written by Stephenmcghee on 13/02/2024
Worst Customer service I have ever experienced. Tried to access their online club to claim the first of my free "earrings for a year" and cannot get in with the details I supplied in store. I have have emailed them requesting they contact me and supplied email and telephone details. No response whatsoever. Don't waste your time trying to phone them. On hold for 18 and a half minutes and then call is automatically terminated. That's 54 minutes of my life I won't get back. Going to go back to the store and if not resolved I will contact Trading Standards as I feel that Claire's are acting in a wrong manner.
written by Shirl22 on 14/12/2023
Orders do not arrive don’t answer the phone don’t reply to emails take your money
written by gachalife2 on 13/12/2023
• When first starting management treated me with respect and kindness like you’d expect. •after passing key holder test and being on my own line trading manager turned into more of a strict person you work with than friends which I thought, making mates with the newer members that are training up and not helping the current supervisor (me) in anyway •expecting me to do service and tasking and meet targets when your on your own / lone trading practically impossible because you can’t be in two places at once •blamed for every little mistake that happens and guilted into working when sick because manager can’t have a break. Having to work 5 days in a row because manager injured herself with promise of cover but not until 5 days later. •piercing poor unconsenting children It’s a nightmare honestly and you shouldn’t do it
written by Ravenk98 on 01/10/2023
Went today after I had booked an appointment for my wee boy to get his ear peirced. When I asked for the price as I had heard another customer discussing how expensive it was I was told £60 reluctantly as my wee boy had fat ear lobes !!! Needless to say I did not stay and canceled our appointment there and then no apology , no customer service and the rudest two girls ever. Went over to superdrug who were extremely helpful and although they did not have an appointment went over everything with us and we are booked in for Tuesday at a fraction of the cost for the same earring Don't go head to superdrug instead.
written by Rosezz337 on 03/09/2023
We were absoltely over the moon with the party my daughter had in your store. The games were fantastic! The children were able to have their face done up with fesival glitter, hair spray and make-up as well as having their nails done. It was amazing value for money and the children all got a voucher to spend in store following the party. The shop was shut to the public which made it even more special for my daughter and her friends. The staff were fantastic and we couldn't have asked for a better party for her!
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
As rated by our community of reviewers