Dyson DC11 Telescope

It's like Dyson design team left this project until the last day but then the night before went out and got smashed, turned up late and hanging, then bodged this pile of **** together.

my vacuum smells like a wet dog or smelly socks,the smell is even ithe hose,Is there any way to get rid of smell?

I had seen the Dyson DC 11 advertised many times and appreciated the idea of ease of use, minimal screws, etc. and tremendous suction. I believe that was the biggest attraction, the suction. Well, it worked wonderfully for less than 1 month. The suction that was advertised was still there but the carpet beaters could take no resistance before they stopped spinning. I took it to a vacuum cleaner repair company, who advertised working on Dyson products in Cleveland Heights. They themselves stated that Dyson was overrated and that he had many people who had brought theirs in for repairs. After "fixing" my vacuum and charging for a cleaning that I did not authorize, it performed (or didn't) as it did before I took it to the company for repair. As it is an expensive item, I sent the vacuum cleaner head itself to Dyson. It was returned to me doing the exact same thing it had been doing, not much and I had to pay for everything. The suction was still there and it was very strong but the head continues to stop with any resistance.

After spending approximately $200.00 for "repairs", there has been no resolution and I may try to sell the piece of junk for parts.

Hope someone at Dyson reads this, I tend to be loyal to products/companies that I like and work the way they are advertised to work.

Spend a lot of money for this stupid product, and i have suffered for about 5 years, not easy to handle, lost suction after 2 years so i have to spend more time to vaccum the house,

I think i have suffred enough, and i am going to buy different vaccum cleaner,

please some one tells me that which one I should buy, I dont want to spend a lot and suffer again!!!

The DC11 is not sold in Canada AFAIK. I bought mine on eBay a few years ago because I was determined to have one. Overall I am both pleased and disappointed.

THE GOOD: machine is light, easy to carry with good handles, excellent suction, no bags to buy, easy to clean (if you don't like washing filters occasionally buy a bag vacuum), not difficult to clip the wand, hose and power head on for storage, easy to see when it needs emptying.

THE BAD: plastic collar on wand extension broke, plastic latch on wand broke, too much play in thumb latch meant it stopped working long before it broke, cord is only just long enough, cord return is weak, power head works only on short pile carpets and tends to clog if long hair is present, (fortunately it is made to come apart for cleaning and this takes only a minute or two, but again, those who are mechanically-challenged may find it a bit troublesome) the air port on the power head picks up dust and must be vacuumed off periodically by removing the power head and applying the open end of the wand to the filter on the air port.

Despite asking twice, Dyson will not ship me the parts needed to repair the wand - I have to buy a whole new one and pay shipping from the UK - well, I bought a new one direct from Dyson when I got the vacuum as it didn't come with one - how hard is it get three small parts and send them off? A wise company would send them free just to have a satisfied customer. When you know certain features of your product are prone to fail, it is wise to keep those parts available for replacement, even if your factory is overseas somewhere. Well, I told them I would be sharing my experience via the internet, and here I am! CAVEAT EMPTOR!

No t as good as my outgoing DC02! Heavier and not as much suction!

This Dyson DC11 Telescope is a bulky badly designed machine. It looks the part, but is just too bulky to be of any real use, the reason all other vacume cleaner hoses and floor attatchments look the same is it really is the best design,

This has got to be the most useless vacuum/suction cleaner going. If you have got a brush and shovel then save your money. It is absolutely useless when used on any kind of carpet. Dyson salespeople should advise potential purchasers that if carpets are the main floor covering to be cleaned the buyer would be better off buying an upright cleaner similar to the dc7.

Very, very disappointing.

I do not recommend the DC11. After less than a year the suction all but disappeared. All Dyson could suggest was a new powered head which they provided quickly and for free, but with no effect.

Dyson DC11 Telescope is noisy and awkward to use and is not a patch on the DC5 which was owned previously. Have spent more time unblocking than actually using and have given up and use an ordinary floor brush instead.