I've been a member of Nuffield gym in Bristol for years and have always found members of the reception staff to be unfriendly, rarley greeting you when you enter the club. However, it's now the trainers on the gym floor who are ill mannered. One trainer/manager in particular who's been there for years has progressively become surlier, unfriendly and even aggressive. He creates a bad atmosphere which several other members have commented on. Couple this with the smell of food being cooked in the downstairs restaurant and it makes for a rather unenjoyable experience. I thnink there are gyms around with friendlier staff that are worth e ploring.

I went to join and then was told I needed to pay a joining fee which was fine, but then I had to set up a standing order which again is standard. But then I need to sign of 12months with no cancellation notice. I did as the gym as close. Then I was in a car crash and now unable to walk, I sent them a doctors letter and even made a vist in person and still they wont let me off the 10 months I have left. If i last that long!!!

Leatherhead branch. Having been a member for over 9 years, once this gym changed to Nuffield Health the whole atmosphere altered. It's all about cash now and people do not matter. I cancelled my membership, a letter delivered by hand and with plenty notice but they now tell me it has to be sent by recorded delivery. This isn't in the T&Cs and wasn't when I initially joined. They claim I could have inspected the new T&Cs if I had wanted to but how are we supposed to know they have changed!!?? They are claiming a further payment and since I am refusing to succumb to their bully boy tactics they have referred me to a debt collection agency (a nasty one) and to a solicitor (who won't give me a name to deal with). An unscrupulous lot through and through. Don't go near them.

This review is specifically about the Bristol Nuffield (Cannons) Health and Welness Centre:

Very well placed in Clifton, but inadequate parking means I rarely get a chance to use the facilities to their fullest. Swimming pool, steam room etc perfect for relaxing after a hard day, and a broad range of exercise classes. Nice fitness arena with a good variety of equipment.

Generally a nice gym let down by some of the staff. Receptionists rude and fail to acknowledge you when you enter or leave the gym, personal trainers disinterested and looking bored, management don't seem to care.

i joined nuffeilds plymouth on a pay monthly membership about a year ago and firstly they set up two direct debits (good for them,bad for me) taking £110 for the first month instead of the agreed £55.the person i spoke to at the club seemed very casual about it all like it happens all the time.they would not return the outstanding sum to my card and would only issue a cheque.which involved time out to visit the bank.following this i have found the changing rooms to vary in their cleanliness, sometimes smelling strongly of urine and peoples bits left in the showers.even used tampons! when i told the desk staff about it they just shrugged and said that tampons were always left in showers and there was nobody in to clean the ladies so i can only assume they got left 'til the following day!equipment is often left broken for long periods,the sauna caught fire (with people inside!) about month ago and is still out of action. during the summer months the pool air and water temperture became dangerously hot for anyone wanting to have a good swim session. when i spoke to the desk staff i was met by the usual shrug and told it always gets like that because the windows dont open and there is no air con' the situation didnt change so i left a message in the comment book asking if the temperture could be reduced.later someone had written underneath in large letters, "THE POOL IS THE CORRECT TEMPERTURE!!!",obviously the customer is not always right at nuffeild.the club boasts a freindly atmosphere but i have found that most of the time i come and go with out any aknowledgement.the guys on the desk are usually fooling around amongst themselves or there is nobody around at all and the P.Ts are usually just doing there own session.once i used the club outside of my off peak hours and was pounced upon by the desk staff who gave me a right dressing down but let me go in 'just this once' i was suprised since the members are not exactly queueing out the door.(i wonder why?) then on leaving the same staff member followed me out the door holding up my membership and quoting the terms and conditions.(ironic really since my presence at the club had gone virtually unnoticed until that moment never)at a later date there were no towels so i was unable to do my session during my off-peak hours so commiting the ultimate sin i went along later out side of hours and i was challenged by the same staff member,i mentioned the towels and asked why members had not been emailed about the situaton she told me that a select few had been told. which raised the question,who are the select few and how does one qualify? but by then i'd had enough and felt i had no other option other than to cancel my membership which they seemed only too keen to accept and completely missed a prime oppertunity to sell me a 12 month peak time membership which would have cost me less and i would have accepted but they only seemed interested in blindly banging home there point about off peak times,thus loosing another member. i feel the staff lack any form of p.r training and their aim is to get by with as iittle out-put as possible.i have only mentioned a few problems here as the whole list would be too numerous but my advice is to avoid this club.there are other better ones out there.

I have only been to this gym (Chichester) a couple of times but have found it very good. It has a vast range of equipment, swimming pool, steam room etc. The staff are friendly and helpful and changing room is very good. I use to be in another gym that was far cheaper and allowed you to play squash and badminton for free, but this is by far much better. Also never seems over packed.

LIke with anything that costs money, check it out before you sign up.

Very poorly kept up. Broken and missing equipment, which stays that way despite numerous complaints. I pay too much money for this place to be in such terrible shape!

I've been a member of nuffield (cannons) in BRISTOL for the past 4 years. Whilst it is quite a good size and they've recently improved the steam room, it still has some serious problems. As it is built about a nearby restaurant (Cosmos), every lunchtime it stinks of garlic and food being cooked. This problem has been going on for years and I can't understand why they don't get an engineer to look at the air conditioning. Also, the usual couple of staff who man reception and generally unfriendly, don't greet you and are generally pretty unhelpful.

I tried to enquire about making an investment into the company. They reception staff could not comprehend this, told me that they do not speak to anyone other than members and do not have e-mail or the facility to write anything down in order for someone to get back to me! Despite making it very clear I was not selling anything and actually looking to make an investment they insisted that they couldn't put me through to anyone. The representative suggested I write in to complain and continued to shout out a postal address at speed, then promptly hung up on me. So very rude and obstructive, on par with the worst I have come across in many years of business.

I've been member of Cannons'nuffield'' for 3 years now and i just love the club...But today i heard the most rediculos thing ever! My friend was looking for a club so i sujest her to come with me for a tryal, but when we where there the receptionist sayd that she had to pay £5,00 deposit and if she did not sign the contract she would loose her money.
The last email that i had from then was asking to bring a friend for a FREE tryal and if they would joy the club they would have the rest of the month free... It was very embarrassing !!!!