I last stayed here some five years ago and this hotel has went downhill since.The words customer service means nothing to the staff in this hotel they are the most surly lot you could meet with the dining room staff holding the record.The rooms could do with a good clean and were grubby, and nodding you head backwards and forwards would keep you cooler than the air con in the rooms.To get to the rooms you have to find a lift that works (good luck) as half of them are out of order each day.They also take you to the pride and joy the dining room.First you have to find a cleared table (not easy), Then a clean plate and knife and fork (rare) should you fancy a drink with your meal you have to wait in the drinks trolley coming round ( which will not be too long if you are Spanish) however British guests will wait and wait.......................You can then sample the delights of the Buffet providing you like fish (7 nights) Tripe Madrid style?, and Lamb Stew (2 nights) Still hungry try the Show Cooking Grill as long as you like you meat or chops cooked rare or on one side you should be all right. To use the gym costs British guests 7 euro but surprise surprise free to Spanish guests. Should you wish to keep you room on you last day in this delightfull hotel this will cost 40 euro. Why not try somewhere other than this hotel as there are very few worst.