written by Eadesthomastaylor on 04/05/2015
Stayed in this hotel for 14 days with my granddaughter our room was basic carpet marked and loose between bathroom and living room for the two weeks we were there our bed shieets were not changed at all even though I asked room was cleaned twice and same with towels ,I had to wash the sheets myself in the laundrette the swimming pools out door was full leaves and the continental breakfast was toast and a piece fruit, you could upgrade but even then food wasn't worth the money it was the worst hotel I have stayed in
written by jameswjohn on 29/12/2003
There is apparently no contact email for complaints,
so I can only hope this will find some appropriate
person. I stayed at the Enclave Suites 12/20-12/23
and was markedly dissapointed in the quality of the
experience. I knew something was wrong when two of
the lights to the name on the Building 3 were out.
The staff were only average - certainly not overly
helpful, respectful of my time or perception of
experience, or even friendly/courteous. The grounds
and facilities were adequate, although my wife was
quite disappointed when the excercise room on one of
the three days we were there was closed when the pool
had to be closed. The elevators were fast but dirty
and dingy, closely followed by the hallways. I had to
go back to the front desk to get more keys on the
first day when the first two to the room did not work.
I was also dissapointed when a remote control to one
of the TV's did not work, a light in the main living
area did not work, and the toilet flapper in the
master bedroom was in need of repair, requiring me to
manually adjust the flapper for every flush. The
continental breakfast was meager, and the one time for
shuttle service in the AM to Seaworld did not seem to
work for us. Overall, a fair to poor experience. I
would not recommend the Enclave Suites, nor return.
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