and I would have no hesitation recommending you to anyone. Would also like to congratulate the owners of the company on the standard of their training, your standards of customer service is excellent, well done.
written by BriaBrooks on 25/06/2016
I am reviewing the Blackpool branch of Toni and Guy where I have been a customer for 10 years.The staff are pleasant and definitely aim to please.They bend over backwards to make sure you are happy whilst you are there.You certainly get what you pay for which is a brilliant cut and colour.I always leave there with a smile on my face and a good haircut.As the salon is very spacious it seems less claustrophobic than some smaller salons I have tried.All in all a good experience.
written by Andrewsvg281 on 20/06/2016
On Sunday I purchased a hair cut onine through Treatwell. The salon I went to was not trained in hair dressing and made an absolute mess of my hair and I felt like crying. I left the salon without getting my other treatments which I had already paid for. That's how upset I was! Since it was Sunday I knew it would be hard to get it fixed, but I thought I would try Toni and Guy Westfield White City. Luckily enough Toni and Gum was open and I was able to get a walk in. After I had explained to the hair dresser what had happened she looked after me so well and really did make me feel fabulous. Thanks Tony and Guy!!
written by S9322 on 23/05/2016
Tony and Guy is my guilty pleasure.I enjoy every moment as the staff are friendly,helpful and kind,most of all they look after my hair.I won't let anyone touch my hair except him, he's professional and he constanty tells me what he's doing,making me feel relaxed and confident.Can't wait for my next appointment!
written by on 15/01/2016
I can only comment on the team in Northamptons Toni & Guy. This team have got something special and it works. I have been back twice and been so happy with my hair after years of being disappointed. My hair is wild and curly yet she has never lifted a pair of straightners to it (other hairdressers in the past rough dry and straighten it then charge the earth for something i could do at home) She is also not scissor happy very important when asking for a trim ! He is a brilliant colourist and really listens to you ..i can't rave about these two enough.
written by Law328 on 14/01/2016
the person I dealt with is great with his careful hands and magical thinking. He is a good staff to be used for the perfection of your business. In UK such chain of business is not so magical. Staff are very kind and caring. the person I dealt with in karolbagh branch is very caring and I recommend his best service. Very nice to have such personality in your business. Thanks
written by 80King on 10/11/2015
Visited on 26th October (after the franchisee of another T&G salon in Manchester gave me a hairdo that made me look like the village idiot - my regular person was off sick - so just shows the owner isnt always the best however much you pay) I was away the following day in Norwich so I rang in the morning whilst travelling, explained my issues, was given an appointment with Josh who was brilliant, he saw what was wrong, explained what he would need to do (cut more off) and how so that i didnt lose any more hair than I had previously. He managed to make my hair look good after its previous hacking, it stayed in place for three days and I was really happy. I would visit again but living over 200 miles away it isnt possible but if was in the area I would go and would recommend Josh and the salon to anybody. The reception/junior staff were lovely too.
written by suwinter on 19/10/2015
I hadn't been able to get to the hairdressers before I left home for an extended break . The girl who answered the phone was cheerful and very helpful; she maintained her good humour even though my mobile signal kept dropping out as we were on the motorway with a very poor signal. She fitted me in with an early morning appointment the next day. I was welcomed when I arrived and was offered a hot drink. My hairdresser, Daisy, was very pleasant - chatty, but not over the top. She was responsive to how I wanted my hair. The cut was excellent and the shape and style were exactly what I wanted. I would highly recommend this salon.
written by EwanF on 18/10/2015
I have been in Dubai for over 6 years and never got decent haircut, until i found Toni & Guy, DIFC. This is the third time i have been and got a stylist. Absolutely perfect result every time. Top top stylist !!!
written by Hegartyhegarty on 16/09/2015
Have you noticed that all disgruntled reviews are from people who have only 1 review history I have been to Toni&Guy many times and at various towns & cities and have always come out thoroughly happy. I've found that most of the time the stylists have been helpful and polite and offered advice on different styles that would suit me. I just think that some industries are highly competitive and wonder who all these unhappy people are as Toni&Guy is one of the largest hairdressing companies so if so many are unhappy just consider how many happy customers they must have
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As rated by our community of reviewers
Sasi7's Response to Hegartyhegarty's Review
Written on: 06/10/2015
You're very lucky then as I've just used them for the first time and I was appalled by the customer service. My haircut is blunt and not what I asked for. Never again!
Hegartyhegarty's reply to Sasi7's Comment
Written on: 10/10/2015
Well I've been again and am more than happy. I've had many of the staff do my hair and can't believe any of them as you say "appalling customer service". I have got to know somebody they're and if you can message me who dealt with you I will pass this's feedback on