ASDA Photos Reviews

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Latest Reviews

★☆☆☆☆

“Never again - Dire!”

Written on: 16/08/2019 by qrParker409 (1 review written)

Some of prints were appalling. Online staff blamed us, even though they were submitted correctly. We re-sent them again and they said we would have to start again as a new order. 23 emails later I gave up as staff member was very inexperienced and was clueless about customer care. AVOID!!!… Read Full Review

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★★★★★

“Photo service transfers”

Written on: 19/07/2019 by Mothermo (1 review written)

Today I went to Asda to have my photos taken off my phone onto a memory stick.It wasn’t easy because my phone had stopped working no WiFi and thousands of photos it was completely full.With the young mans expertise taking two and a half hours he worked his way through them.Not only that he managed to transfer over one hundred photos for a man .serve several customers collecting prints of photos and took passport photos for someone else Absolutely Amazing.Thank you so much for your help and… Read Full Review

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★★☆☆☆

“Family photos dumped by front door ”

Written on: 21/06/2019 by Marlene125 (1 review written)

Uploading my photos to Asda photo printing website was easy and delivery speedy. The quality of the photos was not great and some had not uploaded correctly, then upon delivery their courier (Hermes) dumped my family pictures by my front door, completely unsafe. I will not use their services anymore and would not recommend it. … Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 18/12/2017 by 473Carson (1 review written)

Don't be taken in by the Asda brand and the low prices. The Asda name is just a front for outsourcing the whole process. I ordered photos for Christmas on a seven-day turnaround service and it took over three weeks for them to be delivered...and that was only after following up several times and eventually speaking to a manager. I emailed several times to chase the order and never once received a reply and their phone line is only open 9am-4.30pm, Mon-Fri so not exactly convenient. I was told… Read Full Review

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★☆☆☆☆

“Awful quality”

Written on: 15/10/2017 by Larkintt96 (1 review written)

I've ordered 60+ photo prints and was shocked to get them back. Very poor quality , they're all dark , gloomy and some couldn't even reflect what was on the picture cos of the dark quality. Will never use it again! … Read Full Review

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★☆☆☆☆

“Extremely poor quality”

Written on: 18/09/2017 by tuMcCurdy461 (1 review written)

I would not recommend ordering photo prints from Asda using the online service. I recently ordered a few hundred 6" x 4" holiday photos and was extremely disappointed when they arrived in the post, as they were all fuzzy and grainy and too bad to use. I had not choice but to bin them and re-order from another company… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 01/09/2017 by 1956Almeida (1 review written)

I ordered two photobooks online to be delivered to my local store. The order went through immediately and the money was debited from my account. I heard nothing more from them even though their message following the order was that they would keep me informed of the progress and that the books would be ready within seven days. After ten days I emailed them having been unable to get hold of anyone on the phone and the response to my email was that the photo department at the store I had… Read Full Review

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★☆☆☆☆

“Asda Pilsworth Bury”

Written on: 13/08/2017 by IanbD (2 reviews written)

Ordered one hour photo collection on line on Friday morning; the website stated it was ok, all prints would be ready in an hour. My money was taken and an email confirmation was sent. Drove to Asda Pilsworth, Bury in the afternoon to pick up the photos only to find the lights out in the photo shop and there was a cardboard sign on the counter saying there would be no staff in on the Friday and Saturday. I spoke with a staff member there who said it had nothing to do with Asda, it is a… Read Full Review

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★☆☆☆☆

“Shocking communication ”

Written on: 09/08/2017

Ordered a small number of prints in supposed 7 day service, received no confirmation email or any acknowledgement, I only knew the order had gone through as the money was taken from my account. Arrived at collection point a week later but no photos, was told ad I ordered late in the afternoon they wouldn't be in until next day. Went again the next day, still no photos, no explanation offered. Informed by customer service that they'd probably be delivered by 5 o'clock that day so I'd have to go… Read Full Review

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★★☆☆☆

“No updates on order and terrible packaging ”

Written on: 04/08/2017

Placed order for a photo jigsaw on Thursday put a note I needed for Tuesday as it was a gift. After the first inital email I received no more emails from asda photo! I called up on Tuesday morning and they advised the order hasnt been dispatched. I was disappointed as I had no email. But then I came home to find it had been delivered! I was very happy about this however the jjigsaw came in just a small material bag all 96 pieces of it! I had to make this up (96 pieces in 30mins) and use a… Read Full Review

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★☆☆☆☆

“0/5”

Written on: 27/07/2017

'Talk about things you like.' None of it. I liked NOTHING about this service. I used the online website as I have an ASDA store near to me, do not drive and wanted a lot of photos printing. 1. The website is appallingly made, but knowing it was an ASDA brand, one I have trusted for a long time, I stuck with it. 2. The photos took AN ENTIRE NIGHT to upload because the webpage appeared to keep crashing. 3. Once everything was finally uploaded, I placed the order. They took the money straight… Read Full Review

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★★★★★

“Fantastic service”

Written on: 09/07/2017 by MARJON1 (1 review written)

Fantastic service - ordered Wednesday evening, despatched Thursday ad arrived on Friday!! Excellent service and the photo we ordered was excellent too. Well done Asda Photo!… Read Full Review

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★☆☆☆☆

“REALLY BLOODY RAGGING!!”

Written on: 23/02/2017 by KymaniScott78 (1 review written)

REALLY BLOODY ANGRY!! PHOTOGRAPHY STUDENT WHO KNOW HOW TO HANDLE A PRINT BETTER THAN A SO CALLED COMPANY BUISNESS!! The whole thing is BALLS, They dont even have a proper A3 Size , lady told me the wrong size of what she thought an A3 was. Prints came back with scrapes and dents Slightly hazzy look even though was shot with high quality. They should NOT hire people who do not know what they are doing. I recommend Proffesional printers / photographers to do that kind of job. Asda should not… Read Full Review

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★☆☆☆☆

“Terrible quality! ”

Written on: 15/01/2017 by Daniella2 (1 review written)

Photos were taken on a high quality Canon DSLR and prints have came back fuzzy and are of extremely low quality. Extremely dissapointed… Read Full Review

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★☆☆☆☆

“Photos not back in time ”

Written on: 12/01/2017 by Patterson28 (1 review written)

Ordered photos after Christmas and was told they would be ready in 7 days. Went to collect after 7 days and rude staff member told me it was too bad that they weren't in and that I would just have to wait until the following week and that the 7 days doesn't include weekends! Prices also much more expensive than previous years since changing printin companies… Read Full Review

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★☆☆☆☆

“APPALLING LEVEL OF SERVICE ”

Written on: 12/01/2017 by theterryprice (1 review written)

I literally have no idea how a corporation as big as ASDA can continue to run at this level of service. Looking at the previous reviews on here, I'm not the first person to experience this terrible service. I'm going to share my story in the hope that anyone reading this stays well away from ASDA Photo in the future. I ordered my prints on the 20th December, by the 2nd January I was yet to receive my prints after patiently waiting, so I got in contact with their customer service who… Read Full Review

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★☆☆☆☆

“ADSA Lost my photograph prints before Christmas ”

Written on: 07/01/2017 by Uriahq498 (1 review written)

I ordered prints online to be collected in 7 days in store a few days before Christmas for a album I was making for my mother. When I went store they said there was no photos or record of my order. However ASDA took the money from my account. At that time I was away from home and without the SD card, so I had no photos for the album. I emailed them on the 23nd December. No response. Emailed again and they replied saying they would look into it. I replied asking them to post my photos to my… Read Full Review

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★☆☆☆☆

“Rubbish don't waste your money”

Written on: 16/12/2016

Had professional photos printed and the quality was awful. Don't waste your money will go back to using other online printing companies… Read Full Review

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★☆☆☆☆

“Too dark ”

Written on: 20/11/2016 by Northyf275 (1 review written)

I used their service once for hundreds of photos, purely because of their low price. The result come out awful. Even though the original photos were with perfect white balance and contrast ( some were taken with Nikon D300 camera, some were taken with iPhone 6) the printed photos are darker and showing less details in the shadow. I definitely won't use them again… Read Full Review

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★☆☆☆☆

“Absolute waste”

Written on: 01/10/2016 by JSHEP1989 (1 review written)

I ordered my prints online, and in all fairness, they came within the 5 working days specified. However, the qualitry was dreadful. I've never known somewhere print a 24MP photo in a 6x4 frame and make it look like I've casually took it from a moving bus, on a Samsung phone and then used a home printer. I was appalled by the standard and will be going back to Truprint, Snapfish or Photobox. I never write reviews, let alone negative ones, but I felt compelled this time. Asda - stick to… Read Full Review

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