Senator Hotel Apartments

It was a very good holiday.

The room Senator Hotel Apartments,Ayia Napa was very clean and the cleaners came daily. The pool was also clean and the facilities were great.

Although the bar in the hotel was a bit dull, the main strip was only a 2 minute walk.

I will definitely rebook!!

I have just come back from a weekend stay at the Senator Hotel Apartments and I would not recommend it at all. I have a list of things to complain about but firstly I want to mention that I am a local from Nicosia and I have stayed in Ayia Napa many times, before so I know what to expect from hotel apartments, I am easily pleased with simply a bed and a shower.

Firstly some of the staff were rude and unhelpful from the moment we arrived. We had booked a two person room but ended up bringing an extra person which should not have been a problem considering there was a pull out couch already in the room.

However within five minutes of being in the room a member of staff opened the door without even knocking, checked on us and insisted we tell reception claiming it would not be a problem. When we did they made us pay £7 extra a night although we were using the same facilities as before, so we basically paid £7 for an extra pair of sheets and a pillow.

Next there was a cockroach in our room and when I went to reception to ask for some pesticide, I was given a fly spray specifically for flies and mosquito's and although I complained and asked for a cockroach spray the staff acted as though I was being unreasonable.

Also I have to comment on a disgusting smell that lurked around the corridor outside our room and eventually made its way into our room, to the point where it was making us feel sick, it smelled to me like the room/corridor had not been cleaned for weeks. It was making us gag despite the amount of air freshener we used.

That is not all, when we came back at around 7am from clubbing in the square, we were sitting around the pool, and were told to go to reception as we were by the pool during restricted hours. We were told that we "broke the law" and were treated as though we were children. We were not actually swimming in the pool and I did not appreciate the patronizing way in which we were spoken to, and refused to pay a fine.

Although check out is at 12pm, a woman came into our room without knocking again, at 10am and told us that check out was in two hours and that we had to be ready, and stood there waiting for one of us to answer. It was as though we were children and needed our mother to come in and remind us when check out was. We did not need someone to tell us when we needed to leave as we did not want to spend one extra minute in that place anyway.

Once we went to the reception desk to get our deposit back on the air conditioning, I thought the lady behind the counter was rude and accused us of losing a receipt which we were never given and commented that she would "add this to the list of things that went wrong with our stay". I did not appreciate this since I am a local Cypriot and I expect not to be treated as a disrespectful tourist. She eventually gave us the deposit back but with a lot of hesitation and attitude.

I found some staff were extremely rude and patronizing and during my entire stay I felt as though I was being watched over, I am twenty years old, I do not need disrespectful staff telling me when I need to wake up, or what I need to do when I am perfectly aware of the rules and regulations. An additional comment is that this place is not actually that close to the main square with all the bars and clubs, it is a good ten minute walk, there are a number of hotels that are a lot closer with friendly and willing staff. Over all I am very unimpressed and I am never planning on staying in this hotel again.

Ayia Napa is a lovely resort and caters for all ages. I would go back, but I wouldn't stay at the Senator Hotel Apartments again. Although it is in a central location and the staff are friendly, the room was not cleaned for the majority of our stay, and there were ants in the room all over clothes, the bed and the bathroom.

Over all the Senator hotel was a good base for our holiday as it had all the things we needed. Aircon, gym, sauna etc. Lots of different pools around the complex a dive school and a choice of different food's from the hotel pool bar and restaurant.