Claires Accessories Reviews

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“DO NOT GET YOUR EARS PIERCED AT CLAIRES”

Written on: 04/07/2022 by Young158 (1 review written)

NOT PROFESSIONAL IN PIERCING EARS. Please do not let your children be subjected to the unhygienic, unenthusiastic and lack of knowledge team. They claim they have experience via training but we ourselves went to different stores and was given conflicting aftercare advice they actually said the other store had a reputation of having issues and people returning. Honestly your children are precious and if you was thinking like us your child will receive a nice experience to make the ear piercing… Read Full Review

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★☆☆☆☆

“Expensive items but not good quality ”

Written on: 13/04/2022 by mayh18 (1 review written)

I am extremely disappointed by the nose studs that I bought. I expected them to be good quality for the price but the moment I put the stud in my nose the gem fell out! Out of the whole packet only one was suitable to wear. She is extremely overpriced and the staff are extremely rude. I haven’t just had one experience with rude staff but every time I enter the store. I strongly suggest that no one shops from here at all… Read Full Review

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★☆☆☆☆

“Horrible staff and bullying ”

Written on: 24/03/2022 by 131Finch (1 review written)

I have a very close relative who works in Tunbridge Wells Claires. And from the phone conversations I have overheard are disgusting. The two young lady's who currently work there were hanging up on this poor girl and they were very much what I would consider "bitchy" and the level of favouritism is very very unprofessional. Ganging up on someone regardless of any personal faults is considered bullying and this needs to be stopped. There is no reason to be soo nasty to another member of staff… Read Full Review

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★☆☆☆☆

“Disgusting customer services ”

Written on: 20/12/2021 by BayleeLockhart (1 review written)

Placed an order mid November for Xmas presants didnt receive so after 3 weeks I contacted to find out what was going on someone told me there was an error and that my order had a technical issue so they told me they had to recorder my order and i would receive my order in the next couple of days. Chased again and they told me the order hasn't been reordered. This was for Christmas presents for my child and her cousins absolutely disgusted with there customer services. Wouldn't recommend and now… Read Full Review

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★☆☆☆☆

“Terrible Quality of Merchandise ”

Written on: 17/06/2021 by SurferGirl699 (1 review written)

I got three things that all broke only a few days after they were bought and barley used. First I got the gold snake wrap ring. On the same day I got it it broke right in half while I was eating lunch. I have only worn it once when this happened and I also noticed the gem stones had started falling off. Second I bought a gold initial necklace. I only wore it for two days when the chain fell apart. The last thing I bought was the blue light glasses. On the day that I got them I noticed when I… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 17/02/2021 by Shopaholic13 (1 review written)

I bought several items online from Claires over a month ago but they never arrived. I emailed Customer Service three times but they have not bothered to reply. I phoned and after holding for over 50 minutes was cut off. The worst Customer Service experience I have had in a log time! I would not advise using this online service ever!… Read Full Review

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★☆☆☆☆

“Ear piercing a fortune!”

Written on: 14/08/2020 by NicolaS0710 (1 review written)

Visited MetroCentre Gateshead store to get my 9 year old daughter's ears pierced. The way I was spoke to by the manager was absolutely appalling we left and went to Superdrug the staff were absolutely amazing, made my daughter feel so welcome and comfortable and at ease. The prices were also so much cheaper had I of known Superdrug did piercing I would have gone there first. I thought Claire's was the go to place for young girls but in my experience the manager did not know how to deal/speak to… Read Full Review

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★★★★★

“Best place to get ears pearced”

Written on: 31/05/2019 by Sarahjayneflynn (1 review written)

I got my ears pierced here the service was great you can even get two people at once, my experience was awesome I loved it i got the three week solution so I only have to wait three weeks then can take them out loves this 5 star and the best thing is adults and children can get it done there if u want your ears pierced this is your place the only had thing about it was the little burn and shock you get when it's done but after a while it's fine the best day ever for me… Read Full Review

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★☆☆☆☆

“I have purchased jewellery from multiple Claire...”

Written on: 12/04/2019 by RohanPike423 (1 review written)

I have purchased jewellery from multiple Claire stores, I also had my ears pierced there for the first time when I was a kid. They state that their jewellery is STERLING SILVER however it isn't. I have severe allergies to all metals other than sterling silver and stainless steel. They guaranteed me when I had my ears pierced that the earings were sterling silver. I had burning, swelling and a rash etc. Few days later my ears started to go manky and I had bleeding from the inside of my ears due… Read Full Review

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★★★★☆

“good clothing accessories”

Written on: 23/02/2018 by textileinfomedia (1 review written)

good collection of clothing and accessories and well maintain quality and reasonable price… Read Full Review

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★☆☆☆☆

“Ear-piercing for babies”

Written on: 08/02/2018

I took my 1 year old twins to get there ears pierced for there birthday. I decided to go to Claire's. The moment I walked in I asked the associate if she had pierced a baby before, she replied with "yes". My first twin sat on my lap and as I held her down to have her ears marked for placement of earrings I heard her let out an awful scream. I know my children's cries and this one as if something is wrong. I turned her around and seen a HUGE cut on her cheek going to her chin. I asked what… Read Full Review

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Phoopy's Comment

Written on: 03/12/2021

What the hell were you thinking getting 12 months old BABIES ears pierced in the first place? Let your daughters decide for themselves when they're older if they want body modifications in the first place. Make better choices for your kids.

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Dorothyoz's Comment

Written on: 22/05/2022

That’s appalling I’m disgusting with the service you should have emailed the the company and actually ignore the other comment how dare they try and make you feel worse after what you went through

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★☆☆☆☆

“Worst company-online orders are ALWAYS wrong”

Written on: 22/01/2018

They have a good range of items and loads of sterling silver earrings and they always seem to have offers on so I stupidly order online several times but unfortunately about 9 times out of 10 my orders are wrong. They have now charged me for sterling silver earrings which never even arrived in my order and now I realise this seems to be quite common with them. I have been trying to contact them but my messages get ignored. I will never order online again… Read Full Review

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★☆☆☆☆

“Guildford ”

Written on: 09/01/2018 by 1976Duffy (1 review written)

spent £60 on earrings, within a day of my daughter wearing them, not only did they fall apart, she suffered an allergic reaction. I was assured by the staff they were solid gold! For the price I have paid I expected greater quality and not cheap fake! I was refused a refund as earrings had been worn although they are damage and caused infection! The store manager was extremely disrespectful, childish and uncivil. Manager lacks any skills or knowledge, she’s a teenager!! I have yet struggled… Read Full Review

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★☆☆☆☆

“Manager accused my children of stealing”

Written on: 22/12/2017 by Staceyhardy82 (1 review written)

Yesterday (21 Dec 2017) my children and I were Christmas shopping at our local mall in Clarksville, TN.My children went to shop at Claire’s while I went to a different store. I received a call from my 14 year old daughter stating that I needed to come to Claire’s immediately bc the manager were accusing the 3 of them of stealing phone cases. So I get to the store and the manager is accusing my children of stealing phone cases but there was no security there. When I arrived people were… Read Full Review

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★☆☆☆☆

“RUDE STAFF”

Written on: 03/12/2017 by Pebzzz (1 review written)

My daughter age 13 wanted her carltlage pierced... so as I did with her sister at age 13 I took her to Claire’s in Whitgift Centre... I could see the shop was busy so headed straight for the till to ask if it could be done today....lady asked how old she was and I said 13... she replied she’s too young and will only do her lobes.... but she was snappy at me.... I told her this shop pierced my other daughters cartilage last year when she was 13 coz she was with an adult they said was ok… Read Full Review

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★☆☆☆☆

“Never take Kids to them ”

Written on: 20/10/2017 by Trey54 (1 review written)

Hi ! I am very very upset , Today I decided to take my 17 months 3 weeks old daughter for ear piercing at Stratford Westfield shopping centre Claire’s . I thought I was being wise in choosing a big brand like yours . I went in the lady marked my daughter Celina’s ears which I was happy with then she called her fellow piercer . It seemed like a good idea as they both will use the guns to do both sides at the same time. Celina was happily sitting in my lap both took a shot after nodding… Read Full Review

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★★★★★

“very patient”

Written on: 14/10/2017 by jhopkinson (2 reviews written)

I took my granddaughter who was terrified but desperate to get her ears pierced.Every time they tried to do it she shouted stop! When we said to leave it she cried and said she wanted it done. There was a queue growing while this was all going on but the person I dealt with was not fazed and carried on talking to her and explaining exactly what was happening. Finally she did it and the joy on her face when it was done was a picture. Thank you Claire's!… Read Full Review

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★★☆☆☆

“Online Shop Rubbish & Staff Rude ”

Written on: 29/09/2017 by Mummy1983 (1 review written)

I have used Claires Accessories for many years as my 2 girls love it. My youngest daughter had her ears pierced at the Aberdeen shop. The lady who did the piercing (foreign lady) was miserable as sin! My 5 year old daughter was excited but obviously a bit nervous. The lady did nothing to reassure her. When I spoke to her or at least tried to crack a joke, it was a waste of time. I would get more cheer from a stone. The ear piercing prices are also ridiculous. I paid over £50 also. That is… Read Full Review

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★☆☆☆☆

“What a rip off ”

Written on: 24/08/2017

Had my daughters ears pierced today 24th August in Newton Abbot Devon ! Was charged £50.00 !!!! The earnings were £17.50 each ear , this ripping kids off from a branded store is shocking .. I WILL NOT RECOMMEND OR SHOP THERE AGAIN… Read Full Review

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★☆☆☆☆

“Ear ring broke ”

Written on: 27/07/2017

I had my daughters ears done 5 months ago in claires in Cardiff and while we were on holiday 2 weeks ago the ear ring broke and the ball come off it and the stem of the ear ring was stuck in my daughters ear it took me a while to get it out then I had to go and buy a new pair of ear rings as I didn't want her ears to close up took them back to the shop and they wouldn't do a refund on the ear rings they only give me a replacement of the broken ear ring I was a but disappointed as I don't want… Read Full Review

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