One of my old email addresses got pulled out of use (executive decision by that company but I didn't receive info from them....) and it happened to be the one that I was registered with for Boots. They would have received bounceback messages when they tried to send me information and should have fallen back on sending me things by post. So I received no news about stored points expiring after one year instead of two. I did use my card in store in early 2022, so under the old Ts&Cs these points would still be valid. Have been wiped and snaffled up by this greedy company. Nectar or Tesco would have added the points as a gesture of goodwill. It was not many pounds but it is the principle of the thing and makes the experience of Boots disappointing - leaves a bad taste in the mouth. No empathy in Customer Services.

Boots I would say is at least 30% more expensive than my local shops around me, the advantage card pretty much only offers 4% off now. Not worth it at all and I have stopped shopping at boots, it’s a sham making you think you are saving money.

It has good deals, specially on Boots products. And you get extra discounts for some products if you are a advantage card member. But sometimes its hard to claim, since you cant use it to pay part of your bill, so you have to break the bills or something of that sort.

Once upon a time the advantage card was worth it but those days have long gone. As previous posts have stated if Boots can get away with not honouring points on purchases or payment they will! I wrote regarding my mum's card as with her dementia she could no longer use and knew she had the equivalent hundreds of pounds saved here. Told me card not used points lost, end of no compassion. Appealed again and got an automated response. I spent on my card on line to trigger it and no points added. They are not a cheap store and their deals are often misleading. Like many big companies their attitude to us the customer defies belief. Shop elsewhere and they may get the message!!!

Unable to part pay with points and card.. one or the other HOW rubbish Is that

This is perhaps the most nonsensical loyalty scheme I have ever come across. Nearly all businesses nowadays encourage you to take out their membership cards to collect points or stamps to pay towards something nice later. All the other cards I have allow you to use the points as part payment, or they have a set of items as rewards so you know what you can have for how many points. Boots Advantage Card is the only scheme I know that does not work this way. As Boots does not offer the best prices, I cannot see any advantage of shopping there, nor can I see any points in collecting points on the card.

I lost Advatage card befinni g December last year. Eventually some to someone at Boots customer Support who said my points would be transferred to a other card which will be sent out shortly. Plus points accrued from my temporary card transferred to it. Allowing for problems with staffing and post during these last 6 months from pandemic Covid I still haven't even deny replacement, I have been told by staff at Bootsshop my temporary card has expired and I will loose those points. Now I am going around in circles trying to speak to someone on their automated phone system. Just spent 1tminutes on the phone and not actually spoken to an actual person. Whatever option you choice it nearly always tries to redirect you to use their website. This is very frustrating, my problem is nowhere near being sorted. Not a good way to treat loyal customers and very poor customer service.

all of the offers has to be loaded otherwise it doesn't work. I don't wont to remember this. I would prefer those offers to be added to the card automatically and to be informed by the cashier or maybe by an email. I did get an offer for my birthday month and went to the tills to pay and even I had this offer loaded it didn't work so I had to ask someone to fix it on the tills. So I don't understand. If I want load the offer it doesn't work but when I will it's still doesn't work. What is the point?

I have been collecting points off and on for a few years now and do often forget my Boots card anyway got my usual email and WHAT where have my points gone I have MS and don't get in to the store much but buy online and forget to put my Advantage card in and for them top to take my points of me stinks, my last purchase was about 18months ago a present of perfume for my wife £100ish bottle WELL BOOTS YOUVE SHOT YOURSELF IN THE FOOT will be shopping else where in the future.

Not told ahead of my purchase of £3000 hearing aids that Advantage points would be credited at a mere 1 point per £1, not the 'normal' 4 points per £1 on other Boots goods. Only told after several visits to store, by a clearly embarrassed employee who could not defend/explain the discrimination. (She claimed this was set out in the literature I received with my purchase!) It's the same devaluation for spec purchases, by the way. Oh, and the bloody aids don't work!

I had about £60 worth of points on my Boots Advantage Card, mostly accumulated by my late wife's purchases. I had not had cause to shop at Boots for several years, but this week needed some items so went to a store. I gathered the items and then tried to use my points to pay for them, but was told that the card was not recognised. I then rang Boots Customer Services to find out why and was told - "Boots will remove Boots Advantage Card points from Boots Advantage Card accounts that haven't been used for two years ..." They also confirmed that they carry out this with no warning of any sort being given to the customer that it is going to happen on a forthcoming date. In my view imagine if your bank told you "You haven't used your bank account for two years, so we have taken all of your money ...".

I have got more than £20 on my Boots card, but because I can't use them as part payment I just don't spend them. I also have a Superdrug loyalty card & I have bought perfume, gifts & everyday toiletries using the points as discount. I am giving up on Boots - they do not reward loyal customers. It takes years to save enough points to buy anything worthwhile & I don't want to waste my points on toothpaste & shampoo. They seriously need to review this policy

I haven't used my Boots card for a while. A family member was ill and subsequently died, so using the card when I was in the shop was not a priority. I was in my local branch recently and asked how many points I had accumulated. I was told 'none'. But I had not redeemed the points for some time and thought I could save them and buy something nice. I was shocked to hear that as I had not redeemed my points for 2 years, I lost them all! Boots never contacted me to warn me about this. I have been a faithful customer for years and shopped in Boots because I got points, even though the price might have been a little cheaper elsewhere. I will not be buying from Boots in future and have encouraged my friends to cash in their points and do likewise. I am sure my points didn't amount to much over £10 so the restoration of my points as a goodwill gesture would have made more sense than posting the negative reviews I will be completing.

Have been saving my points for years and had a substantial amount saved but due to not having had my Boots card with me on many shops during the last 2 years I have not collected or spent any points. Suddenly without warning they disappeared. When I contacted Boots and it took a telephone call from myself having already emailed twice with no response from their Advantage Card Customer services team to find that they had been removed as I had not used the card in the previous 2 years and it advises in their "terms and conditions" that this would happen. I got this card many years ago and the terms and conditions were read at the time and forgotten about. Why did they not alert me to the fact that these points would be removed prior to the end of the 2 years?? Other loyalty cards advise if the points are to expire shortly. Are they customer focused? I think not. Their slogan "Let's feel good" is laughable as I don't "feel good" with how they have treated me. I hope that this is a warning to other Boots customers to be aware of the 2 year non usage policy. I gave one star as you had to but I would not have given any - but it does come with a warning - Terrible and also that is how I am feeling!

I noticed today that the promotion Additional 1000 points when you spend £50 doesnt mean additional but means Instead of. All the advantage points i should have earned on a £52 spend were removed. This is misleading customers and should be made clearer. Rosie moore

Miserable card - Boots Advantage Card Boots don't allow The accrued points to be used as part payment It has to be exact - a bit difficult if one had their eye on a more expensive item .... Keep collecting or take your custom to someone else who are more in tune with loyalty cards and bow they should be used. Take a look at Tesco points use them anytime as part payment and can double the value during offers. Very very bad for such a big high street chain.

Is it that much of a reward that you have to spend £115 to make a £12 saving. Tata boots thats rubbish. I didn't have to unrecommend this to freinds anyone I know who has a boots "reward" card feel the same, its lame.

Time for Boots to rethink their 'loyalty' card: 1) Self serve till in Boots did not add any 'Advantage' points, despite selecting the 'Advantage Card' logo at the start of the transaction. Member of staff denied there was a problem and refused to help :( 2) I've just been sent 12 Advantage Card 'tokens' all with different terms and conditions - I don't have the time/space in my purse to carry these around on the off chance I might use them. Please Boots - just reduce your prices and I might venture back as currently most items I need are always cheaper in Superdrug!