ASDA Photos Reviews

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★★☆☆☆
2.0 / 5
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Latest Reviews

★☆☆☆☆

“Utter laziness!”

Written on: 12/03/2022

Well,I went to this shop in Llandudno's Asda,was still half an hour to go for them to close,and they declined to laminate my certificate,stating they couldn't do it because they were closing,when like i mentioned,was half an hour to go for them to close... Mind you,the laminating process only takes 10 minutes and the lady in charge,was doing absolutely nothing at all. It was not like she was busy or the likes! Utter laziness and incompetence! Avoid!!!… Read Full Review

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★☆☆☆☆

“Terrible quality and customers service ”

Written on: 21/09/2021 by Jadono145 (1 review written)

After receiving my very poor quality photos I politely emailed to explain. Nobody bothered to reply so 4 days later I called to be basically be told tough! When I asked for the complaints procedure I was told that by calling to be told “tough” was it’ they weren’t willing to try and resolve the issue simply told me to return them (at my hassle and inconvenience) if I wasn’t happy with them. Wow!… Read Full Review

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★★★★★

“Fast Service, Great Photos”

Written on: 18/07/2021 by organic333 (3 reviews written)

I only read the reviews here after using the service, which is just as well as I would have been put off. But maybe things have changed now, because a lot of the reviews are old and my experience was excellent. Ordered over 1000 prints from old family photos that we had scanned to digital a while back. They were ordered on Wednesday and arrived Saturday morning, earlier than expected. Really happy with that. The other thing they offer is a reduced price for bulk printing, 500 plus. So if like… Read Full Review

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★☆☆☆☆

“Delivered broken on 2 ocasions and no postage refunded...”

Written on: 27/11/2020 by NatalliaRis (1 review written)

Hi, I had awful experience with Asad photo. I have ordered 2 mags as anniversary present for a couple. Had delivery within 7Wd and 1 mag was broken. I send email no one came back, other - no reply at all. Called - they send we will send replacement. Ok. ", 3 weeks pass by, anniversary day pass by, I gifted one mag and promised other shortly, but after 4 weeks still none received. Called again twice and they refunded cost of 1 mag, no postage.....as I promise 2nd mag I spend again on mag and… Read Full Review

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★☆☆☆☆

“DO NOT USE ASDA PHOTO SERVICE”

Written on: 27/10/2020

I am very angry at Asda online service particularly with the photo and customer service department. I placed a photo order online on 6/10/20 which I received one out of two items. I received an automated email on 8/10/20 stating my second order had been dispatched. I called on 16th, 17th, 20th, 21st October 2020 to chase my order and I sent an email on 13th and 16th October 2020. I did not receive any email replies. I spoke to a representative on 21/10/20 and he stated my order has gone… Read Full Review

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★☆☆☆☆

“Go elsewhere ”

Written on: 09/04/2020 by Dugganbf369 (1 review written)

half the photos had the heads of the people cut off and got told its my fault yet in the other size photos they are fine. The attitude of the staff member on the phone was terrible, customer care my rear end. I will never print another photo with them again… Read Full Review

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★☆☆☆☆

“Don't Use Shocking!!!!”

Written on: 16/12/2019 by Spangleyemma (1 review written)

Under no circumstances use this website for photo printing, especially if you have large amounts of photos to print. If you leave the website you will not be able to get back into the photos to edit them. The first time I set up an account, took 2.5 hours to upload 600 photos, the website crashed and lost everything I had done. i called them and they could not recover. I then tried to log in again and it wouldn't, I called the helpline again and they have to unlock my account, I then uploaded… Read Full Review

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★☆☆☆☆

“Never again - Dire!”

Written on: 16/08/2019 by qrParker409 (1 review written)

Some of prints were appalling. Online staff blamed us, even though they were submitted correctly. We re-sent them again and they said we would have to start again as a new order. 23 emails later I gave up as staff member was very inexperienced and was clueless about customer care. AVOID!!!… Read Full Review

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★★★★★

“Photo service transfers”

Written on: 19/07/2019 by Mothermo (1 review written)

Today I went to Asda to have my photos taken off my phone onto a memory stick.It wasn’t easy because my phone had stopped working no WiFi and thousands of photos it was completely full.With the young mans expertise taking two and a half hours he worked his way through them.Not only that he managed to transfer over one hundred photos for a man .serve several customers collecting prints of photos and took passport photos for someone else Absolutely Amazing.Thank you so much for your help and… Read Full Review

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★★☆☆☆

“Family photos dumped by front door ”

Written on: 21/06/2019 by Marlene125 (1 review written)

Uploading my photos to Asda photo printing website was easy and delivery speedy. The quality of the photos was not great and some had not uploaded correctly, then upon delivery their courier (Hermes) dumped my family pictures by my front door, completely unsafe. I will not use their services anymore and would not recommend it. … Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 18/12/2017 by 473Carson (1 review written)

Don't be taken in by the Asda brand and the low prices. The Asda name is just a front for outsourcing the whole process. I ordered photos for Christmas on a seven-day turnaround service and it took over three weeks for them to be delivered...and that was only after following up several times and eventually speaking to a manager. I emailed several times to chase the order and never once received a reply and their phone line is only open 9am-4.30pm, Mon-Fri so not exactly convenient. I was told… Read Full Review

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★☆☆☆☆

“Awful quality”

Written on: 15/10/2017 by Larkintt96 (1 review written)

I've ordered 60+ photo prints and was shocked to get them back. Very poor quality , they're all dark , gloomy and some couldn't even reflect what was on the picture cos of the dark quality. Will never use it again! … Read Full Review

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★☆☆☆☆

“Extremely poor quality”

Written on: 18/09/2017 by tuMcCurdy461 (1 review written)

I would not recommend ordering photo prints from Asda using the online service. I recently ordered a few hundred 6" x 4" holiday photos and was extremely disappointed when they arrived in the post, as they were all fuzzy and grainy and too bad to use. I had not choice but to bin them and re-order from another company… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 01/09/2017 by 1956Almeida (1 review written)

I ordered two photobooks online to be delivered to my local store. The order went through immediately and the money was debited from my account. I heard nothing more from them even though their message following the order was that they would keep me informed of the progress and that the books would be ready within seven days. After ten days I emailed them having been unable to get hold of anyone on the phone and the response to my email was that the photo department at the store I had… Read Full Review

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★☆☆☆☆

“Asda Pilsworth Bury”

Written on: 13/08/2017 by IanbD (2 reviews written)

Ordered one hour photo collection on line on Friday morning; the website stated it was ok, all prints would be ready in an hour. My money was taken and an email confirmation was sent. Drove to Asda Pilsworth, Bury in the afternoon to pick up the photos only to find the lights out in the photo shop and there was a cardboard sign on the counter saying there would be no staff in on the Friday and Saturday. I spoke with a staff member there who said it had nothing to do with Asda, it is a… Read Full Review

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★☆☆☆☆

“Shocking communication ”

Written on: 09/08/2017

Ordered a small number of prints in supposed 7 day service, received no confirmation email or any acknowledgement, I only knew the order had gone through as the money was taken from my account. Arrived at collection point a week later but no photos, was told ad I ordered late in the afternoon they wouldn't be in until next day. Went again the next day, still no photos, no explanation offered. Informed by customer service that they'd probably be delivered by 5 o'clock that day so I'd have to go… Read Full Review

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★★☆☆☆

“No updates on order and terrible packaging ”

Written on: 04/08/2017

Placed order for a photo jigsaw on Thursday put a note I needed for Tuesday as it was a gift. After the first inital email I received no more emails from asda photo! I called up on Tuesday morning and they advised the order hasnt been dispatched. I was disappointed as I had no email. But then I came home to find it had been delivered! I was very happy about this however the jjigsaw came in just a small material bag all 96 pieces of it! I had to make this up (96 pieces in 30mins) and use a… Read Full Review

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★☆☆☆☆

“0/5”

Written on: 27/07/2017

'Talk about things you like.' None of it. I liked NOTHING about this service. I used the online website as I have an ASDA store near to me, do not drive and wanted a lot of photos printing. 1. The website is appallingly made, but knowing it was an ASDA brand, one I have trusted for a long time, I stuck with it. 2. The photos took AN ENTIRE NIGHT to upload because the webpage appeared to keep crashing. 3. Once everything was finally uploaded, I placed the order. They took the money straight… Read Full Review

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★★★★★

“Fantastic service”

Written on: 09/07/2017 by MARJON1 (1 review written)

Fantastic service - ordered Wednesday evening, despatched Thursday ad arrived on Friday!! Excellent service and the photo we ordered was excellent too. Well done Asda Photo!… Read Full Review

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★☆☆☆☆

“REALLY BLOODY RAGGING!!”

Written on: 23/02/2017 by KymaniScott78 (1 review written)

REALLY BLOODY ANGRY!! PHOTOGRAPHY STUDENT WHO KNOW HOW TO HANDLE A PRINT BETTER THAN A SO CALLED COMPANY BUISNESS!! The whole thing is BALLS, They dont even have a proper A3 Size , lady told me the wrong size of what she thought an A3 was. Prints came back with scrapes and dents Slightly hazzy look even though was shot with high quality. They should NOT hire people who do not know what they are doing. I recommend Proffesional printers / photographers to do that kind of job. Asda should not… Read Full Review

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