Viapin www.viapin.com Reviews

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★★★★☆
3.5 / 5
72% of users recommend this
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Latest Reviews

★★★★★

“It's a very nice and reliable site, rates are a little...”

Written on: 20/06/2007 by Chris Ma (1 review written)

It's a very nice and reliable site, rates are a little expensive sometimes but the have a new card every month with good rates and the rates are real (that is hard to find). Customer representatives are not native Americans but neither am I. Google Checkout, recharge from home and the repeat last order button are really cool features.

Viapin is a site to recommend… Read Full Review

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★★★★☆

“I like this company a lot. The kids from the customer...”

Written on: 18/12/2006 by Kuri (1 review written)

I like this company a lot. The kids from the customer service are always ready to help no matter what you need or ask and they always offer the best options. If a rate is not updated on time they compensate you back so you get what you pay for. Site looks and runs better than most of the pages I've seen. Some rates are a little more expensive but you have a clean card, so your money is not going to fade away with tricky fees.

If you use a new card or you change your info they verify that by… Read Full Review

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★☆☆☆☆

“Although the Viapin website is pretty user-friendly,...”

Written on: 12/12/2006 by alexis11 (2 reviews written)

Although the Viapin website is pretty user-friendly, customer service is not. I had some trouble with my calling card (access number didn't work) and got no assistance at all from customer service, as they claimed that they were 'not in charge of that area'… Read Full Review

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★☆☆☆☆

“I have been unable to make calls during the first 2...”

Written on: 12/12/2006 by Alfredhon (1 review written)

I have been unable to make calls during the first 2 days in December 2006.
Kept getting message "All circuits are busy". They switched my card and access number without me ever knowing, they refused to change the product… Read Full Review

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Kuri's Response to Alfredhon's Review

Written on: 18/12/2006

I used Viapin and that never happened to me.

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★☆☆☆☆

“The calling card's rates and fees were a lot more...”

Written on: 11/12/2006 by markson (1 review written)

The calling card's rates and fees were a lot more expensive than they advertised, and I kept getting billed for maintenance fees. Instead of talking for 550 minutes as advertised, I ended up using less than 300.
When I tried to contact their Customer Support, I received vague answers and kept being redirected between areas.

Do not recommend this site… Read Full Review

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★★★★★

“I'm really satisfied with the Viapin phone cards! I've...”

Written on: 27/11/2006 by karlubis (1 review written)

I'm really satisfied with the Viapin phone cards! I've tried others, and this is the best way to keep in touch with my family in Mexico… Read Full Review

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★★★★★

“I really enjoy the The Viapin web site , it really is...”

Written on: 23/11/2006 by srmanfleiz (1 review written)

I really enjoy the The Viapin web site , it really is an excellent site with a great variety of services and products. Very good prices and fees and even better service for customers. Two thumbs Up… Read Full Review

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★★★★★

“It's a usefull place, it has good products and fare...”

Written on: 23/11/2006 by dhi1984 (1 review written)

It's a usefull place, it has good products and fare rates so i tihink i would recommend it… Read Full Review

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★★★★★

“I have just arrived from the United States and during...”

Written on: 13/11/2006 by jescriver (2 reviews written)

I have just arrived from the United States and during my visit to Washington D.C, California, Texas, New York and Florida I kept in touch with my family in Colombia using this Company Calling Cards, they were actually pretty great. They have very honest cards compared to others i bought from other on line stores which gave me a lower rate to call but actually they charge me with a different rate and have connection problems which i also had one time with viapin but they have an awesome… Read Full Review

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★★☆☆☆

“I found this site, did a search for top rated card...”

Written on: 13/10/2006 by Flandry (1 review written)

I found this site, did a search for top rated card sites with multiple reviews, and made a purchase. It went smoothly until the invoice which clarified that the requisite callback hours are not around-the-clock. That's a detail that should not be omitted, so I can't recommend the Viapin phone card site to anyone… Read Full Review

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★★★★★

“Viapin is a really good prepaid calling card from the...”

Written on: 12/09/2006 by mhache (1 review written)

Viapin is a really good prepaid calling card from the US! The pins are delivered instantly by mail with a printable version that I think is a great idea. The company always gives you what you paid for. If the rates change, they return you the money you lost. The rates are not the lowest but are not too high. The customer service always gives you the best option… Read Full Review

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★★★★★

“I think that Viapin has proven that there is a way to...”

Written on: 08/05/2006 by rastapaul (1 review written)

I think that Viapin has proven that there is a way to build service through online stores. They are always concerned about helping US customers, and I think that they are experts in service. The cards are competitive, and they offer high quality products plus excellent service.

I have tried others, but they really have the best products, and they know how to treat people. I guess that is what I like about them. If you need to use calling cards, go to these experts and let them find the best… Read Full Review

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★★★★☆

“The Viapin web site is a decent site with a good...”

Written on: 13/04/2006 by phonecardmaniac (2 reviews written)

The Viapin web site is a decent site with a good selection of phone cards. The rates could be more competitive, but they have these clean no-hidden charges cards that are very popular (and quite good). I don't understand why phone card companies don't do more of these cards; they are clearly very popular. People can count you know. Wait, perhaps not and that's why?… Read Full Review

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★★★★★

“I used Speedypin for a long while (also tried Nobel,...”

Written on: 06/03/2006 by pikkilanka (3 reviews written)

I used Speedypin for a long while (also tried Nobel, but they were AWFUL in every way). Problem with Speedypin is that when you call one of their cards, it says you have, say, 500 minutes for a call. An hour and a half later, your call has a minute left. I tried almost all the cards available, and a lot of them are bad quality, anyway. AT+T was the only legitimate one, and AT+T has better cards at Sam's Club anyway. Speedypin was always good about giving me extra minutes, but when you have to… Read Full Review

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★★★★★

“So far I have not had any problems with VIAPIN. The...”

Written on: 18/04/2005 by Grocca57 (1 review written)

So far I have not had any problems with VIAPIN. The customer service is fine however, a little difficult to understand the representative at times. The basic knowledge of the representative was fine. She was very eager to help me. Overall, the best deal for the money!!… Read Full Review

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★★★★★

“I used to buy from speedypin but their quality sucks!...”

Written on: 04/02/2005 by ashishnehra (1 review written)

I used to buy from speedypin but their quality sucks! Never, never buy from them. I have been buying from viapin since November 2004. They are excellent. My friends also like it.

Their customer service is the best… Read Full Review

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★☆☆☆☆

“I Purchased two phone cards cards at viapin and I...”

Written on: 24/01/2005 by bp1 (1 review written)

I Purchased two phone cards cards at viapin and I think they are very horrible and that the Rating of card is very inaccurate. Following are the Customer service details: For further questions, our Customer Service hours are from 9:00 AM to 6:00 PM EST Monday through Thursday; Friday from 9:00 AM to 4:00 PM and Saturday from 10:00 AM to 3:00 PM except major holidays. I feel that during these times nobody tries to make an international call and therefore during these times people don't need… Read Full Review

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189661_Grocca57's Response to bp1's Review

Written on: 18/04/2005

I think that the writer wrote this review out of anger from a one-time incident. I feel that the writer had unreasonble goals for VIAPIN. It seems as though the writer would like to have their customer service hours available 24/7. It is a business and they have families to be home with as well. As far as getting money back from VIAPIN, there is always a mountain of paperwork involved with any company when it comes to refunds. But, I'll bet the writer got the refund.

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Rastapaul's Response to bp1's Review

Written on: 02/05/2006

I have been a Viapin customer since November 1 2004. Since then, their customer service reps are always available from 9am to midnight ET.
Maybe he wasn't talking about Viapin, but an other company. I also have to say that they really have a satisfaction guarantee policy. They offered me a refund for the balance of my card and they gave me a coupon, when their carrier changed the rates in a purchase made in November 11. I think that is what a company should do. The are fine for me!!!

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★★★★☆

“At viapin.com you can find complete information about...”

Written on: 07/07/2004 by sanalet (1 review written)

At viapin.com you can find complete information about costs of all sorts of phone cards. The customer service is very good, if you have any problem there is always someone who can help you.I have been using all kinds of different phone cards before. I usually buy them at the service station or in stores. But I've always been having problems when using the phone cards because they don't actually give you the call time that they said they give, because of the connection fees, maintenance fees… Read Full Review

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